Entry Voice Mail for HiPath Systems. User Manual for Your Telephone

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1 Entry Voic Mail for HiPath Systms Usr Manual for Your Tlphon

2 About This Usr Manual About This Usr Manual This usr manual is intndd for Entry Voic Mail usrs and traind oprators who ar rsponsibl for confiurin Entry Voic Mail on your HiPath. All functions which can b xcutd via your tlphon ar dscribd. If you discovr that crtain functions ar not availabl to you, it may b as a rsult of th followin: Th function is not confiurd for you plas contact your assind oprator. Your Entry Voic Mail or your HiPath dos not fatur this function plas contact your assind oprator for an uprad. Th information providd in this documnt contains mrly nral dscriptions or charactristics of prformanc which in cas of actual us do not always apply as dscribd or which may chan as a rsult of furthr dvlopmnt of th products. An obliation to provid th rspctiv charactristics shall only xist if xprssly ard in th trms of contract. Th tradmarks usd ar ownd by Simns AG or thir rspctiv ownrs. Symbol This dvic has bn manufacturd in accordanc with our crtifid nvironmntal manamnt systm (ISO 14001). This procss nsurs that nry consumption and th us of primary raw matrials ar kpt to a minimum, thus rducin wast production. 2

3 Tabl of Contnts About This Usr Manual Symbol Basic Opratin Instructions Ovrviw of Functions Guid to Radin th Usr Manual Mailboxs Activatin Your Mailbox Sinallin Accssin Your Standard Mailbox Accssin Your Standard Mailbox Ovrviw - Announcmnt Mnu and Cods for Your Standard Mailbox 9 Ovrviw - Mssa Mnu Mailbox/Mssa Rtrival Rcordin and Slctin Grtins Grtin Sttins Mssa Rcordin On/Off Chanin th Cod Numbr for Prsonal Standard Mailbox Accssin th Attndant Mailboxs (For Traind Oprators Only) Accssin th Attndant Mailbox Ovrviw - Announcmnt Mnu and Cods For Your Attndant Mailbox Rcordin and Slctin Grtins Grtin Sttins Chanin th Attndant Mailbox Cod Numbr Indx

4 Basic Opratin Instructions Basic Opratin Instructions Entry Voic Mail EVM is an ffctiv voic mail solution for your HiPath systm. You can oprat all of th availabl functions via th kys on your optipoint tlphon or on any othr tlphon with ton diallin (DTMF). Your Entry Voic Mail supports opration with contxt-snsitiv prompts. Your Entry Voic Mail is confiurd/activatd by th assind oprator via a PC administration proram. Ovrviw of Functions Each Entry Voic Mail tlphon faturs th followin functions: 24 standard mailboxs up to 4 of which ar attndant mailboxs (automatic call accptanc, rtin with attndant option, day/niht srvic, spd dial). Automatic confiuration of mailboxs Usr-controlld mailbox confiuration Announcmnt/music-on-hold bfor answrin Up to two diffrnt rtins Grtins can b slctd manually or accordin to th tim of day for day/niht srvic. Contxt-snsitiv promptin Announcmnts inform th usr of th options availabl in th currnt mnu. Option for paralll attndant and answrin machin procdurs (2 ports). 120 minuts voic rcordin capacity Maximum rcordin tim of a voic mssa pr mailbox = 5 minuts, can b confiurd in incrmnts of 1 to 5 minuts, dfault valu = 2 minuts Dat/tim stamp for vry mssa Forwardin of fax calls (automatic fax ton rconition) to a prconfiurd fax dstination. Sinallin if systm mmory is mor than 80% full Transfr of individual announcmnts via th PC administration proram 1. Guid to Radin th Usr Manual o dd Usr actions ar raphically displayd in loical succssion in th lft column. Th raphics hav th followin manins: Entr call numbr or cod. Entr cod. [1] Dpndant on your HiPath softwar vrsion 4

5 Mailboxs Mailboxs Your Entry Voic Mail provids up to 24 mailboxs. You can confiur up to 4 of ths as attndant mailboxs. Th rst can b usd as prsonal standard mailboxs. You can find out which mailbox is confiurd for you from your assind oprator. If th assind oprator has not yt confiurd a mailbox for you, a mailbox will b automatically assind to you th first tim you dial th voic mail systm. You can only accss th mailboxs by ntrin a cod numbr. Pa 7 An assind oprator confiurs th attndant mailboxs for you Pa 14 basd on your tlphony rquirmnts. Th prsonal standard mailbox accpts your calls, rts th callr with your prsonalisd announcmnt and offrs th callr th option of lavin a mssa. For xampl: "This is th voic mailbox of Max Mustrmann. I am not at my dsk at th momnt. Plas lav a mssa aftr th ton. I will call you back as soon as possibl." In addition to th standard mailbox functions, th attndant mailbox offrs callrs th option of contactin you or a collau dirctly. Your assind oprator can confiur th followin typs of attndant mailboxs: Automatic call accptanc without attndant option Th callr only hars a rtin. Grtin with attndant option Th callr hars an announcmnt/music-on-hold and is thn connctd to th attndant, for xampl. Exampl: "Thank you for callin. Unfortunatly thr is no on availabl to tak your call at prsnt. Plas hold whil w try to connct you." Aftr th rtin, th callr can contact an intrnal subscribr by diallin an intrnal call numbr. Exampl: "Hllo, th prson you ar callin is not availabl at th momnt. Aftr th ton, dial 23 to contact a collau". Aftr th rtin, th callr can contact an intrnal or xtrnal subscribr by diallin a spd dial numbr 0-9. Manual rtin is activatd Pa 12. With automatic rtin ("Automatic day/niht proram"), diffrnt subscribrs can b contactd irrspctiv of whthr day or niht mod is st. Exampl: "Hllo. If you hav qustions rardin our products, plas prss "1". If you would lik to connct to our hotlin, plas prss "2". 5

6 Mailboxs Activatin Your Mailbox To dirct calls to your mailbox, you must forward incomin calls for your tlphon to your mailbox (via call forwardin or call forwardin on busy/no answr). For instructions on how to activat/dactivat call forwardin, rfr to th usr manual for your tlphon. As th forwardin dstination, spcify th Entry Voic Mail call numbr (you can obtain this numbr from th assind oprator). Sinallin If mssa waitin indication is st up on your tlphon, th mailbox LED illuminats automatically if nw mssas ar rcivd. Th txt "Display Mssas?" appars on optipoint tlphons that fatur a display. You also har a spcial dial ton indicatin th rcipt of a nw mssa whn you pick up th handst. Sinallin is activatd as soon as a nw mssa is rcivd and is automatically dactivatd onc th mssa has bn rtrivd. 6

7 Accssin Your Standard Mailbox Accssin Your Standard Mailbox To st up your prsonal mailbox or rtriv mssas from it, you hav to opn it first. Accssin Your Standard Mailbox If confiurd, you can also accss your standard mailbox xtrnally usin any ton dial tlphon. To do this, you simply nd to dial th call numbr of your HiPath bforhand. o o If rq. o Dial th Entry Voic Mail call numbr. Or if xistin/confiurd, prss th "Mailbox" ky or follow th optipoint usr prompts. S also th usr manual for your tlphon. Entr th cod numbr for your prsonal mailbox. Dfault = "1234" (modify Pa 13) If th assind oprator has not yt confiurd a mailbox for you, a mailbox will b automatically assind to you by dfault th first tim you dial th voic mail systm. If thr ar no mor mailboxs availabl, plas contact your assind oprator. Entr your prsonal mailbox numbr. This is only ncssary if you want to rtriv your mailbox mssas from anothr tlphon. You can now naviat in th fiv availabl status announcmnts/functions: You can rtriv mssas, slct/rcord announcmnts or mak sttins if rquird. Mssas Your mailbox dos not contain any nw or prviously rtrivd mssas. (Th numbr of availabl mssas is statd. Th most rcnt mssa is playd first. Each mssa has a tim and dat stamp.) Grtin 1/day or Grtin 2/niht Grtins sttin, Manual or Automatic day/niht proram Mssa rcordin on/off Chan th mailbox cod numbr 7

8 Accssin Your Standard Mailbox Naviatin Your Mailbox S also Ovrviw - Announcmnt Mnu and Cods for Your Standard Mailbox Pa 9. f dd d q r l t You can naviat your mailbox usin th numral kys on your tlphon. To do this, simply follow th prompts. Dpndin on th slctd status announcmnt, th followin sttins ar possibl: Entr cod to o to th nxt announcmnt. Entr cod to o back to th prvious announcmnt. Entr cod to rplay th currnt announcmnt. Entr cod to dlt th mssa. Entr cod to rcord a prsonal rtin to activat th dfault rtin to activat/dactivat mssa rcordin or to chan your mailbox cod numbr Entr cod to skip all mssas and play th nxt status announcmnt. End rcordin. Entr cod to skip Grtin 1 or 2 or to st th rtin for day/niht srvic Disconnct Entry Voic Mail (possibl at any tim) 8

9 Accssin Your Standard Mailbox Ovrviw - Announcmnt Mnu and Cods for Your Standard Mailbox o: Entry Voic Mail call numbr o: Standard mailbox cod numbr Status ann. Mssas (Mnu Pa 10) 1: Prvious status announcmnt or mssa 2: Rpat 3: Nxt status announcmnt or mssa (nw mssas ar playd first, followd by mssas that hav alrady bn rtrivd but not dltd). Aftr th last mssa, th nxt status announcmnt is playd) 0 0: Dlt : Skip all mssas and play nxt * Grtin slction 1: Prvious status announcmnt 2: Rpat 3: Nxt status announcmnt 8: Nxt rtin 0: Rcord/dfault rtin (#: nd rcordin) Grtin Sttins 1: Prvious status announcmnt 2: Rpat 3: Nxt status announcmnt 8: On/Off (manual rtin or Automatic day/niht proram ) Mssa rcordin on/off Cod numbr 1: Prvious status announcmnt 2: Rpat 3: Nxt status announcmnt 0: On/Off 1: Prvious status announcmnt 2: Rpat 3: Nxt status announcmnt 0: Chan; Entr cod numbr twic 9

10 Accssin Your Standard Mailbox Ovrviw - Mssa Mnu Announcmnt: No. of nw mss. 1 First nw mssa 2 Nxt nw mssa Announcmnt: No. of mssas First mssa Nxt mssa [1] If thr ar no nw mssas, you will b informd of this via a corrspondin mssa. [2] If you listn to a nw mssa until th dat of th call is announcd or for lonr than 5 sconds, th mssa is no lonr considrd "nw" and is automatically rardd as rtrivd. 10

11 Accssin Your Standard Mailbox Mailbox/Mssa Rtrival f dd q Whn you accss th mailbox, th mssa playback function is offrd first. Rquirmnt: You hav accssd your mailbox and activatd th "Mssas" function Pa 7. Follow th prompts. Entr cod to o to th nxt mssa/function. Nw mssas ar playd first, followd by mssas that hav alrady bn rtrivd but not yt dltd. Each mssa has a dat/tim stamp which is disclosd at th nd of th mssa. You ar dirctd to th nxt mailbox function "Grtin slction" if: You prss durin mssa notification No mssas ar availabl or All mssas hav bn rtrivd or skippd Entr cod to o back to th prvious mssa. Entr cod to rplay th last rtrivd mssa. Entr cod to dlt th last rtrivd mssa. Onc you hav prssd d, you must confirm th dltion by prssin d aain. Skip all mssas and o to th nxt mailbox function "Grtin slction". Rcordin and Slctin Grtins f l You can rcord up to two rtins for your standard mailbox via your tlphon. If you do not rcord a prsonalisd rtin, th callr hars th dfault systm rtin. Th slctd rtin is only activatd if "Manual" was slctd in th mailbox function "Grtin slction" Pa 12. Rquirmnt: You hav accssd your mailbox and activatd th "Grtin" function Pa 7. Follow th prompts. You har th currnt rtin. Entr cod to o to th nxt mailbox function "Grtin sttins". Entr cod to o back to th prvious mailbox function "Mailbox mssas". Entr cod to rplay th prst/most rcntly rcordd rtin. Th slctd rtin is activatd. Entr cod to o to th nxt rtin. Th slctd rtin is activatd. 11

12 Accssin Your Standard Mailbox d r Entr cod to Discard a currnt systm rtin and rplac it with a prsonalisd rtin ( nw rcordin) Dlt a prsonalisd rtin and rplac it with a systm rtin Th last rcordd rtin is activatd. End rcordin. Th rcordin is thn immdiatly playd back. Grtin Sttins f l Dpndin on th day/niht srvic sttins for your HiPath, you can slct whthr th rcordd/prst rtins playd back to callrs ar controlld (manually - as pr-confiurd - ( Pa 11) or automatically ("Automatic day/niht proram"). For automatic rtin sttins, rtin 1 is usd for day srvic and rtin 2 is usd for niht srvic. Rquirmnt: You hav accssd your mailbox and activatd th "Slct rtin" function Pa 7. Follow th prompts. Th currnt status ("Manual" or "Automatic") is announcd. Entr cod to o to th nxt mailbox function "Mssa rcordin on/off". Entr cod to o back to th prvious mailbox function "Grtin slction". Entr cod. Th currnt status is announcd. Th announcd status is activ. Entr cod to switch status. Th slctd status is announcd and activ. 12

13 Accssin Your Standard Mailbox Mssa Rcordin On/Off f d You can spcify whthr callrs can lav mssas for you or not; mssa rcordin on or off. Rquirmnt: You hav accssd your mailbox and activatd th "Mssa rcordin on/off" function Pa 7. Follow th prompts. Th currnt "on" or "off" status is announcd. Entr cod to o to th nxt mailbox function "Cod numbr". Entr cod to o back to th prvious mailbox function "Grtins sttins". Entr cod. Th currnt status is announcd. Th announcd status is activ. Entr cod to switch status. Th slctd status is announcd and activ. Chanin th Cod Numbr for Prsonal Standard Mailbox Your prsonal standard mailbox is protctd aainst unauthorisd accss with a four-diit cod numbr. Th dfault cod numbr is "1234". Plas chan th cod numbr whn you accss your mailbox for th first tim. Only th numric charactrs 0-9 ar prmittd. If you fort your cod numbr, your assind oprator can rstor th dfault sttins. f d Rquirmnt: You hav accssd your mailbox and activatd th "Cod numbr" function Pa 7. Follow th prompts. Your currnt cod numbr is announcd. Entr cod to o to th nxt mailbox function "Mssas". Entr cod to o back to th prvious mailbox function "Mssa rcordin". Entr cod. Th currnt cod numbr is announcd. Th announcd cod numbr is activ. Entr cod. You ar rqustd to ntr a nw cod numbr. For scurity rasons, you will b rqustd to ntr th nw cod numbr aain. Th spcifid cod numbr is announcd and is activ. 13

14 Accssin th Attndant Mailboxs (For Traind Oprators Only) Accssin th Attndant Mailboxs (For Traind Oprators Only) This sction is only intndd for assind oprators. Onc th assind oprator has confiurd th attndant mailboxs, h/ sh must thn st th rlvant rtins. Accssin th Attndant Mailbox o o o Dial th Entry Voic Mail call numbr. Entr th attndant mailbox cod numbr. Dfault = "1234" (modify Pa 18) Entr th attndant mailbox numbr. You can now naviat in th thr availabl status announcmnts/functions: Slct/rcord announcmnt and chan th attndant mailbox cod numbr. Grtin Slctin th rtin, manual or day/niht srvic Chanin th attndant mailbox cod numbr Naviatin Your Mailbox S also Ovrviw - Announcmnt Mnu and Cods For Your Attndant Mailbox Pa 15. f d r l t You can naviat your mailbox usin th numral kys on your tlphon. To naviat your mailbox, simply follow th prompts. Dpndin on th slctd status announcmnt, th followin sttins ar possibl: Entr cod to o to th nxt announcmnt. Entr cod to o back to th prvious announcmnt. Entr cod to rplay th currnt announcmnt. Entr cod To rcord a rtin for th attndant mailbox to activat th dfault rtin To chan your attndant mailbox cod numbr End rcordin. Entr cod To o to th nxt rtin or To st th rtin for day/niht srvic Disconnct Entry Voic Mail (possibl at any tim) 14

15 Accssin th Attndant Mailboxs (For Traind Oprators Only) Ovrviw - Announcmnt Mnu and Cods For Your Attndant Mailbox o: Entry Voic Mail call numbr o: Standard mailbox cod numbr Status ann. Grtin slction 1: Prvious status announcmnt 2: Rpat 3: Nxt status announcmnt 8: Nxt rtin 0: Rcord/dfault rtin (#: nd rcordin) Grtin Sttins 1: Prvious status announcmnt 2: Rpat 3: Nxt status announcmnt 8: On/Off (manual rtin or Automatic day/niht proram ) Cod numbr 1: Prvious status announcmnt 2: Rpat 3: Nxt status announcmnt 0: Chan; Entr cod numbr twic 15

16 Accssin th Attndant Mailboxs (For Traind Oprators Only) Rcordin and Slctin Grtins f l d r You can rcord up to two rtins for an attndant mailbox via your tlphon. If you do not rcord a rtin, th callr hars th dfault systm rtin. Th slctd rtin is only activatd if "Manual" was slctd in th mailbox function "Grtin slction" Pa 17. Rquirmnt: You hav accssd your mailbox and activatd th "Grtin" function Pa 14. Follow th prompts. You har th currnt rtin. Entr cod to o to th nxt mailbox function "Grtin sttins". Entr cod to rplay th prst/most rcntly rcordd rtin. Th slctd rtin is activatd. Entr cod to o to th nxt rtin. Th slctd rtin is activatd. Entr cod to Discard a currnt systm rtin and rplac it with a prsonalisd rtin ( nw rcordin) Dlt a rcordd rtin and rplac it with a systm rtin. Th last rcordd rtin is activatd. End rcordin. Th rcordin is thn immdiatly playd back. 16

17 Grtin Sttins Accssin th Attndant Mailboxs (For Traind Oprators Only) f l Dpndin on th day/niht srvic sttins for your HiPath, you can slct whthr th rcordd/prst rtins playd back to callrs ar controlld (manually - as pr-confiurd - ( Pa 16) or automatically ("Automatic day/niht proram"). For automatic rtin sttins, rtin 1 is usd for day srvic and rtin 2 is usd for niht srvic. Rquirmnt: You hav accssd your mailbox and activatd th "Grtin slction" function Pa 14. Follow th prompts. Th currnt status ("Manual" or "Automatic") is announcd. Entr cod to o to th nxt mailbox function "Cod numbr". Entr cod to o back to th prvious mailbox function "Grtins sttins". Entr cod. Th currnt status is announcd. Th announcd status is activ. Entr cod to switch status. Th slctd status is announcd and activ. 17

18 Accssin th Attndant Mailboxs (For Traind Oprators Only) Chanin th Attndant Mailbox Cod Numbr Th attndant mailbox is protctd aainst unauthorizd accss by mans of a four-diit cod numbr. Th dfault cod numbr is "1234". Plas chan th cod numbr whn you accss th attndant mailbox for th first tim. Only th numric charactrs 0-9 ar prmittd. If you fort th cod numbr, you can rvrt to th dfault sttin via th PC administration proram. f d Rquirmnt: You hav accssd your mailbox and activatd th "Cod numbr" function Pa 14. Follow th prompts. Your currnt cod numbr is announcd. Entr cod to o to th nxt mailbox function "Grtin slction". Entr cod to o back to th prvious mailbox function "Grtins sttins". Entr cod. Th currnt cod numbr is announcd. Th announcd cod numbr is activ. Entr cod. You ar rqustd to ntr a nw cod numbr. For scurity rasons, you will b rqustd to ntr th nw cod numbr aain. Th spcifid cod numbr is announcd and is activ. 18

19 Indx Indx A Activation mailbox... 6 Announcmnt xampls... 5 Announcmnt mnu ovrviw attndant mailbox Announcmnt ovrviw... 9 Attndant mailbox... 5 Accss, opn typs... 5 With attndant option... 5 Without attndant option... 5 Automatic fax ton rconition... 4 C Chan cod numbr Attndant mailbox Cods... 9, 15 Contxt-snsitiv promptin... 4 D Day/niht rtin attndant mailbox Dactivation mailbox... 6 E Environmntal manamnt systm... 2 F Forwardin of fax calls... 4 G Grtin Attndant mailbox Day/niht Manual Rcord, Slct M Mailbox Naviation Mailbox naviation... 8 Mailboxs activation... 6 numbr... 5 rtrival mailboxs dactivation... 6 Manual rtin Mssa mnu ovrviw Mssa rcordin on/off Mssa rtrival O Off mssa rcordin On mssa rcordin Ovrviw announcmnt mnu... 9 mssa mnu Ovrviw of functions... 4 P PC administration proram... 4, 18 R Rcord rtin... 11, 16 Rtrival mssa, mailbox S Slct rtin... 11, 16 Sinallin... 6 mssa waitin indication... 6 spcial dial ton... 6 Standard mailbox... 5 Accss, opn... 7 V Voic rcordin capacity

20 Th information providd in this documnt contains mrly nral dscriptions or charactristics of prformanc which in cas of actual us do not always apply as dscribd or which may chan as a rsult of furthr dvlopmnt of th products. An obliation to provid th rspctiv charactristics shall only xist if xprssly ard in th trms of contract. Th tradmarks usd ar ownd by Simns AG or thir rspctiv ownrs. Simns AG 2004 Simns Communications Hofmannstr. 51 D Munich Rfrnc No.: A31003-S2550-B Riht of modification rsrvd. Subjct to availability

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