BlackBerry Mobile Voice System. Version: 5.3. Administration Guide

Transcription

1 BlackBerry Mobile Voice System Version: 5.3 Administration Guide

2 Published: SWD

3 Contents 1 Overview Preparing to manage BlackBerry MVS user accounts Managing user accounts...9 Prerequisites: Adding BlackBerry Enterprise Server or BlackBerry Enterprise Service 10 user accounts to the BlackBerry MVS...9 Add BlackBerry Enterprise Server or BlackBerry Enterprise Service 10 user accounts to the BlackBerry MVS Prerequisites: Adding multiple BlackBerry Enterprise Server or BlackBerry Enterprise Service 10 user accounts to the BlackBerry MVS from a CSV file Add multiple BlackBerry Enterprise Server or BlackBerry Enterprise Service 10 user accounts to the BlackBerry MVS from a CSV file Change multiple BlackBerry MVS user accounts...13 Change a BlackBerry MVS user account Deactivate a BlackBerry MVS user account Delete BlackBerry MVS user accounts Managing BlackBerry MVS CAL keys in the BlackBerry MVS...15 Check the status of the BlackBerry MVS CAL keys in the BlackBerry MVS Add or delete a BlackBerry CAL key Managing classes of service...16 Create a class of service Change a class of service...18 Copy a class of service Delete a class of service Configure BlackBerry MVS Only Calling Managing templates Create a template Change a template...20 Delete a template Managing Voice over Wi-Fi Change the preferred voice network Permit users to change the default voice network Settings for the preferred voice network...23 Permit users to automatically move an active call between Voice over Mobile and Voice over Wi-Fi Permit a user to automatically move an active call between Voice over Mobile and Voice over Wi-Fi Restricting user access to Voice over Wi-Fi on Wi-Fi profiles Restrict user access to Voice over Wi-Fi on user-defined Wi-Fi profiles...26

4 8 Managing telephony connectors Create a telephony connector for communication with a PBX...27 Change a telephony connector Delete a telephony connector Managing voice mail connectors Create a voice mail connector Change a voice mail connector...29 Delete a voice mail connector Managing BlackBerry MVS Server instances and components Viewing the state of BlackBerry MVS Server instances and components...31 Add a BlackBerry MVS Server...33 Change a BlackBerry MVS Server or its components Delete a BlackBerry MVS Server Remove an MVS Data Manager from the BlackBerry MVS configuration Configure No Data Coverage calling BlackBerry MVS high availability Support for BlackBerry Enterprise Server and BlackBerry Enterprise Service 10 failover...40 How the BlackBerry MVS determines the availability of BlackBerry MVS components Create a high availability pair...41 Suspend high availability...42 Remove high availability Managing work numbers on BlackBerry devices Scheduling when BlackBerry MVS users receive calls to their work numbers on their BlackBerry devices Change when users can receive calls to the work number on the BlackBerry device Permit users to configure the days when they receive calls to the work number on their BlackBerry devices Managing default phone numbers on BlackBerry devices Change the default line for BlackBerry MVS calls Settings for the default line for outgoing calls...45 Permit users to change the default line for outgoing calls Changing display names of work numbers Change the display name of the work number Permit users to change display names of work numbers Managing caller restrictions Configure caller restrictions Permit users to change caller restrictions...47 Managing call transferring...48 Permit users to transfer calls Permit users to move calls Managing call direction... 49

5 Configure the call direction of incoming calls...49 Configure the call direction of outgoing calls Managing call forwarding Permit users to forward calls Managing voice mail Configure the message waiting indicator for unsolicited voice mail Configure the message waiting indicator for solicited voice mail Preparing to manage BlackBerry MVS administrator accounts and administrative roles Managing administrator accounts and administrative roles...54 Create an administrative role...54 Change an administrative role Delete an administrative role Create an administrator account Change an administrator account...55 Delete an administrator account Best practice: Running the BlackBerry MVS Configuration Panel Reset the BlackBerry MVS password Managing phone number translation...58 Configure phone number normalization...58 Add a location to the phone number translation list Viewing call details View call details View disconnected call details...61 View BlackBerry MVS call forward events Managing log files...63 Types of information found in the BlackBerry MVS log files...63 Best practice: Running the BlackBerry MVS Configuration Panel Changing the location of log files...64 Change the location where BlackBerry MVS stores log files...64 Store all log files in one folder...65 Changing how the BlackBerry MVS creates log files Add a prefix to the file names of all log files...65 Configure the size of the debug log file Change the log level Log levels Change the identifier for a log file Prevent the BlackBerry MVS from creating a daily log file Set a maximum age for a log file Managing database authentication methods... 68

6 Configure Windows authentication Configure SQL authentication Troubleshooting A user cannot provision a BlackBerry MVS Client on the BlackBerry MVS Server...69 A user cannot register the BlackBerry MVS Client with the BlackBerry MVS...71 A user cannot make a call using the work number on a BlackBerry device Users do not receive BlackBerry MVS calls on their BlackBerry devices...76 A user cannot transfer a call Removing the BlackBerry MVS software Remove the BlackBerry MVS software Glossary Provide feedback Legal notice...83

7 Overview Overview 1 The BlackBerry Mobile Voice System integrates your organization's PBX environment with the BlackBerry Enterprise Server or BlackBerry Enterprise Service 10 to extend desk phone features to BlackBerry devices. The BlackBerry MVS is designed to do the following: Integrate with the phone application on BlackBerry devices so that users can make calls from and receive calls to your organization's work numbers. Extend commonly used PBX features that are available from users' desk phones to their BlackBerry devices. Provide simplified access to your organization s voice mail system. Provide Voice over Wi-Fi access to desk phone features for users of Wi-Fi enabled BlackBerry devices. Extend the security features of the BlackBerry Enterprise Server or BlackBerry Enterprise Service 10 to authenticate BlackBerry device users to the BlackBerry MVS and your organization's PBX environment. Permit you to manage the BlackBerry MVS from a single web administration console. Incorporate the use of templates and classes of service to manage users' access to their work numbers and phone features. Permit you to configure the BlackBerry MVS to support high availability to help enhance the consistency and reliability of your organization's BlackBerry MVS implementation. 7

8 Preparing to manage BlackBerry MVS user accounts Preparing to manage BlackBerry MVS user accounts 2 Record the appropriate values for your reference when you are adding users. Item Value User name Mobile number of the user account (not required if the user is already activated against a BlackBerry Enterprise Server or BlackBerry Enterprise Service 10 and is using a BlackBerry device that uses a SIM card) Extension number of the user account Desk number of the user account Direct dial number of the user account Name of the template that you configured Name of the class of service that you configured Name of the BlackBerry MVS Server that you configured Name of the telephony connector that you configured Name of the voice mail connector that you configured (if applicable) Related information Managing user accounts,9 8

9 Managing user accounts Managing user accounts 3 Related information Managing templates,20 Managing classes of service,16 Managing work numbers on BlackBerry devices,43 Managing default phone numbers on BlackBerry devices,44 Prerequisites: Adding BlackBerry Enterprise Server or BlackBerry Enterprise Service 10 user accounts to the BlackBerry MVS Verify that the BlackBerry devices are activated for existing users. In the PBX, verify that the users' Directory Numbers match the value that you type in the Extension Number field. The field can start with the plus sign (+), and can contain an asterisk (*) and a hash tag (#). The Extension Number field cannot contain the following non-numeric special characters: period (.), at sign (@), dollar sign ($), and percent sign (%). If you use E.164 extensions for your organization s BlackBerry MVS user accounts, you must set the Location dropdown list in the Telephony Connector page that is associated with the user accounts to the null value. If you leave the Location drop-down list set to the location of your PBX, for example United States, the BlackBerry MVS will remove the plus sign (+) from any E.164 extension and cause conflicts between phone number translation and BlackBerry MVS call routing. You must also make sure that you configure E.164 compliant translations and route patterns on the PBX to ensure that proper call routing occurs. 9

10 Managing user accounts Add BlackBerry Enterprise Server or BlackBerry Enterprise Service 10 user accounts to the BlackBerry MVS 1. In the MVS Console, in the left pane, expand Users. 2. Click Add. 3. To see all available BlackBerry Enterprise Server user accounts, click Search. 4. In the Template drop-down list, click a template. 5. In the Class Of Service drop-down list, click a class of service. 6. In the MVS Server drop-down list, click a server. 7. In the Telephony Connector drop-down list, click a telephony connector. 8. In the Voice Mail Connector drop-down list, click a voice mail connector. 9. Select the check box beside each BlackBerry Enterprise Server user account that you want to add. 10. If necessary, configure the settings for the BlackBerry Enterprise Server user accounts that you selected. Fields that are marked with an asterisk (*) are required. 11. Click Add MVS User(s). Prerequisites: Adding multiple BlackBerry Enterprise Server or BlackBerry Enterprise Service 10 user accounts to the BlackBerry MVS from a CSV file You can add BlackBerry Enterprise Server or BlackBerry Enterprise Service 10 user accounts to the BlackBerry Mobile Voice System from a CSV file that you generate from your organization's BlackBerry Enterprise Server or BlackBerry Enterprise Service

11 Managing user accounts Verify that the BlackBerry devices are activated. In the PBX, verify that the users' Directory Numbers match the value that you type in the Extension Number field of the MVS Console. The field can start with the plus sign (+), and can contain an asterisk (*) and a hash tag (#). The Extension Number field cannot contain the following non-numeric special characters: period (.), at sign (@), dollar sign ($), and percent sign (%). If you use E.164 extensions for your organization's BlackBerry MVS user accounts, you must set the Location dropdown list in the Telephony Connector page that is associated with the user accounts to the null value. If you leave the Location drop-down list set to the location of your PBX, for example United States, the BlackBerry MVS will remove the plus sign (+) from any E.164 extension and cause conflicts between phone number translation and BlackBerry MVS call routing. You must also make sure that you configure E.164 compliant translations and route patterns on the PBX to ensure proper call routing occurs. If you choose a Telephony Connector that is associated with a Cisco Unified Communications Manager 7.0 or later, in the PBX verify that the users' Device Names match the value that you type in the Device Name field in the Edit User page. The Device Name field can accept 1 to 15 characters made up of alphanumeric characters, including a-z, A-Z, 0-9, period (.), hyphen (-), and underscore (_). The BlackBerry MVS uses the Device Name field to register the BlackBerry MVS Client to the Cisco Unified Communications Manager. Verify that you saved a list of BlackBerry Enterprise Server or BlackBerry Enterprise Service 10 user accounts in a CSV file on your computer. For more information about saving a CSV file, refer to the BlackBerry Enterprise Server Administration Guide or BlackBerry Device Service Administration Guide for your server. The columns in the CSV file must match the columns of user information in the MVS Console. The column titles are User Name, Mobile, Extension, Device Name, Desk, Direct Dial, Telephony Connector User ID, Telephony Connector Password, Voice Mail User ID, and Voice Mail Password. An example of a correctly formatted row in a CSV file is: Angela Van Daele, ,123,AVD_Device, , ,1234,4321,789,987 If the user names in the CSV file are in a format such as Van Daele, Angela, you must surround the entire name with quotation marks ("Van Daele, Angela"). The CSV file must have, at a minimum, a column for the names of the BlackBerry Enterprise Server or BlackBerry Enterprise Service 10 users. An example of a CSV file with only a User Name is: Angela Van Daele,,,,,,,,, 11

12 Managing user accounts Add multiple BlackBerry Enterprise Server or BlackBerry Enterprise Service 10 user accounts to the BlackBerry MVS from a CSV file 1. In the MVS Console, in the left pane, expand Users. 2. Click Import. 3. In the BlackBerry Enterprise Server drop-down list, click a server. 4. Click Browse. 5. Click the CSV file. 6. Click Open. 7. Click Import File. 8. In the Template drop-down list, click a template. 9. In the Class Of Service drop-down list, click a class of service. 10. In the MVS Server drop-down list, click a server. 11. In the Telephony Connector drop-down list, click a telephony connector. 12. In the Voice Mail Connector drop-down list, click a voice mail connector. 13. Select the check box beside each BlackBerry Enterprise Server user account that you want to add. 14. If necessary, configure the settings for the BlackBerry Enterprise Server user accounts that you selected. Fields that are marked with an asterisk (*) are required. 15. Click Add MVS User(s). 12

13 Managing user accounts Change multiple BlackBerry MVS user accounts After you change settings for BlackBerry Mobile Voice System user accounts, the BlackBerry MVS updates the affected BlackBerry devices. 1. In the MVS Console, in the left pane, expand Users. 3. Select the check box beside each user account that you want to change. 4. Click Change MVS User Settings. 5. Change the appropriate settings. 6. Click Review Changes. 7. Click Save. Change a BlackBerry MVS user account After you change settings for a BlackBerry Mobile Voice System user account, the BlackBerry MVS updates the affected BlackBerry device. 1. In the MVS Console, in the left pane, expand Users. 3. Click the user account. 4. Change the settings for the user account. 5. Click Save. 13

14 Managing user accounts Deactivate a BlackBerry MVS user account After you deactivate a BlackBerry Mobile Voice System user account, the user cannot access the BlackBerry MVS Client on a BlackBerry device. 1. In the MVS Console, in the left pane, expand Users. 3. Click the user account. 4. On the General tab, in the MVS Service drop-down list, click Disabled. 5. Click Save. After you finish: You can reactivate the user account from the MVS Console. Delete BlackBerry MVS user accounts When you delete BlackBerry Mobile Voice System user accounts, the BlackBerry MVS does not delete the associated BlackBerry Enterprise Server or BlackBerry Enterprise Service 10 user accounts. If you delete a BlackBerry MVS user account while the user is on an active call, the call is dropped. 1. In the MVS Console, in the left pane, expand Users. 3. Select the check box beside each user account that you want to delete. 4. Click Remove MVS Users. 5. Click OK. 14

15 Managing BlackBerry MVS CAL keys in the BlackBerry MVS Managing BlackBerry MVS CAL keys in the BlackBerry MVS 4 The BlackBerry Mobile Voice System uses BlackBerry MVS CAL keys to track how many users can access the BlackBerry MVS. If the number of users exceeds the number of keys that are available, a warning message appears on the MVS Console indicating that you require additional keys. You must use the BlackBerry Administration Service to add more keys. Check the status of the BlackBerry MVS CAL keys in the BlackBerry MVS 1. Log in to the BlackBerry Mobile Voice System. 2. In the MVS Console, in the left pane, under the System Configuration menu, click Licensing. Add or delete a BlackBerry CAL key 1. In the BlackBerry Device Service console, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view. 2. Click BlackBerry Administration Service. 3. Click Edit component. 4. In the Mobile Voice Service licensing key section, perform one of the following actions: To add a BlackBerry CAL key, type the information for the BlackBerry CAL key. Click the Add icon. To delete a BlackBerry CAL key, click the Delete icon. 5. Click Save all. 15

16 Managing classes of service Managing classes of service 5 You can use classes of service to permit users to configure the BlackBerry MVS Client on their BlackBerry devices. A class of service defines the values for all administration fields that are not specific to a BlackBerry Mobile Voice System user account. There are separate classes of service for BlackBerry Enterprise Service 10 and BlackBerry Enterprise Server. Depending on the type of BlackBerry Device Software that you are running on your organization's devices, users will have different features available to use. You can use classes of service to permit users to perform the following actions: BlackBerry Device Software BlackBerry 6.x and BlackBerry 7.x Feature Transfer Move calls to their desk numbers Move calls from their desk phones to their BlackBerry device Move calls to their mobile numbers Move calls to one-time numbers Manually move calls from Voice over Wi-Fi to Voice over Mobile Manually move calls from Voice over Mobile to Voice over Wi-Fi Add participants to an active call. Users must be associated with a Cisco Unified Communications Manager 7.1 or later PBX before they can add participants to an active call Device can initiate automatic handoff between Voice over Wi-Fi and Voice over Mobile Set their mobile numbers from their devices Forward incoming BlackBerry MVS calls to an internal extension or another phone Allow the device to use the no data coverage number to make calls when the network is experiencing congestion Use only the BlackBerry MVS line for making and taking calls Define the starting RTP port number that the device uses when making Voice over Wi-Fii calls and also define the preferred order of codecs when making the Voice over Wi-Fi calls Change the mobile number Change the call move to desk number Change the work line label 16

17 Managing classes of service BlackBerry Device Software Feature Change the default line for outgoing calls Change the outgoing call setup sound Change the number that users call to access voice mail Change caller restrictions Change the default network (Wi-Fi or mobile) that users use for work calls Change the automatic handoff method Enable or disable automatic handoff You can configure actions in a class of service as follows: Control access to Voice over Wi-Fi calling for pushed Wi-Fi profiles and user-defined Wi-Fi profiles on the Class of Service screen Configure the call direction for incoming calls and outgoing calls. You can specify whether calls are initiated by the PBX or by the devices. Turn off BlackBerry MVS Only Calling based on call direction in combination with roaming Ignore the caller identification number of the calling party in PBX-initiated calls. During normal call setup some wireless networks might alter the caller identification number. If the BlackBerry MVS Client does not recognize the number the BlackBerry MVS Client rejects the call. To avoid this, you can permit the BlackBerry MVS Client to ignore the number. When you do this, the BlackBerry MVS Client accepts the call. Even if you have not enabled this feature, when the BlackBerry MVS Client detects that the user is roaming, and the user receives a call that has an altered caller identification number, the BlackBerry MVS Client will still accept the call. Related information Managing templates,20 Managing Voice over Wi-Fi,22 Create a class of service 1. In the MVS Console, in the left pane, expand Class Of Service. 2. Click Add. 3. In the Class of Service Name field, type a name for the class of service. 4. Configure the settings for your organization's users. 5. Click Save. 17

18 Managing classes of service Change a class of service After you make changes to a class of service, the BlackBerry Mobile Voice System updates the affected user accounts and BlackBerry devices that you assigned the class of service to. 1. In the MVS Console, in the left pane, expand Class Of Service. 3. Click a class of service. 4. Edit the settings for your organization's users. 5. Click Save. 6. Click OK. Copy a class of service You can create a class of service based on an existing class of service. You can then change the values for the class of service that you created so that it meets your organization's needs. You can also use a copy of a class of service to return an existing class of service to its default settings. 1. In the MVS Console, in the left pane, expand Class Of Service. 3. Click Copy beside the class of service that you want to copy. 4. In the Class of Service Name field, type a name for the class of service. 5. Configure the settings for your organization's users. 6. Click Save. Delete a class of service You cannot delete a class of service if it is assigned to a BlackBerry Mobile Voice System user account. 18

19 Managing classes of service 1. In the MVS Console, in the left pane, expand Class Of Service. 3. Click Delete beside the class of service that you want to delete. 4. Click OK. Configure BlackBerry MVS Only Calling You can configure your organization's user accounts so that they can use only the BlackBerry MVS line and not the phone number that is provided by the wireless service provider so that no calls bypass the voice recording solution. Note: When you configure your organization s users for BlackBerry MVS Only Calling, you must also configure a length of time that inbound calls are permitted on the mobile line so that emergency services personnel can contact a user who makes an emergency call. You can permit inbound calls on the mobile line from 0 to 2880 minutes. Before you begin: You must also type a phone number in the No Data Coverage Number field on the BlackBerry MVS Server page in the MVS Console. During times of network congestion, if an outgoing call takes too long to initiate, the BlackBerry device will use the no data coverage number to initiate the call. The no data coverage number must be unique and dedicated to the BlackBerry Mobile Voice System. The no data coverage number must also be different than the number that you use for the Telephony Connector DID/DDI Number and the number that you use for the PBX Initiated Calling Caller Identification Number. 1. In the MVS Console, in the left pane, expand Class of Service. 3. Click a class of service. 4. In the BlackBerry MVS Only Calling section, select the Restrict calls to use only the BlackBerry MVS Line check box. 5. In the After placing an Emergency Call, allow incoming calls to the Mobile line for a duration of (in minutes) field, type a number. You can permit inbound calls on the mobile line from 0 to 2880 minutes. 6. Optionally, in the BlackBerry MVS Only Calling section, select a check box to turn off BlackBerry MVS Only Calling for incoming or outgoing calls when a user is roaming or not roaming. 7. Click Save. 19

20 Managing templates Managing templates 6 You can use templates to assign a default configuration to a new user account. When you assign a template to a new user account, the BlackBerry Mobile Voice System assigns the template settings to the user account. You can change the user account, if necessary. Templates are applied to new user accounts only when the user accounts are created. Any subsequent changes to a template do not affect existing users accounts or BlackBerry devices. Related information Managing work numbers on BlackBerry devices,43 Managing default phone numbers on BlackBerry devices,44 Managing Voice over Wi-Fi,22 Managing classes of service,16 Create a template You must plan your template carefully. The BlackBerry Mobile Voice System does not apply future template changes to user accounts that already have the template applied to them. 1. In the MVS Console, in the left pane, expand Templates. 2. Click Add. 3. In the Template Name field, type a name for the template. 4. Perform one of the following actions: To create a template without configuring any settings, click Save. Configure the settings for your organization's users. Click Save. Change a template When you change a template, the BlackBerry Mobile Voice System does not update user accounts that you configured using the template. Only new user accounts that you configure using the template reflect the changes. 20

21 Managing templates 1. In the MVS Console, in the left pane, expand Templates. 3. Click a template. 4. Change the template settings. 5. Click Save. Delete a template 1. In the MVS Console, in the left pane, expand Templates. 3. Click Delete beside the template that you want to delete. 4. Click OK. 21

22 Managing Voice over Wi-Fi Managing Voice over Wi-Fi 7 The BlackBerry Mobile Voice System is designed to provide cost-effective Voice over Wi-Fi access to desk phone features for users of Wi-Fi enabled BlackBerry devices. Related information Managing templates,20 Managing classes of service,16 Change the preferred voice network 1. In the MVS Console, in the left pane, expand Users. 3. Click Search. 4. Click a user account. 5. On the Settings tab, in the BlackBerry MVS Line Configuration section, in the Default network for BlackBerry MVS calls drop-down list, click a setting. The default setting is Wi-Fi. 6. In the When Wi-Fi is unavailable, use Mobile drop-down list or When Mobile is unavailable, use Wi-Fi drop-down list, click Yes or No. 7. Click Save. Permit users to change the default voice network After you make changes to a class of service, the BlackBerry Mobile Voice System updates the affected user accounts and BlackBerry devices that are associated with the class of service. 1. In the MVS Console, in the left pane, expand Class Of Service. 22

23 Managing Voice over Wi-Fi 3. Click a class of service. 4. In the User Edit Control section, select the User may change the default network for BlackBerry MVS calls check box. 5. Click Save. Settings for the preferred voice network Setting Default line for outgoing calls Description This setting specifies the line that your organization's users use for making outgoing BlackBerry Mobile Voice System calls. The following settings are available. BlackBerry MVS Line: The BlackBerry MVS uses the work line to make outgoing calls. Mobile Line: The BlackBerry MVS uses the mobile line to make outgoing calls. Last selected: The BlackBerry MVS uses the line that was used to make the last outgoing call to make the next outgoing call. When the BlackBerry MVS Line is unavailable use the Mobile Line This setting appears when you select BlackBerry MVS Line or Last Selected as the default line for making outgoing calls. This setting specifies whether BlackBerry MVS users can use the mobile network when the BlackBerry MVS Line is not available. The following settings are available: Always: The BlackBerry MVS uses the mobile line to make outgoing calls if the BlackBerry MVS line is unavailable. Ask: The BlackBerry MVS prompts the user to use the mobile line to make outgoing calls if the BlackBerry MVS line is unavailable. Never: The BlackBerry MVS does not use the mobile line to make outgoing calls. Default network for BlackBerry MVS calls When Wi-Fi is unavailable, use Mobile This setting specifies whether the default voice network for BlackBerry MVS is Wi-Fi or Mobile. This setting appears when you select Wi-Fi as the default network for work calls. This setting specifies whether BlackBerry MVS users can use the mobile network when Wi-Fi is not available. The following settings are available: Yes: When a user is connected to a Wi-Fi network, the BlackBerry MVS uses Voice over Wi-Fi to make and receive work calls; however, the user can use the work number 23

24 Managing Voice over Wi-Fi Setting Description regardless of Wi-Fi network availability. When the user is outside a Wi-Fi coverage area, the BlackBerry MVS uses Voice over Mobile. No: A user must be connected to a Wi-Fi network to use the work number. When Mobile is unavailable, use Wi-Fi This setting appears when you select Mobile as the default network for work calls. This setting specifies whether BlackBerry MVS users can use Wi-Fi when the mobile network is not available. The following settings are available: Yes: The BlackBerry MVS uses Voice over Mobile for work calls, even if a user is connected to a Wi-Fi network. The user can move calls to Voice over Wi-Fi manually if the user is connected to a Wi-Fi network. No: The BlackBerry MVS uses only Voice over Mobile for work calls. A user cannot use Voice over Wi-Fi for work calls. Network Handoff This setting specifies the type of network handoff. There are three settings: Automatic handoff with user notification Automatic handoff with user prompt Automatic handoff is not available Permit users to automatically move an active call between Voice over Mobile and Voice over Wi-Fi Templates are applied to new user accounts only when the user accounts are created. Any subsequent changes to a template do not affect existing users accounts or BlackBerry devices. 1. In the MVS Console, in the left pane, expand Templates. 3. Click a template. 4. In the BlackBerry MVS Line Configuration section, in the Network Handoff drop-down list, click Automatic handoff with user prompt or Automatic Handoff with user notification. 5. Click Save. 24