Configure Cisco Unified Customer Voice Portal

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1 Cisco Unified Customer Voice Portal Configuration, page 1 Configure Gateways, page 1 Transfer Unified CVP Scripts and Media Files, page 2 Unified Customer Voice Portal Licenses, page 2 Configure SNMP, page 4 Configure SIP Server Groups, page 4 Configure Dialed Number Patterns, page 5 Cisco Unified Customer Voice Portal Configuration This chapter explains the procedures you must perform to configure the Cisco Unified CVP servers and OAMP servers on Side A and Side B. Sign in to your Unified CVP Operations console with your Unified CVP administrator account (https://<hostname>:9443/oamp). Configure Gateways If you are using Internet Explorer 11, you must add the Unified CVP Operations Console URL to Internet Explorer's list of Compatibility View websites in order to use the Operations Console. Compatibility View settings are available from Internet Explorer's Tool menu. In the Unified CVP Operations Console, navigate to Device Management > Gateway. Click Add New. On the General tab, configure as follows: 1

2 Transfer Unified CVP Scripts and Media Files a) Enter the IP address. b) Enter the hostname. c) Choose the Device Type. d) In the Username and Passwords pane, enter the username, password, and enable password. Click Test Sign-in to verify that a connection with the gateway can be established and that the credentials are correct. Click Save. Repeat for every gateway. Transfer Unified CVP Scripts and Media Files Create the notification destination and deploy to all of the Unified CVP devices. Step 7 Log in to the Operations Console and select Bulk Administration > File Transfer > Scripts and Media. In the Select device type field, select the Gateway. Move all Gateways to Selected. Select Default Gateway files. Select Transfer, and then select OK on the popup window. If you have separate Ingress and VXML gateways, you must select the appropriate files and script for each component. Click File Transfer Status to monitor transfer progress. After configuring the application services in the gateways, log in to the gateway and use the Cisco IOS CLI command call application voice load <service_name> to load the gateway download transferred files into the Cisco IOS memory for each Unified CVP service. Unified Customer Voice Portal Licenses Generate a License Before You Begin Access the product authorization key (PAK) that you received with the Unified CVP software. 2

3 Transfer License Files for Unified CVP Server Sign in to the Product License Registration Portal at https://tools.cisco.com/swift/licensingui/home. Click Continue to Product License Registration. In the Get New Licenses field, enter your PAK. You can enter up to 10 PAKs, separated by commas. Click Fulfill. Select your features and enter the quantity. In the Serial Number field, enter the following: For a Unified CVP Server or Unified CVP Reporting Server, enter the IP address. For Unified Call Studio, enter the MAC address. Step 7 Step 8 Step 9 Click Next. Accept the terms of the License Agreement, enter your Recipient Information, and click Submit. Your request is processed. Click Download to download your license. Your license is also sent to you by . Transfer License Files for Unified CVP Server Step 7 In the Unified CVP Operations Console, navigate to Bulk Administration > File Transfer > Licenses. Click Browse to choose your license file to upload. Click Transfer. Then click OK at the message asking if you are sure. Click File Transfer Status. Confirm that each of the File Transfers shows "Success" in the Status column. Navigate to System > Control Center. Shut down gracefully and then start each of the Call Server components in the list. This allows the new licensing to take effect. 3

4 Configure SNMP Configure SNMP This is optional. For more information, see Simple Network Management Protocol In the Unified CVP Operations Console, navigate to SNMP > V1/V2c > Community String. Click Add New. a) Name the community string. b) Select the Devices tab and assign the SNMP community string to a device. c) Click Save and Deploy. Create the notification destination and deploy to all of the Unified CVP devices. a) Navigate to SNMP > V1/V2c > Notification Destination. b) Complete the fields. c) Select the Devices tab and assign the SNMP notification destination to a device. d) Click Save and Deploy. Configure SIP Server Groups SIP Server Groups are required for Cisco Unified Communications Manager and Gateways. In the Unified CVP Operations Console, navigate to System > SIP Server Group. Create a server group for the Cisco Unified Communications Manager devices: a) On the General tab, click Add New. b) Fill in the SRV Domain Name FQDN field with a value that will also be used in the Cluster FQDN setting in Enterprise Parameters in Communications Manager. For example, cucm.cisco.com. c) In the IP Address/Hostname field, enter an IP address or hostname for a Unified Communications Manager subscriber. d) Click Add. e) Repeat Steps c and d for each Unified Communications Manager subscriber. Click Save. Do not put the Publisher node in the server group. SIP server group for Communications Manager is not required for SCC deployment as there is no direct SIP trunk created from Communications Manager to CVP in SCC model. 4

5 Configure Dialed Number Patterns The FQDN should match the FQDN configured in the Cluster FQDN setting that will be configured in Enterprise Parameters on the Cisco Unified Communications Manager. See Configure Fully Qualified Domain Name Create a server group for the gateway devices: a) On the General tab, click Add New. b) In the SRV Domain Name FQDN field, enter the SRV Domain Name FQDN. For example vxmlgw.cisco.com. c) In the IP Address/Hostname field, enter an IP address or hostname for a VXML gateway in the deployment. d) Click Add. e) Repeat Steps c and d for each VXML gateway as appropriate for the deployment and branches. Click Save. Adding all VXML gateways to the server group will load balance calls across all the member server group gateways. Associate these server groups to all Unified CVP Call Servers: a) On the Call Server Deployment tab, move all Unified CVP Call Servers from the Available list to the Selected list. b) Click Save and Deploy. Configure Dialed Number Patterns Dialed number patterns are required for: Agent Device Network VRU Ringtone Error In the Unified CVP Operations Console, navigate to System > Dialed Number Pattern. For each dialed number pattern in the following table: a) Click Add New. b) In the Dialed Number Pattern field, enter the dialed number pattern. c) In the Description field, enter a description for the dialed number pattern. d) In the Dialed Number Pattern Types pane, check the specified dialed number pattern types. e) Click Save. After you configure all dialed number patterns, click Deploy. Click Deployment Status to make sure that you applied the configuration. 5

6 Configure Dialed Number Patterns Dialed number pattern 91* 92* The agent extension pattern. For example, enter 500* where the range of agent extensions is 5001 to * Description Ringtone Error Agent Device. Not applicable to SCC Deployment model. Network VRU Label Dialed number pattern types Address/Hostname/Server Group Name are both VXML Gateway (for example, vxmlgw.cisco.com). Check Enable Send Calls to Originator. You must use 91* for the Ringtone dialed number pattern. Packaged CCE does not support using a different Ringtone dialed number pattern. Address/Hostname/Server Group Name are both VXML Gateway (for example, vxmlgw.cisco.com). Check Enable Send Calls to Originator. You must use 92* for the Error dialed number pattern. Packaged CCE does not support using a different Error dialed number pattern. Address/Hostname/Server Group Name are both the Unified Communications Manager gateway. Check Enable RNA Timeout for Outbound Calls. The timeout is 60 seconds. Address/Hostname/Server Group Name are both VXML Gateway (for example vxmlgw.cisco.com). Check Enable Send Calls to Originator. Restart the Unified CVP Call Server components. 6

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