LifeSize UVC Manager TM Deployment Guide

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1 LifeSize UVC Manager TM Deployment Guide May 2014

2 LifeSize UVC Manager Deployment Guide 2 LifeSize UVC Manager Network administrators who use UVC Manager to manage video and voice communications systems in an IP environment can use this guide to do the following: Deploying UVC Manager Deploying a Network Managing Networks and Devices Managing Scheduled Events Generating Reports Administering UVC Manager Enable and configure UVC Manager. Set up a network. Manage your networks, devices, proxies, and alarms. Schedule calls and upgrades. Generate reports in data or graphical formats. Change configuration settings in UVC Manager. Related documentation is available from lifesize.com/support.

3 LifeSize UVC Manager Deployment Guide 3 Section 1: Deploying UVC Manager If you have not yet installed the LifeSize UVC Platform hardware or virtual machine, refer to LifeSize UVC Platform Installation and Deployment Guide. 1. Use the following administrator credentials to log in to UVC Platform: - Username: administrator - Password: admin123 You can also create an administrator account with credentials specific to UVC Manager. Refer to step Activate a license for UVC Manager. Refer to the LifeSize UVC Platform Installation and Deployment Guide. 3. Ensure that an IP address is available for configuring LifeSize UVC Manager: a. Navigate to System Settings > IP Addresses Edit. b. Click Add address. c. Enter the new IP address. Press Tab to instruct the server to enter the remaining values automatically, or start typing to enter them manually. Ensure that you review any values that the server enters. d. Click Apply Changes. 4. Enable UVC Manager: a. Navigate to Operations and Maintenance > Applications enabled Edit. b. In Enable new application, select Manager. c. Select the IP address. d. Click Enable Application. 5. Ensure that port 8181 is open to LifeSize UVC Platform. 6. Optional: Create an administrator account for UVC Manager. a. Navigate to User Management > Users Add. b. Enter a username and password. c. Click Save. d. In Manager Permissions, select Manager Administrator. e. Click Save.

4 LifeSize UVC Manager Deployment Guide 4 Ports UVC Manager requires use of the following ports: Protocol Port Direction Description UDP 80 Inbound HTTP service Inbound Inbound SNMP communication; UVC Manager listens on this port to receive traps from video devices Both SNMP GET requests. TCP 22 Outbound Outbound SSH communication. 80 Inbound HTTP service. 389 Inbound Inbound communication from LifeSize devices to UVC Platform s LDAP server. Refer to the UVC Platform Installation and Deployment Guide for more information Both Outbound HTTPS communication to UVC applications (except UVC ClearSea); inbound communication from UVC Manager Proxy. 800 Outbound For managing LifeSize Networker Inbound Access to the UVC Manager through a browser Inbound REST API service for listening for API responses/events Outbound Package upgrades and other file transfers. Configurable on LifeSize Icon.

5 LifeSize UVC Manager Deployment Guide 5 Integrating Microsoft Exchange Server with UVC Manager Integrating Microsoft Exchange Server with UVC Manager allows users to schedule calls in UVC Manager through Microsoft Outlook up to a year in advance. Without this feature, users of video and voice communications systems typically must call a help desk or other scheduling facility to schedule a call through UVC Manager. Microsoft Exchange Server Integration Overview The Microsoft Exchange Server integration consists of the following tasks: Create a user mailbox in Microsoft Exchange Server for UVC Manager. Enable mail for UVC Manager Choose a deployment option. Assign the addresses to the appropriate devices. Create mailbox resources in Microsoft Exchange Server. The following sections describe these tasks in more detail. Task 1: Create a user mailbox in Microsoft Exchange Server for UVC Manager UVC Manager monitors an account to provide scheduling integration with Microsoft Exchange Server and Microsoft Outlook. 1. Specify an address such as 2. Enable MAPI. 3. Set the following values: - Password policy Never expire - Mailbox size 500 MB 4. Log in to the Microsoft Outlook account at least once to make it available for UVC Manager. While logged in, ensure that the mailbox is set to the appropriate time zone. LifeSize recommends that you set the archive interval for the UVC Manager mailbox to one week to prevent it from exceeding the storage limit. CAUTION This account must be dedicated to UVC Manager. Do not send general to or from it. Additionally, do not open the mailbox or modify any of the messages in it. These actions interfere with the integration of Microsoft Outlook scheduling with UVC Manager scheduling.

6 LifeSize UVC Manager Deployment Guide 6 Task 2: Enable mail for UVC Manager Perform the following steps in UVC Platform Administration: 1. Click User Management. 2. In the row of the Accounts groupbox, click Add. 3. Specify a name for the configuration. 4. From the Applications list, select Manager. 5. Select Exchange MAPI as the protocol, and specify the appropriate hostname. 6. Specify a username and password for the account. 7. Optional: Select the Use secure connection checkbox. 8. Click Save. 9. Optional: Repeat the previous steps to create additional addresses. Task 3: Choose a deployment option Navigate to Administer > Calendar Integration > Settings and select the Forward invitations to Manager checkbox. If you do not select this checkbox, users must add the UVC Manager mailbox manually to the list of participants to schedule a video call. Option 1: Create a resource mailbox for each conference room Benefits With this option, UVC Manager automatically places the scheduled call to the devices that reside in the conference rooms included in the meeting request. Consider using this option if conference rooms are dedicated for use as video or voice conferencing rooms. Limitations Users might not want to use video or voice devices in meetings. Users who want to add an MCU or a video recorder to a call must remember to invite the device as a separate invitee. - Video and voice communications systems. Create a resource mailbox in Microsoft Exchange Server for each conference room that contains a video or voice system managed by UVC Manager. If you enable mail forwarding in UVC Manager, forward each conference room mailbox to the UVC Manager mailbox. In UVC Manager, associate the managed system with the address of the mailbox resource for the conference room. When Microsoft Outlook users add conference rooms to a meeting request, UVC Manager automatically schedules the system associated with these conference rooms and places the call at the scheduled meeting time.

7 LifeSize UVC Manager Deployment Guide 7 Option 2: Create a resource mailbox for each device Benefits Microsoft Outlook users can create meeting requests with or without voice or video devices as invitees. Limitations Microsoft Outlook users must include both the conference room and the video or voice device as invitees to schedule calls. - Video and voice communications systems. Create a resource mailbox in Microsoft Exchange Server for each video or voice system managed by UVC Manager. Forward each mailbox to the UVC Manager mailbox. In UVC Manager, associate the managed video or voice system with the address of the mailbox resource. When Microsoft Outlook users create meeting requests, they add the conference rooms and the systems located in each room as separate invitees. - MCUs. Create a resource mailbox in Microsoft Exchange Server for each managed MCU, including LifeSize Bridge. Optionally, forward each MCU mailbox to the UVC Manager mailbox, and associate the MCU with the address of the mailbox resource for the MCU. Additionally, set each MCU mailbox to accept meeting invitations automatically and to allow conflicting meeting requests. To do so, access the Resource Policy tab in Exchange; refer to your Microsoft Exchange documentation for more information. Task 4: Assign the addresses to the appropriate devices Perform the following steps in UVC Manager: 1. Click Dashboard. In the Mail Integration groupbox, verify that the status is Enabled. 2. Click Manage and select the device to which you want to assign an address. 3. Click and specify the appropriate address. 4. Click Save. 5. Repeat the previous three steps to assign addresses to additional devices. Task 5: Create Mailbox Resources in Microsoft Exchange Server When you create mailbox resources in Microsoft Exchange and register your managed systems with those mailboxes, Microsoft Outlook users can schedule those devices as required participants or locations in meeting requests. The scheduled meetings appear as scheduled calls on the Dashboard and Schedule page of UVC Manager. Calls scheduled through UVC Manager also appear as meetings in Microsoft Outlook to prevent meetings from being scheduled twice. When you schedule an upgrade in UVC Manager, the event is shared with Microsoft Outlook, and the device becomes unavailable for scheduling other events.

8 LifeSize UVC Manager Deployment Guide 8 Before you create mailbox resources, consider the following information: To create a resource mailbox for each conference room and you already have room mailboxes in Microsoft Exchange for scheduling purposes, begin with step 6. To allow meeting participants to add an MCU to a meeting scheduled through Microsoft Outlook, begin with step 1 to create a mailbox resource for each MCU. To allow meeting participants to add a video recorder to a call, begin with step 1, but create only one mailbox resource for all video conference recorders. Microsoft Exchange Server Perform the following steps to create mailbox resources: 1. Start the Microsoft Exchange Management Console. 2. Create a mailbox for the conference room that houses your video system. Under Recipient Configuration, right-click the Mailbox icon and select New Mailbox. 3. Select Room Mailbox for mailbox type and click Next. Select Room Mailbox even if you are creating a mailbox for a device, including an MCU, as described in Option 2 in Microsoft Exchange Server Integration Overview. 4. Create a new user or select a current user if the conference room in which you have your audio and video communications system already has a user in Active Directory. 5. Enter an alias for the user and select the appropriate Mailbox database. Click Next. The mailbox and the corresponding user are created. 6. To set up forwarding to UVC Manager s listener mailbox, double-click the mailbox created in step 5 and select the Mail Flow Settings tab. Double-click Delivery Options. 7. Select Forward To and Deliver message to both forwarding address and mailbox and click Browse. Select the mailbox you created for UVC Manager during installation and click Finish. 8. To enable the user so that you can associate it with a video communications system, start the Active Directory User Management Console. 9. Locate the user you created in step 5. Right-click and select Enable. 10. Right-click and select Reset Password. 11. Enter and confirm the password and select Password never expires. 12. In Microsoft Outlook Web Access, log in to the account for the video system and click Options in the upper right corner of the window. You must perform this step in Microsoft Outlook Web Access with Internet Explorer.

9 LifeSize UVC Manager Deployment Guide In the Options menu, click Resource Settings and perform one of the following steps: - To configure a mailbox for a video or voice system, select Automatically process meeting requests and cancellations. - To configure a mailbox for a video recorder or MCU, ensure that Automatically process meeting requests and cancellations is not selected. 14. Click Save. 15. Register the mailbox with the corresponding voice and video system in UVC Manager. Refer to Task 4: Assign the addresses to the appropriate devices. It might take up to five minutes for the new user to be active and available after you create it.

10 LifeSize UVC Manager Deployment Guide 10 Microsoft Exchange Server Settings If you chose Active Directory for user authentication when you installed UVC Manager, you can modify the following Microsoft Exchange Server settings from the Mail Integration Settings page: Setting Enable Mail integration Require HTTPS Access Autogenerate PIN for calls scheduled through Microsoft Exchange Enable participants to select a preferred method of participation Maximum number of days within which schedules are allowed Microsoft Exchange Server IP Microsoft Exchange Server Domain Microsoft Exchange User UVC Manager Password Description Enable this feature and select the version of Microsoft Exchange Server used in the integration. Select this checkbox to require secure HTTP. Select this checkbox to automatically generate a PIN for a conference call when a meeting organizer adds an MCU to a meeting request. Select this checkbox if you wish to enable meeting invitees to a video conference that is scheduled through Microsoft Outlook to add an external video device to a call. By default, this feature is disabled. Enabling this feature also enables the meeting organizer to specify whether to place the call automatically by UVC Manager or place the call manually by the meeting participants. CAUTION: Enabling this feature allows a meeting invitee to add an external device to UVC Manager s database without having a UVC Manager user account. Set the maximum scheduling timeframe. Enter the IP address of the Microsoft Exchange Server. Enter the Microsoft Exchange server domain name. Enter the username of the UVC Manager account in Microsoft Exchange. This is the account UVC Manager monitors to provide scheduling integration with Microsoft Exchange Server. Enter the address of the account UVC Manager monitors to provide scheduling integration with Microsoft Exchange Server. Enter a password for the UVC Manager account. The identifiers Exchange - Schedule created successfully - message to organizer (1) and Exchange - Schedule created successfully - message to Invitees (1) are sent only when the Enable participants to select a preferred method of participation checkbox is selected.

11 LifeSize UVC Manager Deployment Guide 11 Section 2: Deploying a Network LifeSize UVC Manager includes the following pages from which you can manage your system: Dashboard Manage Schedule Live Events Monitor Reports Administer Provides a summary of your devices, calls, and call history. Manage your networks, devices, proxies, on demand conferences, mail integration, and LifeSize upgrade packages. Schedule calls and upgrades. Lists all events, ongoing calls, upgrades, and lets you manage ongoing calls. Lists alarms. Generate reports in data or graphical formats. Change the configuration settings for UVC Manager. Complete the following tasks to get started using UVC Manager: Create a network. Configure the network. Schedule a call. Networks Creating a Network Managing Devices on a Network Enabling Integration for LifeSize Icons Provisioning a Network Scheduling Events Scheduling a Call from UVC Manager Networks Using networks, you can place devices in groups to manage them as a single entity. A network can contain the following devices: managed video and voice devices external devices LifeSize UVC devices (except LifeSize UVC ClearSea) LifeSize Bridge, LifeSize Networker UVC Manager does not include a default network. You must create at least one network to start using the application. Do not manage a device with multiple instances of UVC Manager. A device can be managed only by a single instance of UVC Manager.

12 LifeSize UVC Manager Deployment Guide 12 Creating a Network 1. Click Manage > Devices > to start the Network Setup Wizard. 2. Specify a unique name for the network and an address for the administrator. 3. Select Discover devices automatically to scan the network for devices and to attempt to log in to them. Enable HTTPS on any LifeSize Icon video systems that you want UVC Manager to discover. Additionally, ensure port 800 is open to discover LifeSize networking devices. If you do not choose this option, you can scan the network for devices later by selecting the network and clicking. 4. Select Avoid duplicate devices to prevent the discovery of a device with the same MAC address in other networks. 5. Select Reprovision on startup to reprovision a managed device when its state changes from down to up. 6. Select Auto manage to manage devices automatically after they are discovered. Devices are automatically reprovisioned if they reside on a provisioned network. 7. Click Next and specify details about your location and work schedule. UVC Manager incorporates the Work Day information in its reports. 8. Click Next and specify details about your corporate directory. If you select H.323 as the protocol of higher priority, devices view the corporate directory through available H.323 dial strings. SIP dial strings are used when H.323 dial strings are unavailable. If you intend to use a gatekeeper or registrar, clear Populate IP addresses. 9. Click Next and specify whether to manage the network through a LifeSize UVC Manager Proxy. Use a LifeSize UVC Manager Proxy to manage a network whose devices reside behind a firewall. To specify a proxy, select Use a proxy to manage the network and then select the appropriate proxy. Refer to Managing Proxies for information about setting up proxies. 10. Click Next > + and specify whether you are adding a single IP address, a range of IP addresses, or a subnet mask. Click to remove a device from the network.

13 LifeSize UVC Manager Deployment Guide Specify the following IP addresses, as appropriate: Type Base Address Ending Address Single IP address IP address Not applicable Range of IP addresses First IP address in a range of addresses Final IP address in a range of addresses Subnet mask First IP address in a subnet Subnet mask 12. Click Finish. The network appears in the list of available devices. Refer to Adding a Device to a Network for information about adding devices to the network at a later time. Managing Devices on a Network After you direct UVC Manager to manage selected devices on a network, the application pushes the relevant call and upgrade schedules to the managed devices. If you did not select Discover devices automatically when you created the network, scan the network before attempting to manage any devices. Refer to Additional Network Tasks for details. 1. Click Manage > Devices and expand the network that includes the devices you want UVC Manager to manage. 2. Select the appropriate devices. To select more than one device, press and hold Ctrl while making your selections. 3. Click. The status bar indicates whether the devices were managed successfully. Additionally, the status icon becomes green for a managed device. If UVC Manager is unable to log in to a device, see Managing Device Passwords. Enabling Integration for LifeSize Icons 1. Click Administer > General > Device Integration. 2. Select Advanced features for LifeSize Icon video systems. 3. Click Save. Read more about integration in the LifeSize Icon video system guide.

14 LifeSize UVC Manager Deployment Guide 14 Provisioning a Network UVC Manager can automatically provision all of the devices on a network, setting required values such as the following configuration details: H.323 names and extensions SIP details UVC Video Center IP address Recording PINs Recorder, MCU, and Video Engine affinity UVC Transit Server and UVC Transit Client details that pertain to firewalls and NAT traversal. If you plan to use any of your public IP addresses as private IP addresses, identify them accordingly before provisioning the network. Only provisioned devices are pushed to LDAP. Perform the following steps to provision a network: 1. Click Manage > Devices and then select the network whose properties you want to change. 2. Click and follow the prompts for provisioning a network. Use this page... Communication Profile Service Profile Customizations To set these values... Specify H.323, SIP, Firewall/NAT, and ISDN values. Refer to Communication Profiles for examples. Assign values for MCU, recorder, and UVC Video Engine affinity. Read more at MCU Affinity and Recorder Affinity. Change the H.323 extension, SIP name, or recorder PIN if you do not want to use the values that are generated from the devices. 3. Click Finish.

15 LifeSize UVC Manager Deployment Guide 15 Communication Profiles When you provision a network, use the Communication Profile page to specify values for the following devices and services. Devices can be configured only after they are being managed by UVC Manager. To configure this service... LifeSize UVC Access SIP registrar LifeSize Transit Server LifeSize Transit Server with LifeSize Transit Client Specify these values... For H.323 Profile: Select Enable H.323. Specify whether UVC Access functions as a LAN gatekeeper, DMZ gatekeeper, or unmanaged gatekeeper. Select DMZGK if UVC Access is deployed in a DMZ, regardless of whether LifeSize Transit Server and other devices are also deployed in the DMZ. If you use an unmanaged gatekeeper, UVC Manager does not push the H.323 configuration to the network devices. Select the appropriate Primary Gatekeeper. For SIP Profile: Select Enable SIP. Select Use unmanaged registrar. Specify the address of the Unmanaged registrar. For Firewall/NAT Profile: Select Enable Firewall/NAT. Select the appropriate Primary Transit Server. Select Direct as the Public endpoint Firewall/NAT mode. Select H.460 with SIP tunneled as the Private endpoint Firewall/NAT mode. For Firewall/NAT Profile: Select Enable Firewall/NAT. Select the appropriate LifeSize Primary Transit Server. Select Direct as the Public endpoint Firewall/NAT mode. Select Use Transit Client as the Private endpoint Firewall/NAT mode. Select the appropriate Primary Transit Client. MCU Affinity If you schedule a call in UVC Manager but none of the devices has the capacity to host it, UVC Manager can add an MCU based primarily on the MCU affinity of the participating devices, if assigned.

16 LifeSize UVC Manager Deployment Guide 16 Recorder Affinity If your installation includes managed video conference recorders, assign each video system affinity to a recorder. This action enables UVC Manager to select a recording host automatically whenever a meeting organizer schedules a call that is configured to be recorded. Scheduling calls might fail if an appropriate recorder is unavailable. If your installation includes managed video recorders, LifeSize recommends that you set affinity to these recorders on all applicable managed video systems. If your installation includes UVC Video Center, set the recorder affinity on your LifeSize video systems to UVC Video Center and define a default recording key. Assigning a default recording key to use when a LifeSize video system acts as the recording host in a call ensures that, if recorder affinity is not assigned, UVC Manager can automatically select a UVC Video Center to use and associate a recording key. If UVC Video Center is managed by UVC Manager and a participant in the call is a LifeSize system supported with UVC Video Center, UVC Manager chooses that system as the recording host. If the system is assigned affinity to a managed UVC Video Center, then UVC Video Center is used to record the call with the recording key specified at the time that the affinity was assigned. If recorder affinity is not assigned to the LifeSize recording host, UVC Manager selects an available UVC Video Center and uses the default recording key, if one is set.

17 LifeSize UVC Manager Deployment Guide 17 Scheduling Events Use the Schedule page to schedule calls and upgrades for devices that UVC Manager is managing. The default view of the Schedule page includes a calendar that shows the events that are scheduled for a particular day, week, or month. Click to view a list of scheduled events, and click to return to the calendar view. Do not use the LifeSize Bridge Utility to schedule calls on LifeSize Bridge or LifeSize Multipoint while it is managed by UVC Manager. Instead, use the Schedule page in UVC Manager. Expanded conferences for when more than 16 participants are scheduled for a call are automatically designated for additional capacity. UVC Manager supplies a pair of HTML <iframe> tags that you embed on an intranet page to allow end users to schedule calls. If you plan to implement end user scheduling, ensure that UVC Manager is integrated with the Active Directory of the corporate LDAP server. Additionally, ensure that a valid SSL certificate is installed on the UVC Platform server. Otherwise, web browsers cannot render the scheduling <iframe> appropriately. On the Schedule page, click to view the following code in a separate window: <iframe src=" width="100%" height="900px" frameborder="0"></ iframe> Copy both <iframe> tags and paste them into the appropriate intranet page. If the Active Directory is configured for UVC Platform, addresses are retrieved dynamically when participants are invited to a meeting. The Active Directory server that you specify must be the same one used by the Microsoft Exchange Server. For more information, refer to the UVC Platform Installation and Deployment Guide. Scheduling a Call from UVC Manager 1. Click Schedule > and specify a name for the call. Ensure that the platform administrator has configured an account for UVC Manager. 2. Specify whether the call is private or public and if it is global. Calls that are not global appear in the Schedule and Meetings lists of all participating LifeSize Icon systems. Global calls appear in the Meetings lists of all managed LifeSize Icons, regardless of whether they reside inside or outside the network. Private calls are hidden on the calendar.

18 LifeSize UVC Manager Deployment Guide Optional: Specify the addresses of all Participants. The meeting must have at least two participants, an MCU, or be a global call with multiparty hosting capabilities. To schedule a meeting with a single device, you must change the Connect option (see step 6) to Manual. 4. Specify a start date and time and an end date and time. -OR- Select Start Now to start the call when you click Save. 5. Optional: Select the appropriate type of recurrence. 6. Select the appropriate Connect option: - Automatic UVC Manager automatically connects all participating devices when the call starts. - Manual Participating devices must either confirm a request to join the call or dial in manually. You must choose this option for reservation calls in which only one device is scheduled. - Initiate call when first participant joins Only one device must confirm a request to join the call, after which UVC Manager automatically connects the remaining devices. 7. Select the appropriate disconnect option: - Disconnect at end time - UVC Manager automatically disconnects the call at the specified time. - Extend until resource is available - UVC Manager allows the call to continue until resources are available. 8. Select whether to automatically choose the recorder. If you choose this option, the network must include at least one recording device. 9. Select whether to automatically choose an MCU. If a call is scheduled with only an MCU and no other devices, the number of ports allocated is the required ports plus two extra ports. 10. Optional: Click Call Planner and double-click a system to edit its properties. 11. Click Create Schedule.

19 LifeSize UVC Manager Deployment Guide 19 Section 3: Managing Networks and Devices This section describes routine management tasks. Networks Devices Upgrades Proxies Click Manage > Devices to create, provision, and manage networks. Click Manage > Devices to add devices to a network or to manage devices that reside on a network. Upload LifeSize software upgrade packages and schedule upgrades. Click Manage > Proxies to manage a network through a UVC Manager Proxy. Managing Networks Creating a Network Provisioning a Network Editing Network Properties Additional Network Tasks Managing Devices Adding a Device to a Network Managing Device Passwords Editing the Settings of a Video System Additional Device Tasks Upgrading Devices Uploading an Upgrade Package Scheduling an Upgrade Troubleshooting Partially Successful Upgrades Managing Proxies Configuring a Proxy Adding a Proxy Additional Proxy Tasks Alarms Click Monitor to view and manage alarms. Monitoring Devices Configuring Settings for Alarms Additional Alarm Tasks

20 LifeSize UVC Manager Deployment Guide 20 Managing Networks Refer to Networks for details about creating and provisioning networks and for information about managing devices. Editing Network Properties 1. Click Manage > Devices and then select the network whose properties you want to change. 2. Click and use the following pages to change the network configuration: Network Location Directory Proxies Members Change the network name and administrative address; specify whether LifeSize UVC Manager automatically detects network devices. Change the properties associated with your location and work schedule. Modify the details of your corporate directory, such as whether to prioritize the SIP or H.323 protocol. Change whether the network is managed through a UVC Manager Proxy. LifeSize recommends using a UVC Manager Proxy to manage a network whose devices reside behind a firewall. Add devices to and remove them from the network; change the IP address associated with a device. 3. Click Save. Additional Network Tasks Task Description Steps Scanning a network Deprovisioning a network Scan a network whenever UVC Manager needs to detect devices that have been added or removed. Enable HTTPS on any LifeSize Icon video systems that you want UVC Manager to discover. Additionally, ensure port 800 is open to discover LifeSize networking devices. Deprovisioning a network removes all account and registration information from devices and infrastructure products like UVC Transit Server. Deprovision a network if you need to reset affinity values. You can deprovision a network only when none of its devices are participating in a call or an upgrade. Click Manage > Devices, select the network that you want to scan, and then click. Changes appear after the Devices page refreshes. Click Manage > Devices and select the network that you want to deprovision. Click > Yes. Although most of the account and registration information is deleted from the network devices and infrastructure products, values such as H.323 and SIP extensions are retained. Deleting a network Removes a network from the list of networks. Click Manage > Devices and then select the network that you want to delete. Click > Yes.

21 LifeSize UVC Manager Deployment Guide 21 Managing Devices The Dashboard provides a snapshot of your devices, calls, and call history. Click Manage > Devices to view the following details for each device. Status System Name IP Address Make Indicates whether the managed device is online and available. Additional status information appears at the bottom of the page whenever you perform an action. The system name of a managed device. The IP address of a managed device. Indicates the device brand name, such as LifeSize, Polycom, or Tandberg. Model Defines the device model name, such as Team 220. Device Type Indicator The device type. Shows a green icon if the network is provisioned and a gray icon if not. Hover over a column heading to reveal an arrow that, when clicked, lists the available and currently shown column headings. Select a heading to add it to or remove it from the Devices page. An icon appears for each device in the Status column of the Devices page, indicating device status such as Discovered or Rebooting. Click a column heading to sort the entries by that column. Select a device and click to refresh the information associated with it. To select more than one device, press and hold Ctrl while making your selections. A identifies devices that have been managed. Refer to Provisioning a Network for more information. Adding a Device to a Network 1. Click Manage > Devices and then select the network to which you want to add a device. 2. Click > + and specify whether you are adding a single IP address, a range of IP addresses, or a subnet mask. Click to remove a device from the network. 3. Specify the following IP addresses: Type Base Address Ending Address Single IP address IP address Not applicable Range of IP addresses First IP address in a range of addresses Final IP address in a range of addresses Subnet mask First IP address in a subnet Subnet mask 4. Click Save >. Scan and reprovision the network after you add new devices.

22 LifeSize UVC Manager Deployment Guide 22 Managing Device Passwords When UVC Manager attempts to manage a device, it uses the default password that you specify on the Administer > Default Passwords page. If the device does not use that default password, it appears on the Manage > Devices page, and a padlock icon appears in the Status column, indicating that the login attempt failed. Update the password that is stored in the UVC Manager database for the device before attempting to manage the device. A padlock icon also appears after a device is managed if the device s password is changed using a mechanism other than UVC Manager, such as the command line interface for the device. Read Setting Default Passwords for more information. Task Description Steps Changing a device password on the device Updating a device password in UVC Manager Use UVC Manager to change the password that is stored on a device only if the device is managed in UVC Manager. Changing a password on a managed device also changes the password that is stored on the device. Additionally, UVC Manager automatically updates the password that it stores in its database for contacting the device. Updating a password for a device in UVC Manager changes the password that is stored for the device in the UVC Manager database. It does not change the password that is stored on the device. Click Manage > Devices and select the device whose password you want to change; click, specify and confirm the new password, and then click Change. Click Manage > Devices and select the device whose password you want to update; click, specify a new username and password, and then click Update. Editing the Settings of a Video System LifeSize Icon 1. Click Manage > Devices and select the LifeSize Icon whose settings or preferences you wish to edit. 2. Click to make changes through your system s default web browser. Depending on the device that you are accessing, you might need to specify login credentials.

23 LifeSize UVC Manager Deployment Guide 23 Other Video Systems 1. Click Manage > Devices and select the video system whose settings or preferences you wish to edit. 2. Click. 3. In the navigation panel, select the type of settings that you want to edit, such as Audio or Communications > H.323. The corresponding settings appear in the Settings window. 4. Make the appropriate changes and click Save. 5. Repeat the previous two steps as necessary. 6. Click Close. Removing a Device from a Network 1. Click Manage > Devices and then select the device that you want to remove. 2. Click > Yes. 3. Select the network to which the device formerly belonged and click. 4. Click in the row that corresponds to the removed device. 5. Click Save. Additional Device Tasks Task Searching for devices Adding an external device to a network Viewing the license Viewing on demand conferences Steps Enter an alphanumeric Search string on the Devices page to look for matching devices. Click Manage > Devices and select the network to which you want to add an external device; click and specify the details for the new device; click Save. The phrase external device describes a device that resides on a network and is available for call scheduling, but is not managed by UVC Manager. Click Manage > Devices, select the device whose license you want to view, and click. An MCU requires enough licenses for itself and all of its ports. All other devices require one license each. Click Manage > On Demand Conferences to view a list of on demand conferences that are hosted by LifeSize Bridge or UVC Multipoint. On demand conferences are virtual conferences that are not scheduled in advance and do not feature a scheduled start time. If requested ports are available when the first participant attempts to join, the on demand conference starts.

24 LifeSize UVC Manager Deployment Guide 24 Upgrading Devices To upgrade the devices on a network, upload the appropriate upgrade package and then schedule an upgrade. Uploading an Upgrade Package Make certain the appropriate upgrade package resides at a network location that is accessible to UVC Manager. 1. Click Manage > Upgrade Packages > > Browse. 2. Select the appropriate upgrade package and click Open. 3. Click Upload Package. The package appears in the list of upload packages. Apply the upgrade package immediately or schedule it for a later time. Scheduling an Upgrade 1. Click Schedule > and specify a name for the upgrade. 2. Specify a start date and time and an end date and time. 3. You can filter by make, model, or network, or select the specific devices to which to apply the upgrade package. 4. Choose the package you wish to apply from the dropdown menu. 5. Click Create Upgrade Schedule. Troubleshooting Partially Successful Upgrades If the status of a completed upgrade is Partial Success, one or more devices did not upgrade successfully. Double-click an event to view the status of the upgrade and to identify devices that did not upgrade successfully.

25 LifeSize UVC Manager Deployment Guide 25 Managing Proxies Use a LifeSize UVC Manager Proxy to manage a network whose devices reside behind a firewall. While sitting inside a private network, the proxy helps UVC Manager establish connections with devices on the internal LAN. For instance, a global company might consider hosting UVC Manager in its North American office and deploying LifeSize UVC Manager Proxies for its European and Australian networks. In this scenario, UVC Manager uses the proxies to communicate with the devices in Europe and Australia, thereby reducing bandwidth requirements and video artifacts. When video systems on the European network require updates, for example, UVC Manager pushes the upgrade package to the proxy on the European network, which then pushes the package to the appropriate systems. Similarly, UVC Manager uses the proxy on the Australian network to push update packages to the video systems on that network. A network can use only one instance of UVC Manager Proxy, but multiple networks can share a single proxy. LifeSize recommends that you do not deploy more than 10 proxies within a single region. For performance reasons, ensure that UVC Manager Proxy and UVC Manager are not installed on the same instance of LifeSize UVC Platform. Configuring a Proxy LifeSize UVC Manager Proxy is a UVC application that allows you to manage a network through a proxy. 1. In UVC Manager Proxy, click Settings. 2. Specify the IP address of your UVC Manager host. 3. Specify an ID and password for the proxy. 4. Select the connection type and specify any relevant details, such as the port number, username, and password. 5. Select the appropriate logging level. Read Setting Logging Levels for more information. 6. Click Save. The proxy appears on the Dashboard in UVC Manager Proxy and on the Manage > Proxy page in UVC Manager. Refer to Adding a Proxy for information about configuring a network to use a proxy. Adding a Proxy Add a proxy that has already been configured with LifeSize UVC Manager Proxy. Refer to Configuring a Proxy for information about configuring proxies. 1. Click Manage > Proxies >. 2. Specify the name and password associated with the appropriate proxy. These values are located on the Settings page of the appropriate LifeSize UVC Manager Proxy. 3. Click Save.

26 LifeSize UVC Manager Deployment Guide 26 Additional Proxy Tasks Task Editing proxy properties Deleting a proxy Steps Click Manage > Proxies and select the UVC Manager Proxy whose properties you want to change; click to make the appropriate changes to the proxy name and password, and then click Save. Click Manage > Proxies and select the UVC Manager Proxy that you want to delete, and then click > Yes. Monitoring Devices Use the Monitor page to view the alarms that UVC Manager reports for your networks, devices, and schedules. Alarm Heat warning Provisioning failed Call or conference failed Unable to add participant Unable to push meeting or agenda Device unavailable Upgrade failed Proxy unavailable IP address changed NTP server not specified Description One or more devices is overheating. If this alarm is raised, its priority is set to Warning. If the status is Overheated, the priority is set to High. If the same device repeatedly raises the alarm, the remaining alarms are ignored. If more than one device raises the same alarm on a network, the issue is raised to a network level alarm. A scheduled provisioning failed to start. A scheduled call or conference failed to start. UVC Manager could not add a participant. UVC Manager could not populate a schedule on a LifeSize Icon, possibly because the device is unavailable or the network is down. A device has been unavailable for 5 minutes. If more then one device raises the same alarm on a network, the issue is raised to a network level alarm. If the same device repeatedly raises the alarm, only one alarm is registered. Future alarms are filtered off. An upgrade failed for the current schedule. A UVC Manager Proxy is unavailable. The IP address of a device within the network scanning range has been changed, and UVC Manager has updated the IP address. An NTP server must be specified. Alarms typically appear when UVC Manager raises an alarm event or when a managed device raises a trap. Click a column heading to sort all alarms by ascending or descending order based on the information in that column. To search for an alarm by its description, category, or owner, enter an alphanumeric, casesensitive Search string in the upper right corner of the page. You can also click Filter to screen alarms based on severity and type.

27 LifeSize UVC Manager Deployment Guide 27 Aggregated alarms show all of the network devices that raise the same alarm in a single entry. This approach avoids spamming the Monitor page with similar alarms. Click to expand the entry and view all of the devices that raised the alarm. Configuring Settings for Alarms Ensure that the server is configured correctly and that the appropriate address is specified for the administrator. Configuring the Server Configure an server for UVC Manager in LifeSize UVC Platform. If you have already configured an server for your UVC applications, you can modify the configuration to include UVC Manager. 1. Click Platform Administration to access LifeSize UVC Platform. 2. Click User Management. 3. In the row of Accounts, click Add to create a new configuration. -OR- Click Edit and select an existing configuration to change its settings. 4. Ensure that the configuration features a valid name and that Manager is selected from Applications. Press and hold Ctrl to make multiple selections. 5. Specify or change the remaining configuration values, as appropriate. 6. Click Save. If Microsoft Exchange is enabled, UVC Manager uses the ID to send the alarms to the alarm owner. Refer to the LifeSize UVC Platform Installation and Deployment Guide for more information. Specifying the Administrator Address 1. In UVC Manager, click Manage > Devices. 2. Select the network whose settings you want to configure and click. 3. Specify the address of the Administrator to receive alarms related to the network. 4. Click Save.

28 LifeSize UVC Manager Deployment Guide 28 Additional Alarm Tasks Task Acknowledging alarms Exporting alarm details Steps Select an alarm and click Acknowledge Selected to address it with a note and to remove it from the page. Most notes describe a resolution or provide related details. After you finish a note, click Apply to remove the alarm from the list, or click Close to retain it. Select one or more alarms and click Export CSV to export the details as a comma separated values (CSV) file.

29 LifeSize UVC Manager Deployment Guide 29 Section 4: Managing Scheduled Events The list view of the Schedule page lets you manage scheduled calls and upgrades. Click detailed list of your scheduled events. to view a The details that are shown for each event include the name, type, status, and start and end times. The following values indicate the status of an event: Abandoned Not enough resources were available to schedule the event. Completed The event is finished. Conference created successfully. Conference failed to initialize Precursor state to Failed. Failed UVC Manager was unable to establish a connection. In Progress The event is currently happening. Launch Failed UVC Manager is unable to establish a connection but is still attempting to establish one. Launching The event is beginning. Live An active conference that no one has yet joined. Partial Success Some upgrades were successful, but some were not. Scheduled The event has not yet occurred. Terminated The event ended before the scheduled end time.

30 LifeSize UVC Manager Deployment Guide 30 Section 5: Generating Reports Use the Reports page to generate the following reports in data or graphical formats. Category Report Description Utilization Network Utilization Shows the number of network minutes used divided by the number of network minutes that are available in a workday; shows average and peak values. Device Utilization Maximum Port Utilization Maximum Port Utilization Against Time* Maximum Traversals Maximum Traversals Against Time* Shows the number of device minutes used divided by the number of device minutes that are available in a workday; shows average and peak values. Shows the highest number of ports used by specific MCUs; applicable only to MCUs that are managed by UVC Manager. Shows the number of port minutes used by specific MCUs divided by the number of port minutes that are available in a workday; applicable only to MCUs that are managed by UVC Manager. Shows the number of calls that are being traversed by UVC Transit Server. Shows the number of minutes during which calls are being traversed by UVC Transit Server divided by the number of minutes that are available during the workday. Call Statistics Call Minutes* Shows the number of minutes per protocol for selected devices; available as a bar graph or pie graph. Call Count* Shows the number of calls per protocol for selected devices; available as a bar graph or pie graph. *Output can be grouped by day, month, or year. You can schedule reports to run on a recurring basis, or you can generate them immediately and export them as PDF files. All scheduled reports run on a recurring basis and start at a specified hour and minute. UVC Manager runs monthly and quarterly reports on the first day after the final day of the specified month or quarter, respectively. Weekly reports are run on a specified day. List of scheduled reports appear in LifeSize UVC Platform (click Platform Administration). Click Administrator > Manage scheduled reports to view the list view. LifeSize UVC Manager must manage all networks, device, and MCUs.

31 LifeSize UVC Manager Deployment Guide 31 Device Utilization By default, the call count for reporting does not include individual participants in the call. For example, UVC Manager counts a video conference with six participants as one call, not six. If this call lasts 10 minutes, regardless of the number of participating devices, UVC Manager reports the time used as 10 minutes, not 60. UVC Manager produces a Call Detail Record (CDR) for the entire conference instead of adding the CDRs of the constituent legs. In conferences that involve multiple managed devices, the aggregate CDR begins when the first device joins and ends when the last device exits the conference. Generating Reports 1. Click Reports and select the report that you want to generate and export. Click a category, such as Utilization or Call Statistics, to view available reports. 2. Specify a range of dates. 3. Optional: Specify whether to group the output by network, device, or a specific time period. Depending on the report that you want to generate, these options might be unavailable. UVC Manager generates the report. To export the report as a PDF file, click PDF.

32 LifeSize UVC Manager Deployment Guide 32 Exporting Reports 1. Click Reports and select the report that you want to generate and export. Click a category, such as Utilization or Call Statistics, to view available reports. 2. Specify a range of dates. 3. Optional: Specify whether to group the output by network, device, or a specific time period. Depending on the report that you want to generate, these options might be unavailable. UVC Manager generates the report. 4. Click PDF and save the report to the location of your choice. Scheduling Reports 1. Click Reports and select the report that you want to schedule. Click a category, like Utilization or Call Statistics, to view available reports. 2. Specify a range of dates. 3. Optional: Specify whether to group the output by network, device, or a specific time period. Depending on the report that you want to schedule, these options might be unavailable. 4. Click Schedule and choose whether to run the report every day, week, month, or quarter. 5. Select the hour and minute at which you want UVC Manager to run the report. 6. If the report is a weekly report, select the day on which you want UVC Manager to run it. If the report is not a weekly report, proceed to the next step. 7. Specify the addresses of everyone you want to receive a PDF version of the report. 8. Click Save. UVC Manager generates the report as scheduled and sends it as a PDF file to the specified addresses.

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