Installation and Configuration Guide

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Installation and Configuration Guide"

Transcription

1 Installation and Configuration Guide BlackBerry Resource Kit for BlackBerry Enterprise Service 10 Version 10.2

2 Published: SWD

3 Contents Overview: BlackBerry Enterprise Service Overview: The BlackBerry Resource Kit for BlackBerry Enterprise Service Download the BlackBerry Resource Kit for BlackBerry Enterprise Service System requirements...9 Compatibility with other releases...9 System requirements: BlackBerry Enterprise Service 10 User Administration Tool... 9 System requirements: BlackBerry Directory Sync Tool System requirements: BlackBerry IT Policy Import and Export Tool System requirements: BlackBerry Enterprise Service 10 Log Monitoring Tool System requirements: BlackBerry Push Initiator Tool Installing tools from the BlackBerry Resource Kit...19 Install tools from the BlackBerry Resource Kit...19 Files for the BlackBerry Resource Kit tools...20 Support for UTF-8 encoding...20 Configuring command-line tools to use UAC-compliant file paths...21 Postinstallation tasks BlackBerry Enterprise Service 10 User Administration Tool...22 Supported authentication models Verify that the BlackBerry Enterprise Service 10 User Administration Tool was installed correctly BlackBerry Directory Sync Tool Permit SSL authentication with an LDAP directory Configure the BlackBerry Directory Sync Tool to search for directory groups Configure the BlackBerry Directory Sync Tool to search for groups in a BlackBerry Enterprise Service 10 domain...25 Configure provisioning options Configure reporting preferences...26 Change the performance and configuration settings for the BlackBerry Directory Sync Tool Configure the BlackBerry Directory Sync Tool to skip certificate validation BlackBerry Push Initiator Tool Configure the BlackBerry Push Initiator Tool for a BlackBerry Device Service connection Configure the BlackBerry Push Initiator Tool for a BlackBerry MDS Connection Service connection...31

4 Troubleshooting...32 BlackBerry Enterprise Service 10 User Administration Tool...32 Check the status of the BlackBerry Enterprise Service 10 User Administration Tool BlackBerry Directory Sync Tool No Directory groups to display. Please check the configuration...33 No BlackBerry groups to display. Please check the configuration...34 Exception retrieving BlackBerry groups...34 Invalid URI: The hostname could not be parsed...35 Remove the BlackBerry Resource Kit tools...36 Glossary Provide feedback...38 Legal notice...39

5 Overview: BlackBerry Enterprise Service 10 Overview: BlackBerry Enterprise Service 10 1 BlackBerry Enterprise Service 10 is an enterprise solution that allows administrators to manage an organization s mobile devices. Whether employees are using devices that their organization provides, or their own personal devices, BlackBerry Enterprise Service 10 drives business forward by giving users a reliable and secure mobile connection to enterprise resources. BlackBerry Enterprise Service 10 consists of the following products: Product BlackBerry Device Service Universal Device Service BlackBerry Management Studio Description The BlackBerry Enterprise Service 10 component that allows administrators to manage users BlackBerry 10 smartphones and BlackBerry PlayBook tablets. Various server components manage the transfer of data to and from devices. Administrators manage user accounts and devices using a web-based console called the BlackBerry Administration Service. The BlackBerry Enterprise Service 10 component that allows administrators to manage users ios devices and Android devices. Various server components manage the transfer of data to and from devices. Administrators manage user accounts and devices using a web-based console called the Administration Console. A unified management console that connects with the BlackBerry Device Service, Universal Device Service, and supported versions of the BlackBerry Enterprise Server. BlackBerry Management Studio offers administrators a single access point for performing basic administrative tasks for any type of device, for example, creating and managing groups, managing device controls, and activating devices. Administrators can perform more advanced administrative tasks using the BlackBerry Administration Service or the Administration Console. BlackBerry Enterprise Service 10 allows you to perform the following management tasks: Provision and activate devices to synchronize and other enterprise services Create groups to configure and manage multiple user accounts at once Manage multiple devices for each user Assign IT policies to control device permissions and functionality Assign software configurations to install, upgrade, and manage applications Assign profiles to control how devices connect to the organization s network Manage the work data on devices while maintaining the integrity and privacy of personal data 5

6 Overview: BlackBerry Enterprise Service 10 Monitor devices and review device statistics Manage a wide range of device features For more information about BlackBerry Enterprise Service 10, visit to read the product documentation. 6

7 Overview: The BlackBerry Resource Kit for BlackBerry Enterprise Service 10 Overview: The BlackBerry Resource Kit for BlackBerry Enterprise Service 10 2 The BlackBerry Resource Kit is a collection of tools that you can use to manage, monitor, and troubleshoot user accounts and devices that are associated with BlackBerry Enterprise Service 10. You can download the BlackBerry Resource Kit from The BlackBerry Resource Kit for BlackBerry Enterprise Service 10 includes the following tools: Tool Supported by Description BlackBerry Enterprise Service 10 User Administration Tool BlackBerry Directory Sync Tool BlackBerry Device Service only BlackBerry Device Service Universal Device Service A command-line tool that you can use to manage the BlackBerry Device Service, user accounts, and BlackBerry devices. For example, you can add, find, and remove user accounts, or you can configure various settings for devices, including assigning software configurations or IT policies. You can also use the tool to collect information about servers, devices, and users that you can use to monitor your organization's environment and troubleshoot issues. An application that you can use to synchronize the membership of directory groups with groups on a BlackBerry Device Service or Universal Device Service. BlackBerry IT Policy Import and Export Tool BlackBerry Enterprise Service 10 Log Monitoring Tool BlackBerry Device Service only BlackBerry Device Service only A command-line tool that you can use to export IT policy information from a BlackBerry Configuration Database to a backup file. You can use the backup file to import the information to a different BlackBerry Configuration Database so that you can make the IT policies available to a different domain. A command-line tool that you can use to monitor the information that is written to the log files for BlackBerry Device Service components. You can specify actions that you want the tool to perform when it finds specific values, such as events or text strings. For example, you can configure the tool 7

8 Overview: The BlackBerry Resource Kit for BlackBerry Enterprise Service 10 Tool Supported by Description to run a custom batch file when it finds a specific event ID in the BlackBerry Dispatcher log file. BlackBerry Push Initiator Tool BlackBerry Device Service only An application that you can use to push data to apps installed on BlackBerry devices. For example, you can push mapping information about folders in an organization's network that BlackBerry device users can then access using the BlackBerry Work Drives app without the users needing to configure access to the folders. You can customize the data for group members or individuals. You can create a batch file to specify the mapping information used by the BlackBerry Push Initiator Tool. You can use a scheduling tool to run the batch file. This document assumes that you are using the tools in the BlackBerry Resource Kit to manage BlackBerry Enterprise Service 10. If you want to use the tools with previous releases that are supported, visit enterprise-services/ to see the documentation for the appropriate version of the BlackBerry Resource Kit. Download the BlackBerry Resource Kit for BlackBerry Enterprise Service 10 You can download the BlackBerry Resource Kit for BlackBerry Enterprise Service 10 from downloads. Related information System requirements, on page 9 Install tools from the BlackBerry Resource Kit, on page 19 8

9 System requirements System requirements 3 Compatibility with other releases This document assumes that you are using the tools in the BlackBerry Resource Kit to manage BlackBerry Enterprise Service 10 version If you want to use the tools with previous releases that are supported, visit category/enterprise-services/ to see the documentation for the appropriate version of the BlackBerry Resource Kit. Previous versions of the tools have been released for use with the BlackBerry Enterprise Server, BlackBerry Device Service, and Universal Device Service. You cannot use the setup application for the BlackBerry Resource Kit for BlackBerry Enterprise Service 10 version to upgrade previous versions of the tools. Related information System requirements: BlackBerry Enterprise Service 10 User Administration Tool, on page 9 System requirements: BlackBerry Directory Sync Tool, on page 11 System requirements: BlackBerry IT Policy Import and Export Tool, on page 13 System requirements: BlackBerry Enterprise Service 10 Log Monitoring Tool, on page 15 System requirements: BlackBerry Enterprise Service 10 User Administration Tool Item Operating system Supported environments Requirement Any operating system that BlackBerry Enterprise Service 10 supports. Visit help.blackberry.com/en/bes10/10.2/ to see the BlackBerry Enterprise Service 10 Compatibility Matrix. The following environments have been fully tested with and are recommended for use with the tool: BlackBerry Enterprise Service 10 version 10.1 or later (BlackBerry Device Service only) BlackBerry Device Service 6.0 or later BlackBerry Enterprise Server 5.0 SP3 or later for Microsoft Exchange BlackBerry Enterprise Server 5.0 SP3 or later for IBM Domino BlackBerry Enterprise Server 5.0 SP4 or later for Novell GroupWise 9

10 System requirements Item Requirement The following environments have been partially tested and are supported for use with the tool: BlackBerry Enterprise Server Express 5.0 SP3 or later for Microsoft Exchange BlackBerry Enterprise Server Express 5.0 SP3 or later for IBM Domino Unsupported environments The following environments are not supported for use with the tool: Universal Device Service component of BlackBerry Enterprise Service 10 version 10.1 Universal Device Service 6.0 or later BlackBerry Enterprise Server 5.0 SP2 or earlier for Microsoft Exchange BlackBerry Enterprise Server 5.0 SP2 or earlier for IBM Domino BlackBerry Enterprise Server 5.0 SP1 or earlier for Novell GroupWise BlackBerry Enterprise Server Express 5.0 SP2 or earlier for Microsoft Exchange BlackBerry Enterprise Server Express 5.0 SP2 or earlier for IBM Domino BlackBerry Administration Service Memory Browser Running the tool from a remote computer User Account Control restrictions The tool must be able to connect to the BlackBerry Administration Service. At least 2 GB of memory. Windows Internet Explorer 6.0 or later with language preferences configured to display encoded webpages. Running the tool from a remote computer using the UNC path is not supported. If you did not run the setup application for the tool on the computer, the computer might not have the security requirements to run the tool. When using the tool on an operating system that features User Account Control (UAC), such as Windows Server 2008, you might receive an error message when you try to run commands. If you are using the tool on an operating system that uses UAC, run the tool as an administrator (right-click the application on the start menu, or the.exe file, and click Run as administrator). Type cd\ to reset the directory to "C:\", then type cd "<file_path>", where <file_path> is the full path to the.exe file for the tool (for example, Program Files (x86)\research In Motion\BlackBerry Resource Kit for BlackBerry Enterprise Service 10\BlackBerry Enterprise Service 10 User Administration Tool Client). 10

11 System requirements System requirements: BlackBerry Directory Sync Tool Item Operating system User directory Supported environments Requirement Any operating system that BlackBerry Enterprise Service 10 supports. Visit help.blackberry.com/en/bes10/10.2/ to see the BlackBerry Enterprise Service 10 Compatibility Matrix. Any user directory that BlackBerry Enterprise Service 10 supports. The following environments have been fully tested and are recommended for use with the tool: BlackBerry Enterprise Service 10 version 10.1 or later (BlackBerry Device Service and Universal Device Service) BlackBerry Device Service 6.2 Universal Device Service 6.0 or later BlackBerry Enterprise Server 5.0 SP3 MR5 or later for Microsoft Exchange BlackBerry Enterprise Server 5.0 SP3 MR5 or later for IBM Domino BlackBerry Enterprise Server Express 5.0 SP3 MR2 or later for Microsoft Exchange BlackBerry Enterprise Server Express 5.0 SP3 MR2 or later for IBM Domino Unsupported environments The following environments are not supported for use with the tool: BlackBerry Device Service 6.1 and earlier BlackBerry Enterprise Server 5.0 SP3 MR4 or earlier for Microsoft Exchange BlackBerry Enterprise Server 5.0 SP3 MR4 or earlier for IBM Domino BlackBerry Enterprise Server Express 5.0 SP3 MR1 or earlier for Microsoft Exchange BlackBerry Enterprise Server Express 5.0 SP3 MR1 or earlier for IBM Domino Running the tool in a Microsoft Exchange Resource Forest Topology is not supported. Remote computer Install the tool on a computer that does not host an instance of the BlackBerry Device Service or Universal Device Service. 11

12 System requirements Item Microsoft.NET Framework Access to the user directory and server instances Administrator permissions Requirement Microsoft.NET Framework 3.5 (full package) must be installed on the computer that hosts the BlackBerry Directory Sync Tool. The computer that hosts the tool must be able to access the user directory and the computers that host instances of the BlackBerry Device Service and Universal Device Service. The Windows account that you use to run the tool must have read permissions for the directory. The administrator account that you configure the tool to use must exist on every server instance that you want the tool to connect to. For example, if you configure the tool to access a BlackBerry Device Service and a Universal Device Service, the administrator account must exist on both server instances. The administrator account must have one of the following roles, or a role with equivalent permissions: Security Administrator Enterprise Administrator Senior Helpdesk Administrator For more information about administrator roles and permissions, visit help.blackberry.com/en/bes10/10.2/ to see the BlackBerry Enterprise Service 10 documentation. User accounts must exist on the server instance The tool can synchronize groups only if the directory users have matching user accounts on the BlackBerry Device Service or the Universal Device Service. Before you run the tool, verify that the user accounts that you want to synchronize exist in both the directory and on the appropriate server instance. If matching user accounts do not exist on the server, you can add the user accounts manually using the administration console, or you can enable the provisioning feature so that the tool can add user accounts during the synchronization process. For more information about adding user accounts to a server, visit help.blackberry.com/en/bes10/10.2/ to see the BlackBerry Enterprise Service 10 documentation. Group size limit By default, the tool cannot synchronize changes to BlackBerry Enterprise Service 10 groups that have more than 2000 members. There is no size limit for directory groups. If you want to synchronize changes to groups that have more than 2000 members, change the maximum group size limit in the configuration file (DirectorySync.exe.config). 12

13 System requirements Item Requirement For more information about changing the configuration file, see Change the performance and configuration settings for the BlackBerry Directory Synchronization Tool. Multiple instances are not supported Property names Do not install more than one instance of the tool on the same computer. You cannot run multiple instances of the tool at the same time. The tool reads the following property names from the directory: "name" for group names, "mail" for addresses, and "displayname" for display names. If your organization uses different property names, add the property names to the configuration file (DirectorySync.exe.config). For instructions, see Change the performance and configuration settings for the BlackBerry Directory Synchronization Tool. User Account Control restrictions When using the tool on an operating system that features User Account Control (UAC), such as Windows Server 2008, you might receive an error message when you try to run commands. If you are using the tool on an operating system that uses UAC, run the tool as an administrator (right-click the application on the start menu, or the.exe file, and click Run as administrator). Type cd\ to reset the directory to "C:\", then type cd "<file_path>", where <file_path> is the full path to the.exe file for the tool (for example, Program Files (x86)\research In Motion\BlackBerry Resource Kit for BlackBerry Enterprise Service 10\BlackBerry Directory Sync Tool). Related information Change the performance and configuration settings for the BlackBerry Directory Sync Tool, on page 26 System requirements: BlackBerry IT Policy Import and Export Tool Item Operating system Database management system for the BlackBerry Configuration Database Requirement Any operating system that BlackBerry Enterprise Service 10 supports. Visit help.blackberry.com/en/bes10/10.2/ to see the BlackBerry Enterprise Service 10 Compatibility Matrix. Any version of Microsoft SQL Server that BlackBerry Enterprise Service 10 supports. Visit to see the BlackBerry Enterprise Service 10 Compatibility Matrix. 13

14 System requirements Item Supported environments Requirement The following environments have been fully tested and are recommended for use with the tool: BlackBerry Enterprise Service 10 version 10.1 or later (BlackBerry Device Service only) BlackBerry Device Service 6.0 or later The following environments have been partially tested and are supported for use with the tool: BlackBerry Enterprise Server 5.0 SP3 or later for Microsoft Exchange BlackBerry Enterprise Server 5.0 SP3 or later for IBM Domino BlackBerry Enterprise Server 5.0 SP4 or later for Novell GroupWise BlackBerry Enterprise Server Express 5.0 SP3 or later for Microsoft Exchange BlackBerry Enterprise Server Express 5.0 SP3 or later for IBM Domino Unsupported environments The following environments are not supported for use with the tool: Universal Device Service component of BlackBerry Enterprise Service 10 version 10.1 Universal Device Service 6.0 or later BlackBerry Enterprise Server 5.0 SP2 or earlier for Microsoft Exchange BlackBerry Enterprise Server 5.0 SP2 or earlier for IBM Domino BlackBerry Enterprise Server 5.0 SP1 or earlier for Novell GroupWise BlackBerry Enterprise Server Express 5.0 SP2 or earlier for Microsoft Exchange BlackBerry Enterprise Server Express 5.0 SP2 or earlier for IBM Domino Same type of domain Same platform Version compatibility The source and destination BlackBerry Configuration Database must be associated with the same type of product. For example, you cannot export IT policy information from the BlackBerry Configuration Database for the BlackBerry Enterprise Server and import the IT policy information to the BlackBerry Configuration Database for the BlackBerry Device Service. Each product supports a different set of IT policy rules. The tool does not support exporting and importing IT policy information between different platforms of the BlackBerry Enterprise Server. For example, you cannot export IT policy information from the BlackBerry Enterprise Server for Microsoft Exchange and import the IT policy information to the BlackBerry Enterprise Server for IBM Domino. The tool does not support importing IT policy information to a version of a product that is earlier than the version that you exported the IT policy information from. For example, you 14

15 System requirements Item Requirement cannot export IT policy information from BlackBerry Enterprise Service 10 version 10.1 and import the information to BlackBerry Device Service 6.2. Importing custom IT policy rules User Account Control restrictions The BlackBerry IT Policy Import and Export Tool 10.1 and later does not import custom IT policy rules to the destination BlackBerry Configuration Database (this functionality is relevant only to BlackBerry Enterprise Server 5.0 SP4 and earlier). If the destination domain supports custom IT policy rules, and you want to import custom IT policy rules, download and use a version of the tool that matches the version of the destination domain. When using the tool on an operating system that features User Account Control (UAC), such as Windows Server 2008, you might receive an error message when you try to run commands. If you are using the tool on an operating system that uses UAC, run the tool as an administrator (right-click the application on the start menu, or the.exe file, and click Run as administrator). Type cd\ to reset the directory to "C:\", then type cd "<file_path>", where <file_path> is the full path to the.exe file for the tool (for example, Program Files (x86)\research In Motion\BlackBerry Resource Kit for BlackBerry Enterprise Service 10\BlackBerry IT Policy Import and Export Tool). System requirements: BlackBerry Enterprise Service 10 Log Monitoring Tool Item Operating system Supported environments Requirement Any operating system that BlackBerry Enterprise Service 10 supports. Visit help.blackberry.com/en/bes10/10.2/ to see the BlackBerry Enterprise Service 10 Compatibility Matrix. The following environments have been fully tested and are recommended for use with the tool: BlackBerry Enterprise Service 10 version 10.1 or later (BlackBerry Device Service only) BlackBerry Device Service 6.0 or later The following environments have been partially tested and are supported for use with the tool: 15

16 System requirements Item Requirement BlackBerry Enterprise Server 5.0 SP3 or later for Microsoft Exchange BlackBerry Enterprise Server 5.0 SP3 or later for IBM Domino BlackBerry Enterprise Server 5.0 SP4 or later for Novell GroupWise BlackBerry Enterprise Server Express 5.0 SP3 or later for Microsoft Exchange BlackBerry Enterprise Server Express 5.0 SP3 or later for IBM Domino Unsupported environments The following environments are not supported for use with the tool: Universal Device Service component of BlackBerry Enterprise Service 10 version 10.1 Universal Device Service 6.0 or later BlackBerry Enterprise Server 5.0 SP2 or earlier for Microsoft Exchange BlackBerry Enterprise Server 5.0 SP2 or earlier for IBM Domino BlackBerry Enterprise Server 5.0 SP1 or earlier for Novell GroupWise BlackBerry Enterprise Server Express 5.0 SP2 or earlier for Microsoft Exchange BlackBerry Enterprise Server Express 5.0 SP2 or earlier for IBM Domino Computer that hosts the BlackBerry Device Service Log files User Account Control restrictions You must run the BlackBerry Enterprise Service 10 Log Monitoring Tool on the computer that hosts the BlackBerry Device Service. The BlackBerry Enterprise Service 10 Log Monitoring Tool can monitor only one log file at a time. When using the tool on an operating system that features User Account Control (UAC), such as Windows Server 2008, you might receive an error message when you try to run commands. If you are using the tool on an operating system that uses UAC, run the tool as an administrator (right-click the application on the start menu, or the.exe file, and click Run as administrator). Type cd\ to reset the directory to "C:\", then type cd "<file_path>", where <file_path> is the full path to the.exe file for the tool (for example, Program Files (x86)\research In Motion\BlackBerry Resource Kit for BlackBerry Enterprise Service 10\BlackBerry Enterprise Service 10 Log Monitoring Tool). 16

17 System requirements System requirements: BlackBerry Push Initiator Tool Item Operating system Supported environments Requirement Any operating system that BlackBerry Enterprise Service 10 supports. Visit help.blackberry.com/en/bes10/10.2/ to see the BlackBerry Enterprise Service 10 Compatibility Matrix. The following environment has been fully tested and is recommended for use with the tool: BlackBerry Enterprise Service 10 version or later (BlackBerry Device Service only) Unsupported environments The following environments are not supported for use with the tool: BlackBerry Device Service 6.1 and earlier BlackBerry Enterprise Server 5.0 SP3 MR5 or earlier for Microsoft Exchange BlackBerry Enterprise Server 5.0 SP3 MR4 or earlier for IBM Domino BlackBerry Enterprise Server Express 5.0 SP3 MR1 or earlier for Microsoft Exchange BlackBerry Enterprise Server Express 5.0 SP3 MR1 or earlier for IBM Domino Running the tool in a Microsoft Exchange Resource Forest Topology is not supported. Remote computer Microsoft.NET Framework Access to the server instances Administrator permissions Install the tool on a computer that does not host an instance of the BlackBerry Device Service or Universal Device Service. Microsoft.NET Framework 3.5 (full package) must be installed on the computer that hosts the BlackBerry Push Initiator Tool. The computer that hosts the tool must be able to access the computers that host instances of the BlackBerry Device Service. The administrator account that you configure the tool to use must exist on the server instance that you want the tool to connect to. For example, if you configure the tool to access a BlackBerry Device Service, the administrator account must exist on the server instances. The administrator account must have one of the following roles, or a role with equivalent permissions: 17

18 System requirements Item Requirement Security Administrator Enterprise Administrator Senior Helpdesk Administrator Junior Helpdesk Administrator User Only Administrator For more information about administrative roles and permissions, visit help.blackberry.com/en/bes10/10.2/ to see the BlackBerry Enterprise Service 10 documentation. Multiple instances are not supported User Account Control restrictions Do not install more than one instance of the tool on the same computer. You cannot run multiple instances of the tool at the same time. When using the tool on an operating system that features User Account Control (UAC), such as Windows Server 2008, you might receive an error message when you try to run commands. If you are using the tool on an operating system that uses UAC, run the tool as an administrator (right-click the application on the start menu, or the.exe file, and click Run as administrator). Type cd\ to reset the directory to "C:\", then type cd "<file_path>", where <file_path> is the full path to the.exe file for the tool (for example, Program Files (x86)\research In Motion\BlackBerry Resource Kit for BlackBerry Enterprise Service 10\BlackBerry Push Initiator Tool). BlackBerry MDS Connection Service BlackBerry Enterprise Service 10 version 10.2 or later 18

19 Installing tools from the BlackBerry Resource Kit Installing tools from the BlackBerry Resource Kit 4 Install tools from the BlackBerry Resource Kit Before you begin: Check the system requirements for the tools that you want to install. 1. On the computer where you plan to install the tools, create a folder for the installation files. 2. In a browser, visit and navigate to the Downloads area for the BlackBerry Resource Kit for BlackBerry Enterprise Service Download the installation package for the BlackBerry Resource Kit for BlackBerry Enterprise Service Extract the contents of the installation package to the folder that you created. 5. Double-click the brk<version>.msi file. 6. Click Next. 7. In the drop-down list, click your location. Read and accept the end-user license agreement. Click Next. 8. In the drop-down list for each tool, perform one of the following actions: To install the tool, click Will be installed on local hard drive. To prevent the setup application from installing the tool, click Entire feature will be unavailable. 9. Click Next. 10. If you chose to install the BlackBerry Enterprise Service 10 User Administration Tool, you are prompted for the DNS name of the BlackBerry Administration Service. Type the DNS name and port of the BlackBerry Administration Service that you use to manage the BlackBerry Device Service, using the following format: <DNS_name>:<port>. For example, server1.test.company.com: If necessary, click Verify DNS Name. After the DNS name is verified, click Next. 12. Verify the file path where the tools will be installed. If you want to change the file path, click Change and select a new location. 13. Click Next. 14. If you do not want the tools to use UAC-compliant file paths for configuration files, input files, output files, and log files, clear the Use Windows UAC compliant paths check box. 15. Click Next. 19

20 Installing tools from the BlackBerry Resource Kit 16. Click Install. 17. When the installation process completes, click Finish. After you finish: Complete the postinstallation tasks for the tools that you installed. For more information, see Post-installation tasks. If you want to change the information that you specified for the BlackBerry Enterprise Service 10 User Administration Tool, you can edit the BESUserAdminClient.exe.config file located at the file path that you specified in step 12. If your computer's operating system uses UAC and does not permit you to modify the configuration file at this location, open the virtualized copy of the BESUserAdminClient.exe.config file in the application data folder for the current user (for example, <drive>\users\<user_name>\appdata\local\virtualstore\program Files (x86)\research In Motion \BlackBerry Resource Kit for BlackBerry Enterprise Service 10). Related information System requirements, on page 9 Postinstallation tasks, on page 22 Files for the BlackBerry Resource Kit tools The default location of the files for the BlackBerry Resource Kit tools is <drive>:\program Files\Research In Motion\BlackBerry Resource Kit for BlackBerry Enterprise Service 10\. After you install the tools, you can access them from the Start menu. Tool Executable file Configuration file BlackBerry Enterprise Service 10 User Administration Tool BESUserAdminClient.exe BESUserAdminClient.exe.config BlackBerry Directory Sync Tool DirectorySync.exe DirectorySync.exe.config BlackBerry IT Policy Import and Export Tool ITPolicyImportExport.exe BlackBerry Enterprise Service 10 Log Monitoring Tool LogMonitor.exe BlackBerry Push Initiator Tool PushInitiator.exe PushInitiator.exe.config Support for UTF-8 encoding The tools in the BlackBerry Resource Kit support UTF-8 encoding for input files. The command-line tools support UTF-8 encoded characters that you type using keystroke commands or that you copy and paste from the character map. 20

21 Installing tools from the BlackBerry Resource Kit Configuring command-line tools to use UACcompliant file paths If you install any tools that use a command-line interface, when you run the setup application, you specify whether you want the tools to use UAC-compliant file paths for configuration files, input files, output files, and log files. The setup application creates a subfolder for the files in the application data folder for the current user. For example: Configuration files: <drive>:\users\<user_name>\appdata\local\virtualstore\program Files (x86)\research In Motion \BlackBerry Resource Kit for BlackBerry Enterprise Service 10 Log files, reports, input files and output files: <drive>:\users\<user_name>\appdata\roaming\research In Motion \BlackBerry Resource Kit for BlackBerry Enterprise Service 10 or <drive>:\documents and Settings\<user_name> \Application Data\Research In Motion\BlackBerry Resource Kit for BlackBerry Enterprise Service 10 When you use any of the command-line tools, you can use the -uac or -no_uac subparameters to override the setting that you configured when you installed the tool. For example, if you configured the BlackBerry Enterprise Service 10 User Administration Tool to use a UAC-compliant file path, you can use the -no_uac subparameter to write output files and log files to a file path that is relative to the current working directory (for example, <drive>:\program Files\Research In Motion\BlackBerry Resource Kit for BlackBerry Enterprise Service 10\BlackBerry Enterprise Service 10 User Administration Tool). 21

22 Postinstallation tasks Postinstallation tasks 5 BlackBerry Enterprise Service 10 User Administration Tool Supported authentication models The BlackBerry Device Service supports the following authentication models for BlackBerry Administration Service administrator accounts: BlackBerry Administration Service authentication Microsoft Active Directory authentication LDAP authentication Single sign-on authentication (uses Microsoft Active Directory authentication) To use the tool, you must create an administrator account (or use an existing account) that uses any of the authentication types. When you specify commands to run a task, you must use authentication parameters to specify the login information for the administrator account that you want to use to perform the task. By default, if you do not specify login information, the tool tries to log in to the BlackBerry Administration Service using your current Windows authentication credentials. This behavior assumes that you configured the BlackBerry Administration Service for single sign-on authentication. For more information about creating an administrator account or how to configure single sign-on authentication, visit help.blackberry.com/en/bes10/10.2/ to read the BlackBerry Enterprise Service 10 documentation. Certain tasks can be performed only if the administrator account that you specify has a role with the required permissions. For example, the command to add a user account to the BlackBerry Device Service can complete successfully only if the administrator account that you specify has a role with the "Create a user" permission. For more information about the roles that can perform different administrative tasks, visit blackberry-resource-kit-for-bes10/10.2/ to see the "Parameters for the BlackBerry Enterprise Service 10 User Administration Tool" section of the BlackBerry Resource Kit for BlackBerry Enterprise Service 10 Administration Guide. 22

23 Postinstallation tasks Verify that the BlackBerry Enterprise Service 10 User Administration Tool was installed correctly Before you begin: Verify that you have the required permissions to manage users in the BlackBerry Administration Service. 1. On the computer that hosts the BlackBerry Enterprise Service 10 User Administration Tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Enterprise Service 10 User Administration Tool. 2. Using the BlackBerry Enterprise Service 10 User Administration Tool, add a user account to the BlackBerry Device Service. For instructions on how to perform this task, visit to read the BlackBerry Resource Kit for BlackBerry Enterprise Service 10 Administration Guide. 3. In the BlackBerry Administration Service, verify that the user account was added correctly and that you can manage and make changes to the user account, including adding the user account to a group, assigning an IT policy or a software configuration to the user account, and assigning a device to the user account. For instructions on how to perform these tasks, visit to read the BlackBerry Enterprise Service 10 documentation. BlackBerry Directory Sync Tool Permit SSL authentication with an LDAP directory This task is only required if your organization uses an LDAP directory that requires SSL authentication. You must import the SSL certificate of the LDAP server into the Trusted Root Certification Authorities certificate store of the computer that hosts the BlackBerry Directory Sync Tool. This allows the tool to authenticate with the LDAP server when it tries to search for directory groups. Before you begin: Obtain the SSL certificate (.der) for the LDAP server. 1. On the computer that hosts the BlackBerry Directory Sync Tool, open the Microsoft Management Console. If a Windows message appears and requests permission to make changes to the computer, click Yes. 2. Click Console Root. 3. Click File > Add/Remove Snap-in. 4. In the Available snap-ins list, click Certificates. Click Add. 5. In the Certificates snap-in dialog, select the Computer account option. Click Next. 6. In the Select Computer dialog, select the Local computer option. Click Finish. 23

24 Postinstallation tasks 7. Click OK. 8. Expand Certificates (Local Computer) > Trusted Root Certification Authorities. 9. Right-click Certificates. Click All Tasks > Import. 10. In the Certificate Import Wizard, click Next. 11. Click Browse. Navigate to and select the SSL certificate for the LDAP server. Click Open. 12. Click Next. 13. Verify that Place all certificates in the following store is selected. Click Next. 14. Click Finish. Click OK. After you finish: Configure the BlackBerry Directory Sync Tool to search for directory groups. Configure the BlackBerry Directory Sync Tool to search for directory groups You can configure the tool to search for directory groups in Microsoft Active Directory or in a supported LDAP directory. 1. On the computer that hosts the BlackBerry Directory Sync Tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Directory Sync Tool Client. 2. In the Directory Group Search section, click Configure. 3. In the Server Discovery drop-down list, perform one of the following actions: If you want the tool to search for directory groups in the domain that you are currently logged in to, click Automatic. The account that you are currently using must have read permissions for your organization's directory. If you want the tool to search for directory groups in a specific domain or server, click Manual. 4. If necessary, in the Domain or Server field, type the name of the domain or server that hosts the directory. 5. If necessary, in the Port field, type the port number that you want the tool to use to connect to the directory. The default port number is 389 (used if you leave the Port field blank). If your organization uses an LDAP directory that requires SSL authentication, specify the port to use for the SSL connection. The default port for an SSL connection is If you want the tool to limit the search to a specific DN, in the Search Path DN field, type the path of the DN (for example, OU=Groups,DC=sample,DC=net). 7. If you want to search an LDAP directory, select the Provide credentials check box. Specify the username and password of the account that you want to use to authenticate with the LDAP directory. 8. In the Maximum Results field, type the maximum number of directory groups that you want the tool to find and display. 9. In the Group search drop-down list, perform one of the following actions: 24

25 Postinstallation tasks If you want the tool to discover and list the directory groups automatically, click Automatic. If you want to search for directory groups manually using a search field, click Manual. 10. Click Save. Configure the BlackBerry Directory Sync Tool to search for groups in a BlackBerry Enterprise Service 10 domain Create an administrator account (or use an existing account) that you will use to access the BlackBerry Device Service and/or the Universal Device Service. The administrator account must exist in and have the required permissions on every server that you want the tool to connect to. 1. On the computer that hosts the BlackBerry Directory Sync Tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Directory Sync Tool Client. 2. In the BlackBerry Group Search section, click Configure. 3. In the Administrator Credentials section, in the Authentication Type drop-down list, select the authentication type for the administrator account that you want to use. 4. In the Username field, type the user name of the administrator account. 5. In the Password field, type the password of the administrator account. 6. If you selected Microsoft Active Directory authentication, in the Domain field, type the name of the Microsoft Active Directory domain. 7. In the Add BlackBerry Domain section, in the Label field, type a label for a BlackBerry Enterprise Service 10 domain. 8. In the Hostname field, type the FQDN of the BlackBerry Administration Service pool. You can find the BlackBerry Administration Service pool name on the BlackBerry Administration Service Pool tab in the BES10 Configuration Tool. 9. In the Port field, type the port number for the administration console. The default value for the BlackBerry Device Service is The default value for the Universal Device Service is Click Add. 11. Repeat steps 7 to 10 for each server instance that you want the tool to connect to. 12. Click Save. Configure provisioning options The tool can only synchronize groups if the directory users have matching user accounts on the BlackBerry Device Service or Universal Device Service. If matching user accounts do not exist, you can use the appropriate administration console to manually add the user accounts, or you can enable the provisioning feature so that the tool can add user accounts during the synchronization process. 25

26 Postinstallation tasks 1. On the computer that hosts the BlackBerry Directory Sync Tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Directory Sync Tool Client. 2. In the BlackBerry Group Search section, click Configure. 3. In the Provisioning Options section, select Enable user provisioning with virtual provisioning mappings. 4. If you want the tool to manage the removal of user accounts from the BlackBerry Device Service or Universal Device Service, select Enable user de-provisioning when removed from provisioning mappings. In the De-provisioning Warning dialog box, click Yes. In the De-provisioning action drop-down list, perform one of the following actions: If you want the tool to remove user accounts from the server if they do not exist in directory groups that are mapped to virtual provisioning groups, click Delete users. If you want the tool to identify in the report and the log file the user accounts that should be deleted, and you do not want the tool to delete the user accounts, click Log only. Use the information in the report or log file to remove the user accounts using the administration console. 5. Click Save. After you finish: Configure mappings between directory groups and virtual provisioning groups. Configure reporting preferences 1. On the computer that hosts the BlackBerry Directory Sync Tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Directory Sync Tool Client. 2. Click Edit > Preferences. 3. If you want to hide "User not found" warning messages in the report when the tool tries to assign user accounts to BlackBerry Enterprise Service 10 groups, select the Suppress "User not found" warnings when assigning users to groups check box. 4. Click Save. Change the performance and configuration settings for the BlackBerry Directory Sync Tool The tool retrieves information from the directory by reading the following object class names and property names: Object class names Group object class name: group User object class name: user Property names 26

27 Postinstallation tasks Group name: name address: mail Display name: displayname User logon name: samaccountname Domain name: domaindns If your organization's directory uses different object class names or property names, you can edit the configuration file (DirectorySync.exe.config) to specify the names that you want the tool to use. You can also change how the tool completes the synchronization process. It is a best practice to use the default performance settings. Changing the settings might have a performance impact on your organization's BlackBerry Enterprise Service 10 domain. 1. On the computer that hosts the BlackBerry Directory Sync Tool, navigate to <drive>:\program Files\Research In Motion \BlackBerry Resource Kit for BlackBerry Enterprise Service 10\BlackBerry Directory Sync Tool. 2. In a text editor, open the DirectorySync.exe.config file. If your computer's operating system uses UAC and does not permit you to modify the configuration file at this location, open the virtualized copy of the DirectorySync.exe.config file in the application data folder for the current user (for example, <drive>\users\<user_name>\appdata\local\virtualstore\program Files (x86)\research In Motion\BlackBerry Resource Kit for BlackBerry Enterprise Service 10). 3. Perform any of the following actions: Action Change the group object class name Change the user object class name Change the property name for group names Change the property name for addresses Change the property name for user display names Change the property name for user logon names Steps In the <appsettings> section, type <add key="groupobjectclassnameproperty" value="<group_oc_property_name>"/>. In the <appsettings> section, type <add key="userobjectclassnameproperty" value="<user_oc_property_name>"/>. In the <appsettings> section, type <add key="groupnameproperty" value="<group_property_name>"/>. In the <appsettings> section, type <add key=" addressproperty" value="< _property_name>"/>. In the <appsettings> section, type <add key="displaynameproperty" value="<display_property_name>"/>. In the <appsettings> section, type <add key="logonnameproperty" value="<logon_property_name>"/>. 27

28 Postinstallation tasks Action Change the property name for the domain name Specify the maximum number of changes that you want the tool to synchronize to a group Specify the maximum size of a group that the tool can synchronize changes to Steps In the <appsettings> section, type <add key="domainnameproperty" value="<domain_property_name>"/>. In the <appsettings> section, type <add key="maxnumberofchanges" value="<max_changes>"/>, where <max_changes> is a value greater than 0. The default value is 0 (no limit). When you start the synchronization process, the tool counts the number of changes to be made to a group. If the number of changes exceeds the value that you specified, the tool does not make any changes to the group. In the <appsettings> section, change the value of <add key="maxnumberofusersinbasgroup" value="<max_users_group>"/>, where <max_users_group> is the maximum number of user accounts in a group. Specify how long you want the tool to wait before synchronizing each change The default value is The tool does not synchronize changes to groups with more user accounts than the value that you specify. In the <appsettings> section, change the value of <add key="changedelay" value="<change_delay>"/>, where <change_delay> is a value greater than 0, in seconds. The default value is 1 second. Specify the maximum level of nested groups that the tool can synchronize In the <appsettings> section, type <add key="maxnestinglevel" value="<max_nesting_level>"/>, where <max_nesting_level> is a value of 0 or greater. The default value is -1 (no limit). Specify the maximum number of errors that can occur before the tool stops performing actions In the <appsettings> section, type <add key="maxnumberoferrors" value="<max_errors>"/>, where <max_errors> is a value of 0 (no limit) or greater. The default value is 5. Specify the minimum number of assignments before the tool caches all of the users on a server instead of searching for the users individually Change the level of logging information written to the console In the <appsettings> section, type <add key="bbusercachethreshold" value="<threshold>"/>, where <threshold> is a value of 0 (no cache) or greater. The default value is 100. If you want the tool to perform a large number of synchronization tasks, caching might improve the tool's performance. In the <appsettings> section, type <add key="consoleloglevel" value="<log_level>"/>, where <log_level> is a value between 0 (no logging) and 5 (trace log level). 28

29 Postinstallation tasks Action Change the level of logging information written to the log files Steps In the <appsettings> section, type <add key="fileloglevel" value="<log_level>"/>, where <log_level> is a value between 0 (no logging) and 5 (trace log level). 4. Save and close the DirectorySync.exe.config file. Example appsettings section <appsettings> <add key="groupobjectclassnameproperty" value="groupocexample"/> <add key="userobjectclassnameproperty" value="userocexample"/> <add key="groupnameproperty" value="groupexample"/> <add key=" addressproperty" value=" example"/> <add key="displaynameproperty" value="displaynameexample"/> <add key="logonnameproperty" value="logonexample"/> <add key="domainnameproperty" value="domainexample"/> <add key="maxnumberofchanges" value="1000"/> <add key="maxnumberofusersinbasgroup" value="1000"/> <add key="changedelay" value="2"/> <add key="maxnestinglevel" value="5"/> <add key="maxnumberoferrors" value="10"/> <add key="bbusercachethreshold" value="150"/> <add key="consoleloglevel" value="5"/> <add key="fileloglevel" value="5"/> </appsettings> Configure the BlackBerry Directory Sync Tool to skip certificate validation When the BlackBerry Directory Sync Tool connects to the administration console, it verifies that the FQDN that you configured the tool to use matches the SSL certificate of the administration console. You can configure the tool to skip this verification process for specific servers. 1. On the computer that hosts the BlackBerry Directory Sync Tool, navigate to <drive>:\program Files\Research In Motion \BlackBerry Resource Kit for BlackBerry Enterprise Service 10\BlackBerry Directory Sync Tool. 2. In a text editor, open the DirectorySync.exe.config file. If your computer's operating system uses UAC and does not permit you to modify the configuration file at this location, open the virtualized copy of the DirectorySync.exe.config file in the application data folder for the current user (for example, <drive>\users\<user_name>\appdata\local\virtualstore\program Files (x86)\research In Motion\BlackBerry Resource Kit for BlackBerry Enterprise Service 10). 3. In the <appsettings> section, type the following: <add key="certvalidationexcludedhosts" value="<server>"/>, where <server> is the FQDN or IP address of the computer that hosts the administration console. If you want to specify multiple computers, separate each FQDN or IP address using a comma (, ) or semi-colon ( ; ). 29

Configuration Guide. Installation and. BlackBerry Enterprise Server Resource Kit. Version: 5.0 Service Pack: 4

Configuration Guide. Installation and. BlackBerry Enterprise Server Resource Kit. Version: 5.0 Service Pack: 4 BlackBerry Enterprise Server Resource Kit Version: 5.0 Service Pack: 4 Installation and Configuration Guide Published: 2012-10-15 SWD-20121015115608883 Contents 1 Overview... 5 BlackBerry Enterprise Server

More information

BlackBerry Enterprise Server Resource Kit

BlackBerry Enterprise Server Resource Kit BlackBerry Enterprise Server Resource Kit Version: 5.0 Service Pack: 3 Installation Guide Published: 2011-06-20 SWD-1701641-0620052345-001 Contents 1 Overview... 3 Options for downloading the BlackBerry

More information

Administration Guide. BlackBerry Resource Kit for BlackBerry Enterprise Service 10. Version 10.2

Administration Guide. BlackBerry Resource Kit for BlackBerry Enterprise Service 10. Version 10.2 Administration Guide BlackBerry Resource Kit for BlackBerry Enterprise Service 10 Version 10.2 Published: 2015-11-12 SWD-20151112124107981 Contents Overview: BlackBerry Enterprise Service 10... 8 Overview:

More information

Installation and Administration Guide

Installation and Administration Guide Installation and Administration Guide BlackBerry Enterprise Transporter for BlackBerry Enterprise Service 12 Version 12.0 Published: 2014-11-06 SWD-20141106165936643 Contents What is BES12?... 6 Key features

More information

BlackBerry Enterprise Server Resource Kit

BlackBerry Enterprise Server Resource Kit BlackBerry Enterprise Server Resource Kit BlackBerry Analysis, Monitoring, and Troubleshooting Tools Version: 5.0 Service Pack: 3 Administration Guide Published: 2011-06-20 SWD-1701690-0620052958-001 Contents

More information

Getting Started Guide

Getting Started Guide BlackBerry Web Services For Microsoft.NET developers Version: 10.2 Getting Started Guide Published: 2013-12-02 SWD-20131202165812789 Contents 1 Overview: BlackBerry Enterprise Service 10... 5 2 Overview:

More information

BlackBerry Enterprise Service 10. Version: 10.2. Configuration Guide

BlackBerry Enterprise Service 10. Version: 10.2. Configuration Guide BlackBerry Enterprise Service 10 Version: 10.2 Configuration Guide Published: 2015-02-27 SWD-20150227164548686 Contents 1 Introduction...7 About this guide...8 What is BlackBerry Enterprise Service 10?...9

More information

Administration Guide. BlackBerry Enterprise Server Resource Kit

Administration Guide. BlackBerry Enterprise Server Resource Kit BlackBerry Enterprise Server Resource Kit BlackBerry Analysis, Monitoring, and Troubleshooting Tools Version: 5.0 Service Pack: 4 Administration Guide Published: 2012-10-15 SWD-20121015113655545 Contents

More information

Advanced Administration

Advanced Administration BlackBerry Enterprise Service 10 BlackBerry Device Service Version: 10.2 Advanced Administration Guide Published: 2014-09-10 SWD-20140909133530796 Contents 1 Introduction...11 About this guide...12 What

More information

BlackBerry Enterprise Server. BlackBerry Device Software Version: 5.0 Service Pack: 4. Update Guide

BlackBerry Enterprise Server. BlackBerry Device Software Version: 5.0 Service Pack: 4. Update Guide BlackBerry Enterprise Server BlackBerry Device Software Version: 5.0 Service Pack: 4 Update Guide Published: 2014-01-16 SWD-20140116161513673 Contents 1 Updating the BlackBerry Device Software... 6 2 Permitting

More information

Configuration Guide BES12. Version 12.3

Configuration Guide BES12. Version 12.3 Configuration Guide BES12 Version 12.3 Published: 2016-01-19 SWD-20160119132230232 Contents About this guide... 7 Getting started... 8 Configuring BES12 for the first time...8 Configuration tasks for managing

More information

Configuration Guide. BES12 Cloud

Configuration Guide. BES12 Cloud Configuration Guide BES12 Cloud Published: 2016-04-08 SWD-20160408113328879 Contents About this guide... 6 Getting started... 7 Configuring BES12 for the first time...7 Administrator permissions you need

More information

Upgrade Guide BES12. Version 12.1

Upgrade Guide BES12. Version 12.1 Upgrade Guide BES12 Version 12.1 Published: 2015-02-25 SWD-20150413111718083 Contents Supported upgrade environments...4 Upgrading from BES12 version 12.0 to BES12 version 12.1...5 Preupgrade tasks...5

More information

Configuration Guide BES12. Version 12.2

Configuration Guide BES12. Version 12.2 Configuration Guide BES12 Version 12.2 Published: 2015-07-07 SWD-20150630131852557 Contents About this guide... 8 Getting started... 9 Administrator permissions you need to configure BES12... 9 Obtaining

More information

Administration Guide. BlackBerry Enterprise Service 12. Version 12.0

Administration Guide. BlackBerry Enterprise Service 12. Version 12.0 Administration Guide BlackBerry Enterprise Service 12 Version 12.0 Published: 2015-01-16 SWD-20150116150104141 Contents Introduction... 9 About this guide...10 What is BES12?...11 Key features of BES12...

More information

Configuration Guide BES12. Version 12.1

Configuration Guide BES12. Version 12.1 Configuration Guide BES12 Version 12.1 Published: 2015-04-22 SWD-20150422113638568 Contents Introduction... 7 About this guide...7 What is BES12?...7 Key features of BES12... 8 Product documentation...

More information

Administration Guide. BlackBerry Resource Kit for BES12. Version 12.1

Administration Guide. BlackBerry Resource Kit for BES12. Version 12.1 Administration Guide BlackBerry Resource Kit for BES12 Version 12.1 Published: 2015-03-26 SWD-20150326090858999 Contents Introduction... 4 What is BES12?...4 Key features of BES12... 4 What is the BlackBerry

More information

Architecture and Data Flow Overview. BlackBerry Enterprise Service 10 721-08877-123 Version: 10.2. Quick Reference

Architecture and Data Flow Overview. BlackBerry Enterprise Service 10 721-08877-123 Version: 10.2. Quick Reference Architecture and Data Flow Overview BlackBerry Enterprise Service 10 721-08877-123 Version: Quick Reference Published: 2013-11-28 SWD-20131128130321045 Contents Key components of BlackBerry Enterprise

More information

BlackBerry Enterprise Server for Microsoft Exchange Version: 4.1 Service Pack: 7. Upgrade Guide

BlackBerry Enterprise Server for Microsoft Exchange Version: 4.1 Service Pack: 7. Upgrade Guide BlackBerry Enterprise Server for Microsoft Exchange Version: 4.1 Service Pack: 7 Upgrade Guide Published: 2009-10-18 SWD-905156-1018090704-001 Contents 1 Choosing a BlackBerry Enterprise Server upgrade

More information

Configuration Guide. BlackBerry Enterprise Service 12. Version 12.0

Configuration Guide. BlackBerry Enterprise Service 12. Version 12.0 Configuration Guide BlackBerry Enterprise Service 12 Version 12.0 Published: 2014-12-19 SWD-20141219132902639 Contents Introduction... 7 About this guide...7 What is BES12?...7 Key features of BES12...

More information

BlackBerry Enterprise Service 10. Version: 10.2. Installation Guide

BlackBerry Enterprise Service 10. Version: 10.2. Installation Guide BlackBerry Enterprise Service 10 Version: 10.2 Installation Guide Published: 2015-08-17 SWD-20150817115607897 Contents 1 About this guide...5 2 What is BlackBerry Enterprise Service 10?... 6 Key features

More information

BlackBerry Enterprise Server for IBM Lotus Domino Version: 4.1 Service Pack: 7. Installation Guide

BlackBerry Enterprise Server for IBM Lotus Domino Version: 4.1 Service Pack: 7. Installation Guide BlackBerry Enterprise Server for IBM Lotus Domino Version: 4.1 Service Pack: 7 Installation Guide SWD-906306-1018091231-001 Contents 1 Planning a BlackBerry Enterprise Server installation... 4 Installing

More information

BlackBerry Enterprise Service 10. Universal Device Service Version: 10.2. Administration Guide

BlackBerry Enterprise Service 10. Universal Device Service Version: 10.2. Administration Guide BlackBerry Enterprise Service 10 Universal Service Version: 10.2 Administration Guide Published: 2015-02-24 SWD-20150223125016631 Contents 1 Introduction...9 About this guide...10 What is BlackBerry

More information

DESLock+ Basic Setup Guide Version 1.20, rev: June 9th 2014

DESLock+ Basic Setup Guide Version 1.20, rev: June 9th 2014 DESLock+ Basic Setup Guide Version 1.20, rev: June 9th 2014 Contents Overview... 2 System requirements:... 2 Before installing... 3 Download and installation... 3 Configure DESLock+ Enterprise Server...

More information

BlackBerry Enterprise Server for Microsoft Exchange Version: 4.1 Service Pack: 7. Installation Guide

BlackBerry Enterprise Server for Microsoft Exchange Version: 4.1 Service Pack: 7. Installation Guide BlackBerry Enterprise Server for Microsoft Exchange Version: 4.1 Service Pack: 7 Installation Guide Published: 2009-10-18 SWD-906136-1018091037-001 Contents 1 Planning a BlackBerry Enterprise Server installation...

More information

Tenrox. Single Sign-On (SSO) Setup Guide. January, 2012. 2012 Tenrox. All rights reserved.

Tenrox. Single Sign-On (SSO) Setup Guide. January, 2012. 2012 Tenrox. All rights reserved. Tenrox Single Sign-On (SSO) Setup Guide January, 2012 2012 Tenrox. All rights reserved. About this Guide This guide provides a high-level technical overview of the Tenrox Single Sign-On (SSO) architecture,

More information

NSi Mobile Installation Guide. Version 6.2

NSi Mobile Installation Guide. Version 6.2 NSi Mobile Installation Guide Version 6.2 Revision History Version Date 1.0 October 2, 2012 2.0 September 18, 2013 2 CONTENTS TABLE OF CONTENTS PREFACE... 5 Purpose of this Document... 5 Version Compatibility...

More information

To install Multifront you need to have familiarity with Internet Information Services (IIS), Microsoft.NET Framework and SQL Server 2008.

To install Multifront you need to have familiarity with Internet Information Services (IIS), Microsoft.NET Framework and SQL Server 2008. Znode Multifront - Installation Guide Version 6.2 1 System Requirements To install Multifront you need to have familiarity with Internet Information Services (IIS), Microsoft.NET Framework and SQL Server

More information

BlackBerry Enterprise Server Version: 5.0. Monitoring Guide

BlackBerry Enterprise Server Version: 5.0. Monitoring Guide BlackBerry Enterprise Server Version: 5.0 Monitoring Guide SWD-567890-0331093029-001 Contents 1 BlackBerry Enterprise Server monitoring solution... 5 BlackBerry Monitoring Service... 5 Web address and

More information

4cast Client Specification and Installation

4cast Client Specification and Installation 4cast Client Specification and Installation Version 2015.00 10 November 2014 Innovative Solutions for Education Management www.drakelane.co.uk System requirements The client requires Administrative rights

More information

http://docs.trendmicro.com

http://docs.trendmicro.com Trend Micro Incorporated reserves the right to make changes to this document and to the products described herein without notice. Before installing and using the product, please review the readme files,

More information

BlackBerry Enterprise Server

BlackBerry Enterprise Server BlackBerry Enterprise Server Version: 5.0 Service Pack: 3 Monitoring Guide Published: 2011-03-07 SWD-1398426-0307061008-001 Contents 1 BlackBerry Enterprise Server monitoring solution... 5 BlackBerry Monitoring

More information

0651 Installing PointCentral 8.0 For the First Time

0651 Installing PointCentral 8.0 For the First Time Prerequisites Microsoft Windows Server 2003 or Windows Server 2008 Microsoft.NET Framework 4 Microsoft SQL Server 2005 or SQL Server 2008 IIS **For Windows Server 2003. You must manually configure IIS6

More information

TIGERPAW EXCHANGE INTEGRATOR SETUP GUIDE V3.6.0 August 26, 2015

TIGERPAW EXCHANGE INTEGRATOR SETUP GUIDE V3.6.0 August 26, 2015 TIGERPAW EXCHANGE INTEGRATOR SETUP GUIDE V3.6.0 August 26, 2015 2201 Thurston Circle Bellevue, NE 68005 www.tigerpawsoftware.com Contents Tigerpaw Exchange Integrator Setup Guide v3.6.0... 1 Contents...

More information

Installation and Administration Guide

Installation and Administration Guide Installation and Administration Guide BlackBerry Collaboration Service Version 12.1 Published: 2015-02-25 SWD-20150225135812271 Contents About this guide... 5 Planning a BlackBerry Collaboration Service

More information

BlackBerry Enterprise Server Express for Microsoft Exchange Version: 5.0 Service Pack: 1. Installation and Configuration Guide

BlackBerry Enterprise Server Express for Microsoft Exchange Version: 5.0 Service Pack: 1. Installation and Configuration Guide BlackBerry Enterprise Server Express for Microsoft Exchange Version: 5.0 Service Pack: 1 Installation and Configuration Guide Published: 2010-03-17 SWD-984521-0317024918-001 Contents 1 Overview: BlackBerry

More information

Installation and Administration Guide. BlackBerry Web Desktop Manager for Microsoft Exchange. Version: 1.0 Service Pack: 1

Installation and Administration Guide. BlackBerry Web Desktop Manager for Microsoft Exchange. Version: 1.0 Service Pack: 1 BlackBerry Web Desktop Manager for Microsoft Exchange Version: 1.0 Service Pack: 1 SWDT373622-373622-0409013354-001 Contents 1 Architecture: BlackBerry Web Desktop Manager and BlackBerry Administration

More information

Only LDAP-synchronized users can access SAML SSO-enabled web applications. Local end users and applications users cannot access them.

Only LDAP-synchronized users can access SAML SSO-enabled web applications. Local end users and applications users cannot access them. This chapter provides information about the Security Assertion Markup Language (SAML) Single Sign-On feature, which allows administrative users to access certain Cisco Unified Communications Manager and

More information

Tharo Systems, Inc. 2866 Nationwide Parkway P.O. Box 798 Brunswick, OH 44212 USA Tel: 330.273.4408 Fax: 330.225.0099

Tharo Systems, Inc. 2866 Nationwide Parkway P.O. Box 798 Brunswick, OH 44212 USA Tel: 330.273.4408 Fax: 330.225.0099 Introduction EASYLABEL 6 has several new features for saving the history of label formats. This history can include information about when label formats were edited and printed. In order to save this history,

More information

Installation Guide for Pulse on Windows Server 2008R2

Installation Guide for Pulse on Windows Server 2008R2 MadCap Software Installation Guide for Pulse on Windows Server 2008R2 Pulse Copyright 2014 MadCap Software. All rights reserved. Information in this document is subject to change without notice. The software

More information

Sophos Mobile Control Installation guide

Sophos Mobile Control Installation guide Sophos Mobile Control Installation guide Product version: 2.5 Document date: July 2012 Contents 1 Introduction... 3 2 The Sophos Mobile Control server... 4 3 Set up Sophos Mobile Control... 13 4 Running

More information

Metalogix SharePoint Backup. Advanced Installation Guide. Publication Date: August 24, 2015

Metalogix SharePoint Backup. Advanced Installation Guide. Publication Date: August 24, 2015 Metalogix SharePoint Backup Publication Date: August 24, 2015 All Rights Reserved. This software is protected by copyright law and international treaties. Unauthorized reproduction or distribution of this

More information

Licensing Guide BES12. Version 12.1

Licensing Guide BES12. Version 12.1 Licensing Guide BES12 Version 12.1 Published: 2015-04-02 SWD-20150402115554403 Contents Introduction... 5 About this guide...5 What is BES12?...5 Key features of BES12... 5 About licensing...7 Steps to

More information

WhatsUp Gold v16.1 Installation and Configuration Guide

WhatsUp Gold v16.1 Installation and Configuration Guide WhatsUp Gold v16.1 Installation and Configuration Guide Contents Installing and Configuring Ipswitch WhatsUp Gold v16.1 using WhatsUp Setup Installing WhatsUp Gold using WhatsUp Setup... 1 Security guidelines

More information

http://docs.trendmicro.com/en-us/smb/hosted-email-security.aspx

http://docs.trendmicro.com/en-us/smb/hosted-email-security.aspx Trend Micro Incorporated reserves the right to make changes to this document and to the product described herein without notice. Before installing and using the product, review the readme files, release

More information

Sophos Mobile Control Startup guide. Product version: 3.5

Sophos Mobile Control Startup guide. Product version: 3.5 Sophos Mobile Control Startup guide Product version: 3.5 Document date: July 2013 Contents 1 About this guide...3 2 What are the key steps?...5 3 Log in as a super administrator...6 4 Activate Sophos Mobile

More information

NovaBACKUP xsp Version 15.0 Upgrade Guide

NovaBACKUP xsp Version 15.0 Upgrade Guide NovaBACKUP xsp Version 15.0 Upgrade Guide NovaStor / November 2013 2013 NovaStor, all rights reserved. All trademarks are the property of their respective owners. Features and specifications are subject

More information

GFI MailArchiver for Exchange 4. Manual. By GFI Software

GFI MailArchiver for Exchange 4. Manual. By GFI Software GFI MailArchiver for Exchange 4 Manual By GFI Software http://www.gfi.com Email: info@gfi.com Information in this document is subject to change without notice. Companies, names, and data used in examples

More information

Sophos Mobile Control Super administrator guide. Product version: 3

Sophos Mobile Control Super administrator guide. Product version: 3 Sophos Mobile Control Super administrator guide Product version: 3 Document date: January 2013 Contents 1 About Sophos Mobile Control...3 2 Super administrator accounts...4 3 The super administrator customer...5

More information

IIS, FTP Server and Windows

IIS, FTP Server and Windows IIS, FTP Server and Windows The Objective: To setup, configure and test FTP server. Requirement: Any version of the Windows 2000 Server. FTP Windows s component. Internet Information Services, IIS. Steps:

More information

BlackBerry Enterprise Server Express for Microsoft Exchange. Version: 5.0 Service Pack: 4. Upgrade Guide

BlackBerry Enterprise Server Express for Microsoft Exchange. Version: 5.0 Service Pack: 4. Upgrade Guide BlackBerry Enterprise Server Express for Microsoft Exchange Version: 5.0 Service Pack: 4 Upgrade Guide Published: 2013-02-21 SWD-20130221113643226 Contents 1 Overview: BlackBerry Enterprise Server Express...

More information

Desktop Surveillance Help

Desktop Surveillance Help Desktop Surveillance Help Table of Contents About... 9 What s New... 10 System Requirements... 11 Updating from Desktop Surveillance 2.6 to Desktop Surveillance 3.2... 13 Program Structure... 14 Getting

More information

Sage 200 Web Time & Expenses Guide

Sage 200 Web Time & Expenses Guide Sage 200 Web Time & Expenses Guide Sage (UK) Limited Copyright Statement Sage (UK) Limited, 2006. All rights reserved If this documentation includes advice or information relating to any matter other than

More information

BlackBerry Enterprise Service 10 version 10.2 preinstallation and preupgrade checklist

BlackBerry Enterprise Service 10 version 10.2 preinstallation and preupgrade checklist BlackBerry Enterprise Service version.2 preinstallation and preupgrade checklist Verify that the following requirements are met before you install or upgrade to BlackBerry Enterprise Service version.2.

More information

Setting Up Resources in VMware Identity Manager

Setting Up Resources in VMware Identity Manager Setting Up Resources in VMware Identity Manager VMware Identity Manager 2.4 This document supports the version of each product listed and supports all subsequent versions until the document is replaced

More information

Secret Server Installation Windows 8 / 8.1 and Windows Server 2012 / R2

Secret Server Installation Windows 8 / 8.1 and Windows Server 2012 / R2 Secret Server Installation Windows 8 / 8.1 and Windows Server 2012 / R2 Table of Contents Table of Contents... 1 I. Introduction... 3 A. ASP.NET Website... 3 B. SQL Server Database... 3 C. Administrative

More information

Password Reset Server Installation Guide Windows 8 / 8.1 Windows Server 2012 / R2

Password Reset Server Installation Guide Windows 8 / 8.1 Windows Server 2012 / R2 Password Reset Server Installation Guide Windows 8 / 8.1 Windows Server 2012 / R2 Last revised: November 12, 2014 Table of Contents Table of Contents... 2 I. Introduction... 4 A. ASP.NET Website... 4 B.

More information

What's New in BlackBerry Enterprise Server 5.0 SP4 for Novell GroupWise

What's New in BlackBerry Enterprise Server 5.0 SP4 for Novell GroupWise What's New in BlackBerry Enterprise Server 5.0 SP4 for Novell GroupWise Upgrade paths Enhancements to the setup application Administrators can upgrade to BlackBerry Enterprise Server 5.0 SP4 for Novell

More information

Avaya one X Portal 1.1.3 Lightweight Directory Access Protocol (LDAP) over Secure Socket Layer (SSL) Configuration

Avaya one X Portal 1.1.3 Lightweight Directory Access Protocol (LDAP) over Secure Socket Layer (SSL) Configuration Avaya one X Portal 1.1.3 Lightweight Directory Access Protocol (LDAP) over Secure Socket Layer (SSL) Configuration This document provides configuration steps for Avaya one X Portal s 1.1.3 communication

More information

Sophos Enterprise Console server to server migration guide. Product version: 5.1 Document date: June 2012

Sophos Enterprise Console server to server migration guide. Product version: 5.1 Document date: June 2012 Sophos Enterprise Console server to server migration guide Product : 5.1 Document date: June 2012 Contents 1 About this guide...3 2 Terminology...4 3 Assumptions...5 4 Prerequisite...6 5 What are the key

More information

1. Set Daylight Savings Time... 3. 2. Create Migrator Account... 3. 3. Assign Migrator Account to Administrator group... 4

1. Set Daylight Savings Time... 3. 2. Create Migrator Account... 3. 3. Assign Migrator Account to Administrator group... 4 1. Set Daylight Savings Time... 3 a. Have client log into Novell/Local Machine with Administrator Account...3 b. Access Adjust Date/Time...3 c. Make sure the time zone is set to Central Time...3 2. Create

More information

Installation and Configuration Guide

Installation and Configuration Guide www.novell.com/documentation Installation and Configuration Guide GroupWise Coexistence Solution for Exchange November 2015 Legal Notices Novell, Inc., makes no representations or warranties with respect

More information

Live Maps. for System Center Operations Manager 2007 R2 v6.2.1. Installation Guide

Live Maps. for System Center Operations Manager 2007 R2 v6.2.1. Installation Guide Live Maps for System Center Operations Manager 2007 R2 v6.2.1 Installation Guide CONTENTS Contents... 2 Introduction... 4 About This Guide... 4 Supported Products... 4 Understanding Live Maps... 4 Live

More information

MIGRATING TO AVALANCHE 5.0 WITH MS SQL SERVER

MIGRATING TO AVALANCHE 5.0 WITH MS SQL SERVER MIGRATING TO AVALANCHE 5.0 WITH MS SQL SERVER This document provides instructions for migrating to Avalanche 5.0 from an installation of Avalanche MC 4.6 or newer using MS SQL Server 2005. You can continue

More information

Polycom CMA System Upgrade Guide

Polycom CMA System Upgrade Guide Polycom CMA System Upgrade Guide 5.0 May 2010 3725-77606-001C Trademark Information Polycom, the Polycom Triangles logo, and the names and marks associated with Polycom s products are trademarks and/or

More information

Sophos for Microsoft SharePoint startup guide

Sophos for Microsoft SharePoint startup guide Sophos for Microsoft SharePoint startup guide Product version: 2.0 Document date: March 2011 Contents 1 About this guide...3 2 About Sophos for Microsoft SharePoint...3 3 System requirements...3 4 Planning

More information

RoomWizard Synchronization Software Manual Installation Instructions

RoomWizard Synchronization Software Manual Installation Instructions 2 RoomWizard Synchronization Software Manual Installation Instructions Table of Contents Exchange Server Configuration... 4 RoomWizard Synchronization Software Installation and Configuration... 5 System

More information

Migrating MSDE to Microsoft SQL 2008 R2 Express

Migrating MSDE to Microsoft SQL 2008 R2 Express How To Updated: 11/11/2011 2011 Shelby Systems, Inc. All Rights Reserved Other brand and product names are trademarks or registered trademarks of the respective holders. If you are still on MSDE 2000,

More information

Telelogic DASHBOARD Installation Guide Release 3.6

Telelogic DASHBOARD Installation Guide Release 3.6 Telelogic DASHBOARD Installation Guide Release 3.6 1 This edition applies to 3.6.0, Telelogic Dashboard and to all subsequent releases and modifications until otherwise indicated in new editions. Copyright

More information

BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0 Service Pack: 2. Feature and Technical Overview

BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0 Service Pack: 2. Feature and Technical Overview BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0 Service Pack: 2 Feature and Technical Overview Published: 2010-06-16 SWDT305802-1108946-0615123042-001 Contents 1 Overview: BlackBerry Enterprise

More information

BlackBerry Mobile Voice System. Version: 5.3. Administration Guide

BlackBerry Mobile Voice System. Version: 5.3. Administration Guide BlackBerry Mobile Voice System Version: 5.3 Administration Guide Published: 2013-06-27 SWD-20130627112233808 Contents 1 Overview...7 2 Preparing to manage BlackBerry MVS user accounts... 8 3 Managing user

More information

NeuralStar Installation Guide

NeuralStar Installation Guide NeuralStar Installation Guide Version 9.8 Release 2 October 2011 1st Edition Preface Software License Agreement Software is defined as the Kratos Technology & Training Solutions, Inc. computer programs

More information

XenDesktop Implementation Guide

XenDesktop Implementation Guide Consulting Solutions WHITE PAPER Citrix XenDesktop XenDesktop Implementation Guide Pooled Desktops (Local and Remote) www.citrix.com Contents Contents... 2 Overview... 4 Initial Architecture... 5 Installation

More information

Feature and Technical

Feature and Technical BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0 Service Pack: 4 Feature and Technical Overview Published: 2013-11-07 SWD-20131107160132924 Contents 1 Document revision history...6 2 What's

More information

Wavecrest Certificate

Wavecrest Certificate Wavecrest InstallationGuide Wavecrest Certificate www.wavecrest.net Copyright Copyright 1996-2015, Wavecrest Computing, Inc. All rights reserved. Use of this product and this manual is subject to license.

More information

Sophos Mobile Control Startup guide. Product version: 3

Sophos Mobile Control Startup guide. Product version: 3 Sophos Mobile Control Startup guide Product version: 3 Document date: January 2013 Contents 1 About this guide...3 2 What are the key steps?...5 3 Log in as a super administrator...6 4 Activate Sophos

More information

F-Secure Messaging Security Gateway. Deployment Guide

F-Secure Messaging Security Gateway. Deployment Guide F-Secure Messaging Security Gateway Deployment Guide TOC F-Secure Messaging Security Gateway Contents Chapter 1: Deploying F-Secure Messaging Security Gateway...3 1.1 The typical product deployment model...4

More information

Entrust Managed Services PKI. Configuring secure LDAP with Domain Controller digital certificates

Entrust Managed Services PKI. Configuring secure LDAP with Domain Controller digital certificates Entrust Managed Services Entrust Managed Services PKI Configuring secure LDAP with Domain Controller digital certificates Document issue: 1.0 Date of issue: October 2009 Copyright 2009 Entrust. All rights

More information

User Manual. Onsight Management Suite Version 5.1. Another Innovation by Librestream

User Manual. Onsight Management Suite Version 5.1. Another Innovation by Librestream User Manual Onsight Management Suite Version 5.1 Another Innovation by Librestream Doc #: 400075-06 May 2012 Information in this document is subject to change without notice. Reproduction in any manner

More information

Dell SupportAssist Version 2.0 for Dell OpenManage Essentials Quick Start Guide

Dell SupportAssist Version 2.0 for Dell OpenManage Essentials Quick Start Guide Dell SupportAssist Version 2.0 for Dell OpenManage Essentials Quick Start Guide Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer.

More information

Moving the TRITON Reporting Databases

Moving the TRITON Reporting Databases Moving the TRITON Reporting Databases Topic 50530 Web, Data, and Email Security Versions 7.7.x, 7.8.x Updated 06-Nov-2013 If you need to move your Microsoft SQL Server database to a new location (directory,

More information

Sophos Enterprise Console server to server migration guide. Product version: 5.2

Sophos Enterprise Console server to server migration guide. Product version: 5.2 Sophos Enterprise Console server to server migration guide Product : 5.2 Document date: December 2014 Contents 1 About this guide...3 2 Terminology...4 3 Assumptions...5 4 Prerequisite...6 5 What are the

More information

User Guide. Time Warner Cable Business Class Cloud Solutions Control Panel. Hosted Microsoft Exchange 2007 Hosted Microsoft SharePoint 2007

User Guide. Time Warner Cable Business Class Cloud Solutions Control Panel. Hosted Microsoft Exchange 2007 Hosted Microsoft SharePoint 2007 Chapter Title Time Warner Cable Business Class Cloud Solutions Control Panel User Guide Hosted Microsoft Exchange 2007 Hosted Microsoft SharePoint 2007 Version 1.1 Table of Contents Table of Contents...

More information

BlackBerry Enterprise Service 10. Secure Work Space for ios and Android Version: 10.1.1. Security Note

BlackBerry Enterprise Service 10. Secure Work Space for ios and Android Version: 10.1.1. Security Note BlackBerry Enterprise Service 10 Secure Work Space for ios and Android Version: 10.1.1 Security Note Published: 2013-06-21 SWD-20130621110651069 Contents 1 About this guide...4 2 What is BlackBerry Enterprise

More information

WhatsUp Gold v16.2 Installation and Configuration Guide

WhatsUp Gold v16.2 Installation and Configuration Guide WhatsUp Gold v16.2 Installation and Configuration Guide Contents Installing and Configuring Ipswitch WhatsUp Gold v16.2 using WhatsUp Setup Installing WhatsUp Gold using WhatsUp Setup... 1 Security guidelines

More information

AvePoint Meetings 3.2.2 for SharePoint On-Premises. Installation and Configuration Guide

AvePoint Meetings 3.2.2 for SharePoint On-Premises. Installation and Configuration Guide AvePoint Meetings 3.2.2 for SharePoint On-Premises Installation and Configuration Guide Issued August 2015 Table of Contents About AvePoint Meetings for SharePoint... 4 System Requirements... 5 2 System

More information

TANDBERG MANAGEMENT SUITE 10.0

TANDBERG MANAGEMENT SUITE 10.0 TANDBERG MANAGEMENT SUITE 10.0 Installation Manual Getting Started D12786 Rev.16 This document is not to be reproduced in whole or in part without permission in writing from: Contents INTRODUCTION 3 REQUIREMENTS

More information

http://docs.trendmicro.com

http://docs.trendmicro.com Trend Micro Incorporated reserves the right to make changes to this document and to the products described herein without notice. Before installing and using the product, please review the readme files,

More information

Team Foundation Server 2013 Installation Guide

Team Foundation Server 2013 Installation Guide Team Foundation Server 2013 Installation Guide Page 1 of 164 Team Foundation Server 2013 Installation Guide Benjamin Day benday@benday.com v1.1.0 May 28, 2014 Team Foundation Server 2013 Installation Guide

More information

LifeSize Control Installation Guide

LifeSize Control Installation Guide LifeSize Control Installation Guide April 2005 Part Number 132-00001-001, Version 1.0 Copyright Notice Copyright 2005 LifeSize Communications. All rights reserved. LifeSize Communications has made every

More information

ACTIVE DIRECTORY DEPLOYMENT

ACTIVE DIRECTORY DEPLOYMENT ACTIVE DIRECTORY DEPLOYMENT CASAS Technical Support 800.255.1036 2009 Comprehensive Adult Student Assessment Systems. All rights reserved. Version 031809 CONTENTS 1. INTRODUCTION... 1 1.1 LAN PREREQUISITES...

More information

Installation Instruction STATISTICA Enterprise Server

Installation Instruction STATISTICA Enterprise Server Installation Instruction STATISTICA Enterprise Server Notes: ❶ The installation of STATISTICA Enterprise Server entails two parts: a) a server installation, and b) workstation installations on each of

More information

Aventail Connect Client with Smart Tunneling

Aventail Connect Client with Smart Tunneling Aventail Connect Client with Smart Tunneling User s Guide Windows v8.7.0 1996-2006 Aventail Corporation. All rights reserved. Aventail, Aventail Cache Control, Aventail Connect, Aventail Connect Mobile,

More information

c360 Portal Installation Guide

c360 Portal Installation Guide c360 Portal Installation Guide Microsoft Dynamics CRM 2011 compatible c360 Solutions, Inc. www.c360.com Products@c360.com Table of Contents c360 Portal Installation Guide... 1 Table of Contents... 2 Overview

More information

Administration Guide. . All right reserved. For more information about Specops Deploy and other Specops products, visit www.specopssoft.

Administration Guide. . All right reserved. For more information about Specops Deploy and other Specops products, visit www.specopssoft. . All right reserved. For more information about Specops Deploy and other Specops products, visit www.specopssoft.com Copyright and Trademarks Specops Deploy is a trademark owned by Specops Software. All

More information

Team Foundation Server 2012 Installation Guide

Team Foundation Server 2012 Installation Guide Team Foundation Server 2012 Installation Guide Page 1 of 143 Team Foundation Server 2012 Installation Guide Benjamin Day benday@benday.com v1.0.0 November 15, 2012 Team Foundation Server 2012 Installation

More information

Ekran System Help File

Ekran System Help File Ekran System Help File Table of Contents About... 9 What s New... 10 System Requirements... 11 Updating Ekran to version 4.1... 13 Program Structure... 14 Getting Started... 15 Deployment Process... 15

More information

Protected Trust Directory Sync Guide

Protected Trust Directory Sync Guide Protected Trust Directory Sync Guide Protected Trust Directory Sync Guide 2 Overview Protected Trust Directory Sync enables your organization to synchronize the users and distribution lists in Active Directory

More information

Entrust Managed Services PKI

Entrust Managed Services PKI Entrust Managed Services PKI Entrust Managed Services PKI Windows Smart Card Logon Configuration Guide Using Web-based applications Document issue: 1.0 Date of Issue: June 2009 Copyright 2009 Entrust.

More information

Specops Command. Installation Guide

Specops Command. Installation Guide Specops Software. All right reserved. For more information about Specops Command and other Specops products, visit www.specopssoft.com Copyright and Trademarks Specops Command is a trademark owned by Specops

More information