BlackBerry Enterprise Server

Size: px
Start display at page:

Download "BlackBerry Enterprise Server"

Transcription

1 BlackBerry Enterprise Server Version: 5.0 Service Pack: 3 Monitoring Guide

2 Published: SWD

3 Contents 1 BlackBerry Enterprise Server monitoring solution... 5 BlackBerry Monitoring Service... 5 Web address and user roles for the BlackBerry Monitoring Service console... 7 Web address for the BlackBerry Monitoring Service console... 7 Roles and permissions for the BlackBerry Monitoring Service console... 7 Best practice: Creating administrator accounts that can access the BlackBerry Monitoring Service console... 8 Overview of the BlackBerry Monitoring Service console... 9 BlackBerry device dashboard Turn on monitoring for a BlackBerry Enterprise Server Turn on monitoring for a non-snmp server Monitoring BlackBerry Enterprise Server components Viewing configuration settings and activity levels of data attributes of BlackBerry Enterprise Server components View configuration settings and activity levels of data attributes of BlackBerry Enterprise Server components Generate a graph that shows data for a BlackBerry Enterprise Server component Data attributes of the BlackBerry Configuration Database Monitor the BlackBerry Configuration Database Data attributes of the BlackBerry Configuration Database connections Monitor connections to the BlackBerry Configuration Database Monitoring BlackBerry Enterprise Server components that you configured for high availability Status of BlackBerry Enterprise Server components in the BlackBerry Monitoring Service console after a failover occurs Monitoring hung threads for the BlackBerry Messaging Agent Monitor hung threads for the BlackBerry Messaging Agent BlackBerry Enterprise Server components that the BlackBerry Monitoring Service cannot monitor Monitoring BlackBerry devices and user activity Search for a user account Viewing configuration settings and activity levels of data attributes of BlackBerry device users View configuration settings and activity levels of data attributes of BlackBerry device users Monitor user accounts that are not initialized BlackBerry device diagnostic test Run a diagnostic test for a BlackBerry device from the BlackBerry Monitoring Service console Run a diagnostic test for a BlackBerry device from the BlackBerry device... 20

4 Ping a BlackBerry device Using thresholds to monitor BlackBerry Enterprise Server components and BlackBerry device users Creating thresholds, rules, and alarms Rule types Create a threshold that you can use to monitor a BlackBerry Enterprise Server component Create a threshold that you can use to monitor a data attribute of a BlackBerry device user Changing and deleting rules Changing the order that rules appear in the BlackBerry Monitoring Service console Specify a threshold maintenance window Alarms Identifying alarms Color, state, and severity of alarm icons Identifying alarms and alarm severity in the alarm panel Check for alarms for a BlackBerry Enterprise Server component or BlackBerry device user Managing alarms in the alarm panel Sort thresholds in the alarm panel Suspend and resume alarms Delete alarms Configuring notification messages Configuring how the BlackBerry Monitoring Service sends notification messages Configure the BlackBerry Monitoring Service to send notification messages to addresses through a messaging server in your organization's environment Configure the BlackBerry Monitoring Service to send SMS text messages Changing the address that the BlackBerry Monitoring Service uses to send PIN messages Creating contacts Adding addresses to the BlackBerry Monitoring Service console so that you can create contacts Create contacts Change contact information Delete contacts Receiving SNMP trap messages Receive SNMP trap messages from BlackBerry Enterprise Server instances Messages in the messages area of the BlackBerry Monitoring Service console Viewing messages View messages Delete messages... 36

5 8 Reports Generating reports about BlackBerry device users and BlackBerry Enterprise Server components Generate and view a default report about BlackBerry device users Generate a custom report about BlackBerry device users or a BlackBerry Enterprise Server component Generate a custom report using report settings that you saved View generated reports Delete generated reports Managing servers Managing server maintenance windows Specify maintenance windows Clear maintenance windows Configuring SNMP server monitoring Test configuration settings for servers that the BlackBerry Monitoring Service uses SNMP to monitor.. 41 Change SNMP port numbers and community names Configuring non-snmp server monitoring Change how often the BlackBerry Monitoring Service collects data from a server that it does not use SNMP to monitor Change the key store password for the certificate that the BlackBerry Monitoring Service console uses Import a new SSL certificate for the BlackBerry Monitoring Service BlackBerry Monitoring Service log files Changing how BlackBerry Monitoring Service components create log files Change the maximum size of the log file for a BlackBerry Monitoring Service component Change the logging level for a BlackBerry Monitoring Service component Create a new log file for a BlackBerry Monitoring Service component when the current log file reaches the maximum size Change the identifier for the log file of a BlackBerry Monitoring Service component Prevent a BlackBerry Monitoring Service component from creating a daily log file Change when a BlackBerry Monitoring Service component deletes log files Change the character encoding of the log file for a BlackBerry Monitoring Service component BlackBerry Threshold Analysis Tool Creating thresholds using the BlackBerry Threshold Analysis Tool Data attributes that the BlackBerry Threshold Analysis Tool creates thresholds for Configuring the BlackBerry Threshold Analysis Tool Sample: BlackBerry Threshold Analysis Tool configuration file Running the BlackBerry Threshold Analysis Tool... 54

6 Run the BlackBerry Threshold Analysis Tool Parameters for running the BlackBerry Threshold Analysis Tool Best practice: Preventing the BlackBerry Threshold Analysis Tool from overwriting rules that you customized Using SNMP to monitor BlackBerry Enterprise Server components and BlackBerry device users SNMP components that you can use to monitor BlackBerry Enterprise Server components and BlackBerry device users SNMP operations that the BlackBerry Enterprise Server supports MIBs for the BlackBerry Enterprise Server Configuring SNMP monitoring System requirements: SNMP monitoring software and settings for the SNMP service Verifying the SNMP agent settings in the Registry Editor Compile the MIB for a BlackBerry Enterprise Server and configure the SNMP management tool to receive SNMP data Configuring SNMP traps Configure the SNMP trap service Error binding to Trap Port (162), it may already be in use Troubleshooting Troubleshooting: BlackBerry Monitoring Service connections A user cannot log in to the BlackBerry Monitoring Service Glossary Provide feedback Legal notice... 65

7 BlackBerry Enterprise Server monitoring solution BlackBerry Enterprise Server monitoring solution BlackBerry Monitoring Service You can use the BlackBerry Monitoring Service to monitor and troubleshoot issues with a BlackBerry Enterprise Server in your organization's environment and to monitor the activity of the BlackBerry device users that are associated with a BlackBerry Enterprise Server. The BlackBerry Monitoring Service monitors the BlackBerry Enterprise Server components. It polls each component and retrieves SNMP data that it stores in a database and displays in the BlackBerry Monitoring Service console. 1 Feature web-based administration console BlackBerry device dashboard monitoring of BlackBerry Enterprise Server components Description You can use the BlackBerry Monitoring Service console to monitor a BlackBerry Enterprise Server in your organization's environment by creating thresholds that monitor the activity of BlackBerry Enterprise Server components. You can configure the BlackBerry Monitoring Service to send notification messages to contacts when a component's activity exceeds levels that you specify as acceptable. The BlackBerry Monitoring Service console provides configuration settings and statistics that you can use to review BlackBerry Enterprise Server activity. You can use the BlackBerry device dashboard to access the BlackBerry Monitoring Service from BlackBerry devices. You can view alarms, messages, and the monitoring status of BlackBerry Enterprise Server instances and BlackBerry Enterprise Server components. The BlackBerry device dashboard is available for BlackBerry devices that are running BlackBerry Device Software version 4.5 or later. The BlackBerry Monitoring Service can provide the following types of data: configuration settings, such as the component name, component version, and computer name statistics such as CPU usage, memory usage, number of requests to process, and number of processing threads BlackBerry Client Access License information, such as the number of used and available licenses high availability information, such as the status of components that are configured for high availability policy information, such as the service books and IT policies that the BlackBerry Enterprise Server sends to BlackBerry devices 5

8 BlackBerry Monitoring Service Feature user monitoring and diagnostic tests for BlackBerry devices thresholds notification messages reports graphs integration with a network management framework Description messaging statistics, such as the number of messages that BlackBerry devices send and receive messaging server information, such as the hung thread count connection information for the BlackBerry Configuration Database, BlackBerry Controller, and SRP connections You can use the BlackBerry Monitoring Service console to run diagnostic tests for BlackBerry devices and to identify any issues with BlackBerry devices. The BlackBerry device diagnostic tool is available for BlackBerry devices that are running BlackBerry Device Software version 5.0 or later. The BlackBerry Monitoring Service can monitor the following types of data: configuration information for BlackBerry devices, such as the PIN, network type, and phone number message statistics, such as pending and expired messages and messages that BlackBerry devices send and receive BlackBerry device statistics, such as the battery level and wireless coverage You can define thresholds that you can use to monitor components and BlackBerry device users. When the activity of a component or BlackBerry device user that the BlackBerry Monitoring Service monitors reaches a threshold, the BlackBerry Monitoring Service displays an alarm in the BlackBerry Monitoring Service console and sends notification messages to specific contacts. You can configure the BlackBerry Monitoring Service to send notification messages to one or more recipients by creating a contact. A contact can include one or more addresses, PINs, IP addresses, or phone numbers that support SMS text messages. If a component goes into an alarm state, the BlackBerry Monitoring Service sends a notification message to all of the recipients in the contact. You can run default reports or create custom reports to return data about the BlackBerry Enterprise Server instances in your organization's environment. You can export reports to a.csv file, a.pdf file, or an.html file. You can use the information that you collect from the reports to analyze historical data. You can use the BlackBerry Monitoring Service console to generate a graph that shows the historical activity of a component. The BlackBerry Monitoring Service can send notifications as SNMP trap messages. This permits you to integrate the BlackBerry Monitoring Service with a network management tool that can receive SNMP trap messages. 6

9 Web address and user roles for the BlackBerry Monitoring Service console Feature Description The BlackBerry Monitoring Service sends an SNMP trap message when the activity of a component or BlackBerry device user that the BlackBerry Monitoring Service monitors reaches a threshold. Web address and user roles for the BlackBerry Monitoring Service console Web address for the BlackBerry Monitoring Service console When you install the BlackBerry Monitoring Service, the installation wizard provides you with the web address for the BlackBerry Monitoring Service console. The format of the web address is https://<host>:8443/webconsole/app, where <host> is the FQDN of the computer that hosts the BlackBerry Monitoring Service. The installation process for the BlackBerry Monitoring Service adds an Internet shortcut file that is named AccessBMSConsole to the computer that hosts the BlackBerry Monitoring Service. You can use the AccessBMSConsole Internet shortcut file to open the BlackBerry Monitoring Service console in a browser. The default location of the Internet shortcut file is <drive>:\program Files\Research In Motion\BlackBerry Enterprise Server. Open the BlackBerry Monitoring Service console on the computer that hosts the BlackBerry Monitoring Service On the computer that hosts the BlackBerry Monitoring Service, on the taskbar, click Start > All Programs > BlackBerry Enterprise Sever > BlackBerry Monitoring Service. Roles and permissions for the BlackBerry Monitoring Service console To access the BlackBerry Monitoring Service console, you can use a valid Microsoft Active Directory account, a valid Novell GroupWise messaging server account, the administrator account that you created when you installed the BlackBerry Enterprise Server, or a BlackBerry Administration Service account that can access the BlackBerry Monitoring Service console. You can use the BlackBerry Administration Service to create an administrator account and assign the account to one or more administrator roles. The roles control the actions that an administrator can perform in the BlackBerry Administration Service console and BlackBerry Monitoring Service console. If you want the administrator account to perform specific actions in the BlackBerry Administration Service console and BlackBerry Monitoring Service console, you can assign applicable permissions to the administrator account. The BlackBerry Administration Service includes four default roles that permit administrators who use the administrator account to access the BlackBerry Monitoring Service console and perform specific actions. For more information, see the BlackBerry Enterprise Server Administration Guide. 7

10 Web address and user roles for the BlackBerry Monitoring Service console Role Security Administrator Enterprise Administrator Monitoring System Administrator Monitoring View Administrator Permission performs all actions in the BlackBerry Administration Service console and BlackBerry Monitoring Service console views but cannot change BlackBerry device user accounts and performs all other actions in the BlackBerry Administration Service console and BlackBerry Monitoring Service console performs all actions in the BlackBerry Monitoring Service console performs the following actions: views the BlackBerry solution topology, including servers and BlackBerry Enterprise Server components views configuration settings views thresholds searches for BlackBerry device user accounts views statistics for BlackBerry device user accounts generates reports creates charts views alarms in the alarm panel views messages in the messages area cannot perform the following actions: start or stop monitoring a server create or change thresholds save or delete reports clear, suspend, or resume alarms delete messages from the messages area create or change maintenance windows create or change contacts configure notifications for SNMP trap messages Best practice: Creating administrator accounts that can access the BlackBerry Monitoring Service console Best practice Create a group so that you can assign access to the BlackBerry Monitoring Service console to administrator accounts. Description Consider the following guidelines: 8

11 Overview of the BlackBerry Monitoring Service console Best practice If you create an administrator account by assigning permissions, assign specific permissions to the administrator account so that the administrator can search for BlackBerry device user accounts in the BlackBerry Monitoring Service console. Description In the BlackBerry Administration Service, create a group and assign the Monitoring System Administrator or Monitoring View Administrator role to the group. Add administrator accounts to the group. Consider the following guidelines : In the BlackBerry Administration Service, create an administrator account by assigning permissions to the administrator account. Assign the View a user permission and select the All groups option. Assign the View a device permission and select the All groups option. For more information, see the BlackBerry Enterprise Server Administration Guide. If you do not assign the View a user and View a device permissions, when you search the BlackBerry Monitoring Service console for BlackBerry device user accounts, the search does not return any results. Overview of the BlackBerry Monitoring Service console The BlackBerry Monitoring Service console is a web-based administration tool that you can use to monitor BlackBerry Enterprise Server components and BlackBerry device users. The BlackBerry Enterprise Server installation process provides you with the web address that you can use to access the BlackBerry Monitoring Service console. For more information about the installation process, see the BlackBerry Enterprise Server Installation Guide. The BlackBerry Monitoring Service console is divided into two panes. Pane tree view view Description The tree view pane displays the monitoring and configuration menus which you can use to locate the BlackBerry Enterprise Server, component, or BlackBerry device that you want to monitor or the notification message that you want to configure. In a BlackBerry Enterprise Server environment that is configured for high availability, the monitoring menu in the tree view pane displays standby components in italic. The view pane displays configuration settings and statistics for components and BlackBerry device users. 9

12 Overview of the BlackBerry Monitoring Service console Pane Description You can use the view pane to perform the following actions: turn on the BlackBerry Monitoring Service for a BlackBerry Enterprise Server define thresholds that you can use to monitor the following components: the BlackBerry Attachment Service, BlackBerry Collaboration Service, BlackBerry Configuration Database, BlackBerry Controller, BlackBerry Dispatcher, BlackBerry MDS Connection Service, BlackBerry Messaging Agent, BlackBerry Policy Service, BlackBerry Router, and BlackBerry Synchronization Service define thresholds that you can use to monitor a BlackBerry device user generate reports and graphs that show component activity manage server maintenance windows and thresholds create and manage contacts so that they can receive notification messages about alarms BlackBerry device dashboard You can use the BlackBerry device dashboard to access the BlackBerry Monitoring Service on BlackBerry devices using the BlackBerry Browser. You can use the BlackBerry device dashboard to view alarms, messages, and the status of BlackBerry Enterprise Server instances and BlackBerry Enterprise Server components. The BlackBerry device dashboard is available for BlackBerry devices that are running BlackBerry Device Software version 4.5 or later. To access the BlackBerry device dashboard, you must configure your BlackBerry device to use a direct TLS connection. In the BlackBerry device options, on the Security Options menu, on the TLS screen, you must configure the TLS Default setting to Handheld. After you configure the TLS Default setting, you can type the web address for the BlackBerry Monitoring Service console into the BlackBerry Browser. The format of the web address is https://<host>:8443/webconsole/app, where <host> is the FQDN of the computer that hosts the BlackBerry Monitoring Service. For BlackBerry devices that are running BlackBerry Device Software version 4.7 or later, on the BlackBerry Browser menu, you must select the Page View option so that you can view the pages of the BlackBerry device dashboard in the correct format. You cannot view information about component connections such as the connections from the BlackBerry Messaging Agent to the BlackBerry Configuration Database on the BlackBerry device dashboard. You also cannot view index entries and transactions for the BlackBerry Configuration Database. 10

13 Turn on monitoring for a BlackBerry Enterprise Server Turn on monitoring for a BlackBerry Enterprise Server If you turn on monitoring for a BlackBerry Enterprise Server, the BlackBerry Monitoring Service polls each BlackBerry Enterprise Server component and retrieves SNMP data from the components. The BlackBerry Monitoring Service stores the SNMP data in a database and displays it in the BlackBerry Monitoring Service console. Before you begin: To monitor a BlackBerry Enterprise Server in your organization's environment, make sure that you have the SNMP port number and community name of the computer that hosts the BlackBerry Enterprise Server. 1. In the BlackBerry Monitoring Service console, on the Configuration menu, expand Servers. 2. Click Manage servers. 3. In the list of SNMP servers, click the wrench icon beside the BlackBerry Enterprise Server that you want to monitor. 4. In the SNMP configuration section, in the appropriate fields, type the SNMP port number and community name for the computer that hosts the BlackBerry Enterprise Server. The community name is case sensitive. 5. Select the Turn on monitoring check box. 6. Click Save. Turn on monitoring for a non-snmp server If you turn on monitoring for a non-snmp server, the BlackBerry Monitoring Service retrieves data about the BlackBerry Configuration Database from the BlackBerry Administration Service using the existing connection between the BlackBerry Monitoring Service and BlackBerry Administration Service. The BlackBerry Monitoring Service stores the data in a database and displays it in the BlackBerry Monitoring Service console. 1. In the BlackBerry Monitoring Service console, on the Configuration menu, expand Servers. 2. Click Manage servers. 3. Click the wrench icon beside the non-snmp server that you want to monitor. 4. In the Configuration section, confirm that the Turn on monitoring check box is selected. 5. Click Save. 11

14 Monitoring BlackBerry Enterprise Server components Monitoring BlackBerry Enterprise Server components 2 Viewing configuration settings and activity levels of data attributes of BlackBerry Enterprise Server components The BlackBerry Monitoring Service console shows configuration settings and activity levels of data attributes of BlackBerry Enterprise Server components. For example, you can view a component's configuration settings to identify which BlackBerry Enterprise Server instance hosts the component. You can view values of data attributes of a component to identify the current activity level or status of the data attributes, and you can create thresholds that you can use to monitor changes in the activity level of the data attributes. You cannot create thresholds to monitor configuration settings. View configuration settings and activity levels of data attributes of BlackBerry Enterprise Server components 1. In the BlackBerry Monitoring Service console, on the Monitoring menu, expand BlackBerry solution topology > BlackBerry domain > Components. 2. Expand a BlackBerry Enterprise Server component. 3. Click an instance of the component. 4. On the appropriate tab, locate the configuration settings or data attributes that you want to view. Related topics Create a threshold that you can use to monitor a BlackBerry Enterprise Server component, 23 Generate a graph that shows data for a BlackBerry Enterprise Server component Graphs display data for a BlackBerry Enterprise Server component from the previous 57 weeks. Graphs display daily averages of the value of a data attribute of a component. You can use the historical data in a graph to identify trends for a component's activity. You cannot create custom graphs. 1. In the BlackBerry Monitoring Service console, on the Monitoring menu, expand BlackBerry solution topology > BlackBerry domain > Components. 2. Expand a component. 3. Click an instance of a component. 4. Click a tab to view the data attribute that you want to graph. 5. Click the pie chart icon beside the data attribute that you want to graph. 12

15 Data attributes of the BlackBerry Configuration Database Data attributes of the BlackBerry Configuration Database You can use the BlackBerry Monitoring Service to monitor the data attributes of the BlackBerry Configuration Database. The following table shows the data attributes that you can monitor and configure thresholds for. Data attribute Data attribute group Description Data file size Configuration size, in KB, of the data file for the BlackBerry Configuration Database Fragmentation Index percentage of fragmentation for an index Log file size Transaction Log size, in KB, of the transaction log files for the BlackBerry Configuration Database Monitor the BlackBerry Configuration Database You can use the BlackBerry Monitoring Service to monitor data attributes of the BlackBerry Configuration Database. Before you begin: Turn on monitoring for a non-snmp server. A non-snmp server is a server that the BlackBerry Monitoring Service does not use SNMP to monitor. If you do not turn on monitoring, you cannot view the data attributes of the BlackBerry Configuration Database in the BlackBerry Monitoring Service console. 1. In the BlackBerry Monitoring Service console, on the Monitoring menu, expand BlackBerry solution topology > BlackBerry domain > Components > Database. 2. Click an instance of the BlackBerry Configuration Database. 3. Perform one of the following actions to locate the data attribute that you want to monitor: On the Configuration tab view the data file size attribute. On the Index tab view the fragmentation attribute. On the Transaction Log tab view the log file size attribute. Data attributes of the BlackBerry Configuration Database connections You can monitor data attributes of the connection between the BlackBerry Configuration Database and the other BlackBerry Enterprise Server components. The following table shows the data attributes that you can monitor and configure thresholds for. Data attribute Connection Status Last connected time Description specifies whether the component is connected to the BlackBerry Configuration Database the last time the component connected to the BlackBerry Configuration Database 13

16 Monitor connections to the BlackBerry Configuration Database Data attribute Last error time Transactions Average response time Errors Description the last time the connection closed unexpectedly the number of transactions the component transmitted to the BlackBerry Configuration Database the average time, in milliseconds, it takes for the BlackBerry Configuration Database to respond to calls from a component the number of errors that the component received from the BlackBerry Configuration Database Monitor connections to the BlackBerry Configuration Database You can use the BlackBerry Monitoring Service to monitor the status and health of connections between the BlackBerry Configuration Database and other BlackBerry Enterprise Server components. Before you begin: Turn on monitoring for a non-snmp server. A non-snmp server is a server that the BlackBerry Monitoring Service does not use SNMP to monitor. If you do not turn on monitoring, you cannot view the data attributes of the BlackBerry Configuration Database in the BlackBerry Monitoring Service console. 1. In the BlackBerry Monitoring Service console, on the Monitoring menu, expand BlackBerry solution topology > BlackBerry domain > Components. 2. Expand a component. 3. Click an instance of the component. 4. On the Database connection tab view the connection data attributes. Monitoring BlackBerry Enterprise Server components that you configured for high availability If you create thresholds to monitor data attributes of BlackBerry Enterprise Server components that you configured for high availability, you can specify whether a threshold continues to monitor a data attribute after the primary BlackBerry Enterprise Server fails over to the standby BlackBerry Enterprise Server, or whether it monitors the data attribute of a component of the primary BlackBerry Enterprise Server or standby BlackBerry Enterprise Server. To distinguish the components of the primary BlackBerry Enterprise Server from the components of the standby BlackBerry Enterprise Server, in the BlackBerry Monitoring Service console, in the BlackBerry solution topology, components of the primary BlackBerry Enterprise Server are displayed in plain text and components of the standby BlackBerry Enterprise Server are displayed in italic. 14

17 Monitoring hung threads for the BlackBerry Messaging Agent Status of BlackBerry Enterprise Server components in the BlackBerry Monitoring Service console after a failover occurs If a BlackBerry Enterprise Server component fails over to a standby BlackBerry Enterprise Server component, the BlackBerry Monitoring Service changes the status of the standby component to primary in the BlackBerry Monitoring Service console. The BlackBerry Monitoring Service does not change the status of load-balanced components in the BlackBerry Monitoring Service console. The status of load-balanced components in the BlackBerry Monitoring Service console is always primary. A failover stops the operation of specific components. The BlackBerry Monitoring Service console does not display components that the failover process stops. Standby BlackBerry Enterprise Server component High availability type Status of standby component in the BlackBerry Monitoring Service console BlackBerry Attachment Service load-balanced pool primary, no change BlackBerry Messaging Agent failover standby BlackBerry Controller failover standby BlackBerry Dispatcher failover standby BlackBerry Collaboration Service failover standby BlackBerry MDS Connection Service failover standby BlackBerry Policy Service failover not displayed BlackBerry Router load-balanced pool primary, no change BlackBerry Synchronization Service failover not displayed Monitoring hung threads for the BlackBerry Messaging Agent You can create a threshold for the BlackBerry Messaging Agent to detect hung threads. A hung thread might prevent BlackBerry device users in your organization's BlackBerry Domain from sending or receiving messages. If you configure the BlackBerry Monitoring Service to receive SNMP trap messages from the BlackBerry Enterprise Server instances, the BlackBerry Monitoring Service console displays the messages about hung threads for the BlackBerry Messaging Agent in the messages area. 15

18 Monitoring hung threads for the BlackBerry Messaging Agent Monitor hung threads for the BlackBerry Messaging Agent If the BlackBerry Messaging Agent experiences a hung thread, the BlackBerry Messaging Agent sends an SNMP trap message to the BlackBerry Monitoring Service within 50 minutes of experiencing the hung thread. If you create a threshold to monitor hung threads for the BlackBerry Messaging Agent, the threshold goes into an alarm state when the BlackBerry Monitoring Service receives the SNMP trap message from the BlackBerry Messaging Agent. 1. In the BlackBerry Monitoring Service console, on the Monitoring menu, expand BlackBerry solution topology > BlackBerry domain > Components > Messaging Agent. 2. Click an instance. 3. On the Statistics tab, click Hung threads. 4. In the Rule section, click Add rule. 5. In the Rule section, select the Active check box. 6. Perform one of the following tasks: Task Create a rule using appropriate conditions for the default behavior of the BlackBerry Messaging Agent. If you changed the registry settings for the number of times that the BlackBerry Messaging Agent sends SNMP trap messages when the BlackBerry Messaging Agent experiences a hung thread, create a rule using conditions that are appropriate for the changes that you made to the registry settings. Steps a. In the If VALUE is drop-down list, click If change in VALUE is. b. In the less than drop-down list, click greater than. c. In the first field from the left, type 0. d. In the second field from the left, type 10. e. In the minute drop-down list, click minute. f. In the warning drop-down list, click the alarm severity for the rule. Use the drop-down lists to specify the conditions of the rule. 7. If you configured BlackBerry Messaging Agent high availability, in the Scope section, in the High Availability Scope drop-down list, click one of the following options: To continue monitoring a BlackBerry Enterprise Server component after a failover occurs, click Both Primary/Active and Standby. To monitor a component of the primary BlackBerry Enterprise Server instance, click Primary/Active Only. To monitor a component of the standby BlackBerry Enterprise Server instance, click Standby only. 8. Click Save. 9. Click Save. 16

19 BlackBerry Enterprise Server components that the BlackBerry Monitoring Service cannot monitor BlackBerry Enterprise Server components that the BlackBerry Monitoring Service cannot monitor BlackBerry Enterprise Server components send SNMP data to the BlackBerry Monitoring Service. The BlackBerry Monitoring Service uses the SNMP data to monitor the components in the BlackBerry Monitoring Service console. A BlackBerry Router or BlackBerry Controller that is located on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server does not send SNMP data to the BlackBerry Monitoring Service. 17

20 Monitoring BlackBerry devices and user activity Monitoring BlackBerry devices and user activity 3 Search for a user account Before you begin: Turn on monitoring for the BlackBerry Enterprise Server. If you do not turn on monitoring, you cannot click user accounts in the search results. 1. In the BlackBerry Monitoring Service console, on the Monitoring menu, expand Users. 2. Click Monitor Users. 3. Perform one of the following actions: To search for all user accounts, click Search. To search for specific user accounts, specify the search criteria. Click Search. 4. Click the display name for the user account. Viewing configuration settings and activity levels of data attributes of BlackBerry device users The BlackBerry Monitoring Service console shows configuration settings and activity levels of data attributes of a BlackBerry device user. You can view the configuration settings to identify information such as the BlackBerry device PIN or the IT policies that you applied to the BlackBerry device user. You can view a data attribute to identify the current activity level or status of the BlackBerry device user and you can define thresholds that you can use to monitor a data attribute of a BlackBerry device user. You cannot define thresholds to monitor configuration settings for a BlackBerry device. View configuration settings and activity levels of data attributes of BlackBerry device users 1. In the BlackBerry Monitoring Service console, on the Monitoring menu, expand Users. 2. Click Monitor Users. 3. Search for a user account. 4. Click the display name for the user account. 5. On the appropriate tab, locate the configuration settings or data attributes that you want to view. Related topics Create a threshold that you can use to monitor a data attribute of a BlackBerry device user, 24 18

BlackBerry Enterprise Server Version: 5.0. Monitoring Guide

BlackBerry Enterprise Server Version: 5.0. Monitoring Guide BlackBerry Enterprise Server Version: 5.0 Monitoring Guide SWD-567890-0331093029-001 Contents 1 BlackBerry Enterprise Server monitoring solution... 5 BlackBerry Monitoring Service... 5 Web address and

More information

BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0 Service Pack: 2. Feature and Technical Overview

BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0 Service Pack: 2. Feature and Technical Overview BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0 Service Pack: 2 Feature and Technical Overview Published: 2010-06-16 SWDT305802-1108946-0615123042-001 Contents 1 Overview: BlackBerry Enterprise

More information

Configuration Guide. Installation and. BlackBerry Enterprise Server Resource Kit. Version: 5.0 Service Pack: 4

Configuration Guide. Installation and. BlackBerry Enterprise Server Resource Kit. Version: 5.0 Service Pack: 4 BlackBerry Enterprise Server Resource Kit Version: 5.0 Service Pack: 4 Installation and Configuration Guide Published: 2012-10-15 SWD-20121015115608883 Contents 1 Overview... 5 BlackBerry Enterprise Server

More information

Installation and Configuration Guide

Installation and Configuration Guide Installation and Configuration Guide BlackBerry Resource Kit for BlackBerry Enterprise Service 10 Version 10.2 Published: 2015-11-12 SWD-20151112124827386 Contents Overview: BlackBerry Enterprise Service

More information

Licensing Guide BES12. Version 12.1

Licensing Guide BES12. Version 12.1 Licensing Guide BES12 Version 12.1 Published: 2015-04-02 SWD-20150402115554403 Contents Introduction... 5 About this guide...5 What is BES12?...5 Key features of BES12... 5 About licensing...7 Steps to

More information

BlackBerry Enterprise Server Resource Kit

BlackBerry Enterprise Server Resource Kit BlackBerry Enterprise Server Resource Kit Version: 5.0 Service Pack: 3 Installation Guide Published: 2011-06-20 SWD-1701641-0620052345-001 Contents 1 Overview... 3 Options for downloading the BlackBerry

More information

BlackBerry Enterprise Service 10. Universal Device Service Version: 10.2. Administration Guide

BlackBerry Enterprise Service 10. Universal Device Service Version: 10.2. Administration Guide BlackBerry Enterprise Service 10 Universal Service Version: 10.2 Administration Guide Published: 2015-02-24 SWD-20150223125016631 Contents 1 Introduction...9 About this guide...10 What is BlackBerry

More information

BlackBerry Mobile Voice System. Version: 5.3. Administration Guide

BlackBerry Mobile Voice System. Version: 5.3. Administration Guide BlackBerry Mobile Voice System Version: 5.3 Administration Guide Published: 2013-06-27 SWD-20130627112233808 Contents 1 Overview...7 2 Preparing to manage BlackBerry MVS user accounts... 8 3 Managing user

More information

BlackBerry Enterprise Service 10. Version: 10.2. Configuration Guide

BlackBerry Enterprise Service 10. Version: 10.2. Configuration Guide BlackBerry Enterprise Service 10 Version: 10.2 Configuration Guide Published: 2015-02-27 SWD-20150227164548686 Contents 1 Introduction...7 About this guide...8 What is BlackBerry Enterprise Service 10?...9

More information

BlackBerry Enterprise Server for Microsoft Exchange Version: 4.1 Service Pack: 7. Installation Guide

BlackBerry Enterprise Server for Microsoft Exchange Version: 4.1 Service Pack: 7. Installation Guide BlackBerry Enterprise Server for Microsoft Exchange Version: 4.1 Service Pack: 7 Installation Guide Published: 2009-10-18 SWD-906136-1018091037-001 Contents 1 Planning a BlackBerry Enterprise Server installation...

More information

Configuration Guide BES12. Version 12.3

Configuration Guide BES12. Version 12.3 Configuration Guide BES12 Version 12.3 Published: 2016-01-19 SWD-20160119132230232 Contents About this guide... 7 Getting started... 8 Configuring BES12 for the first time...8 Configuration tasks for managing

More information

Administration Guide. BlackBerry Enterprise Service 12. Version 12.0

Administration Guide. BlackBerry Enterprise Service 12. Version 12.0 Administration Guide BlackBerry Enterprise Service 12 Version 12.0 Published: 2015-01-16 SWD-20150116150104141 Contents Introduction... 9 About this guide...10 What is BES12?...11 Key features of BES12...

More information

Configuration Guide. BlackBerry Enterprise Service 12. Version 12.0

Configuration Guide. BlackBerry Enterprise Service 12. Version 12.0 Configuration Guide BlackBerry Enterprise Service 12 Version 12.0 Published: 2014-12-19 SWD-20141219132902639 Contents Introduction... 7 About this guide...7 What is BES12?...7 Key features of BES12...

More information

BlackBerry Enterprise Server for IBM Lotus Domino Version: 4.1 Service Pack: 7. Installation Guide

BlackBerry Enterprise Server for IBM Lotus Domino Version: 4.1 Service Pack: 7. Installation Guide BlackBerry Enterprise Server for IBM Lotus Domino Version: 4.1 Service Pack: 7 Installation Guide SWD-906306-1018091231-001 Contents 1 Planning a BlackBerry Enterprise Server installation... 4 Installing

More information

Configuration Guide BES12. Version 12.2

Configuration Guide BES12. Version 12.2 Configuration Guide BES12 Version 12.2 Published: 2015-07-07 SWD-20150630131852557 Contents About this guide... 8 Getting started... 9 Administrator permissions you need to configure BES12... 9 Obtaining

More information

NMS300 Network Management System

NMS300 Network Management System NMS300 Network Management System User Manual June 2013 202-11289-01 350 East Plumeria Drive San Jose, CA 95134 USA Support Thank you for purchasing this NETGEAR product. After installing your device, locate

More information

BlackBerry Enterprise Server Express for Microsoft Exchange Version: 5.0 Service Pack: 1. Installation and Configuration Guide

BlackBerry Enterprise Server Express for Microsoft Exchange Version: 5.0 Service Pack: 1. Installation and Configuration Guide BlackBerry Enterprise Server Express for Microsoft Exchange Version: 5.0 Service Pack: 1 Installation and Configuration Guide Published: 2010-03-17 SWD-984521-0317024918-001 Contents 1 Overview: BlackBerry

More information

Getting Started Guide

Getting Started Guide BlackBerry Web Services For Microsoft.NET developers Version: 10.2 Getting Started Guide Published: 2013-12-02 SWD-20131202165812789 Contents 1 Overview: BlackBerry Enterprise Service 10... 5 2 Overview:

More information

BlackBerry Enterprise Server. BlackBerry Device Software Version: 5.0 Service Pack: 4. Update Guide

BlackBerry Enterprise Server. BlackBerry Device Software Version: 5.0 Service Pack: 4. Update Guide BlackBerry Enterprise Server BlackBerry Device Software Version: 5.0 Service Pack: 4 Update Guide Published: 2014-01-16 SWD-20140116161513673 Contents 1 Updating the BlackBerry Device Software... 6 2 Permitting

More information

BlackBerry Internet Service. Version: 4.5.1. Administration Guide

BlackBerry Internet Service. Version: 4.5.1. Administration Guide BlackBerry Internet Service Version: 4.5.1 Administration Guide Published: 2014-01-22 SWD-20140122155744258 Contents 1 Getting started...6 Administrative feature availability... 6 Availability of features

More information

Feature and Technical

Feature and Technical BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0 Service Pack: 4 Feature and Technical Overview Published: 2013-11-07 SWD-20131107160132924 Contents 1 Document revision history...6 2 What's

More information

Advanced Administration

Advanced Administration BlackBerry Enterprise Service 10 BlackBerry Device Service Version: 10.2 Advanced Administration Guide Published: 2014-09-10 SWD-20140909133530796 Contents 1 Introduction...11 About this guide...12 What

More information

Configuration Guide BES12. Version 12.1

Configuration Guide BES12. Version 12.1 Configuration Guide BES12 Version 12.1 Published: 2015-04-22 SWD-20150422113638568 Contents Introduction... 7 About this guide...7 What is BES12?...7 Key features of BES12... 8 Product documentation...

More information

http://docs.trendmicro.com/en-us/smb/hosted-email-security.aspx

http://docs.trendmicro.com/en-us/smb/hosted-email-security.aspx Trend Micro Incorporated reserves the right to make changes to this document and to the product described herein without notice. Before installing and using the product, review the readme files, release

More information

BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0 Service Pack: 1. Release Notes

BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0 Service Pack: 1. Release Notes BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0 Service Pack: 1 Release Notes SWD-934496-1104102201-001 Contents 1 New in this release... 3 2 Fixed in this release... 7 Activation issues

More information

Novell ZENworks Asset Management 7.5

Novell ZENworks Asset Management 7.5 Novell ZENworks Asset Management 7.5 w w w. n o v e l l. c o m October 2006 USING THE WEB CONSOLE Table Of Contents Getting Started with ZENworks Asset Management Web Console... 1 How to Get Started...

More information

WhatsUp Gold v11 Features Overview

WhatsUp Gold v11 Features Overview WhatsUp Gold v11 Features Overview This guide provides an overview of the core functionality of WhatsUp Gold v11, and introduces interesting features and processes that help users maximize productivity

More information

Diagnostic Manager. User Guide. Publication Date: September 04, 2015

Diagnostic Manager. User Guide. Publication Date: September 04, 2015 Diagnostic Manager Publication Date: September 04, 2015 All Rights Reserved. This software is protected by copyright law and international treaties. Unauthorized reproduction or distribution of this software,

More information

User s Manual. Management Software for ATS

User s Manual. Management Software for ATS ATS Monitor User s Manual Management Software for ATS Table of Contents 1. ATS Monitor Overview... 2 2. ATS Monitor Install and Uninstall... 2 2.1. System Requirement... 2 2.2. Software Install... 2 2.3.

More information

BlackBerry Enterprise Server Resource Kit

BlackBerry Enterprise Server Resource Kit BlackBerry Enterprise Server Resource Kit BlackBerry Analysis, Monitoring, and Troubleshooting Tools Version: 5.0 Service Pack: 3 Administration Guide Published: 2011-06-20 SWD-1701690-0620052958-001 Contents

More information

Configuration Guide. Installation and. BlackBerry Enterprise Server for Microsoft Exchange. Version: 5.0 Service Pack: 4

Configuration Guide. Installation and. BlackBerry Enterprise Server for Microsoft Exchange. Version: 5.0 Service Pack: 4 BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0 Service Pack: 4 Installation and Configuration Guide Published: 2014-01-14 SWD-20140114180405595 Contents 1 Overview: BlackBerry Enterprise

More information

BlackBerry Enterprise Server for Microsoft Exchange Version: 4.1 Service Pack: 7. Upgrade Guide

BlackBerry Enterprise Server for Microsoft Exchange Version: 4.1 Service Pack: 7. Upgrade Guide BlackBerry Enterprise Server for Microsoft Exchange Version: 4.1 Service Pack: 7 Upgrade Guide Published: 2009-10-18 SWD-905156-1018090704-001 Contents 1 Choosing a BlackBerry Enterprise Server upgrade

More information

Managed Security Web Portal USER GUIDE

Managed Security Web Portal USER GUIDE Managed Security Web Portal USER GUIDE CONTENTS 1.0 Introduction 4 2.0 Login 4 3.0 Portal Layout 4 3.1 Home Tab 5 3.2 Web Filtering Tab 5 3.3 SSL VPN Users Tab 6 4.0 Web Filtering Administration 7 4.1

More information

Architecture and Data Flow Overview. BlackBerry Enterprise Service 10 721-08877-123 Version: 10.2. Quick Reference

Architecture and Data Flow Overview. BlackBerry Enterprise Service 10 721-08877-123 Version: 10.2. Quick Reference Architecture and Data Flow Overview BlackBerry Enterprise Service 10 721-08877-123 Version: Quick Reference Published: 2013-11-28 SWD-20131128130321045 Contents Key components of BlackBerry Enterprise

More information

CentreWare Management Pack for System Center Operations Manager User Guide Version 1.8

CentreWare Management Pack for System Center Operations Manager User Guide Version 1.8 CentreWare Management Pack for System Center Operations Manager User Guide Version 1.8 CentreWare Management Pack for System Center Operations Manager 1 September 9, 2008 2008 XEROX CORPORATION. All rights

More information

Administration Guide BES12. Version 12.3

Administration Guide BES12. Version 12.3 Administration Guide BES12 Version 12.3 Published: 2015-10-30 SWD-20151028105551254 Contents Introduction... 11 About this guide...12 How to use this guide... 13 Steps to administer BES12... 13 Examples

More information

Dell SupportAssist Version 2.0 for Dell OpenManage Essentials Quick Start Guide

Dell SupportAssist Version 2.0 for Dell OpenManage Essentials Quick Start Guide Dell SupportAssist Version 2.0 for Dell OpenManage Essentials Quick Start Guide Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer.

More information

NETWORK PRINT MONITOR User Guide

NETWORK PRINT MONITOR User Guide NETWORK PRINT MONITOR User Guide Legal Notes Unauthorized reproduction of all or part of this guide is prohibited. The information in this guide is subject to change without notice. We cannot be held liable

More information

Active Directory Management. User Interface Guide

Active Directory Management. User Interface Guide Active Directory Management User Interface Guide Document Revision Date: April 15, 2013 Active Directory Management User Interface Guide i Contents Launching the Hosted Exchange Tab - Active Directory

More information

BlackBerry Internet Service. Version: 4.5.1. User Guide

BlackBerry Internet Service. Version: 4.5.1. User Guide BlackBerry Internet Service Version: 4.5.1 User Guide Published: 2014-05-22 SWD-20140522173857703 Contents 1 Getting started...7 About the messaging service plans for the BlackBerry Internet Service...7

More information

BlackBerry Enterprise Server Express for Microsoft Exchange. Version: 5.0 Service Pack: 4. Upgrade Guide

BlackBerry Enterprise Server Express for Microsoft Exchange. Version: 5.0 Service Pack: 4. Upgrade Guide BlackBerry Enterprise Server Express for Microsoft Exchange Version: 5.0 Service Pack: 4 Upgrade Guide Published: 2013-02-21 SWD-20130221113643226 Contents 1 Overview: BlackBerry Enterprise Server Express...

More information

What's New in BlackBerry Enterprise Server 5.0 SP4 for Novell GroupWise

What's New in BlackBerry Enterprise Server 5.0 SP4 for Novell GroupWise What's New in BlackBerry Enterprise Server 5.0 SP4 for Novell GroupWise Upgrade paths Enhancements to the setup application Administrators can upgrade to BlackBerry Enterprise Server 5.0 SP4 for Novell

More information

Worry-Free TM Remote Manager

Worry-Free TM Remote Manager Worry-Free TM Remote Manager for Small and Medium Business Agent Installation Guide Trend Micro Incorporated reserves the right to make changes to this document and to the products/services described

More information

BlackBerry Enterprise Server Version: 5.0. Upgrade Planning Guide

BlackBerry Enterprise Server Version: 5.0. Upgrade Planning Guide BlackBerry Enterprise Server Version: 5.0 Upgrade Planning Guide SWDT577232-577232-0327090551-001 Contents 1 Overview: BlackBerry Enterprise Server... 3 2 Upgrading a BlackBerry Enterprise Server environment...

More information

Legal Notes. Regarding Trademarks. 2012 KYOCERA Document Solutions Inc.

Legal Notes. Regarding Trademarks. 2012 KYOCERA Document Solutions Inc. Legal Notes Unauthorized reproduction of all or part of this guide is prohibited. The information in this guide is subject to change without notice. We cannot be held liable for any problems arising from

More information

Audit Management Reference

Audit Management Reference www.novell.com/documentation Audit Management Reference ZENworks 11 Support Pack 3 February 2014 Legal Notices Novell, Inc., makes no representations or warranties with respect to the contents or use of

More information

Installation and Administration Guide

Installation and Administration Guide Installation and Administration Guide BlackBerry Enterprise Transporter for BlackBerry Enterprise Service 12 Version 12.0 Published: 2014-11-06 SWD-20141106165936643 Contents What is BES12?... 6 Key features

More information

Chapter 8 Monitoring and Logging

Chapter 8 Monitoring and Logging Chapter 8 Monitoring and Logging This chapter describes the SSL VPN Concentrator status information, logging, alerting and reporting features. It describes: SSL VPN Concentrator Status Active Users Event

More information

Monitoring Your Network

Monitoring Your Network CHAPTER 17 Date: 3/22/13 When naming ACE objects (such as a real server, virtual server, parameter map, class map, health probe, and so on), enter an alphanumeric string of 1 to 64 characters, which can

More information

BlackBerry Desktop Software User Guide

BlackBerry Desktop Software User Guide BlackBerry Desktop Software User Guide Version: 2.4 SWD-1905381-0426093716-001 Contents Basics... 3 About the BlackBerry Desktop Software... 3 Set up your smartphone with the BlackBerry Desktop Software...

More information

Configuration Guide. BES12 Cloud

Configuration Guide. BES12 Cloud Configuration Guide BES12 Cloud Published: 2016-04-08 SWD-20160408113328879 Contents About this guide... 6 Getting started... 7 Configuring BES12 for the first time...7 Administrator permissions you need

More information

Operation Error Management

Operation Error Management S&C IntelliTeam CNMS Communication Network Management System Operation Error Management Table of Contents Section Page Section Page Overview.... 2 Error Management Alarms... 4 Viewing Alarms.... 5 Editing

More information

Kaspersky Security Center Web-Console

Kaspersky Security Center Web-Console Kaspersky Security Center Web-Console User Guide CONTENTS ABOUT THIS GUIDE... 5 In this document... 5 Document conventions... 7 KASPERSKY SECURITY CENTER WEB-CONSOLE... 8 SOFTWARE REQUIREMENTS... 10 APPLICATION

More information

MadCap Software. Upgrading Guide. Pulse

MadCap Software. Upgrading Guide. Pulse MadCap Software Upgrading Guide Pulse Copyright 2014 MadCap Software. All rights reserved. Information in this document is subject to change without notice. The software described in this document is furnished

More information

Dell Active Administrator 8.0

Dell Active Administrator 8.0 What s new in Dell Active Administrator 8.0 January 2016 Dell Active Administrator 8.0 is the upcoming release of Dell Software's complete solution for managing Microsoft Active Directory security auditing,

More information

Cloud Services ADM. User Interface Guide

Cloud Services ADM. User Interface Guide Cloud Services ADM User Interface Guide 10/15/2014 CONTENTS Launching the Hosted Exchange Tab - Active Directory Users and Computers... 1 User Properties... 2 Exchange Properties... 3 Creating a New User...

More information

BlackBerry Business Cloud Services. Administration Guide

BlackBerry Business Cloud Services. Administration Guide BlackBerry Business Cloud Services Administration Guide Published: 2012-07-25 SWD-20120725193410416 Contents 1 About BlackBerry Business Cloud Services... 8 BlackBerry Business Cloud Services feature overview...

More information

Charter Business Desktop Security Administrator's Guide

Charter Business Desktop Security Administrator's Guide Charter Business Desktop Security Administrator's Guide Table of Contents Chapter 1: Introduction... 4 Chapter 2: Getting Started... 5 Creating a new user... 6 Recovering and changing your password...

More information

WhatsUp Gold v11 Features Overview

WhatsUp Gold v11 Features Overview WhatsUp Gold v11 Features Overview This guide provides an overview of the core functionality of WhatsUp Gold v11, and introduces interesting features and processes that help users maximize productivity

More information

ALTIRIS Software Delivery Solution for Windows 6.1 SP3 Product Guide

ALTIRIS Software Delivery Solution for Windows 6.1 SP3 Product Guide ALTIRIS Software Delivery Solution for Windows 6.1 SP3 Product Guide Notice Altiris Software Delivery Solution for Windows 6.1 SP3 Product Guide 2007 Altiris, Inc. All rights reserved. Document Date: February

More information

BlackBerry Enterprise Server for Microsoft Exchange. Version: 5.0 Service Pack: 4. Upgrade Guide

BlackBerry Enterprise Server for Microsoft Exchange. Version: 5.0 Service Pack: 4. Upgrade Guide BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0 Service Pack: 4 Upgrade Guide Published: 2014-01-16 SWD-20140116175501016 Contents 1 Overview: BlackBerry Enterprise Server...7 2 Planning

More information

CRM Migration Manager 3.1.1 for Microsoft Dynamics CRM. User Guide

CRM Migration Manager 3.1.1 for Microsoft Dynamics CRM. User Guide CRM Migration Manager 3.1.1 for Microsoft Dynamics CRM User Guide Revision D Issued July 2014 Table of Contents About CRM Migration Manager... 4 System Requirements... 5 Operating Systems... 5 Dynamics

More information

SafeGuard Enterprise Web Helpdesk. Product version: 6 Document date: February 2012

SafeGuard Enterprise Web Helpdesk. Product version: 6 Document date: February 2012 SafeGuard Enterprise Web Helpdesk Product version: 6 Document date: February 2012 Contents 1 SafeGuard web-based Challenge/Response...3 2 Installation...5 3 Authentication...8 4 Select the Web Helpdesk

More information

SafeGuard Enterprise Web Helpdesk

SafeGuard Enterprise Web Helpdesk SafeGuard Enterprise Web Helpdesk Product version: 5.60 Document date: April 2011 Contents 1 SafeGuard web-based Challenge/Response...3 2 Installation...5 3 Authentication...8 4 Select the Web Help Desk

More information

Using Additional Pollers with WhatsUp Gold v16.0 Learn how to install, configure, and manage pollers for load balancing on your WhatsUp Gold system

Using Additional Pollers with WhatsUp Gold v16.0 Learn how to install, configure, and manage pollers for load balancing on your WhatsUp Gold system Using Additional Pollers with WhatsUp Gold v16.0 Learn how to install, configure, and manage pollers for load balancing on your WhatsUp Gold system Contents CHAPTER 1 Polling Overview WhatsUp Gold Polling

More information

Microsoft Dynamics GP. Engineering Data Management Integration Administrator s Guide

Microsoft Dynamics GP. Engineering Data Management Integration Administrator s Guide Microsoft Dynamics GP Engineering Data Management Integration Administrator s Guide Copyright Copyright 2007 Microsoft Corporation. All rights reserved. Complying with all applicable copyright laws is

More information

Copyright 2012 Trend Micro Incorporated. All rights reserved.

Copyright 2012 Trend Micro Incorporated. All rights reserved. Trend Micro Incorporated reserves the right to make changes to this document and to the products described herein without notice. Before installing and using the software, please review the readme files,

More information

IIS 6.0SSL Certificate Deployment Guide

IIS 6.0SSL Certificate Deployment Guide IIS 6.0SSL Certificate Deployment Guide StartCom CA Limited Contents 1.Generate the CSR by customer.... 3 1.1 Generate the private key files and CSR files... 3 1.2 Create a new certificate request... 3

More information

BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0 Service Pack: 2. Administration Guide

BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0 Service Pack: 2. Administration Guide BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0 Service Pack: 2 Administration Guide Published: 2010-06-16 SWDT487521-1041691-0616023638-001 Contents 1 Overview: BlackBerry Enterprise

More information

Administrator s Guide

Administrator s Guide Administrator s Guide Citrix Network Manager for MetaFrame XPe Version 1.0 Citrix Systems, Inc. Information in this document is subject to change without notice. Companies, names, and data used in examples

More information

Cox Business Premium Online Backup USER'S GUIDE. Cox Business VERSION 1.0

Cox Business Premium Online Backup USER'S GUIDE. Cox Business VERSION 1.0 Cox Business Premium Online Backup USER'S GUIDE Cox Business VERSION 1.0 Table of Contents ABOUT THIS GUIDE... 4 DOWNLOADING COX BUSINESS PREMIUM ONLINE BACKUP... 5 INSTALLING COX BUSINESS PREMIUM ONLINE

More information

Trend Micro Worry-Free Remote Manager Agent Installation Guide

Trend Micro Worry-Free Remote Manager Agent Installation Guide Trend Micro Worry-Free Remote Manager Agent Installation Guide Agent Installation Guide The Agent Installation Guide contains information about the Worry-Free Remote Manager (WFRM) agent installation process

More information

Sophos for Microsoft SharePoint Help

Sophos for Microsoft SharePoint Help Sophos for Microsoft SharePoint Help Product version: 2.0 Document date: March 2011 Contents 1 About Sophos for Microsoft SharePoint...3 2 Dashboard...4 3 Configuration...5 4 Reports...27 5 Search...28

More information

Sophos Mobile Control Super administrator guide. Product version: 3

Sophos Mobile Control Super administrator guide. Product version: 3 Sophos Mobile Control Super administrator guide Product version: 3 Document date: January 2013 Contents 1 About Sophos Mobile Control...3 2 Super administrator accounts...4 3 The super administrator customer...5

More information

Feature and Technical

Feature and Technical BlackBerry Mobile Voice System for SIP Gateways and the Avaya Aura Session Manager Version: 5.3 Feature and Technical Overview Published: 2013-06-19 SWD-20130619135120555 Contents 1 Overview...4 2 Features...5

More information

System Administration and Log Management

System Administration and Log Management CHAPTER 6 System Overview System Administration and Log Management Users must have sufficient access rights, or permission levels, to perform any operations on network elements (the devices, such as routers,

More information

Kaseya 2. User Guide. for Network Monitor 4.1

Kaseya 2. User Guide. for Network Monitor 4.1 Kaseya 2 Ping Monitor User Guide for Network Monitor 4.1 June 5, 2012 About Kaseya Kaseya is a global provider of IT automation software for IT Solution Providers and Public and Private Sector IT organizations.

More information

NETWRIX EVENT LOG MANAGER

NETWRIX EVENT LOG MANAGER NETWRIX EVENT LOG MANAGER ADMINISTRATOR S GUIDE Product Version: 4.0 July/2012. Legal Notice The information in this publication is furnished for information use only, and does not constitute a commitment

More information

Configuring Sponsor Authentication

Configuring Sponsor Authentication CHAPTER 4 Sponsors are the people who use Cisco NAC Guest Server to create guest accounts. Sponsor authentication authenticates sponsor users to the Sponsor interface of the Guest Server. There are five

More information

HELP DOCUMENTATION E-SSOM DEPLOYMENT GUIDE

HELP DOCUMENTATION E-SSOM DEPLOYMENT GUIDE HELP DOCUMENTATION E-SSOM DEPLOYMENT GUIDE Copyright 1998-2013 Tools4ever B.V. All rights reserved. No part of the contents of this user guide may be reproduced or transmitted in any form or by any means

More information

Group Management Server User Guide

Group Management Server User Guide Group Management Server User Guide Table of Contents Getting Started... 3 About... 3 Terminology... 3 Group Management Server is Installed what do I do next?... 4 Installing a License... 4 Configuring

More information

Installation Guide for Pulse on Windows Server 2012

Installation Guide for Pulse on Windows Server 2012 MadCap Software Installation Guide for Pulse on Windows Server 2012 Pulse Copyright 2014 MadCap Software. All rights reserved. Information in this document is subject to change without notice. The software

More information

http://www.trendmicro.com/download

http://www.trendmicro.com/download Trend Micro Incorporated reserves the right to make changes to this document and to the products described herein without notice. Before installing and using the software, please review the readme files,

More information

Avalanche Enabler 5.3 User Guide

Avalanche Enabler 5.3 User Guide Avalanche Enabler 5.3 User Guide 30/05/2012 ii Copyright 2012 by Wavelink Corporation. All rights reserved. Wavelink Corporation 10808 South River Front Parkway, Suite 200 South Jordan, Utah 84095 Telephone:

More information

Server Installation Guide ZENworks Patch Management 6.4 SP2

Server Installation Guide ZENworks Patch Management 6.4 SP2 Server Installation Guide ZENworks Patch Management 6.4 SP2 02_016N 6.4SP2 Server Installation Guide - 2 - Notices Version Information ZENworks Patch Management Server Installation Guide - ZENworks Patch

More information

13 Managing Devices. Your computer is an assembly of many components from different manufacturers. LESSON OBJECTIVES

13 Managing Devices. Your computer is an assembly of many components from different manufacturers. LESSON OBJECTIVES LESSON 13 Managing Devices OBJECTIVES After completing this lesson, you will be able to: 1. Open System Properties. 2. Use Device Manager. 3. Understand hardware profiles. 4. Set performance options. Estimated

More information

Installation Guide for Pulse on Windows Server 2008R2

Installation Guide for Pulse on Windows Server 2008R2 MadCap Software Installation Guide for Pulse on Windows Server 2008R2 Pulse Copyright 2014 MadCap Software. All rights reserved. Information in this document is subject to change without notice. The software

More information

Chapter 25 Backup and Restore

Chapter 25 Backup and Restore System 800xA Training Chapter 25 Backup and Restore TABLE OF CONTENTS Chapter 25 Backup and Restore... 1 25.1 General Information... 2 25.1.1 Objectives... 2 25.1.2 Legend... 2 25.1.3 Reference Documentation...

More information

Kaspersky Security Center Web-Console

Kaspersky Security Center Web-Console Kaspersky Security Center Web-Console User Guide CONTENTS ABOUT THIS GUIDE... 5 In this document... 5 Document conventions... 7 KASPERSKY SECURITY CENTER WEB-CONSOLE... 8 SOFTWARE REQUIREMENTS... 10 APPLICATION

More information

MICROSOFT OUTLOOK 2010 WORK WITH CONTACTS

MICROSOFT OUTLOOK 2010 WORK WITH CONTACTS MICROSOFT OUTLOOK 2010 WORK WITH CONTACTS Last Edited: 2012-07-09 1 Access to Outlook contacts area... 4 Manage Outlook contacts view... 5 Change the view of Contacts area... 5 Business Cards view... 6

More information

Welcome to MaxMobile. Introduction. System Requirements. MaxMobile 10.5 for Windows Mobile Pocket PC

Welcome to MaxMobile. Introduction. System Requirements. MaxMobile 10.5 for Windows Mobile Pocket PC MaxMobile 10.5 for Windows Mobile Pocket PC Welcome to MaxMobile Introduction MaxMobile 10.5 for Windows Mobile Pocket PC provides you with a way to take your customer information on the road. You can

More information

Administration Guide. BlackBerry Resource Kit for BlackBerry Enterprise Service 10. Version 10.2

Administration Guide. BlackBerry Resource Kit for BlackBerry Enterprise Service 10. Version 10.2 Administration Guide BlackBerry Resource Kit for BlackBerry Enterprise Service 10 Version 10.2 Published: 2015-11-12 SWD-20151112124107981 Contents Overview: BlackBerry Enterprise Service 10... 8 Overview:

More information

CONSOLEWORKS WINDOWS EVENT FORWARDER START-UP GUIDE

CONSOLEWORKS WINDOWS EVENT FORWARDER START-UP GUIDE CONSOLEWORKS WINDOWS EVENT FORWARDER START-UP GUIDE BEFORE YOU BEGIN This document assumes some things: You are using ConsoleWorks 4.6 or later (required), it s currently running, and a browser displaying

More information

WatchDox for Windows User Guide. Version 3.9.0

WatchDox for Windows User Guide. Version 3.9.0 Version 3.9.0 Notice Confidentiality This document contains confidential material that is proprietary WatchDox. The information and ideas herein may not be disclosed to any unauthorized individuals or

More information

Secure IIS Web Server with SSL

Secure IIS Web Server with SSL Secure IIS Web Server with SSL EventTracker v7.x Publication Date: Sep 30, 2014 EventTracker 8815 Centre Park Drive Columbia MD 21045 www.eventtracker.com Abstract The purpose of this document is to help

More information

FuseMail- Exchange ControlPanel Admin Guide Feb.27-14 V1.0. Exchange ControlPanel Administration Guide

FuseMail- Exchange ControlPanel Admin Guide Feb.27-14 V1.0. Exchange ControlPanel Administration Guide Exchange ControlPanel Administration Guide Table of Contents Top Level Portal Administration... 4 Signing In to Control Panel... 4 Restoring Account Password... 5 Change Account Details... 7 Viewing Account

More information

EMC Smarts Integration Guide

EMC Smarts Integration Guide vcenter Operations Manager Enterprise 1.0 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition. To check for more

More information