Administration. Avaya Business Communications Manager Find Me/Follow Me. Introduction. Find Me/Follow Me Fundamentals

Size: px
Start display at page:

Download "Administration. Avaya Business Communications Manager Find Me/Follow Me. Introduction. Find Me/Follow Me Fundamentals"

Transcription

1 Avaya Business Communications Manager Find Me/Follow Me Administration Introduction Find Me/Follow Me allows simultaneous ringing on up to five different external destinations. Users and administrators can configure these destination numbers. You can configure Find Me/Follow Me based on the time and day by configuring schedules. Using Find Me/Follow Me, you can pick up a call either at your primary extension (your desk phone for example) or at one of the five external destinations, such as a cell phone, your home phone, or another phone. When you answer the call at one destination the other alerting calls are disconnected. By doing this, the Find Me/Follow Me feature reduces the chance of missed calls. You can then transfer the answered call back. and forth between your desk phone and other devices in your list of Find Me/Follow Me external destinations. With the Fixed Mobile Convergence Feature (FMC) feature, you can use park, page, transfer, and conference functions on mobile devices configured to be Find Me/Follow Me external destination numbers. For more information about FMC, see Find Me/Follow Me Operation on page 8. Navigation Find Me/Follow Me Fundamentals on page 1 Find Me/Follow Me User Configuration on page 4 Find Me/Follow Me Operation on page 8 Find Me/Follow Me Administration on page 14 Troubleshooting on page 18 Find Me/Follow Me Fundamentals Find Me/Follow Me allows simultaneous ringing on up to five different external destination numbers when a call is offered to your desk phone. This feature also allows you to transfer answered calls between your desk phone and the Find Me/Follow Me destination device you have selected to transfer the call. Users and administrators can configure these destination numbers. You can configure Find Me/Follow Me to always ring the specified destination numbers, or to schedule them to ring based on the time and day. This allows you to answer an incoming call from any of the specified external destination numbers, and reduces the chance of missing a call. When you answer the call at one destination the other ringing calls are disconnected. You can transfer the answered call back and forth between your desk phone and other devices in your list of Find Me/Follow Me external destination numbers. To use Find Me/Follow Me, you must purchase a Find Me/Follow Me keycode with the appropriate amount of seats for the number of mailboxes you want to enable. You can configure schedules and external destination numbers for users, or enable users to configure them on their own. You can also enable or disable Find Me/Follow Me for a Class of Service, and configure other options through CallPilot Manager. You can also enable Call Detail Recording (CDR) records to include Find Me/Follow Me call details through Business Element Manager.

2 2 A maximum of three simultaneous incoming calls received by the primary extension can receive Find Me/Follow Me treatment. Any incoming calls above the maximum are handled as normal (for example, sent to voice mail). Inbound calls can come from any source device, internal or external, including analog trunks (provided that disconnect supervision is available). You can configure Find Me/Follow Me to simultaneously ring a maximum of five external destination numbers. Configured external destination numbers are automatically enabled. Calling line identification Find Me/Follow Me calls contain the prefix > on the Calling line identification (CLID) information (for example, >John Smith). If no CLID information is available, Find Me/Follow Me calls appear as FindMe FollowMe. The following table illustrates the possible CLID displays when a Find Me/Follow Me call is offered to an external destination number (for example, the CLID display on a cell phone configured as an external destination).feature 960 Table 1 CLID displays CLID name CLID number CLID passed to external destinations Available Available >Original_CLID_Name Original_CLID_Number Available Not Available >Original_CLID_Name Not Available Available >Original_CLID_Number Not Available Not Available FindMe FollowMe Note: For calls coming from analog trunks, the CLID information passed to external destinations is always FindMe FollowMe even if the CLID Name or Number is available. However if your telephone provider overwrites all CLID coming from the Avaya BCM, then the CLID information is displayed as if the Avaya BCM called, not the originator. For example, if you dial from a BT analog line into the Avaya BCM and the Find Me/ Follow Me feature is invoked using a BT PRI (for example, it dials out), then the CLID displayed is that of the BT PRI, not of the BT analog line, because the BT network overwrites the CLID. This result is not a product fault and the behavior varies depending on the PSTN provider. Note: Some service providers do not support the > character when calling out from a SIP trunk. If Find Me/Follow Me calls fail over SIP trunks, enter a * before the external destination number. If your external destination has a *, #, or D at the beginning of the number, the CLID information will no longer include the > character. NN

3 3 Feature *960 You can continue a Find Me/Follow Me call on any of the configured Find Me/Follow Me external destination numbers by pressing the Find Me/Follow Me feature code (F960 by default) on the desk set (primary or alternate extensions based on where you answer the call). Pressing F960 again returns the call to the extension where it was originally answered. At this point, pressing F960 again hands the call off to the external destination you previously selected. There are rare occurrences where the F960 feature code can be in use by another application prior to the first startup of the FM/FM application. In this case the FM/FM tries the next numeric feature number (F961) up to F969 until it locates a free feature code. Users cannot handoff conference calls from a desk set to a mobile phone. In this case Conf Not Allowed appears on the desk set display. Set restrictions Find Me/Follow Me recognizes the user s set restrictions. If a user attempts to enter an external destination number that they do not have permission to dial, the error message, You are not allowed to dial the number you specified appears. Voice Activity Detection and analog trunks If you are attempting to use Find Me/Follow Me on analog trunks, ensure that Voice Activity Detection is enabled. For more information about enabling Voice Activity Detection through Set Based Administration, see Avaya Business Communications Manager 6.0 Configuration Telephony (NN ). In order for Voice Activity Detection to function, verify that supervision is enabled on the analog trunk. In addition the analog lines provided by the PTSN must support disconnect supervision. For more information about enabling supervision on analog trunks, see Enabling supervision on analog trunks on page 7. Depending on your location or mobile service provider, cell phones configured as external destinations can cause Find Me/Follow Me calls to stop ringing before being answered due to interference on the line or automated messages (for example, if your phone is turned off, or you are out of a service area). This is a result of Voice Activity Detection mistaking the noise on the line as activity. For information about configuring Voice Activity Detection parameters through the Telset administration interface, see Avaya Business Communications Manager 6.0 Troubleshooting Guide (NN ). Avaya Business Communications Manager Find Me/Follow Me Administration

4 4 Virtual Terminal usage For Find Me/Follow Me to operate, you must correctly configure LAN CTE Virtual Terminals. You can configure the number of Virtual Terminal resources available for use by Find Me/Follow Me in Callpilot Manager (see Configuring the maximum available Virtual Terminals on page 16). Each Find Me/Follow Me session uses a Virtual Terminal line that you must configure to grant it access to dial out on trunks. For more information about configuring Virtual Terminals for use by Find Me/Follow Me, see Configuring the maximum available Virtual Terminals on page 16 and Configuring Virtual Terminal resources on page 17. Note: Only G711 and G729 codecs are supported for calls made through Virtual Terminals. Find Me/Follow Me User Configuration You can configure up to five external destination numbers, and five schedules for any user with a Find Me/Follow Me enabled Class of Service from Callpilot Manager. Perform the following procedures to configure Find Me/Follow Me external destinations and schedules. Note: For systems located in Spain, Italy, or the United Kingdom, Avaya recommends disabling Conference Tones through Business Element Manager. Navigation Logging on to CallPilot Manager as an administrator on page 4 Adding a schedule on page 5 Adding an external destination on page 5 Configuring the Calling Delay Time on page 7 Logging on to CallPilot Manager as an administrator To make administrative changes to a user s Find Me/Follow Me service, log on to CallPilot Manager. 1 Launch Callpilot Manager either from Business Element Manager, or by downloading the application from the Avaya BCM Web site. 2 If you launched CallPilot Manager manually, enter the administrator user name and password. If you launched CallPilot Manager from Business Element Manager, you are already logged on. 3 Click Submit. NN

5 5 Adding a schedule You can create up to five schedules to determine when you want Find Me/Follow Me to ring the configured external destination numbers for a Find Me/Follow Me enabled mailbox. Perform the following procedure to configure schedules. You must be logged on to CallPilot Manager as an administrator. The mailbox you are editing must belong to a Find Me/Follow Me enabled Class of Service. 1 From the CallPilot Manager main page, click the Mailbox Administration link (located in the left pane). 2 Click Change/Delete Mailbox. 3 Click Change beside the mailbox you want to edit. 4 In the Find Me/Follow Me field, click Change. The Find Me/Follow Me page appears. 5 From the Schedule List table, select the schedule you want to modify (1 through 5), and then click Change. The Add Schedule screen appears. 6 Enter a name for the schedule in the Name field. 7 Select the check box beside the days you want to enable on Find Me/Follow Me. 8 Enter the start time (format HH:MM) for the schedule. 9 Enter the end time (format HH:MM) for the schedule. 10 Click Submit to save the schedule and return to the Find Me/Follow Me screen. 11 If you want to delete the schedule, click Delete under the Commands column. 12 After the confirmation box appears, click Ok to proceed, or Cancel to return to the Find Me/ Follow Me screen without deleting the schedule. Adding an external destination You can configure up to five external destination numbers for Find Me/Follow Me for each mailbox. You can configure Find Me/Follow Me to always ring these numbers when a call comes into the primary extension, or have them set to a predefined schedule. After you configure a number, it is automatically enabled for Find Me/Follow Me. You must be logged on to CallPilot Manager as an administrator. If you want to have Find Me/Follow Me ring the extension based on a schedule, you must first configure the schedule. The mailbox you are editing must belong to a Find Me/Follow Me enabled Class of Service. Avaya Business Communications Manager Find Me/Follow Me Administration

6 6 1 From the CallPilot Manager main page, click the Mailbox Administration link (located in the left pane). 2 Click Change/Delete Mailbox. 3 Click Change beside the mailbox you want to edit. 4 In the Find Me/Follow Me field, click Change. The Find Me/Follow Me page appears. 5 In the External Destination List, find the external destination you want to modify (1 through 5), and then click Change (under the Commands column). 6 From the Answer Mode field, select the schedule you want to apply to this destination, or if you want all calls to ring on this external destination at all times, select Always. 7 Enter the telephone number you want Find Me/Follow Me to call when a call comes into your primary extension. For telephone numbers, you can enter any digits from 0 to 9 as well as * for a star, # for the number sign, P for Timed Pause and D for a pause to recognize Dial Tone. The programmed number must be the entire string you use to dial out from your primary extension (for example, the first number should be 9 to dial an external number). You must enter any special characters in the string after the number string (you must first dial out the number before any special characters are recognized). 8 Enter the Maximum Ring Time (between 5 to 120 seconds). This is the maximum time the system rings an external destination before disconnecting. 9 Enter the Automated Answer Delay (between 10 to 5000 milliseconds). You can specify the delay between when a call is made and when Find Me/Follow Me treats it as answered by a human user as opposed to an automated system (for example, a cell phone call answered by voice mail because the cell phone is turned off). 10 Select Extension busy during call if you want your main extension to go into a busy state when a Find Me/Follow Me call is active on this destination. Find Me/Follow Me does not ring your configured external destination numbers for subsequent calls, but forwards them to your voice mail if you configure Call Forward Busy (CFB) to voice mail for the desk phone. Note: Extension busy during call only functions if CFB is set to be an internal number. 11 Select Disable Handoff if you want to allow Find Me/Follow Me resources (such as Virtual Terminal and conference ports) released after one of configured external destinations answers your call, such as a home phone or another fixed line, where you do not require handoffs. If you select this check box resources are optimized. 12 Click Submit to save your changes and return to the Find Me/Follow Me screen. 13 If you want to disable the external destination, click Disable under the Commands column. 14 If you want to delete the external destination, click Delete under the Commands column. 15 When the confirmation box appears, click Ok to proceed, or Cancel to return to the Find Me/ Follow Me screen without deleting the destination. NN

7 7 Configuring the Calling Delay Time Configuring the Calling Delay Time specifies a timed delay when calling your external destination numbers. For example, you can configure a Find Me/Follow Me call to delay ringing your mobile phone for a set amount of time (0 to 120 seconds) after your desk phone is first called but doesn't answer the call. If the call is still not answered at either the desk phone or that external destination, the call rings other external destinations for another set duration. After Find Me/Follow Me attempts to ring all of your configured external destination numbers, the call is handled according to normal Call Forward No Answer rules (for example, sending the call to voice mail). You can set a call delay time for all of your configured external destination numbers. Configuring Calling Delay Time conserves Virtual Terminal usage, and prevents multiple devices ringing at the same time. You must be logged on to Mailbox Manager, or if you are a system administrator, Callpilot Manager. 1 From the Find Me/Follow Me page in Mailbox Manager, find the external destination you want to configure and then click Change. 2 In the Calling Delay Time field, enter the number of seconds (0 to 120) you want Find Me/ Follow Me to wait before ringing the external destination number. 3 In the Ring Time field, enter the number of seconds (0 to 120) you want Find Me/Follow Me to ring the external destination number. 4 Click Submit to save the changes and return to the Find Me/Follow Me screen. 5 Repeat steps 1 to 4 for each additional external destination number you want to configure. Enabling supervision on analog trunks If you are using Find Me/Follow Me over analog trunks, you must enable supervision on each analog trunk you want to use. You must be logged on to Business Element Manager. 1 From Business Element Manager, go to Configuration > Telephony > Lines > Active Physical Lines. 2 Select the line you want to enable for supervision. The details for the selected line appear underneath the Active Physical Lines table. Avaya Business Communications Manager Find Me/Follow Me Administration

8 8 3 Select Properties. 4 Set Trunk mode to Supervised. Find Me/Follow Me Operation After you configure external destination numbers and schedules, you can transfer calls between them using your primary extension. Perform the following procedures to operate Find Me/Follow Me from your primary extension. Navigation Transferring a call from the primary extension to an external destination number (page 8) Transferring a call from an external destination number to the primary extension (page 9) Enabling Find Me/Follow Me (page 9) Disabling Find Me/Follow Me (page 10) FMC Call Conferencing (page 10) FMC Call Transfer (page 11) FMC Park and Page (page 12) Transferring a call from the primary extension to an external destination number If you have answered a call on your primary extension, you can transfer it to a configured external destination number at any time during the duration of the call. You must configure at least one external destination number. A call must be active (in progress and not on hold) at the primary set, or at an alternate set associated with the primary set. The active call must not be in a conference. 1 On your desk phone, press Feature 960. OR If you are using an analog set, press Link *960. Your configured external destination numbers ring. 2 Pick up the call on the desired set. Outgoing calls sent from Find Me/Follow Me, as well as the current call to the primary extension, are disconnected. The call continues on the current set. NN

9 9 Transferring a call from an external destination number to the primary extension If you are currently on a call on one of your external destination numbers, you can transfer it back to your primary extension at any time during the call. This feature is only available for Find Me/ Follow Me calls. There must be a free key on your primary extension for where you want to transfer the call. You must be using the primary set, or an alternate set (associated to an external destination number). 1 On your desk phone, press Feature 960. OR If you are using an analog set, press Link *960. Find Me/Follow Me pulls the call back to your primary extension. The call disconnects from the previous extension. Enabling Find Me/Follow Me You can enable Find Me/Follow Me at any time from your voice mailbox. Enabling Find Me/ Follow Me enables all destinations. Note: CallPilot supports two interfaces: Norstar Voice Mail and CallPilot. You must be logged on to your voice mailbox. You must configure Find Me/Follow Me in Mailbox Manager. 1 Log on to your voice mail using your mailbox number and password. 2 Press 8 to access your mailbox options. 3 If you are using Norstar Voice Mail, press 3 to enable Find Me/Follow Me. If you are using Callpilot, press 8. The system plays acknowledgment. Avaya Business Communications Manager Find Me/Follow Me Administration

10 10 Disabling Find Me/Follow Me You can disable Find Me/Follow Me at any time from your voice mailbox. Disabling Find Me/ Follow Me disables all destinations. Note: CallPilot supports two interfaces: Norstar Voice Mail and CallPilot. You must be logged on to your voice mailbox. You must configure Find Me/Follow Me in Mailbox Manager. 1 Log on to your voice mail using your mailbox number and password. 2 Press 8 to access your mailbox options. 3 Press 9 to disable Find Me/Follow Me. The system plays an acknowledgment. FMC Call Conferencing With the new Fixed Mobile Convergence (FMC) feature, Find Me/Follow Me now supports Call Conferencing to internal extensions from mobile phones configured as external destinations. Digit detection for analog trunks is supported for all FMC features. You can press the * key to return to the original call before the third party answers. You must configure mobile phone must be configured as an external destination number for Find Me/Follow Me. You can only conference to internal extensions. Entering an external number results in an error tone. NN

11 11 1 With a Find Me/Follow Me call active on your mobile device, press *<your voice mailbox password>#. 2 Press *3. A confirmation tone plays. 3 Enter the extension number, followed by the # key. 4 After the third party answers the call, press the # key to connect the original caller to the conference. If the call to the third party is not answered after 20 seconds, the system plays an error tone. You can then enter a new number to conference, or press * to return to the original call. FMC Call Transfer You can transfer a Find Me/Follow Me call from your configured mobile phone to an internal Avaya BCM extension using the FMC Transfer feature. Digit detection for analog trunks is supported for all FMC features. You can exit the call transfer and return to your call before entering the number you want to transfer to by pressing *. You must configure mobile phone must be configured as an external destination number for Find Me/Follow Me. You can only transfer to internal extensions. Entering an external number results in an error tone. 1 With a Find Me/Follow Me call active on your mobile device, press *<your voice mailbox password>#. 2 Press *70. The system plays an acknowledgement tone. 3 Enter the internal extension number where you want to transfer the call, followed by #. If you enter an invalid number an error tone plays. You can then re-enter the number. If you enter a valid number, the associated phone set rings. 4 Continue the call on the internal phone set. When the call transfer completes, the Virtual Terminal resources are released. If you do not answer the call on the internal set, the call is redirected to your main extension, and the Virtual Terminal resources are released. Avaya Business Communications Manager Find Me/Follow Me Administration

12 12 FMC Park and Page With the new Fixed Mobile Convergence (FMC) feature, mobile phones configured as external destinations can access to Park and Page features during Find Me/Follow Me calls. Digit detection for analog trunks is supported for all FMC features. Park When you activate Park, the Find Me/Follow Me Virtual Terminal reserves a park code, and plays it back to the user. The language of the park code played back is the same as the primary language configured for the mailbox. After you park the call, the Virtual Terminal stays in standby mode to receive the call back if the park timeout occurs. If the call is disconnected before the park timeout occurs, or if it is retrieved, the Virtual Terminal is released. If the park times out and the callback occurs, the Virtual Terminal extends the call back to the Avaya BCM primary DN. For internal calls, the Virtual Terminal becomes available as soon as you park the call. Note: Internal parked calls never time out. Use the following procedure to initiate the Park feature. 1 With a Find Me/Follow Me call active on your mobile device, press *<your voice mailbox password>#. 2 Press *74. The system plays an acknowledgement tone. Page During a Find Me/Follow Me call, you can invoke the Page feature by using the following feature codes. Table 2 FMC Page codes Feature code Description *610 Page Internal All Zones *611 Page Internal Zone 1 *612 Page Internal Zone 2 *613 Page Internal Zone 3 *614 Page Internal Zone 4 *615 Page Internal Zone 5 *616 Page Internal Zone 6 *62 Page Overhead Speaker NN

13 13 Table 2 FMC Page codes Feature code Description *630 Page Overhead Speaker and All Zones *631 Page Overhead Speaker and Zone 1 *632 Page Overhead Speaker and Zone 2 *633 Page Overhead Speaker and Zone 3 *634 Page Overhead Speaker and Zone 4 *635 Page Overhead Speaker and Zone 5 *636 Page Overhead Speaker and Zone 6 When you input a page feature code, Find Me/Follow me acquires the needed resources and then plays a tone indicating that the caller can speak. Note: After you park a call, you must enter a page code within 10 seconds to connect the call to the page server. You can hang up the call if you do not want to send a page. If you do not disconnect the call after you Park the call, the call is kept active for 10 seconds. The paging feature requires two Virtual Terminals for each paging session. The administrator must add enough Virtual Terminals in the Hunt Group to handle paging. Alarm is raised if not enough Virtual Terminals are available to perform paging. The Virtual Terminal reserved for the page is released after you press # key, when you hang up, or when the page has exceeded the maximum page duration. Because a parked call can return to the same Virtual Terminal being used for paging, it is recommended that you configure the paging duration to not exceed the call back duration (number of rings configured in the Business Element Manager). If the paging duration exceeds the call back duration, the parked call is sent to the Virtual Terminal, the ring tone is heard by the caller, and the Virtual Terminal cannot handle the call. Note: You must permit the set associated to the mailbox to page to access this feature. Use the following procedure to initiate the Page feature. 1 With a Find Me/Follow Me call active on your mobile device, press *<your voice mailbox password>#. 2 Enter the feature code for the location you want to page. The system plays an acknowledgement tone. Avaya Business Communications Manager Find Me/Follow Me Administration

14 14 Find Me/Follow Me Administration As an administrator, you can grant users permission to create their own external destination numbers and schedules, enable and disable Find Me/Follow Me based on Class of Service, and configure other Find Me/Follow Me options. Perform the following procedures to configure Find Me/Follow Me options. Note: The Find Me/Follow Me feature can only be enabled or disabled through the user voice mailbox, if the Avaya BCM Voic has been configured in Norstar mode. This does not work if the Avaya BCM Voic is in Call Pilot mode. Navigation Enabling Find Me/Follow Me for a Class of Service on page 14 Changing a user s Class of Service on page 15 Disabling Find Me/Follow Me for hunt groups on page 15 Including Find Me/Follow Me call details in CDR records on page 16 Configuring the maximum available Virtual Terminals on page 16 Configuring Virtual Terminal resources on page 17 Enabling Find Me/Follow Me for a Class of Service When you enable Find Me/Follow Me for a Class of Service, any extension with that class has Find Me/Follow Me enabled. You must be logged on to CallPilot Manager as an administrator. You must have sufficient keycodes for the number of users you want to have Find Me/Follow Me service. If you attempt to enable more Find Me/Follow Me seats than you have purchased keycodes for, you receive the error message Enabling Find Me/Follow Me for this Class of Service will exceed the Find Me/Follow Me seats available, and you cannot enable Find Me/ Follow Me for this Class of Service. 1 From the CallPilot Manager main page, click the Mailbox Administration link (located in the left pane). 2 Click Class of Service. The Class of Service page appears. 3 Click the Class of Service ID (COS ID) you want to edit. The Class of Service page for that COS ID appears. NN

15 15 4 Select the Enable Find Me/Follow Me field to enable Find Me/Follow Me for this Class of Service. 5 Select Enable Find Me/Follow Me User Configuration if you want users with this Class of Service to configure their own external destinations. 6 Select the Max Find Me/Follow Me Calls Per Set. This option determines the number of inbound calls that can receive Find Me/Follow Me treatment (maximum of three). Note: If the number of Find Me/Follow Me Calls set to 1, analog sets are prevented from performing handoff (Link*960) to retrieve a call. Set the value to two or three for analog sets. 7 Click Submit to save your changes and return to the Class of Service page. Changing a user s Class of Service After you enable Find Me/Follow Me for a Class of Service, you must change the user s Class of Service before they can use the feature. You must be logged on to Callpilot Manager as an administrator. You must have an available Find Me/Follow Me seat on your keycode. 1 From the CallPilot Manager main page, click the Mailbox Administration link (located in the left pane). 2 Click Change/Delete Mailbox. The Mailbox List screen appears. 3 Click Change beside the mailbox you want to edit. The Subscriber Mailbox screen appears. 4 Select the appropriate Class of Service number from the Class of Service field. 5 Click Submit to save your changes and return to the Mailbox List screen. Disabling Find Me/Follow Me for hunt groups You can disable the Find Me/Follow Me feature for calls coming in through a hunt group so that other hunt group members can answer the call instead of ringing your Find Me/Follow Me external destinations. You must be logged on to Callpilot Manager as an administrator. Avaya Business Communications Manager Find Me/Follow Me Administration

16 16 1 From the CallPilot Manager main page, click the Mailbox Administration link (located in the left pane). 2 Click Change/Delete Mailbox. 3 Click Change beside the mailbox you want to edit. 4 Select the Find Me/Follow Me disabled for hunt groups field to disable Find Me/Follow Me for hunt groups for this account. 5 Click Submit to save your changes and return to the Class of Service page. Including Find Me/Follow Me call details in CDR records You can specify if Find Me/Follow Me call details are included in Call Detail Recording (CDR) Records through Business Element Manager. For more information about CDR, see Call Detail Recording Administration Guide (NN ). You must be logged on to Business Element Manager. 1 Under the Configuration tab, select Telephony > Call Detail Recording. The Call Detail Recording pane appears. 2 Click the Report Options tab. 3 Under Report Content, select the Find Me/Follow Me records field. CDR records now include Find Me/Follow Me call details. Configuring the maximum available Virtual Terminals Perform the following procedure to configure the maximum number of Virtual Terminals available for Find Me/Follow Me to use. The maximum number of Virtual Terminals must be between 0 and the system maximum. NN

17 17 1 Log on to Callpilot Manager. 2 Click System Properties under the main menu. The System Properties screen appears. 3 Enter the maximum number of Virtual Terminal seats you want available for Find Me/Follow Me to use (between 0 and the system maximum) in the Maximum Find Me/Follow Me Sessions field. 4 Click Submit to save your changes. Configuring Virtual Terminal resources Perform the following procedure to configure Virtual Terminal resources for Find Me/Follow Me to use for external dialing. You can find a list of Virtual Terminals being used by Find Me/Follow Me in Business Element Manager under Configuration > Applications > LAN CTE > Virtual Terminals. Find Me/Follow Me uses DNs with the Application Name FMFM, and you must configure them. Each Find Me/Follow Me session uses a Virtual Terminal DN that must be configured to grant it access to dial out on trunks. Find Me/Follow Me authorization codes (up to 300) must be installed on the Avaya BCM system. Ensure DNs have at least three intercom keys. Ensure Maximum Find Me/Follow Me Sessions is greater then zero. Ensure each line has access to trunks for external dialing. For more information about routing configuration for Avaya BCM450 systems, see the planning and engineering guide, telephony configuration guide, or networking configuration guide for your Avaya BCM system. 1 Log on to Business Element Manager. 2 Navigate to Configuration > Telephony > Sets > Active Application DNs. 3 Select the DN you want to configure. 4 Click the Capabilities and Preferences tab. 5 Double-click the Intercom Keys field. 6 In the Intercom Keys field, type 3. 7 Under the Capabilities tab (bottom half of the screen), deselect the DND Busy check box. 8 Deselect the Auto hold for incoming page check box. 9 Clear the Page Zone field. 10 Make sure the Auto Hold field is set. Avaya Business Communications Manager Find Me/Follow Me Administration

18 18 11 Select the Line Access tab. 12 Select the Line Assignment tab in the bottom pane. 13 Click Add. 14 Enter the DN number of the line you want Find Me/Follow Me to have access to. 15 Click Ok. 16 Repeat step 10 and step 12 for each additional line. 17 Select the Line Pool Access tab in the bottom pane. 18 Click Add. 19 Enter the Line Pool you want Find Me/Follow Me to have access to. 20 Click Ok. 21 Repeat step 15 and step 17 for each additional line pool. Troubleshooting The following section provides information on troubleshooting Find Me/Follow Me issues. Navigation Alarms on page 18 Handoff errors on page 20 Known issues on page 20 Alarms The following table lists Find Me/Follow Me specific alarms and their possible resolutions. Table 3 Find Me/Follow Me alarms list Alarm ID Severity Component name Problem description Problem resolution Warning RemoteX Find Me/Follow Me. User DN: <desk_dn>. Call to destination <dest_number> failed because there are no available trunks or because Virtual Terminal <vt_dn> is misconfigured Warning RemoteX Find Me/Follow Me. User DN: <desk_dn>. Call to destination <dest_number> failed because there are no available Find Me/ Follow Me session resources. Increase the number of trunks available for use by Find Me/Follow Me and ensure that the Virtual Terminals have access to the trunks. Increase the maximum number of Find Me/Follow Me sessions Minor RemoteX Find Me/Follow Me. Registering Handoff feature failed. Disable applications using F960. NN

19 19 Table 3 Find Me/Follow Me alarms list Warning RemoteX Find Me/Follow Me. User DN: <desk_dn>. Find Me/Follow Me call connected within <x>msecs Warning RemoteX Find Me/Follow Me. User DN: <desk_dn>. Find Me/Follow Me call not allowed to external destination <dest_number> because of set restrictions Warning RemoteX Find Me/Follow Me. User DN: <desk_dn>. Find Me/Follow Me call not allowed to external destination <dest_number> because the destination number is ambiguous Minor RemoteX Find Me/Follow Me: Configuration of Virtual Terminal <vt_dn> is wrong Warning RemoteX Find Me/Follow Me: Virtual Terminal registration failed. Alarm ID Severity Component name Problem description Minor RemoteX Find Me/Follow Me. Enabling Virtual Terminal <vt_dn> failed Info RemoteX FindMe/FollowMe: Registered Handoff Feature Code <feature_number> Minor Voic Voic -Find Me/Follow Me- Insufficient Find Me/Follow Me keycodes Warning RemoteX FindMe/FollowMe: Not enough Virtual Terminals to perform paging Warning RemoteX FindMe/FollowMe: Virtual Terminals not allowed to page. Consider enabling Voice Activity Detection for analog trunks assigned to Find Me/ Follow Me resources. Otherwise the destination may have an automated system that is answering immediately. Ensure all external destination numbers are valid and entered correctly. Ensure all external destination numbers are valid and entered correctly. Ensure that the Virtual Terminal has three intercom keys. Free some unused Virtual Terminals or increase the number of Application DNs. Problem resolution Ensure there are sufficient Virtual Terminal resources available. No action required. Purchase additional Find Me/Follow Me keycodes. Ensure you have sufficient Virtual Terminal resources to perform paging. Ensure that the configured DN has paging permission. Avaya Business Communications Manager Find Me/Follow Me Administration

20 20 Handoff errors The following table lists errors that can occur during a call handoff, as well as the possible causes. Table 4 Call handoff errors list Handoff errors Conf Not Allowed Not Allowed Handoff Failed Ambiguous No Calls Possible causes Attempting to transfer a conference call. Set not programmed for FM/FM, Find Me/Follow Me hand off already in progress Maximum limit of Find Me/Follow Me sessions reached Contact Center call The active call is not connected (alerting or originating). Consult alarm log for cause. Occurs if there are multiple sessions at an external destination. It is ambiguous as to which call should be handed off. No call to hand off to remote destinations and no calls to pull back from external destination. Known issues If Personal Call Manager (PCM) or In-Touch transfers a call while a user is performing a handoff, the handoff fails. NN Copyright 2010 Sourced in Canada Document number: NN Standard Version May 2010

Intelligent Contact Center Agent Guide. Business Communication Manager CallPilot

Intelligent Contact Center Agent Guide. Business Communication Manager CallPilot Intelligent Contact Center Agent Guide Business Communication Manager CallPilot Document Status: Standard Document Version: 04.01 Document Number: NN40040-101 Date: August 2009 Copyright Nortel Networks

More information

Digital Voice Services Residential User Guide

Digital Voice Services Residential User Guide Digital Voice Services Residential User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call

More information

Digital Voice Services User Guide

Digital Voice Services User Guide Digital Voice Services User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call Forwarding

More information

Clear Choice Communications. Digital Voice Services User Guide

Clear Choice Communications. Digital Voice Services User Guide Clear Choice Communications Digital Voice Services User Guide 2 P a g e * Feature Access Codes *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call Forwarding Always Deactivation *90 Call

More information

IP Office 7.0 and BCM 6.0 SIP Interoperability Configuration Notes

IP Office 7.0 and BCM 6.0 SIP Interoperability Configuration Notes IP Office 7.0 and BCM 6.0 SIP Interoperability Configuration Notes Abstract: This document provides information on how to configure a network solution with IP Office 7.0 and BCM 6.0 using SIP trunks. 2011

More information

Digital Telephone User Guide

Digital Telephone User Guide Digital Telephone User Guide 1 Proud to provide Conway s Electric, Water, Cable, Internet and Telephone services. Welcome to Conway Corporation Digital Telephone Service We take pride in providing superior

More information

Verizon Collaboration Plug-In for Microsoft Outlook User Guide

Verizon Collaboration Plug-In for Microsoft Outlook User Guide Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,

More information

Verizon Collaboration Plug-In for Microsoft Outlook User Guide

Verizon Collaboration Plug-In for Microsoft Outlook User Guide Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,

More information

Release Date Version Supersedes Description. June 2006 Initial Release Initial Release

Release Date Version Supersedes Description. June 2006 Initial Release Initial Release 45p SLT User Guide Record of Revision Release Date Version Supersedes Description June 2006 Initial Release Initial Release Copyright XBLUE Networks, LLC 2006 XBLUE Networks reserves the right to make

More information

IPOne Phone System User Interface Guide

IPOne Phone System User Interface Guide IPOne Phone System User Interface Guide DoubleHorn Communications, LLC 1802 W. 6 th Street Austin, TX 78703 Main Office: 512-637-5200 Toll Free: 877-637-HORN (4676) DHC Support: Dial 611 IPOne Phone System

More information

FortiVoice. Version 7.00 User Guide

FortiVoice. Version 7.00 User Guide FortiVoice Version 7.00 User Guide FortiVoice Version 7.00 User Guide Revision 2 28 October 2011 Copyright 2011 Fortinet, Inc. All rights reserved. Contents and terms are subject to change by Fortinet

More information

Telephone Features User Guide. BCM50 2.0 Business Communications Manager

Telephone Features User Guide. BCM50 2.0 Business Communications Manager Telephone Features User Guide BCM50 2.0 Business Communications Manager Document Status: Standard Document Version: 01.01 Part Code: NN40020-100 Date: September 2006 Telephone button icons Use this guide

More information

BCM ADMINISTRATION Element Manager

BCM ADMINISTRATION Element Manager BCM ADMINISTRATION Element Manager Element Manager is the web-based navigation tool which provides access to all operations and maintenance programming of the BCM50 system. To Login Element Manager 1.

More information

Telephone User Guide 9404 and 9408 Models

Telephone User Guide 9404 and 9408 Models Telephone User Guide 9404 and 9408 Models May 2013 Introduction - the 9404 and 9408 Telephone Your telephone provides many features, including a Phone screen for viewing and managing your calls, a History

More information

Business Telephone User Guide

Business Telephone User Guide Business Telephone User Guide 1 Proud to provide Conway s Electric, Water, Cable, Internet and Telephone services. Welcome to Conway Corporation Business Telephone Service We take pride in providing superior

More information

Business Communication Manager BCM 50 and BCM450 Release 5.0 Configuration Guide for Verizon Business SIP Trunking. Issue 1.1

Business Communication Manager BCM 50 and BCM450 Release 5.0 Configuration Guide for Verizon Business SIP Trunking. Issue 1.1 Business Communication Manager BCM 50 and BCM450 Release 5.0 Configuration Guide for Verizon Business SIP Trunking Issue 1.1 Abstract This document provides guidelines for configuring a SIP Trunk between

More information

Corporate Telephony Toolbar User Guide

Corporate Telephony Toolbar User Guide Corporate Telephony Toolbar User Guide 1 Table of Contents 1 Introduction...6 1.1 About Corporate Telephony Toolbar... 6 1.2 About This Guide... 6 1.3 Accessing The Toolbar... 6 1.4 First Time Login...

More information

Intermedia Cloud Softphone. User Guide

Intermedia Cloud Softphone. User Guide Intermedia Cloud Softphone User Guide FOR MORE INFO VISIT: CALL US EMAIL US intermedia.net +1.800.379.7729 sales@intermedia.net 1 Contents 1 Introduction... 3 1.1 Cloud Softphone Features... 3 2 Installation...

More information

Online Control Panel User Guide. Document Version 1.0

Online Control Panel User Guide. Document Version 1.0 Online Control Panel User Guide Document Version 1.0 Table of Contents 1 About This Guide...8 2 Profile...9 2.1 Access Profile Menu... 9 2.2 Profile... 10 2.3 Addresses... 12 2.4 Passwords... 13 2.4.1

More information

BlackBerry Mobile Voice System. Version: 5.3. Administration Guide

BlackBerry Mobile Voice System. Version: 5.3. Administration Guide BlackBerry Mobile Voice System Version: 5.3 Administration Guide Published: 2013-06-27 SWD-20130627112233808 Contents 1 Overview...7 2 Preparing to manage BlackBerry MVS user accounts... 8 3 Managing user

More information

Multimedia Contact Center Setup and Operation Guide. BCM 4.0 Business Communications Manager

Multimedia Contact Center Setup and Operation Guide. BCM 4.0 Business Communications Manager Multimedia Contact Center Setup and Operation Guide BCM 4.0 Business Communications Manager Document Status: Standard Document Version: 02 Part Code: N0060626 Date: June 2006 Copyright 2006 Nortel Networks,

More information

CallPilot Manager & Mailboxes

CallPilot Manager & Mailboxes BCM Rls 6.0 CallPilot Manager & Mailboxes Task Based Guide Copyright 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

Big Sandy Res Premium Hosted VoIP Solution. Product Feature Guide

Big Sandy Res Premium Hosted VoIP Solution. Product Feature Guide Big Sandy Res Premium Hosted VoIP Solution Product Feature Guide January 2007 Big Sandy Res Premium Features Alternate Numbers Anonymous Call Rejection Automatic Callback (intragroup) Call Forwarding (Always,

More information

3C SYSTEM STAR CODES ... ... ... TELEPHONE SET STAR CODE COMMANDS

3C SYSTEM STAR CODES ... ... ... TELEPHONE SET STAR CODE COMMANDS ................................... Table.1.... TELEPHONE SET STAR CODE COMMANDS........................................................... You can use several star code commands directly from a telephone

More information

IP Office Phone Manager Users Guide

IP Office Phone Manager Users Guide IP Office Phone Manager Users Guide 40DHB0002USAR Issue 6 (03/04/2002) Contents Getting Started... 3 Introduction... 3 Getting Started... 4 Phone Manager... 5 Main Window... 5 Call Status... 6 Call History...

More information

Getting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users

Getting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users Getting Started Getting Started with Time Warner Cable Business Class Voice Manager A Guide for Administrators and Users Table of Contents Table of Contents... 2 How to Use This Guide... 3 Administrators...

More information

Premium Digital Voice Solution. User Guide

Premium Digital Voice Solution. User Guide Premium Digital Voice Solution User Guide Table of Contents How to Log into Account Portal & Changing your Password 1 How to Download Toolbar 2 Utilizing Voice Mail 3 Feature Guide & How to Configure

More information

Application Notes for Avaya IP Office 7.0 Integration with Skype Connect R2.0 Issue 1.0

Application Notes for Avaya IP Office 7.0 Integration with Skype Connect R2.0 Issue 1.0 Avaya Solution & Interoperability Test Lab Application Notes for Avaya IP Office 7.0 Integration with Skype Connect R2.0 Issue 1.0 Abstract These Application Notes describe the steps to configure an Avaya

More information

Ipiphony Phone System. User Manual. 1 P a g e

Ipiphony Phone System. User Manual. 1 P a g e Ipiphony Phone System User Manual 1 P a g e About this Guide This guide explains how to use the basic features of your new Aastra phones. Not all features listed are available by default. Contact your

More information

Fibernetics Digital PBX Training Manual

Fibernetics Digital PBX Training Manual Fibernetics Digital PBX Training Manual Logging into the PBX Configuration Facility To login, perform the following steps: 1 In the address field of your web browser, enter the uniform resource locater

More information

Personal Call Manager User Guide. BCM Business Communications Manager

Personal Call Manager User Guide. BCM Business Communications Manager Personal Call Manager User Guide BCM Business Communications Manager Document Status: Standard Document Version: 04.01 Document Number: NN40010-104 Date: August 2008 Copyright Nortel Networks 2005 2008

More information

Avaya CallPilot Fax Set Up and Operation Guide. Avaya Business Communications Manager

Avaya CallPilot Fax Set Up and Operation Guide. Avaya Business Communications Manager Avaya CallPilot Fax Set Up and Operation Guide Avaya Business Communications Manager Document Status: Standard Document Number: NN40080-301 Document Version: 04.02 Date: October 2010 2010 Avaya Inc. All

More information

Single-User VoIP Service User Manual. Version 20080501 Revised 20110202

Single-User VoIP Service User Manual. Version 20080501 Revised 20110202 Single-User VoIP Service User Manual Version 20080501 Revised 20110202 Table of Contents Table of Contents... 2 Your VoIP Service... 2 Who Should Read this Manual... 2 Basic Features... 2 Optional Features...

More information

Yeastar Technology Co., Ltd.

Yeastar Technology Co., Ltd. MyPBX U100 & U200 Extension User s Guide Version: V1.0 Yeastar Technology Co., Ltd. Date: 25 th February, 2014 Yeastar Technology Co., Ltd.(www.yeastar.com) 1/8 Contents INTRODUCTION... 3 1. MYPBX USER

More information

Business Communications Manager Telephone Feature Card

Business Communications Manager Telephone Feature Card Business Communications Manager Telephone Feature Card 2002 Nortel Networks P0993297 Issue 01 Buttons The Business Series Terminal (T-series) Feature button is a small globe icon. The M-series Feature

More information

Configuring Interoperability between Avaya IP Office and Avaya Communication Manager

Configuring Interoperability between Avaya IP Office and Avaya Communication Manager Configuring Interoperability between Avaya IP Office and Avaya Communication Issue 01.01 Contents 1.0 Introduction... 3 1.1 Supported Features... 3 1.2 Network Diagram... 6 1.3 Supported Phones... 6 1.4

More information

BCM Rls 6.0. Remote Access. Task Based Guide

BCM Rls 6.0. Remote Access. Task Based Guide BCM Rls 6.0 Remote Access Task Based Guide Copyright 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and

More information

Single Line Telephone User Guide

Single Line Telephone User Guide Record of Revision Release Date Version Supersedes Description March 2008 Initial Release Initial Release Copyright 2006 We reserves the right to make changes in specifications at any time without notice.

More information

Feature and Technical

Feature and Technical BlackBerry Mobile Voice System for SIP Gateways and the Avaya Aura Session Manager Version: 5.3 Feature and Technical Overview Published: 2013-06-19 SWD-20130619135120555 Contents 1 Overview...4 2 Features...5

More information

1 VoIP/PBX Axxess Server

1 VoIP/PBX Axxess Server - 1 1 VoIP/PBX Axxess Server The Axxess Server supports comprehensive Voice Over Internet Protocol network services, which are based on the Open Source Asterisk VoIP software. The Axxess Server VoIP telephony

More information

Avaya IP Office 8.1 Configuration Guide

Avaya IP Office 8.1 Configuration Guide Avaya IP Office 8.1 Configuration Guide Performed By tekvizion PVS, Inc. Contact: 214-242-5900 www.tekvizion.com Revision: 1.1 Date: 10/14/2013 Copyright 2013 by tekvizion PVS, Inc. All Rights Reserved.

More information

1 P a g e. Digital Voice Services Business User Guide

1 P a g e. Digital Voice Services Business User Guide 1 P a g e Digital Voice Services Business User Guide Feature Access Codes *62 Voice Portal *86 Direct Voice Mail Retrieval *77 Anonymous Call Rejection Activation *87 Anonymous Call Rejection Deactivation

More information

Hosted VoIP Phone System. Desktop Toolbar User Guide

Hosted VoIP Phone System. Desktop Toolbar User Guide Hosted VoIP Phone System Desktop Toolbar User Guide Contents 1 Introduction... 3 1.1 System Requirements... 3 2 Installing the Telesystem Hosted VoIP Toolbar... 4 3 Accessing the Hosted VoIP Toolbar...

More information

Planning and Engineering

Planning and Engineering Release 5.0 Document Revision 01.03 NN40170-200 Document status: Standard Document issue: 01.03 Document date: Product release: BCM 5.0 Job function: Type: Publication Language type: EN. All Rights Reserved.

More information

Voice Mail. Objectives. When you finish this module, you will be able to:

Voice Mail. Objectives. When you finish this module, you will be able to: Voice Mail 23 Objectives When you finish this module, you will be able to: Verify that the Embedded Voice Mail (EVM) application can record and play messages. Check the EVM health. Maintain the EVM system.

More information

Communicator for Mac Help

Communicator for Mac Help Communicator for Mac Help About the ShoreTel Communicator Introduction to the ShoreTel Communicator for Mac ShoreTel Communicator elements Learn about the window layout, panels, icons, buttons and notifications

More information

MiVoice Integration for Salesforce

MiVoice Integration for Salesforce MiVoice Integration for Salesforce USER GUIDE MiVoice Integration for Salesforce User Guide, Version 1, April 2014. Part number 58014124 Mitel is a registered trademark of Mitel Networks Corporation. Salesforce

More information

ESI SIP Trunking Installation Guide

ESI SIP Trunking Installation Guide ESI SIP Trunking Installation Guide 0450-1227 Rev. B Copyright 2009 ESI (Estech Systems, Inc.). Information contained herein is subject to change without notice. ESI products are protected by various U.S.

More information

Polycom Conference Phone Quick Reference Guide ACC-1144 PUG

Polycom Conference Phone Quick Reference Guide ACC-1144 PUG ACC-1144 PUG Polycom Conference Phone Quick Reference Guide Table of Contents INTRODUCTION TO YOUR POLYCOM CONFERENCE PHONE... 2 WELCOME... 2 CONFERENCE PHONE... 2 HOW TO USE YOUR POLYCOM CONFERENCE PHONE...

More information

We thank you for being our customer, we take pride in providing superior and reliable Commercial Voice services to our customers.

We thank you for being our customer, we take pride in providing superior and reliable Commercial Voice services to our customers. Welcome to USA Communications Commercial Voice. We thank you for being our customer, we take pride in providing superior and reliable Commercial Voice services to our customers. This document should answer

More information

Part No. P0993139 05 March 24, 2004. Business Communications Manager. Call Detail Recording System Administration Guide

Part No. P0993139 05 March 24, 2004. Business Communications Manager. Call Detail Recording System Administration Guide Part No. P0993139 05 March 24, 2004 Business Communications Manager Call Detail Recording System Administration Guide 2 Copyright 2004 Nortel Networks All rights reserved. March 24, 2004. The information

More information

Snom Phone Quick Start Guide

Snom Phone Quick Start Guide Snom Phone Quick Start Guide Today s Phone Company 1.866.342.4283 www.megagate.com Table of Contents 1. Quick Reference information... 3 2. Introduction... 4 3. Making Calls... 5 3.1 Internally... 5 3.2

More information

ADDING IP PHONES TO TALKSWITCH

ADDING IP PHONES TO TALKSWITCH TALKSWITCH DOCUMENTATION ADDING IP PHONES TO TALKSWITCH RELEASE 6.50 CT.TS005.008104 ANSWERS WITH INTELLIGENCE COPYRIGHT INFORMATION Copyright 2011 Fortinet, Inc. All rights reserved. Fortinet, FortiGate,

More information

managedip Hosted TDS Table of Contents Calling Features User Guide

managedip Hosted TDS Table of Contents Calling Features User Guide Table of Contents Anonymous Call Rejection... 2 Automatic Callback... 2 Call Forwarding... 3 Call Park/Directed Call Park... 7 Call Park Retrieve... 8 Call Pickup... 8 Call Retrieve... 8 Call Return...

More information

MITEL IP PHONE USER REFERENCE GUIDE Release 4.0

MITEL IP PHONE USER REFERENCE GUIDE Release 4.0 MITEL IP PHONE USER REFERENCE GUIDE Release 4.0 Simple as your phone. Smart as the internet. NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted

More information

Hosted VoIP Phone System. Admin Portal User Guide for. Call Center Administration

Hosted VoIP Phone System. Admin Portal User Guide for. Call Center Administration Hosted VoIP Phone System Admin Portal User Guide for Call Center Administration Contents Table of Figures... 4 1 About this Guide... 6 2 Accessing the Hosted VoIP Phone System Administration Portal...

More information

ScopTEL TM IP PBX Software. Fixed Mobile Convergence and Follow Me

ScopTEL TM IP PBX Software. Fixed Mobile Convergence and Follow Me Fixed Mobile Convergence and Follow Me Description: Fixed Mobile Convergence ScopTEL Fixed Mobile Convergence allows a supported SIP Desk phone to hand a call off to a mobile device ScopTEL Fixed Mobile

More information

Category: ClearTrunk Hosted PBX Features

Category: ClearTrunk Hosted PBX Features Category: ClearTrunk Hosted PBX s Group: Auto Attendants Customer Portal Top Level Auto Attendant (Always On) Multiple Top Level Auto Attendants (Always on) Top Level Auto Attendant (Time Based) Sub-Level

More information

Advanced Seat Fact Sheet

Advanced Seat Fact Sheet DigiDial-VoIP Advanced service makes your telephone work for you Transform your current, costly, closed and proprietary phone system into a cost-effective, IP-based communications tool for all your employees,

More information

Business Communication Manager BCM 50 and BCM450 Release 6.0 Configuration Guide for Skype SIP Connect Service. Issue 1.0

Business Communication Manager BCM 50 and BCM450 Release 6.0 Configuration Guide for Skype SIP Connect Service. Issue 1.0 Business Communication Manager BCM 50 and BCM450 Release 6.0 Configuration Guide for Skype SIP Connect Service Issue 1.0 Abstract This document provides guidelines for configuring a SIP Trunk between a

More information

Digital Voice Services User Guide

Digital Voice Services User Guide Digital Voice Services User Guide * Feature Access Codes *72 Call Forwarding Always Activation *73 Call Forwarding Always Deactivation *90 Call Forwarding Busy Activation *91 Call Forwarding Busy Deactivation

More information

Cloud VOIP Features. * DTA may have limited features

Cloud VOIP Features. * DTA may have limited features Cloud VOIP Features * * DTA may have limited features Cloud VOIP Features Crexendo s Cloud VOIP features available to customers who purchase a Crexendo 200 or Crexendo 300 plan. The Crexendo DTA plan is

More information

Reports Overview With Fuse Professional you can keep track of the calls made and received by all the extensions in the system.

Reports Overview With Fuse Professional you can keep track of the calls made and received by all the extensions in the system. Reports Overview With Fuse Professional you can keep track of the calls made and received by all the extensions in the system. The Call Reports groups the available controls into the following three fieldsets:

More information

Business Communication Manager Release 5.0 Configuration Guide

Business Communication Manager Release 5.0 Configuration Guide Avaya BCM Test Lab Business Communication Manager Release 5.0 Configuration Guide For Use with AT&T IP Flexible Reach, IP Flexible Reach with Business in a Box, and IP Toll Free Issue 2.1 Abstract This

More information

vsuite Home Phone Feature Reference

vsuite Home Phone Feature Reference vsuite Home Phone Feature Reference Below is a list of features that are included with your new vsuite telephone service. Should you have any questions or problems with a feature please feel free to contact

More information

Hosted Fax Mail. Hosted Fax Mail. User Guide

Hosted Fax Mail. Hosted Fax Mail. User Guide Hosted Fax Mail Hosted Fax Mail User Guide Contents 1 About this Guide... 2 2 Hosted Fax Mail... 3 3 Getting Started... 4 3.1 Logging On to the Web Portal... 4 4 Web Portal Mailbox... 6 4.1 Checking Messages

More information

Call Center Agent Guide. Part No. P

Call Center Agent Guide. Part No. P Call Center Agent Guide Part No. P0919437 02 2 Call Center Agent Guide Copyright 2001 Nortel Networks All rights reserved. 2001. The information in this document is subject to change without notice. The

More information

Allworx User s Guide (Release 7.2.3.x)

Allworx User s Guide (Release 7.2.3.x) Allworx User s Guide (Release 7.2.3.x) No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy, recording,

More information

Norstar ICS Telephone Feature Guide

Norstar ICS Telephone Feature Guide Norstar ICS Telephone Feature Guide About this guide Use this guide as a quick reference for accessing the features of your telephone. Your system administrator will inform you if any of these features

More information

User Guide. Updated 1-1-11

User Guide. Updated 1-1-11 User Guide Updated 1-1-11 1 Contents 1. Setting up your Phone Phone Setup o Phone setup instructions o Recording Voicemail Greeting and Voicemail Menu o Testing tools Phone Usage o Call Transfer, Call

More information

SIP-T22P User s Guide

SIP-T22P User s Guide SIP-T22P User s Guide Thank you for choosing this T-22 Enterprise IP Phone. This phone is especially designed for active users in the office environment. It features fashionable and sleek design, and abundant

More information

Contents 1. Setting up your Phone Phone Setup Phone Usage 2. User Portal 3. Softphone for your computer 4. Faxing

Contents 1. Setting up your Phone Phone Setup Phone Usage 2. User Portal 3. Softphone for your computer 4. Faxing User Guide 1 Contents 1. Setting up your Phone Phone Setup Phone setup instructions Recording Voicemail Greeting and Voicemail Menu Testing tools Phone Usage Call Transfer, Call Forwarding and Do Not Disturb

More information

Norstar Personal Call Manager User Guide

Norstar Personal Call Manager User Guide Norstar Personal Call Manager User Guide 3 Table of contents Personal Call Manager 7 Using a handsfree telephone with Personal Call Manager 7 About this guide 7 Starting Personal Call Manager 8 Personal

More information

# $ %&' ( $" )% %! $" )$) %! &%& $'('!

# $ %&' ( $ )% %! $ )$) %! &%& $'('! !!" # $ %&' ( $" )% %! $" )$) %! &%& $'('! Contents Anonymous Call Rejection 3 Call Block 3 Call Forward 4 Call Return 5 Call Waiting 5 Caller ID 6 Do Not Disturb 7 Find Me 7 Last Number Redial 8 Selective

More information

BCT Communication Systems Inc.

BCT Communication Systems Inc. BCT Communication Systems Inc. Basic Operating Instructions For the Panasonic PBX Telephone System Making Calls To an Extension: 1. Lift the handset of your telephone 2. Press the INTERCOM key 3. Dial

More information

silhouette Cloud-Based Phone System Mitel IP Phone User Reference Guide Release 5.0 Final

silhouette Cloud-Based Phone System Mitel IP Phone User Reference Guide Release 5.0 Final silhouette Cloud-Based Phone System Mitel IP Phone User Reference Guide Release 5.0 Final Contents Introduction...1 Setting your language...1 Setting your language for the web interface...1 Setting your

More information

Polycom 2-Line Desk Phone Quick Reference Guide

Polycom 2-Line Desk Phone Quick Reference Guide Polycom 2-Line Desk Phone Quick Reference Guide ACC-1142 PUG Table of Contents INTRODUCTION TO YOUR POLYCOM 2-LINE DESK PHONE... 2 WELCOME... 2 DESK PHONE... 2 HOW TO USE YOUR POLYCOM 2-LINE DESK PHONE...

More information

Call Detail Recording System Administration Guide. Avaya Business Communications Manager

Call Detail Recording System Administration Guide. Avaya Business Communications Manager Call Detail Recording System Administration Guide Avaya Business Communications Manager Document Status: Standard Document Number: NN420170-605 Document Version: 05.01 Date: May 2010 2010 Avaya Inc. All

More information

Part No. P0919415 02.2. CallPilot Manager. Set Up and Operation Guide

Part No. P0919415 02.2. CallPilot Manager. Set Up and Operation Guide Part No. P0919415 02.2 CallPilot Manager Set Up and Operation Guide 2 CallPilot Manager Set Up and Operation Guide Copyright 2001 Nortel Networks All rights reserved. 2001. The information in this document

More information

Norstar ICS Telephone Feature Guide

Norstar ICS Telephone Feature Guide Norstar ICS Telephone Feature Guide About this guide Use this guide as a quick reference for accessing the features of your telephone. Your system administrator will inform you if any of these features

More information

Avaya IP Office Platform Web Self Administration

Avaya IP Office Platform Web Self Administration Avaya IP Office Platform Web Self Administration Release 9.1 Issue 01.02 August 2015 Contents Chapter 1: Avaya IP Office Platform Web Self Administration... 3 Logging in to Web Self Administration... 3

More information

silhouette Mitel IP Phone User Reference Guide Release 4.0 Final

silhouette Mitel IP Phone User Reference Guide Release 4.0 Final silhouette Mitel IP Phone User Reference Guide Release 4.0 Final Contents Introduction...1 Setting your language...1 Setting your language for the web interface...1 Setting your language for the phone

More information

With 360 Cloud VoIP, your company will benefit from more advanced features:

With 360 Cloud VoIP, your company will benefit from more advanced features: Voice over IP (VoIP) has emerged as the new leader in cost-effective standards based communications. 360 Cloud VoIP enables customers have the benefits of an Enterprise PBX for a fraction of the cost of

More information

5 Setting up a Contact Center

5 Setting up a Contact Center contact_center.fm 5 This example describes the setup and configuration of an OpenScape Office Contact Center based on a fictional customer scenario. It is intended to assist you in setting up a customized

More information

Mitel 5000 Communications Platform

Mitel 5000 Communications Platform Mitel 5000 Communications Platform Phone User Guide Supplement For Version 5.0 Software Introduction.................................................................... 2 Affected User Guides............................................................

More information

OfficeSuite Cloud-Based Phone System Mitel IP Phone User Reference Guide Release 5.0 Final

OfficeSuite Cloud-Based Phone System Mitel IP Phone User Reference Guide Release 5.0 Final OfficeSuite Cloud-Based Phone System Mitel IP Phone User Reference Guide Release 5.0 Final Note: The information contained in this document is the property of Broadview Networks Inc. and is disclosed to

More information

Feature Reference. Features: Call Forwarding Call Waiting Conference Calling Outbound Caller ID Block Last Call Return VoiceMail

Feature Reference. Features: Call Forwarding Call Waiting Conference Calling Outbound Caller ID Block Last Call Return VoiceMail Feature Reference This document will provide you with information on and how to use the following features of your phone service with Standard Broadband. Features: Call Forwarding Call Waiting Conference

More information

User Guide. for the. Coral. Phone System. and. T3 Voice Mail System

User Guide. for the. Coral. Phone System. and. T3 Voice Mail System User Guide for the Coral Phone System and T3 Voice Mail System July 2010 Accessing Help on Using the Phone System Help Desk 581-4000 option 1 The following materials may be found on-line: The Coral User

More information

Using Avaya Aura Messaging

Using Avaya Aura Messaging Using Avaya Aura Messaging Release 6.3.2 Issue 1 December 2014 Contents Chapter 1: Getting Started... 4 Messaging overview... 4 Prerequisites... 4 Accessing your mailbox from any phone... 4 Accessing the

More information

Using Avaya Flare Experience for Windows

Using Avaya Flare Experience for Windows Using Avaya Flare Experience for Windows Release 9.0 Issue 02.01 September 2013 Contents Chapter 1: About Flare Experience... 5 About Flare Experience... 5 Main window... 6 Button descriptions... 10 Chapter

More information

LAN CTE Configuration Guide. BCM Business Communications Manager

LAN CTE Configuration Guide. BCM Business Communications Manager LAN CTE Configuration Guide BCM Business Communications Manager Document Status: Standard Document Version: 05.02 Document Number: NN40010-601 Date: December 2009 Copyright 2006-2009 Nortel Networks, All

More information

Part No. P0935737 02. Multimedia Call Center. Set Up and Operation Guide

Part No. P0935737 02. Multimedia Call Center. Set Up and Operation Guide Part No. P0935737 02 Multimedia Call Center Set Up and Operation Guide 2 Multimedia Call Center Set Up and Operation Guide Copyright 2001 Nortel Networks All rights reserved. 2001. The information in this

More information

OSSmosis Administrator Portal

OSSmosis Administrator Portal OSSmosis Administrator Portal USER GUIDE TM 989 Old Eagle School Road Suite 315 Wayne, PA 19087 USA 610.964.8000 www.evolveip.net Release 1.0 Document Version 1.0 Copyright Notice Copyright 2010 Evolve

More information

CenturyLink Smart IP Hosted Voice and Data

CenturyLink Smart IP Hosted Voice and Data CenturyLink Smart IP Hosted Voice and Data Hosted Voice End User Guide Document ID VPM 549 0001 1 TABLE OF CONTENTS 1. Introduction... 7 2. Advanced Phone Features... 8 2.1 Call Forwarding... 8 2.2 Speed

More information

Vonage Anywhere. User Guide. Document Version 1.1

Vonage Anywhere. User Guide. Document Version 1.1 Vonage Anywhere User Guide Document Version 1.1 Table of Contents 1 Introduction... 3 1.1 About This Guide... 3 1.2 Overview... 3 2 First Time Setup... 4 2.1 Initial Setup... 4 2.2 Selective Criteria...

More information

Device SIP Trunking Administrator Manual

Device SIP Trunking Administrator Manual Table of Contents Device SIP Trunking Administrator Manual Version 20090401 Table of Contents... 1 Your SIP Trunking Service... 2 Terminology and Definitions... 2 PBX, IP-PBX or Key System... 2 Multi-port

More information

TruConnect. Hosted PBX User Guide. Quick Start Guide - Page 2. Table of Contents - Page 5. 1-800-768-1212 www.truvista.net

TruConnect. Hosted PBX User Guide. Quick Start Guide - Page 2. Table of Contents - Page 5. 1-800-768-1212 www.truvista.net TruConnect Hosted PBX User Guide R R Quick Start Guide - Page 2. Table of Contents - Page 5. 1-800-768-1212 www.truvista.net TruConnect User Guide Page 1. Hosted TruConnect IP PBX Quick Reference Guide

More information

Evolution PBX User Guide for SIP Generic Devices

Evolution PBX User Guide for SIP Generic Devices Evolution PBX User Guide for SIP Generic Devices Table of contents Introduction... 1 Voicemail... Using Voicemail... Voicemail Menu... Voicemail to Email... 3 Voicemail Web Interface... 4 Find Me Rules...

More information

Avaya one-x Deskphone Edition for 9630/9630G IP Telephone User Guide

Avaya one-x Deskphone Edition for 9630/9630G IP Telephone User Guide Avaya one-x Deskphone Edition for 9630/9630G IP Telephone User Guide 16-300700 Issue 3 May 2007 Contents Contents Notices... 5 Introduction to the 9630/9630G IP Telephone... 7 Overview... 7 Scrolling and

More information

Avaya one-x Deskphone Edition for 9640 IP Telephone User Guide

Avaya one-x Deskphone Edition for 9640 IP Telephone User Guide Avaya one-x Deskphone Edition for 9640 IP Telephone User Guide 16-600910 Issue 1 January 2007 Contents Contents Notices... 5 Introduction to the 9640 IP Telephone... 7 Overview... 7 About Scrolling and

More information