2 PBX Administrator Guide URL for the site is https://hostedpbx.voxnetinc.com/login.php Enter you Username E mail address Enter your Password - Your extension The HOME page opens Here you can access the following options by clicking on the appropriate tab on the top of your screen: 2
3 Activity = using the activity tab, you can access Calls Date and time, Duration, Call type, Call From (CID), call To, Account code information Voic =Using the voice mail tab, you can access and See message ID, caller ID, Date/Time, Duration Services = Under the Services tab, you can access PBX info, Phone numbers, E911, extensions, mailboxes, auto attendant, time frames, groups, Holidays Reports = Under the Reports tab you can view call activity by start and end dates, call type, and choose to view as a graph or list of calls. Settings: under the settings tab you are able to update a user profile and change user type from Administrator, to Call center agent, or basic end user. You may also change an extension in this area. This guide will aide you in basic programming to edit extensions, voice mail boxes, groups, phone numbers, auto attendant, time frames and holiday greetings. Most Administrative programming is done under the Services tab. 3
4 Click on the SERVICES tab When the service tab opens you will be able to adjust parameters for PBX Features. The bulk of functionality of the Customer Portal is within the PBX Configuration module. There are two types of users in the Customer Portal, Administrator and Employee. The Administrator has the ability to administrate all aspects of their assigned PBX. Administrators can create other users, modify phone numbers and extension settings, mailboxes, call routing, auto attendants, conference bridges, call blocking and after hour settings, and E911. Managing Extensions: From the left column on your screen, double click on Extensions to open your extension list. You will edit extensions, call routing and voice mail boxes in this area. 4
5 STEP 1: Editing Extensions: 1. From the left column of your screen, click on Extensions to open your extension list. 2. To EDIT an existing extension or mailbox, while on the list of extensions. Simply click EDIT next to the extension you wish to edit. An Extension Detail Report opens. This is where you will enter all of the associated information for the new extension including, name, call routing options, and voice mail. NOTE: E911 location MUST be configured as part of changing or adding an extension, either before or after configuration. All information associated with the end users location must be provided and tested. This is also accessed from the left side of your screen by clicking on E911 (directly above Extensions). 5
6 STEP 2: Setting up the Extension Details Programming extensions call Routing and Configuration: For each extension, you must configure a path (call routing) for calls to take if that extension is busy or unable to answer the phone. Step1 Click on the first tab Call Routing.The Routing and configuration page opens. Configure how you would like incoming calls to be handled by choosing the appropriate options and rules which are accessed from the dropdown boxes. Routing Options: Try First: The first setting system sends calls to. Usually set to Phone. From the dropdown boxes, choose appropriate extension. If Busy: From the dropdown boxes, choose path for call to follow if busy If Not Answered: From the dropdown boxes, choose the path for call to follow if the call is unanswered. If Offline: From the dropdown, choose path for call to follow if phone is offline. (Example of second call path options: Voice mail, Group, Automated attendant, name directory, Outside telephone number) NOTE: The additional Tabs across Routing and Configuration are used to program phone and extension details and additional call paths. Step 2: a. Click on the second tab Find Me 6
7 Find Me This feature allows you to program routing to have the system locate you by dialing 5 subsequent devices/locations until you accept or reject a call. Choose Outside number or Extension or other extension Enter or choose destination Check Active box to activate. You must set ring time for each location; you also have the option, by simply checking the provided box, to have the callers name announced and the ability to give the caller an option to transfer to voic . (You must also configure times of day and days of the week in the provided area.) Step 3: Click on the third tab Advanced: Advanced tab allows you to configure extension details such as: message waiting extension, rules for call waiting, missed call list, and show agent status. Using the dropdown boxes, set your advanced options. You are now ready to make changes to the extensions mailbox STEP 3: Setting up or editing the extension mailbox 7
8 Access user mailbox: 1. While still on the extension detail page, or 2. From the left side of screen, choosing Mailboxes, or 3. By clicking on EDIT while on the extension list. From the dropdown box, select or confirm extension you wish to assign the mailbox to. Select the option for recorded messages under Recordings and Greetings 1. Unavailable or Busy. 2. Click record or play. 3. A name must be recorded to associate with that extension. 4. Click Record or Play. NOTE: Once a mailbox is added to the system, the end user should record a greeting and a name to associate with that mailbox. To record a greeting: Dial * followed by your mailbox number. Your phone will ring and you will be guided thru the recording of your greeting. Or click the Record or Play buttons and enter the appropriate extension in the provided text box shown above. When finished entering the required information in steps 1, 2 and 3 Click Save. Important Note: When mailbox options are accessed from the left column of your screen by clicking on mailboxes, you will have the additional settings of Notifications and Advanced Settings. When accessing mailboxes via the extension edit option, you will not see the options to set notifications or advanced settings. 8
9 Notifications: enter e mail address to receive a voice mail notification in your e mail Advanced Settings: Check box to allow caller to: Dial during an announcement, skip voice mail Instructions, listen to an announcement message only, or hide the mailbox from the company directory. When finished, click save. GROUPS: Adding an extension to a ring group While on the SERVICES tab, from the left side of your screen, double click on GROUPS. Click on New Ring Group 9
10 1. Name the new group 2. Choose ring rules (ring all extensions) choose same time or sequentially. 3. Under Seconds to Ring, Set time to ring group (note, each ring is aprox. 5-6 seconds) 4. Choose caller ID settings 5. From the right column of available extensions, highlight to add or remove 6. From the right column, you can format the sequential ring order by moving an extension up or down 7. Set the final forwarding step by choosing from the dropdown box: i. 8. Click on Add Group at bottom of page to finish or cancel. Phone Numbers: Managing Telephone numbers ring in destination: While on the SERVICES tab, from the left side of your screen, click on Phone Numbers 10
11 From this window you are able to edit. To Edit highlight the number you need to edit and click the EDIT button on the far left of the column When the window opens you are able to make changes to the following: Global Caller ID Name, screen for privacy, internal presentation of caller ID, Holiday options, routing and Music on Hold. When finished, click Save. AUTOMATED ATTENDANT: While on the SERVICES tab, from the left side of your screen, click on Auto Attendant To edit an existing greeting: Click on Edit next to the greeting you need to edit. OR To create a new attendant greeting click on New Auto Attendant 1. General Settings: Edit attendant name, attendant timeout, and digit timeout 2. Announcement: Click on Record to record a new announcement, or click on Play to listen to the current greeting. 11
12 Attendant Name: Short name given to each attendant to help identify Attendant Timeout: Amount of time after the greeting is finished playing before timeout rule is executed Digit Timeout: Amount of time between presses before attendant attemts to connect user to extension or option dialed. To Record an Auto Attendant Greeting: To record by phone, click the RECORD button. Your phone will ring and you will be prompted thru setting up the greeting. *322 is the feature code that will also allow you to record the greeting. 3. Button Configuration (digit translations) From the Button column, choose the button you wish callers to press in relation to the announcement you will record. From the Route To column, choose the destination or action. If your destination so requires, you will be prompted to enter the destination information. i.e. extension, group, automated attendant, mailbox etc. Note: Timeout options means if the caller does not choose any option, what will happen to that call? 12
13 After your Buttons have been configured within the desired auto attendant, click TIME FRAMES: While on the SERVICES tab, from the left side of your screen, click on Time Frames Next to the Hours you wish to work with, click EDIT Or, to create a new time frame, click This is where you will set the day and night auto attendant s schedule for days of the week, and start and end times. Time frame name: Name of time frame you are working with During hours forward calls to: From the drop down box, highlight and choose option for where the calls must ring into during the day. (i.e. auto attendant, group, mailbox, directory). From the second drop down, when applicable, enter or choose ring in destination details. After Hours forward to: From the dropdown box, highlight to choose option for where the calls must ring during closed/night hours. (i.e. directory, mailbox, ) From the second drop down, when applicable, and enter ring in destination details To complete set up, using the drop down boxes: Check, the day of the week and check All day where appropriate Enter start time under the Before column 13
14 Enter end time under the After column When finished, click Save. Holidays To create and manage Holidays: While on the SERVICES tab, from the left side of your screen, click on Holidays Next to the Holiday you wish to work with, click EDIT Or Delete To create a New Holiday, click on the New Holiday tab. Click on Add Holiday Conference Bridge: To create a new conference bridge room: While on the SERVICES tab, from the left side of your screen, click on click on Conference Bridge To create a new CONFERENCE Bridge room, click on New Conference Room 14
15 Assign a conference number and a numeric password. Click Add Conference Bridge DDevine
one Managing your PBX Administrator ACCESSING YOUR PBX ACCOUNT Navigate to https://portal.priorityonenet.com/ and log in to the PriorityOne portal account. If you would like your web browser to keep you
Personalizing Your Individual Phone Line Setup For assistance, please call 1-800-453-2251 ext. 102. With these instructions, you will: 1. Record your greeting. 2. Configure your 911 setting. 3. Learn how
My Account Quick Start for Verizon Business Digital Voice Service Guide for Office System Administrators Accessing My Account Phone Assignment Defining the User Site Services Auto Attendant Voice Portal
Hosted PBX Auto Attendant Setup Guide Auto Attendant Setup and Maintenance Hosted PBX 3/11/15 TO EDIT YOUR AUTO ATTENDANT: Go to http://portal.hpbx.telepacific.net/ Enter your username and password. Click
Voicemail * Guide You can access your business voicemail using any phone. IMPORTANT: FIRST-TIME LOGIN INSTRUCTIONS The first time you log in, you will need to use the Voicemail Wizard to set a password
Asterisk Voicemail User Reference Chapter 1. An Overview The Asterisk PBX offers a highly flexible, highly capable voice mail system. Among the features that it offers are: Three different types of greetings.
Business Telephone User Guide 1 Proud to provide Conway s Electric, Water, Cable, Internet and Telephone services. Welcome to Conway Corporation Business Telephone Service We take pride in providing superior
Evolution PBX User Guide for SIP Generic Devices Table of contents Introduction... 1 Voicemail... Using Voicemail... Voicemail Menu... Voicemail to Email... 3 Voicemail Web Interface... 4 Find Me Rules...
Getting Started Getting Started with Time Warner Cable Business Class Voice Manager A Guide for Administrators and Users Table of Contents Table of Contents... 2 How to Use This Guide... 3 Administrators...
Digital Telephone User Guide 1 Proud to provide Conway s Electric, Water, Cable, Internet and Telephone services. Welcome to Conway Corporation Digital Telephone Service We take pride in providing superior
Digital Voice Services Residential User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call
Call Center Guide Zayo Enterprise Networks Page 1 of 13 March 18, 2010 Call Center Feature...3 1.1 Call Center...3 1.1.1 List and Activate or Deactivate Call Centers...3 1.1.2 Access the Profile Menu for
My Hosted PBX Portal User Guide https://mypbx.primus.ca/ Quick Click Features Call Log Tab Directory Tab Voice Mail Tab Phone Control Tab Concierge Tab Call treatments Find Me Follow Me Remote Phone Call
Digital Voice Services User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call Forwarding
Auto Attendant User Guide Specifications subject to change without notice. Facilities described may or may not be supported by your network. This documentation refers to software version 14.183 for hardware
SMALL BUSINESS USER GUIDE TABLE OF CONTENTS Anonymous Call Rejection 4 Anywhere 5 Call Block 6 Call Forwarding 7 Call Logs 8 Call Return 8 Call Transfer 8 Call Waiting 9 Caller ID 9 Do Not Disturb 10 Find
Voice Mail with E-Forward Online User Guide Check voice messages from any phone, your e-mail or online! Discover the ultimate convenience of managing your home and family life using Ponderosa Voice Mail
NUMBER: PIN: TELEPHONE VOICEMAIL ACCESS To log into your voicemail box from your greeting: 1. Dial your phone number and let it ring to voicemail. 2. Press * to interrupt your greeting. 3. Enter your PIN
Auto Attendant or IVR Setup Guide DigiCloud IP PBX Solution Auto Attendant DigiCloud Auto Attendant is a flexible utility designed to greet callers and transfer them either to an existing DigiCloudSwitch
Logging In 1. From your Internet browser, enter the following URL: http://selfcare.ucc.ny.gov 2. Choose End User Self Care. 3. Enter your username and password: a. Username: Enter your LDAP user ID. (same
Initial Voicemail Set-up: To properly greet callers, you must record three things. You need to record your Name, your Unavailable, and your Busy greetings. By doing this, you will insure that every caller
CUSTOMER CONFIGURATION AUTO ATTENDANT ADMINISTRATOR S GUIDE Primus Business Services AAAG10-2013 Table of Contents Overview... 3 What is an Auto Attendant?... 3 Features... 4 Options... 6 Global Options...
Welcome to USA Communications Commercial Voice. We thank you for being our customer, we take pride in providing superior and reliable Commercial Voice services to our customers. This document should answer
Wire your business for success Find great business services inside. BUSINESS PHONE USER S MANUAL INSIDE: - PHONE PLANS - HOW TO ACCESS YOUR FEATURES ONLINE CLICK BUSINESS.CABLEONE.NET TODAY! BUSINESS CARE
Office Voice User Guide User Guide Contents Anonymous Call Rejection 3 Call Block 3 Call Forward 4 Call Return 5 Call Waiting 5 Caller ID 6 Do Not Disturb 7 Find Me 7 Last Number Redial 8 Selective Call
CommPortal Go to http://myphone.bayring.com User Name: Your 10-digit telephone number (no dashes) Password: Your voice mail password Summary Click here to manage forwarding. Messages & Calls You can play
Charter Business Hunt Group Administrator Start-up and Quick Reference Guide This guide is designed to help company telephone administrators manage the most common tasks related to initial set-up and on-going
1 P a g e Digital Voice Services Business User Guide Feature Access Codes *62 Voice Portal *86 Direct Voice Mail Retrieval *77 Anonymous Call Rejection Activation *87 Anonymous Call Rejection Deactivation
Digital Voice Services Business User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call
Feature Reference This document will provide you with information on and how to use the following features of your phone service with Standard Broadband. Features: Call Forwarding Call Waiting Conference
NGT Hosted Digital Voice User Guide December 2009 Getting Started Making Calls Using Your NGT Hosted Digital Voice service Domestic Dial as you normally would. You can also reference your local telephone
5-way Calling To include an additional party or parties to the current call: Flash (press quickly and release) the receiver button The call is placed on hold and you hear dial tone. Dial the phone number
In the Participants field, enter the number of conference ports you wish to reserve. Each party that will be dialing into the conference requires a port. If multiple parties will be sharing a speakerphone
How to Configure Auto Attendants An Auto Attendant is an automated attendant or receptionist that answers the main company phone number; and provides a personalized greeting and menu options to callers.
End User Training Guide Everything You Need to Get Started on Vonage Business Solutions End User Portal This guide will give you a comprehensive look at the Vonage Business Solutions online user interface
TOTALCLOUD PBX FEATURES GUIDE With TotalCloud PBX, Birch offers all the features your business needs in a phone system. Included Features Mobility Mobile Communicator A softphone application that extends
Assistant-Enterprise Toolbar Go to http://www.vc3.com/support/pages/voiceadvantage-guides.aspx to access the toolbar download. Assistant Enterprise Toolbar in Internet Explorer: Assistant Enterprise Toolbar
Service Change Charge...$18 Monthly Service...$3/mo. LOGIN TO MY SERVICES In your web browser type in myservices.gondtc.com. Enter your Username (ten-digit phone number for example ) and Password. Your
FairPoint Hosted PBX Business Advantage Premium Service - User Tutorial Welcome This training will help you get the most from your new Hosted PBX service. Service: FairPoint Hosted PBX - Business Advantage
Vonage Anywhere User Guide Document Version 1.1 Table of Contents 1 Introduction... 3 1.1 About This Guide... 3 1.2 Overview... 3 2 First Time Setup... 4 2.1 Initial Setup... 4 2.2 Selective Criteria...
NEXTLEVEL INTERNET NextLevel Voice User Guide N E X T L E V E L I N T E R N E T NextLevel Voice User Guide NextLevel Internet P.O. Box 502661 San Diego, CA 92150 Sales 858-836-0703 Support 858-836-0700
MANAGED VOICE SOLUTIONS QUICK START GUIDE WELCOME Welcome to Mediacom Business Managed Voice Solutions! This guide is intended to get you up-and-running for the basic features associated with the product.
2012 C Page 1 Contents Getting Started emerge Dashboard Login... 3 Main Profile Screen... 5 Group Services... 5 Auto Attendant Overview... 7 Modifying Auto Attendant Settings... 7 Auto Attendant Modify
Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,
NYMC Voice Mail User Guide Table of Contents Accessing Your Mailbox... 3 From your campus phone...... 3 From a campus phone that is not yours... 3 From outside the campus... 3 Greetings... 4 Change your
ERFECT PBX Admin Training Guide Voice and Data Experts Proudly Serving Colorado Since 1995 Quick Tips Managing Users / Phones / Extensions Login to your account and click on Extensions and Directory. User
Shaw Business Auto-Attendant User Guide Contents Steps to Setup an Auto-Attendant... 3 Plan your Auto-Attendant structure...4 Prepare custom greetings for each menu and sub-menu... 5 Providing Custom greetings
Fibernetics Digital PBX Training Manual Logging into the PBX Configuration Facility To login, perform the following steps: 1 In the address field of your web browser, enter the uniform resource locater
Personal Communication Manager Quick Reference Guide www.bellaliant.net/personalcommunicationmanager/ LEGAL NOTICE Copyright 2009 Nortel Networks. All Rights Reserved. This document is not to be copied,
IPitomy User Guide Business Phones Conferencing Voice Mail Using Your Telephone Your new telephone is a state of the art IP Telephone instrument. It is manufactured by Aastra, the manufacturers of Northern
CALLPILOT VOICEMAIL USER GUIDE SETTING UP YOUR MAILBOX First-Time Login o Dial 7002, the CallPilot voice mail access number o Enter your MAILBOX NUMBER then press o Enter your temporary password, (32 +
InSciTek Microsystems 635 Cross Keys Park Fairport, NY 14450 585-421-3850 Setting up Your Phones Table of Contents Setting up Your Phones... 1 How to Add an Analog Handset... 2 How to Add a SIP Handset...
Virtual Phone System User Guide v5.4 169 Saxony Road, Suite 212 Encinitas, CA 92024 Phone & Fax: (800) 477-1477 Welcome! Thank you for choosing FreedomVoice. This User Guide is designed to help you understand
Hosted PBX Administrator Quick Start Guide 3/11/15 LOGIN Go to http://portal.hpbx.telepacific.net/ You can also login from insidetelepacific.com/portals/tpac-portals.asp, select TelePacific Hosted PBX.
Extension Manual User portal, Dial codes & Voice mail for 3CX Phone System Version 7.0 Copyright 2006-2008, 3CX ltd. http:// E-mail: firstname.lastname@example.org Information in this document is subject to change without
Quick Start Guide Comwave Home Phone Adapter Important: This guide describes the supported configuration for Comwave Home Phone Service. When calling Comwave s Technical Support Team, your network must
Using Avaya Aura Messaging Release 6.3.2 Issue 1 December 2014 Contents Chapter 1: Getting Started... 4 Messaging overview... 4 Prerequisites... 4 Accessing your mailbox from any phone... 4 Accessing the
Hosted Business Class VoIP s Customer Portal Web based user interface that allows users to configure their PBX, create call queues and groups, view call detail records and billing information, listen to
User Guide 1 Contents 1. Setting up your Phone Phone Setup Phone setup instructions Recording Voicemail Greeting and Voicemail Menu Testing tools Phone Usage Call Transfer, Call Forwarding and Do Not Disturb
IP Telephony Contact Centers Mobility Services Quick Reference Guide for Avaya Distributed Office voice mail 03-602108 Issue 1 May 2007 This guide explains how to use Avaya Distributed Office voice mail.
MightyCall Receptionist Customers s Guide MightyCall Receptionist: Customers s Guide Document version: 5.2.857.0.rev.19012 Copyright 2012 INFRATEL, Inc. This document contains instructions and recommendations
itelecenter Virtual PBX Extension User Guide Version 13 October 2011 COANetwork 2011 itelecenter Virtual PBX Extension User s Manual A Virtual PBX Extension can be set up for you by your itelecenter Administrator.
Administrator Guide Hosted IP-PBX Phone System Business Voice Systems Metro Connection Services Commercial DirecTV Managed Services Data Center Business Voice Systems Metro Broadband Services Data Center
HELPFUL HINTS FOR VOIP PHONES TO LEAVE A MESSAGE IN MAILBOX WITHOUT CALLING THE NUMBER ACCESS THE LINE (GET DIAL TONE) - PRESS STAR DIAL 5 DIGIT NUMBER TO TRANSFER A CALL WITHOUT ANNOUNCING WHOSE CALLING
Hosted PBX Call Control Toolbar Guide 10/15/2014 TELEPACIFIC CALL CONTROL TOOLBAR Call Control Toolbar in IE or Firefox: Call Control Toolbar in Outlook 2010: Log In and Log Out To log in, click Login.
Dear Valued Customer, We are proud to welcome you to the EvenLink s Crystal Clear Digital Phone service. Our network reliability, customer support and value pricing are a great combination. We appreciate
CommPortal Go to http://myphone.bayring.com User Name: Your 10-digit telephone number (no dashes) Password: Your voice mail password Dashboard The dashboard provides a way to quickly access some of your
Charter Business Phone Plus Start-up and Quick Document Version 1.0 About this Guide This guide is designed to help company telephone administrators manage the most common tasks related to initial set-up
Enhanced Call Processor (ECP) User Guide Overview The Enhanced Call Processing Mailbox (ECP), also referred to as Callers Menu, allows callers to route themselves to specific persons, departments, mailboxes
CSULB Voice Mail Setup and use your new voice mailbox 2 Welcome... 4 Setting Up Your Mailbox... 4 Logging In... 5 Working with Messages... 6 Quick message... 6 Check Messages... 6 Playing Messages... 6
Hosted VoIP Phone System Desktop Toolbar User Guide Contents 1 Introduction... 3 1.1 System Requirements... 3 2 Installing the Telesystem Hosted VoIP Toolbar... 4 3 Accessing the Hosted VoIP Toolbar...