Personalizing Your Individual Phone Line Setup For assistance, please call ext. 102.

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1 Personalizing Your Individual Phone Line Setup For assistance, please call ext With these instructions, you will: 1. Record your greeting. 2. Configure your 911 setting. 3. Learn how to forward your phone. 4. Optional: Force Caller ID. You need your: 1. Username (10-digit voic number) 2. Password (initially, the last 4 digits of your number) To Record Your Greeting Step 1. To record the personal greeting for this line, push the voic button on your VoIP phone OR dial 86#. Step 2. Press the * key while the automated attendant is speaking. Step 3. The automated attendant will say, Please enter your security code. Enter your temporary security code (the last four digits of your voic number). After a brief pause, you will hear the attendant say, You have no voice messages Main Menu... Note: If you accidentally left a message during Step 2, then you will have messages. Ignore those messages at this time. Step 4. Press 5 (Account Maintenance Menu). Step 5. Press 1 (Record Greetings Menu). Step 6. Press 5 to record your unavailable greeting. Do NOT press 1. This is NOT the main directory greeting. This is the unavailable greeting that will play when this line goes unanswered. The attendant will say, Please begin recording at the tone.

2 Step 7. Say your greeting. Then wait for the attendant to speak. Do not press any more keys until you are prompted. The attendant will say, To review, press 1. To re-record, press 2. If you are satisfied with your message, press #. To return to the previous menu, press *. Step 8. Press 1 to review your Attendant greeting. Step 9. To re-record, press 2. If you are satisfied, press # to save the recording. The attendant will return you to the Record Greetings Menu. Step 10. Hang up. To Configure Your v911 Setting Step 11. Enter https://dashboard.claritytel.com into your Internet browser. You will see the following screen. Step 12. Enter your Username and Password. Click Login to go to your main dashboard.

3 Step 13. Move your mouse over Profile / VoIP / v911 as shown below. Then click. Step 14. Enter your correct contact information and click Update. Please be sure that this critical information is correct. In the example below, the red text under the Update button says, FAILED. This means that 911 will not function. For 911 to function, you must see the word PASS in green text.

4 To Forward Your Phone Step 15. From your dashboard, place your mouse over Profile / PBX / Call Flows as shown below and Click. Step 16. Click on the line that shows your extension number, which is highlighted in yellow below.

5 You will see the following screen. The Default Call Flow is set for the call to go to voic if the line goes unanswered. Step 17. Make a note of the current call flow setting so you will be able to reset it when needed.

6 Step 18. If you are forwarding to a number (VoIP phone) within the Clarity system, you may simply change the VoIP and voic numbers in the dropdown boxes under Option 1 and click Update. If you are forwarding to a number outside the Clarity system, go to the next step. Step 19. To the right of Place Call to VoIP Phone and under Option 2, change the number of rings in the dropdown box from 5 to 1. See below. Step 20. To the left of Step 2, Send call to Voice Mail, click the checkbox under Delete. Step 21. Click Update. Your screen should now show only one step, like the screen shown below.

7 Step 22. Click the Add box and select Place call to PSTN number in the Call Flow Token dropdown box. See below. In Clarity, a PSTN number is any line outside of the system, whether landline or cell phone, etc. Note: To select Play voice file, you must have already recorded the voice file.

8 Step 23. Enter the number to forward to under Option 1. Do not include dashes or spaces. Step 24. Set the number of rings under Option 2 to 9. Setting rings to the maximum number allows the other number s voic to pick up. See below. Step 25. Click Update. Note: To undo call forwarding, return step one to 5 rings under Option 2. Then delete Place call to PSTN number and add Send call to VOICE MAIL. If you do not end the call flow with Send call to VOICE MAIL, and the line goes unanswered, the call will hang up. To create any other call flows, please see the Configuring the PBX Directory manual. To Force Caller ID The following steps are optional if you want to make your main company number show up on caller ID instead of an individual line. Step 26. From your dashboard, click on Profile / Advanced Features. Step 27. Near the bottom of the screen, type your main number in the box next to Force CID. Do not enter dashes or spaces. Note: The boxes labeled Override CID do not apply. Step 28. Click Update. Congratulations! You have now personalized your phone line.

9 For more detailed instructions on checking messages and optional setup choices, please refer to the VoiceConnect Web Access Manual.

Personalizing Your Individual Phone Line Setup

Personalizing Your Individual Phone Line Setup Personalizing Your Individual Phone Line Setup For assistance, please call 1-800-453-2251 With these instruction, you will: 1. Record your greeting. 2. Configure your 911 settings. 3. Learn how to use

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