Avaya IP Office 8.1 Configuration Guide

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1 Avaya IP Office 8.1 Configuration Guide Performed By tekvizion PVS, Inc. Contact: Revision: 1.1 Date: 10/14/2013

2 Copyright 2013 by tekvizion PVS, Inc. All Rights Reserved. Confidential Information The information contained in this document is confidential and proprietary to tekvizion PVS, Inc. Its purpose is to communicate the overall strategy of an Interoperability Test Plan used by tekvizion Labs. This document is the property of, and is proprietary to tekvizion. It is not to be disclosed in whole or in part without the express written authorization of tekvizion, shall not be duplicated or used, in whole or in part, for any purpose other than to evaluate the proposed scope of testing under contemplation. TEKVIZION, TEKVIZION PVS, AND TEKVIZION LABS ARE TRADEMARKS OF TEKVIZION PVS, INC. FAST FORWARD IS A SERVICE MARK OF TEKVIZION. DOCUMENT REVISION HISTORY Version Reason for Change Date Created/Updated by 1.0 Initial Draft 10/01/2013 Simon Du Page 1 of 25

3 Table of Contents 1 Introduction SIP Registration Method Network Topology System Components Hardware Components Software Requirements Features Features Supported Features Not Supported Caveats Configure IP Office System Settings Configure SIP Line Incoming Call Route Short Code (Outbound Routing) SIP Options Save Configuration Table of Figures Figure 1: Network Topology... 4 Figure 2 Launch IP Office Manager... 6 Figure 3 LAN1 Settings... 7 Figure 4 LAN1 Settings cont... 8 Figure 5 LAN2 Settings... 9 Figure 6 LAN2 Settings cont Figure 7 LAN2 Settings cont Figure 8 DNS Settings Figure 9 System Telephony Figure 10 System Telephony Cont Figure 11 SIP Line Figure 12 SIP Line cont Figure 13 SIP Line cont Figure 14 SIP Line cont Figure 15 SIP Line cont Figure 16 Incoming Call Route Figure 17 Incoming Call Route cont Figure 18 Short Codes Figure 19 SIP Option Timer Figure 20 Save Configuration Page 2 of 25

4 1 Introduction This configuration guide describes how to configure an Avaya IP Office 8.1 for connectivity to the Cbeyond SIP Trunking service. The deployment model covered in this application note is CPE to PSTN via Cbeyond SIP Trunking. Testing was performed by Tekvizion Labs, an independent testing and certification facility, in accordance to Cbeyond s SIP Trunk Validation Test Plan. Key features verified are: New services install processes. Basic inbound and Outbound calls Call Forwards Call Transfers DTMF The configuration of Avaya IP Office detailed in this document is based on a lab environment with a simple dial-plan used to ensure proper interoperability between Cbeyond s SIP network and Avaya IP Office. The configuration described in this document details the critical commands to have enabled for interoperability to be successful. This Application Note details the configuration used for connectivity to the CBEYOND Service. This document serves as guidance for the integration, but does not guarantee interoperability for every use case or release combinations. 1.1 SIP Registration Method Cbeyond Network requires SIP REGISTER support to allow the IP-PBX to originate calls from the IP- PBX and to send calls to the PBX from the PSTN. Avaya IP Office supports SIP Register with authentication. Cbeyond implementation team provides the Pilot number and the authentication key, which should be provisioned in the Avaya IP Office. How to configure these in the Avaya IP Office are shown in Section 4.2. Page 3 of 25

5 2 Network Topology PSTN Network PSTN 2 PSTN 1 Cbeyond Service Provider Router Used for Nating Avaya IP Office Avaya 5410 Digital Phone Avaya 5410 Digital Phone Figure 1: Network Topology Page 4 of 25

6 3 System Components 3.1 Hardware Components Avaya IP Office 500 Avaya 5410 Digital Phones Cisco Router 3.2 Software Requirements Software Load: Avaya IP Office 8.1(73) 3.3 Features Features Supported RFC 3261 support Calling number presentation / restriction Call transfer (attended and unattended) Call hold and resume Call forwarding Features Not Supported Avaya IP office does not support blind transfer to PSTN. If the DUT complete transfer by onhook before hearing the ring back from the 2 nd leg of the call, the 2 nd leg of the call is dropped and 1 st leg of the call still remain on-hold. If the DUT transfer the call when the ring back is heard from 2 nd leg of the call, the transfer is successful. Standalone Avaya IP Office does not support centralized voic system. 3.4 Caveats Caller ID for call forwarding scenarios. Test cases 4.1 and 4.4. With PAI set to Use Internal Data under SIP URI of SIP Line in Avaya IP office which is the setup for entire test between Avaya IP Office and Cbeyond, IP Office user s 10 digits DID number is displayed on the forward-to destination PSTN phone. If we set the PAI to None, the only difference in outgoing SIP INVITE is without PAI header and the original PSTN caller ID is displayed on the forward-to destination. Once call is answered two way audio is present. Inband DTMF test cases. Test cases 8.1 and 8.3 Cbeyond needs to set their PSTN gateway to Inband in order to test this functionality. REFER was disabled at Avaya IP Office due to interaction issue with Cbeyond. Page 5 of 25

7 4 Configure IP Office This section describes the Avaya IP Office configuration necessary to support connectivity to Cbeyond SIP Trunking service. Avaya IP Office is configured through the Avaya IP Office Manager PC application. 1. From a PC running the Avaya IP Office Manager application: 2. Select Start Programs IP Office Manager to launch the application. 3. Log in with the appropriate credentials. 4. Click OK. Figure 2 Launch IP Office Manager Page 6 of 25

8 4.1 System Settings In the sample configuration, the MAC address 00E007055AAF was used as the system name and the WAN port was used to connect the Avaya IP Office to the public network. The LAN1 setting reflect to LAN port on Avaya IP Office. To access the LAN1 settings: 1. Navigate to System (1) > 00E007055AAF. 2. Click LAN1 Tab. 3. Set IP Address: is used in this example 4. Set IP Mask: is given for this example. 5. Under DHCP Mode: 6. Check Disabled. Figure 3 LAN1 Settings Page 7 of 25

9 7. Navigate to LAN1 > VoIP. 8. Set H.323 Gatekeeper Enable: Mark it as checked to allow H3232 phone registration. 9. Set SIP Registrar Enable: Mark it as checked to allow SIP phone registration. Figure 4 LAN1 Settings cont Page 8 of 25

10 10. Click on LAN2 Tab. 11. Under LAN Settings: 12. Set IP Address: is given in this example. 13. Set IP Mask: is given in this example. 14. Set DCHP Mode: Disabled is selected in this example. Figure 5 LAN2 Settings Page 9 of 25

11 15. Under LAN2 >VoIP. 16. Set SIP Trunks Enable: Checked to enable the configuration of SIP trunks to Cbeyond. Figure 6 LAN2 Settings cont Page 10 of 25

12 17. Under LAN2 > SIP Registrar tab 18. Set Layer 4 Protocol: UDP Only is selected from drop-down. 19. Set UDP Port: 5060 is given in this example. Figure 7 LAN2 Settings cont 20. Click On DNS Tab. Page 11 of 25

13 21. Set DNS Server IP Address: Assign the primary DNS IP Address is used for this example. Figure 8 DNS Settings Page 12 of 25

14 22. Click Telephony Tab 23. Set Companding Law: Select U-Law for both Switch and Line in this example. 24. Set Auto Hold: Checked for Enabling Call Waiting. 25. Set Inhibit Off-Switch Forward/Transfer: Make sure it is unchecked to allow call forwarding and call transfer to PSTN via the service provider across the SIP trunk. 26. All the other options are set to default values. Figure 9 System Telephony Page 13 of 25

15 27. Navigate to Telephony > Tones & Music. 28. Set System Source: Select External as we use external audio device to provide music for hold. 29. All the other options are set to default values. Figure 10 System Telephony Cont Page 14 of 25

16 4.2 Configure SIP Line A SIP line is needed to establish the SIP connection between Avaya IP Office and Cbeyond SIP Trunking service. 1. Navigate to Line. 2. Right-click on Line and select New > SIP Line. 3. Set Line Number: 17 is given in this example. 4. Set ITSP Domain Name: Assign the registration FQDN given by Cbeyond. 5. Set Send Caller ID: Diversion Header is select in this example. 6. Set REFER Support: Checked for this example. 7. Set Incoming: Auto. This setting makes the REFER feature disabled. 8. Set Outgoing: Auto. This setting makes the REFER feature disabled. 9. Set In Service: Checked in the example. 10. Set Check OOS: Checked in the example. Figure 11 SIP Line Page 15 of 25

17 11. Navigate to Transport tab. 12. Set ITSP Proxy Address: Assign the SIP PROXY FQDN given by Cbeyond. 13. Set Layer 4 Protocol: UDP is selected for the drop down for this example. 14. Set Use Network Topology Info: None from the drop down for the example. 15. Set Send Port: 5060 is given for the example. 16. Set Listen Port: 5060 is given for the example. 17. Set Explicit DNS Server(s): Assign the DNS IP address is given for this example. 18. Set Calls Route via Registrar: Checked. Figure 12 SIP Line cont Page 16 of 25

18 19. Navigate to SIP Credentials. 20. Click Add. 21. Set User name: is given for the example, this is provided by Cbeyond. 22. Set Authentication Name: is given for the example, this is provided by Cbeyond. 23. Set Contact: is given for the example, this is provided by Cbeyond. 24. Set Password: Input password given by Cbeyond. 25. Set Expiry(mins): Set to default 60 in this example. 26. Set Registration Required: Checked. 27. Click OK. Figure 13 SIP Line cont Page 17 of 25

19 28. Navigate to SIP URI. 29. Click ADD. 30. Set Via: None in the example 31. Set Local URI: Select Use Internal Data from drop-down. 32. Set Contact: Select Use Internal Data from drop-down 33. Set Display Name: Select Use Internal Data from drop-down. 34. Set PAI: Select None from drop-down in this example. 35. Set Registration: From drop-down, select the one just configured in SIP Credentials. 36. Set Incoming Group: 17 is given. Refer to Figure Set Outgoing Group: 17 is given. Refer to Figure Set Max calls per Channel: 10 is given for this example. 39. Click OK. Figure 14 SIP Line cont Page 18 of 25

20 40. Navigate to VoIP tab. 41. Set Codec Selection: Custom is selected from the drop down menu for this example. 42. Set Select Codec: G.711 ULAW 64K is selected for the example. 43. Set DTMF Support: Set either RFC2833 or Inband based on the configuration requested by Cbeyond. 44. Set Re-Invite Supported: Checked for this example. Figure 15 SIP Line cont Page 19 of 25

21 4.3 Incoming Call Route An incoming call route maps an inbound DID number on a specific line to an internal extension. This procedure should be repeated for each DID number provided by Cbeyond. 1. Navigate to Incoming Call Route in the left hand side of the menu. 2. Right-click, on Incoming Call Route and select New. 3. Set Bearer Capability: Any Voice is select in the example. 4. Set Line Group Id: 17 is given. Refer to Figure Set Incoming number: is given. This is one of the DID number provided by Cbeyond. Figure 16 Incoming Call Route Page 20 of 25

22 6. Under Destinations tab. 7. Set Destination: Select destination extention from pull-down menu. 203 Extrn 203 is used for this example. Figure 17 Incoming Call Route cont Page 21 of 25

23 4.4 Short Code (Outbound Routing) 1. Navigate to Short Code from the left hand side menu. 2. Right click Short Code and select New. 3. Set Code: 9N; is given for this example. (This short code will be invoked when user dial 9 followed by any number). 4. Set Feature: Dial is select from the dropdown for this example. 5. Set Telephone Number: is given in the example. 6. Set Line Group Id: 17 is given. Refer to Figure Click OK. Figure 18 Short Codes Page 22 of 25

24 4.5 SIP Options Avaya IP Office sends SIP OPTIONS messages periodically to determine if the SIP connection is active. To set SIP_OPTIONS_PERIOD: 1, Navigate to User->NoUser->Source Numbers tab. 2, Click ADD 3, Set Source Number: SIP_OPTIONS_PERIOD=2. 4, Click OK. 5, Click OK. Figure 19 SIP Option Timer Page 23 of 25

25 4.6 Save Configuration 1. Navigate to File Save Configuration in the menu bar at the top of the screen to save the configuration. Figure 20 Save Configuration Page 24 of 25

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