Crazy Colour Australia Training Project Managers Bardon, Brisbane IT Support/Solar System

Transcription

1 Crazy Colour Australia Training Project Managers Bardon, Brisbane IT support/linux administration Brief We need a confident, dynamic, well-motivated person to maintain our Linux network that spans 3 countries: New Zealand, Australia and the United Kingdom. As 90% of our business is derived from our website and IT is important this is a business critical role. Work for the successful candidate will vary from installing new computers to co-ordinating foreign outsource service providers delivering projects. You will report to the General Manager and will support marketing, IT and general business development each looking for new and exciting ways to exploit new technologies. Who we are CC Consulting Australia Pty Ltd and its associated companies in the UK and New Zealand (hereafter referred to collectively as Crazy Colour) are training, publishing and consultancy companies supported in Australia. Established since 2002, the company has grown to service public and private sector clients worldwide, from offices situated in London and Brisbane. We rely heavily on IT, and are known for providing leading edge functionality and communication via , sms and our website. What we do Crazy Colour has four core areas of business: Training advice and selling management courses (through a number of mediums including our online database) Publishing (Crazy Colour Cards and Crazy Colour CD-ROMs) Project Management training Management/Project consulting We also run an online store offering Crazy Colour Cards, business management books and software. IT Support Job Description-03.odt Page 1

2 Our corporate values Crazy Colour consistently attracts people of high calibre due to an emphasis on excellence and professionalism. Ultimately our survival is determined by the satisfaction we deliver to our customers and employees, for this reason we are proud to list our corporate values: To provide advice that we would appreciate receiving To provide training that is clear, concise and enjoyable To foster creativity and innovation To maintain consistently high standards Be fair and supportive to our customers, staff, partners, users and investors. The role You will be focused on ensuring smooth running of all IT aspects of the organisation including website services and intranet service provision (i.e. CRM, LDAP and serviced). This includes managing our company s portfolio of IT projects, providing desktop and IT trouble-shooting support for your colleagues. As the centre of knowledge for IT functions you will be expected to juggle projects answer ad-hoc IT questions while managing risks, and use your initiative to anticipate problems. A mature and well-paced work style would be preferred with an emphasis on accuracy and professionalism. Training will be provided initially to familiarise you with our IT network. We outsource many projects and our customer base is global so you will need to be culturally aware and confident in dealing with people in different countries. We operate a non-smoking environment. This is a full time position in which you will be required to work 38 hours on a salary basis, reporting regularly. This role is detailed in an Australian Workplace Agreement, is expected to have an immediate start and remuneration will be based on skill level and experience. Where will the job be based? We are located in Bardon, in the central northern suburbs. There is plenty of parking, and public transport is a short walk away with buses every 15 minutes. IT Support Job Description-03.odt Page 2

3 Work scope We currently have a portfolio of IT-related projects, these include: 1) Implementation of the company s Wiki intranet 2) A new website launch (late October) 3) Upgrading our web-based CRM package 4) Testing and maintaining backup recovery plans 5) Establishing a corporate security plan for passwords and data access 6) Running training for our staff on the use of software. In addition work will include the following broad categories: 7) Maintain the company s intranet and website 8) Suggest and manage improvements to the company's intranet/internet offerings 9) Provide training to staff regarding the use of our web-based CRM/wiki and other on-line services 10) Work alongside staff members with IT and non-it backgrounds 11) Carry out all administration functions for our (Redhat/Ubuntu) Linux network. You will be expected to work alongside contractors and other organisations to ensure the work is delivered on time and within budget. Some of these projects may involve skills you do not already have and will need to learn quickly. Training in project management will occur on the job and will eventually involve certification. When presented with a problem you will be expected to establish a firm grasp of the details and then, if necessary and following extensive research, propose a number of solutions. In this role you will manage all aspects of our on-line presence, both supporting staff and customers: vtiger CRM package, e.g. producing reports, administering access Maintaining functionality and improvements of the Crazy Colour course database Crazy Colour on-line store improvements and administration Crazy Colour website uptime monitoring and create documentation Crazy Colour Wiki intranet train staff in use and functions. Help create and send company newsletters along side the marketing manager. IT Support Job Description-03.odt Page 3

4 Key attributes Methodical and able to deal with lots of information at one time Good memory and able to multi-task Sparky, quick thinker Able to problem solve with available tools/resources Good communicator with an excellent telephone manner and able to put complex concepts into plain terms Strong English language skills (spelling and grammar) Understands the value of good customer service Able to work to deadlines Uses initiative and creativity to work independently with minimal supervision Attention to detail and accuracy through testing and evaluation Punctual Responsible and reliable Honest & trustworthy. Core responsibilities Manage day-to-day website requests Regularly report on statistics of website visits, network uptime etc. Co-ordinate/communicate between time zones, languages and countries Deliver to deadlines and report on work done. Additional responsibilities Training for staff (some remote training of UK & NZ staff) Produce documentation for both clients and staff Track requests for improvements to services. The successful applicant will possess: Experience in Linux administration Tertiary qualification in IT or related discipline. Experience with Apache server & MySQL database administration. A working knowledge of the Internet and related technologies, e.g. FTP, etc. Self motivation to be able to keep projects going when working unsupervised IT Support Job Description-03.odt Page 4

5 Ability to maintain a broad organisational focus while coordinating disparate projects and deadlines High level of planning, organisation skills and project management experience from initial brief, through concept development to delivery of final product Excellent written and verbal communications skills. IT skills required Open Office Redhat and Ubuntu Linux Firefox & Thunderbird Technical writing. Desirable attributes A happy and relaxed disposition with a good sense of fun! Please note that we operate in a smoke-free environment. How to apply Please forward your CV and contact details to Scott@crazycolour.com indicating your availability and why you think you are well suited to this role. If you have any questions please phone or Scott@crazycolour.com. IT Support Job Description-03.odt Page 5