Due to a period of rapid growth Made Media is recruiting for new roles in development, design, project and account management.

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1 Due to a period of rapid growth Made Media is recruiting for new roles in development, design, project and account management. About Made Made is an award winning digital creative agency. We help clients in the Arts, Media and Advertising to connect with their audiences and do better business. To put that in plainer terms, we design, build and host websites (and sometimes mobile and related apps) for creative clients. Traditionally that s been TV and Advertising, but over the past two years we ve really grown in the field of Arts Venues, where we re one of a handful of specialists worldwide. For this reason we serve clients in the US and Australia as well as in the UK. Closer to home we have offices in Birmingham and one in London. Sounds nice doesn t it? The Arts. Pretty relaxed you d think. But it s not uncommon for one of our websites to take over 1m in a day. So the websites are business critical engines, not just pretty brochures. It can be quite exciting. It s exhilarating when it goes well and it s quite stressful when it goes wrong. So if exciting and challenging is your thing then you should consider applying. Made is ten years old and currently employs over 20 people in Birmingham and London, a mixture of designers, project managers and developers. We re very busy, partly because we re specialists, but mostly because we re very good at what we do. We hold ourselves to extremely high standards and we want to be the best in the world at what we do. Roles Chief Technical Officer, London or Birmingham, Lead Developer: Platforms, London or Birmingham Lead Developer: Projects, London or Birmingham Lead Designer: London or Birmingham Graduate Web Developers Account Manager: London Project Manager: Birmingham Support Manager: Birmingham Benefits 20 days holiday, plus bank holidays 20 days sick pay at full rate Stakeholder pension (we ll match your contributions up to 4%) A basic healthcare insurance plan (covers eye tests, scans, small claims etc.) Monthly acupressure massage (Birmingham) High quality caffeine on tap. Childcare vouchers based on salary sacrifice arrangement. How to apply

2 Please apply by to by June 21. Please use the role you re applying for as your Subject Line. In the we will need: Your CV A letter (or covering ) explaining why you want the job, why we would want to employ you, and how your attributes and experience match the role. Your salary expectations and current package Applicants for the Lead Designer role should provide a portfolio in PDF format, or as a link. Applicants for Developer roles should provide links to previous projects. Interviews will be scheduled throughout July and August.

3 Account Manager London, Reporting to Account Director We seek an Account Manager to provide a link between the company and our clients, managing client relationships on a day to day basis. The successful candidate will coordinate work within the accounts and production teams to ensure that contracts and deliverables are achieved in a timely manner. The account manager will keep abreast of all aspects of the work involved, including the effectiveness and results of our work and the potential for future business from existing client relationships. Prime Objective: Happy, Profitable Client Relationships Providing comprehensive support to the Account Director and Client Services Director Working with the Account Director to brief creative, development and support teams, and assisting with the formulation of design and development strategies Writing regular client reports Collating and mapping expenditure across projects and helping prepare monthly billing Liaising with, and acting as the link between the company and our clients by maintaining regular contact, ensuring that communication flows effectively Acting as a first point of contact for customers, via telephone, and online project management systems Arranging and attending meetings Planning and booking time with our in house production teams Undertaking administrative tasks as necessary We are looking for someone articulate and astute, with excellent attention to detail and communication skills, who thrives in a work hard, play hard environment. You will be highly organised, and able to work on your own initiative. You will be committed to becoming the best at what you do and being part of a team. Desirable Good with people A degree level qualification Strong organisational skills Ability to work as part of a team Eagerness to learn Research and analytical skills Account Management Experience in a digital agency or similar environment Understanding of CMS/Google Analytics/Social Media etc.

4 Project Manager Birmingham, Reporting to Creative Director We seek a Project Manager to add to our development team. Taking responsibility for day to day management of half of our project work, you will manage in house and freelance resources, schedule projects, maintain communications and report at task and project level. Prime Objective: Projects On Time, On Budget, On Spec. Schedule and manage internal resources to achieve projects to deadlines, to budget and to the required standard. Communicate the status of tasks and projects to the Creative Director, the Accounts Team and your client contacts using scheduled catch up calls, and project management systems including Basecamp and Wrike. Run day to day team project communications including stand up meetings Ensuring tasks completed are tested and of sufficient quality prior to deployment Maintain QA standards and risk logs Unblock issues for your team Stick to agreed Change Management processes and Control Scope Creep Light production work: writing, testing, CMS training, content editing as required We are looking for a bright, well organised individual with excellent attention to detail and communication skills, who maintains a cool disposition under pressure. You will be highly organised, and proactive. You will be committed to delivery and being part of a team that delivers on its promises. A degree level qualification Website or IT project management experience Strong organisational skills Ability to work as part of a team Eagerness to learn Research and analytical skills Desirable Qualifications in Prince II or Scrum.

5 Support Manager Birmingham, Reporting to Client Services Director We seek a support manager to coordinate the rapid and effective triage, assignment and resolution of support issues (approximately per day). You will track and report usage against support contracts and Service Level Agreements. You will also provide administration and coordination support to the Network Services team. Prime Objective: Customer Delight Assess support tasks and assign to the appropriate support developer or network engineer Track progress and performance of tasks against client SLAs. Maintain timely client communication using phone, and project management systems (Wrike and Basecamp). Identify stalling and blocked issues and proactively follow up with clients to hasten resolutions Report monthly to clients in relation to Support Agreements Supply Monthly billing information to the Accounts Team Maintain out of hours support rota and systems Provide administration support to the Network Services team. Assisting with quotations, schedules and planning and liaising with project teams around deployment. Ensure quality of service across the support department We are looking for a friendly, responsive, well organised individual with excellent attention to detail and communication skills, who maintains a cool disposition under pressure. You will be highly organised, and proactive. You will be committed to delivery and being part of a team that delivers on its promises. Excellent telephone manner Strong organisational and analytical skills Ability to work as part of a team Desirable ITIL help desk qualification or similar. Experience operating as part of an IT help desk environment

6 Lead Designer London or Birmingham, Reporting to Creative Director We seek a Lead Designer to work closely with the Creative Director. You will be leading a team of Designers and Front End Developers to create beautiful, functional and innovative websites, applications and booking systems. In addition to creative flair, this post requires the successful candidate to have solid communication and articulation skills as well as the ability to multi task. We'll count on you to bring creativity, innovation, quality and elegance to every job you work on. Reporting directly to the Creative Director, you will maintain a strong communication channel with the Project and Technical teams to create the right presence and design to suit our client s needs. You will be comfortable presenting to clients and communicating your design decisions directly, talking confidently about User Experience, Brand and Design issues. Initial Concepts, Presentations and Pitches Defining the house style of websites, with respect to pre existing brand guidelines and elements of brand development Interaction design and wireframing of User Experience concepts. Managing a small team of designers and front end developers to deliver concepts, design rollouts and HTML5/CSS templates with Javascript interactions to agreed deadlines. We re looking for someone with a strong design background, educated to degree level or with equivalent experience in this field. You will have a passion for graphic design, and will have strong management skills and the ability to thrive under pressure. This job is not for the faint of heart, as client demands and providing high quality designs to strict timelines will absolutely require strong determination and fortitude. Comfortable visualising concepts to demonstrate ideas Experience in designing responsively across multiple devices and platforms Experience and understanding of typography on the web Understanding of the process within interaction design Used to working with wireframes and following technical specification documents Experience in visual prototyping and wireframing A good knowledge of usability principles and techniques Excellent communication skills, both written and verbal Desirable Experience with coding (html, php templating languages) Basic understanding of PHP, JS, JQuery Research and good user testing skills Experience in motion graphics and animation.

7 Chief Technical Officer London or Birmingham, Reporting to Creative Director We seek a Chief Technical Officer to work closely with the Creative Director. You will be leading a team of Developers to create robust, functional and innovative websites, applications and booking systems. In addition to practical technical expertise, this post requires the successful candidate to have solid communication and articulation skills as well as the ability to multi task. We'll count on you to bring innovation, quality and elegance to every job you work on. Reporting directly to the Creative Director, you will maintain a strong communication channel with the Design, Account and Support teams to specify the right solutions to meet our clients needs. You will be comfortable presenting to clients and communicating your technical decisions directly, talking confidently about Architecture, Scalability, Software Design and Usability. Planning Software Architectures to meet client requirements Analysing client requirements against our platform features. Identifying customisations, gaps and quick wins, and estimating effort and releases. Producing written and visual specifications. Specifying development, deployment and methodologies Assisting with presentations and pitches Database Design Maintaining security and privacy procedures and other technical standards. Some programming, to set up initial architectures A cool, analytic temperament. Ability to design simple, scalable architectures for implementation by others and sell the benefits of the architectures to clients and developers alike. Ability to maintain quality standards across production teams. Degree in Computer Science or Software Engineering 5 years+ in Web development Deep knowledge of LAMP software development environments Deep knowledge of frameworks such as Drupal, Symfony, Rails Understanding of Cloud Hosting Environments and deployment methodologies Understanding of Continuous Integration, Test Driven Design etc. Understanding of current legislation and standards: eg DPA, PCI, EU Cookie Directive Understanding of Security best practice and methodologies used to working with wireframes and developing technical specification documents Excellent communication skills, both written and verbal Desirable Accreditation in some of the following: PHP, MySQL, Drupal, ITIL, Scrum, Prince II, AWS

8 Lead Developer: Platforms Birmingham or London, Reporting to Chief Technical Officer We seek a Lead Developer to work closely with the Chief Technical Officer. You will be leading a small team of Developers to maintain robust, functional platforms for use by our clients and within our company. Those include our ticketing software BlocksOffice, our preferred CMS Silverstripe and our queuing system CrowdHandler. In addition to practical technical expertise, this post requires the successful candidate to have solid communication and articulation skills as well as the ability to multi task. We'll count on you to bring innovation, quality and elegance to every job you work on. Reporting directly to the CTO, you will maintain a strong communication channel with the Account, Project and Support teams to specify the right solutions to meet our client s needs. You will be responsible for maintaining the road map of our platforms, identifying common client requirements, and communicating these, as well as maintaining and developing the code. Planning Architectures and Road Maps to meet client requirements Analysing client requirements against our platform features. Identifying customisations, gaps and quick wins, and estimating effort. Managing a small team of developers to deliver platform enhancements and successful deployments. Managing patching, upgrade and migration processes. Writing and architecting code. Communicating platform features and capabilities internally and externally Ability to deliver, maintain and document simple, scalable architectures for use by others. Ability to maintain true platform architectures that focus on re use and maintainability over quick fixes. Ability to write well structured code that is easy for others to understand. Ability to plan and deliver roadmaps. Degree in Computer Science or Software Engineering Deep knowledge of LAMP software development environments Deep knowledge of frameworks such as Drupal, Symfony, Rails Understanding of Cloud Hosting Environments and deployment methodologies Understanding of Continuous Integration, Test Driven Design etc. Understanding of Security best practice and methodologies Used to working with wireframes and technical specification documents Excellent communication skills, both written and verbal 3 years plus experience maintaining and developing large scale web applications with many users

9 Lead Developer: Projects Birmingham or London, Reporting to Chief Technical Officer We seek a lead Developer to work closely with the Chief Technical Officer and our Project Managers. You will be leading a small team of Developers to deliver robust, functional websites and applications for our clients, using our preferred platforms. Those include our ticketing software BlocksOffice, our preferred CMS Silverstripe, Drupal and our queuing system CrowdHandler. In addition to practical technical expertise, this post requires the successful candidate to have solid communication and articulation skills as well as the ability to multi task. We'll count on you to bring innovation, quality and elegance to every job you work on. Reporting directly to the CTO, and managing a team of developers you will maintain a strong communication channel with the Account and Support teams to deliver the right solutions to meet our client s needs. You will be responsible for designing and delivering robust code, both your own and those of the developers that report to you. Analysing client requirements and estimating effort. Managing a small team of developers to deliver projects on time and on budget. Writing and architecting code. Communicating project status to project managers Communicating best practice to your developers, and maintaining quality standards. Ability to deliver, maintain and document effective code and architecture. Ability to review code and focus priorities. Ability to write well structured code that is easy for others to understand. Ability to plan and deliver code around wider project schedules. Degree in Computer Science or Software Engineering Deep knowledge of LAMP software development environments Deep knowledge of frameworks such as Drupal, Symfony, Rails Understanding of Cloud Hosting Environments and deployment methodologies Understanding of Security best practice and methodologies Used to working with wireframes and technical specification documents Excellent communication skills, both written and verbal 3 years plus experience in a digital agency environment delivering complex developments on popular websites.

10 Graduate Web Developers We re looking for two new graduate PHP developers in our Birmingham Office, to work on projects using a variety of platforms including Silverstripe, Symfony and Drupal. We like developers with a good grasp of web standards and user centred design. These are entry level positions we re looking for raw talent more than experience. We can provide plenty of experience. PHP CMS Integration Bug fixes Feature development Essential Skills and Traits: Demonstrable passion for the web. Understanding of PHP, MySQL and Object Oriented programming languages Understanding of HTML & CSS Basic Web Security understanding Preferred: Good computer science degree. Experience with Silverstripe, Symfony or Drupal. Basic understanding of Linux development environment

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