Senior Systems Engineer Information Services (IS)

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Senior Systems Engineer Information Services (IS)"

Transcription

1 Senior Systems Engineer Information Services (IS) Reporting to: Infrastructure Support Group Leader Salary: 37,394-45,954 per annum (pro rata) depending on skills and experience. Salary progression beyond this scale is subject to performance Job Family and level: APM Level 5 Contract Status: Permanent Hours of Work: Full time Location: Kings Meadow Campus You are a proven technical specialist who will assume a platform ownership role for the University s global Active Directory. In addition to your previous experience of managing Active Directory in a global environment, you will be able to demonstrate considerable expertise working with Office 365, Microsoft Windows Server (2003 and above) and Microsoft Exchange (2007 and above). You will also possess specialist knowledge in two of the following; Identity and Access Management, SharePoint, OpenText MBPM, NetIQ, CRM, Lync or Filestore. You will provide expert advice and problem resolution and play a key role as a subject matter expert contributing towards the design, development and management of core University IT services. The University The University of Nottingham (UoN) is ranked in the UK s top 10 and the world s top 75 universities by the Shanghai Jiao Tong (SJTU) and the QS World University Rankings, placing it in the top 1% of all universities worldwide. UoN has award-winning campuses in the UK, China and Malaysia and is committed to providing a truly inspiring and international education. Described by The Sunday Times University Guide 2011 as the embodiment of the modern international university the University of Nottingham is uniquely enterprising and renowned for its production of world-leading research. Information Services Many of our services are typical of any business and offer similar challenges: Managed desktops and laptops, data storage, , printing, web content management for the internet and intranet, data and voice networking, multimedia design and production, and the major applications underpinning finance, HR/payroll, marketing, facilities management, conferencing and a range of commercial enterprises, including incubator premises for new business ventures. Other challenges are specific to higher education and to our University in particular. Nottingham has huge ambition to transform the experience it provides to students to place them at the heart of its global, digital community. This will involve fundamental change to the business processes which underpin the student journey through the institution, major organisational change across professional services teams, and the implementation of a comprehensive, integrated suite of supporting IT systems. We in Information Services will play a pivotal role in this exciting and challenging change programme known as Transform.

2 We also run specialist systems to underpin the life cycle of each research project as it moves from grant application through to publication and dissemination. Our researchers need information to help them target the next exciting and lucrative research opportunity. They need to be able to demonstrate the impact their research is having in the world. As our mission says, by bold innovation and excellence in all that we do, we make both knowledge and discoveries matter. This depends on getting the right information to the right people within our community. Here, the creation, sharing, analysis and dissemination of information are defining activities. It s what we exist to do. Both students and researchers are demanding, innovative users of technology and we aim to provide them an information environment in which they can be boundlessly creative and highly productive. We have campuses in Nottingham, China and Malaysia, and aim to support mobility, ease of communication and team work across this hugely diverse and geographically spread community. In response to these specific challenges, we provide particular and differentiating services. These include a Virtual Learning Environment and other innovative technologies for learning, High Performance Computing services and a large range of specialist software. Our researchers produce vast amounts of data and need tools to manage, mine and generate information from it. Many of them collaborate with industrial partners and researchers in other institutions across disciplinary and organisational boundaries. Our students have grown up with internet technologies and expect to be constantly connected using their mobile devices. A technologyrich experience is what they expect from University life. We provide equipment in teaching rooms, PC suites, language laboratories, wireless everywhere, and internet services in the halls of residence. Our global nature also means that video conferencing is particularly important. Context Following the appointment of a new CIO, Information Services is undergoing a significant restructuring and reinvigoration. The aim is to build an organisation which can be the reliable, trusted, innovative and agile IT partner that the University needs to deliver its ambitious 2020 Strategy across the UK, China and Malaysia campuses. Part of the change is to develop project delivery capability, an architecture capability and a service delivery capability that work together to deliver the right solutions at the right time and cost and ensure that the solutions are properly and predictably understood, used, managed and supported and replaced. The Senior Systems Engineer forms part of a small team of technical specialists, reporting to the Infrastructure Support Group Leader within the IT Service Delivery (Global) area. The Infrastructure Support team is part of IT Operations. It is responsible for the system administration of all platforms within the data centre, Windows Enterprise Servers, scalable virtual server platforms, directory and identity management systems, , calendaring and team collaboration platforms. It also supports the platforms which provide the management environment for end user computing devices and other distributed equipment (e.g. desktops, laptops, smartphones and tablets, printers, image projectors, interactive whiteboards, lecture capture facilities and digital signage systems). It supports the unified communications technologies such as web conferencing, instant messaging, text messaging and video streaming. Where elements of these services are outsourced (e.g. to Office 365), it manages the day to day relationship with the supplier. Your role The Senior Systems Engineer role sits within IT Operations. The role will be accountable and responsible for Active Directory Services globally, playing a key part as a technical specialist contributing towards the design, development, support and management of IT services provided throughout the University (i.e. for internal users - staff, students, associates and externally). The role-holder will possess extensive experience working with Active Directory, Office 365 (in a Hybrid Configuration), Microsoft Windows Server (2003 and above) and Microsoft Exchange (2007 and above). University of Nottingham 2 15 April 2015

3 Principal Accountabilities: Platform Ownership 1. To be a Platform Owner and Subject Matter Expert for the global Active Directory, Microsoft Windows Server, Office 365 and Microsoft Exchange. You will also have a good working knowledge of at least two of the following technology platforms: Identity and Access Management System, OpenText MBPM, NetIQ/Novell edirectory, SharePoint, CRM, Lync, NetIQ/Novell Servers, Windows Filestore, Identity Gateway (Shibboleth), Citirx Xenapp: To be accountable for the availability and the quality of the platform services owned. To act as the primary point of contact for all escalations To lead on the production of annual plans pertaining to platform upgrades and capacity improvements. To act as the initial point of contact for all escalations pertaining to the platform service Provide operational, technical and financial input into strategic technology road maps To own all problem tickets associated with the platform and ensure they are appropriately managed through to a satisfactory resolution Platform Support 2. To provide support (administer, maintain, backup, repair and service improvements) for the following Platform Services: The University s Identity and Access Management System, OpenText MBPM, NetIQ/Novell edirectory, Microsoft Active Directory, Microsoft Exchange, SharePoint, Lync, CRM, NetIQ/Novell Servers, Windows Filestore, Identity Gateway (Shibboleth), Citrix Xenapp, Windows Server Liaise with the IT Service Desk, Service Quality and Campus IT Support teams regarding any issues identified or incidents raised Attend and participate in Major Incident, Problem Review and Change Advisory Board meetings as required Performance Monitoring 3. Proactively monitor performance and usage of services: Be proactive and forward-thinking regard systems maintenance, to minimise service downtime and impact Perform a trouble-shooting function to ensure that any issues or disruptions to service are resolved efficiently and effectively Undertake capacity trending analysis and be proactive in recommending changes to ensure continuous improvement to services Ensure relevant, quality documentation is produced for all services (and ensure this is regularly reviewed and updated) and reporting of capacity details, support and maintenance procedures Other 4. Provide Subject Matter expertise into Projects - liaise, negotiate and coordinate packages of work which span the role-holder s specialist technical area of expertise 5. Assist other team/group members and provide technical support cover for other platform services when required University of Nottingham 3 15 April 2015

4 6. Ensure currency of knowledge and skills by tracking relevant developments through meetings and contact with hardware and software suppliers and peers within the industry and academia, to enable the university to benefit from cost effective innovative solutions consistent with IS strategy 7. Participation in the out of hours on-call service, to protect the University s computing services in the event of systems outages and incidents 8. Support and play a significant part in the personal development of other team members. Providing opportunities, training and support for them to develop new skills and enhance their existing technical capabilities Knowledge, Skills, Qualifications & Experience Essential Desirable Qualifications / Education HND or equivalent in an IT-related subject or equivalent relevant experience Proven track record with extensive work experience in a technical lead role In-depth experience of IT service management disciplines based on ITIL, ideally with a qualification in this area Good understanding of Project Lifecycle A demonstrable understanding of IT Security risks and challenges ITIL Service Management certificate MCSA, MCSE, CNA, CNE) ITIL Service Management Certificate V2 or Foundation Certificate in 2011 (V3) Prince II project management qualification (or similar equivalent) A demonstrable understanding of ISO27001 and BS25999 Knowledge/ Skills/ Training Comprehensive understanding of Directory Services and Microsoft Windows Server 2008 operating systems Knowledge of supporting and administering Directory Services and associated systems and utilities Good understanding of server hardware and troubleshooting Understanding of LAN/WAN communications Excellent analytical and problem solving skills Good all round practical knowledge of server, desktop and laptop computing hardware Ability to work in a team, to deadlines and under pressure and also to work effectively with minimal support, for example, outside working hours Ability to communicate effectively within a large organisation and to build a network of contacts Awareness of current IT legislation Knowledge of other desktop operating systems and hardware including Linux and Macintosh Knowledge of a range of server operating systems, including Microsoft Windows, Novell NetWare and Linux Any knowledge of Microsoft Exchange Server would be particularly welcome Knowledge of asset database and automated inventory solutions Knowledge of networking and communications technologies - LAN/WAN, DHCP and TCP/IP Knowledge of Sharepoint Knowledge of legal requirements and best practice in the fields of information security, data protection and the ability to apply them in practice University of Nottingham 4 15 April 2015

5 Experience Experience of being a technical lead and managing server operating systems, e.g. Windows Server 2003/2008/2012 and associated hardware Experience of managing server operating systems, e.g. Linux, Windows and associated hardware Experience of username and directory administration Experience of working within a structured IT Service Delivery Framework Experience of delivery IT services in a complex and large-scale environment Experience of using Service Desk tools and applications within an ITIL environment Some academic or large public sector organisation experience would be beneficial Practical experience of designing and implementing solutions for a large distributed organization Experience designing network operating systems, applications and directory services within an IT department Other Excellent communication, analysis and problem-solving skills Proven ability to prioritise and schedule workloads in the face of conflicting demands Awareness and understanding of the business objectives of a large International Higher Education institution The ability to rapidly assimilate and deploy detailed technical knowledge in specialist areas Willingness to travel from site to site within Nottingham and the UK. Confident presenter, with influencing and negotiation skills Willingness to travel to undertake international travel for short term overseas assignments University of Nottingham 5 15 April 2015

Systems Engineer Information Services (IS)

Systems Engineer Information Services (IS) Systems Engineer Information Services (IS) Reporting to: Infrastructure Support Group Leader Salary: 28,695-37,394 per annum (pro rata) depending on skills and experience. Salary progression beyond this

More information

Systems Engineer (Storage) Information Services (IS)

Systems Engineer (Storage) Information Services (IS) Systems Engineer (Storage) Information Services (IS) Reporting to: Data Centre Operations Team Leader Salary: 28,695-37,394 per annum (pro rata) depending on skills and experience. Salary progression beyond

More information

Director Global IT Service Delivery Information Services

Director Global IT Service Delivery Information Services Director Global IT Service Delivery Information Services Reporting to: Chief Information Officer Salary: Competitive package Job Family and level: 7 Contract Status: Permanent Hours of Work: Full time

More information

Head of User Experience Information Services (IS)

Head of User Experience Information Services (IS) Head of User Experience Information Services (IS) Reporting to: Director of Global IT Programmes and Solutions Salary: 47,787-57,031 per annum (pro rata) depending on skills and experience. Salary progression

More information

Head of CIO Office Information Services

Head of CIO Office Information Services Head of CIO Office Information Services Reporting to: Chief Information Officer Salary: Grade 6-47,787-57,031 per annum (pro rata) depending on skills and experience. Salary progression beyond this scale

More information

Deputy Director IT Solutions (Projects, Design and Development)

Deputy Director IT Solutions (Projects, Design and Development) Deputy Director IT Solutions (Projects, Design and Development) Corporate Services IT Services Salary Grade 10 in the region of 70k per annum Open Ended Contract Ref: CSE00884 At Leicester we re going

More information

Senior Project Manager

Senior Project Manager Senior Project Manager IT Services Portfolio & Project Management Office Salary Grade 8-40,046 to 45,053 per annum Open Ended Contract Ref: CSE00868 At Leicester we re going places. Ranked in the top-12

More information

Senior Project Manager (Web Content Management)

Senior Project Manager (Web Content Management) Senior Project Manager (Web Content Management) IT Services Portfolio & Project Management Office Salary Grade 8-40,046 to 45,053 per annum Fixed term contract for 2 years (** see below for contract information)

More information

JOB AND TASK DESCRIPTION

JOB AND TASK DESCRIPTION JOB AND TASK DESCRIPTION Job Title: IT Support Specialist (2 nd Line, Reporting and Monitoring) Division: Corporate Services Division Grade: J Reports To: IT Infrastructure and Operations Manager General

More information

SAP Solutions Analyst (Finance and Payroll)

SAP Solutions Analyst (Finance and Payroll) SAP Solutions Analyst (Finance and Payroll) IT Services Application Services Salary Grade 8-40,847-45,954 per annum Open Ended Contract Ref: CSE00899 At Leicester we re going places. Ranked in the top-12

More information

ICT Service Desk Team Leader. ICT Services Design Manager. Kings Way, South Melbourne. DATE: March 2015 ORGANISATIONAL ENVIRONMENT

ICT Service Desk Team Leader. ICT Services Design Manager. Kings Way, South Melbourne. DATE: March 2015 ORGANISATIONAL ENVIRONMENT POSITION: REPORTS TO: LOCATED: ICT Service Desk Team Leader ICT Services Design Manager Kings Way, South Melbourne DATE: March 2015 ORGANISATIONAL ENVIRONMENT Melbourne City Mission is a leader and innovator

More information

Job description. Job title: Server Infrastructure Analyst 1

Job description. Job title: Server Infrastructure Analyst 1 Job description Job title: Server Infrastructure Analyst 1 Department: Resources Service: IT Service Grade: G Post reference number: 1 Job purpose To provide specialist enterprise level design, planning,

More information

Recruitment Pack Next Step!

Recruitment Pack Next Step! Recruitment Pack Next Step! Role: ICT Service Desk Analyst Location: Birchwood, Warrington Salary: 25,600-32,160 per annum Contract term: Fixed term contract for 6 months Closing date for applications:

More information

n2grate Open Positions March 2015

n2grate Open Positions March 2015 n2grate Open Positions March 2015 Table of Contents 1. CMS Centers for Medicare & Medicaid Services Roles... 1 1.1 Role 012 Computer System Analysts II...1 1.1.1 Location: Dallas, Texas... 1 1.3 Role 013

More information

Service Desk Technician Service Desk Team Leader None IT

Service Desk Technician Service Desk Team Leader None IT Job Description Job title: Reporting to: Direct reports: Division: Service Desk Technician Service Desk Team Leader None IT Purpose of job IT Service Desk s goal is to deliver optimal service to our internal

More information

Cambridge Judge Business School Further particulars

Cambridge Judge Business School Further particulars Cambridge Judge Business School Further particulars JOB TITLE: REPORTS TO: JUNIOR SYSTEMS ADMINISTRATOR IT MANAGER Background Cambridge Judge Business School (CJBS) has grown significantly in recent years,

More information

JOB DESCRIPTION. Financial Services and Support. Lead Service Desk Analyst

JOB DESCRIPTION. Financial Services and Support. Lead Service Desk Analyst a JOB DESCRIPTION Job Title: Division: Department/Region/Section: Location: Reports to: Responsible for: Grade: Service Desk Analyst Financial Services and Support Information Systems & Support HQ, Southwater

More information

1. To be the principal point of contact and have responsibility for IT support incidents.

1. To be the principal point of contact and have responsibility for IT support incidents. JOB TITLE: RESPONSIBLE TO: RESPONSIBLE FOR: Service Desk Engineer Service Desk Supervisor N/A JOB OUTLINE The Service Desk Engineer will be responsible for providing an effective first-line support service

More information

We are not a complacent community; all staff are keen to learn and improve, developing pedagogy through research, shared practice and innovation.

We are not a complacent community; all staff are keen to learn and improve, developing pedagogy through research, shared practice and innovation. September 2014 Dear Applicant Re: IT Technician / Support Analyst 37 hrs per week (Monday to Friday incl) 43 weeks per year (Term time plus 4 weeks) Grade BG3 9.66 per hour Thank you for your interest

More information

POSITION DESCRIPTION. Service Desk Analyst. Information Technology Services

POSITION DESCRIPTION. Service Desk Analyst. Information Technology Services POSITION DESCRIPTION Service Desk Analyst Information Technology Services Vacancy 14-31 October 2014 1 POSITION DESCRIPTION Service Desk Analyst Context Lincoln University is New Zealand s specialist,

More information

GENERIC JOB DESCRIPTION - SCHOOLS

GENERIC JOB DESCRIPTION - SCHOOLS GENERIC JOB DESCRIPTION - SCHOOLS Job information as shown on organisation chart Job Title: Senior IT Technician Organisational information: Responsible to: Data Manager Post No: GEN75 Grade: HC6 Dimensions:

More information

Guardian365. Managed IT Support Services Suite

Guardian365. Managed IT Support Services Suite Guardian365 Managed IT Support Services Suite What will you get from us? Award Winning Team Deloitte Best Managed Company in 2015. Ranked in the Top 3 globally for Best Managed Service Desk by the Service

More information

Page 1 of 5 Position Description Service Desk System Stage: Issued Version: 3.004006 Group: HR/OHS/Education Reports To: Manager - IT and Communication Employment Status: As per Appointment Letter Grade/Award:

More information

Network Support Analyst Ref: 14-182 Salary circa 21,000-22,800 per annum 37 hours per week

Network Support Analyst Ref: 14-182 Salary circa 21,000-22,800 per annum 37 hours per week Network Support Analyst Ref: 14-182 Salary circa 21,000-22,800 per annum 37 hours per week IT Services are looking to recruit a Network Support Analyst to be responsible for delivering professional first

More information

LHRIC Network Support - Additional Service Features

LHRIC Network Support - Additional Service Features LHRIC Network Support - Additional Service Features It is important to note that costs associated with LHRIC Network Support service not only cover an on-site support engineer but also include a number

More information

ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER

ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER The ICT Help Desk Support Officer is the first point of contact for all ICT Support and utilises their knowledge, training and skills

More information

24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase

24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase 24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk Onsite Support itg CloudBase Pro-Active managed it support services for one single cost per month covers all aspects of

More information

Department of Information and Technology Management

Department of Information and Technology Management INFOTEC Overview Department of Information and Technology Management Introduction The Information and Technology Management Department (INFOTEC) is responsible for providing modern, secure, fit for purpose

More information

Position Description For ICT Support Officer Information, Technology and Communication Department Hobart

Position Description For ICT Support Officer Information, Technology and Communication Department Hobart Position Description For ICT Support Officer Information, Technology and Communication Department Hobart Programme: ICT Services Location: Based in Hobart with travel within Tasmania Reports To: ICT Manager

More information

SPECIFIC RESPONSIBILITIES:

SPECIFIC RESPONSIBILITIES: Job Description POST: RESPONSIBLE TO: Senior 3rd Line Server and Systems Engineer Senior Engineering Team Leader SALARY: 39,069-42,672 (SCP 41-45, Inner London Scale) per annum + Expenses + Local Government

More information

Pathways to Digital Employment

Pathways to Digital Employment Pathways to Digital Employment Course Outlines Network design, installation and operation Computer networks are critical to the successful running of businesses of all sizes by enabling file, hardware

More information

Role Profile. Job No. (Office Use) A79

Role Profile. Job No. (Office Use) A79 Role Profile Job Title Team Leader Service Desk Job No. (Office Use) A79 Band/Band Range- (for career grades) Grade I Directorate Corporate Support Department ICT Division Operational Service Delivery

More information

JOB DESCRIPTION QUESTIONNAIRE FOR SUPPORT STAFF

JOB DESCRIPTION QUESTIONNAIRE FOR SUPPORT STAFF JOB DESCRIPTION QUESTIONNAIRE FOR SUPPORT STAFF JOB TITLE: REPORTS TO: Assistant Systems Administrator Technical Services Manager 1. PURPOSE OF THE JOB To support the delivery of IT services across the

More information

Select IT Consulting Services RFP 11-01 Technical and Network Support Specialist Services (Lot Group C)

Select IT Consulting Services RFP 11-01 Technical and Network Support Specialist Services (Lot Group C) Computer/Application Support Specialist Computer/Application Support Specialist 1 Typical Functions: Preferred This function requires business work experience with Windows XP, IT experience, work experience

More information

Remote Infrastructure Support Services & Managed IT Services

Remote Infrastructure Support Services & Managed IT Services Remote Infrastructure Support Services & Managed IT Services Remote Desktop Services are designed to optimize the customers IT resource utilization and provide a standardized end-user environment. The

More information

Role Profile SUPPORT DESK ANAYLST TIER 2

Role Profile SUPPORT DESK ANAYLST TIER 2 Role Profile SUPPORT DESK ANAYLST TIER 2 COMPANY OVERVIEW Informa is one of the world s leading knowledge providers. We create and deliver highly specialised information through publishing, events, training,

More information

Your Infrastructure. Our Responsibility.

Your Infrastructure. Our Responsibility. Know Us The SRM group is four decades old multi-million dollar business house currently operational in 15 cities worldwide. SRM group has made its presence felt in education, training, Electronics, Technology,

More information

JOB DESCRIPTION CONTRACTUAL POSITION

JOB DESCRIPTION CONTRACTUAL POSITION Ref #: IT/P /01 JOB DESCRIPTION CONTRACTUAL POSITION JOB TITLE: INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) SECURITY SPECIALIST JOB SUMMARY: The incumbent is required to provide specialized technical

More information

SCHOOL DISTRICT OF MARION COUNTY JOB CLASSIFICATION DESCRIPTION LEVEL/POSITION: COMPUTER NETWORK SPECIALIST 4.78

SCHOOL DISTRICT OF MARION COUNTY JOB CLASSIFICATION DESCRIPTION LEVEL/POSITION: COMPUTER NETWORK SPECIALIST 4.78 SCHOOL DISTRICT OF MARION COUNTY JOB CLASSIFICATION DESCRIPTION LEVEL/POSITION: COMPUTER NETWORK SPECIALIST 4.78 AREA(S): DATA CENTER OPERATIONS POSITION SUMMARY: The Network Specialist s role is to install,

More information

JOB DESCRIPTION. Director of e-learning. Strathalbyn and Murray Bridge PURPOSE OF THE POSITION

JOB DESCRIPTION. Director of e-learning. Strathalbyn and Murray Bridge PURPOSE OF THE POSITION JOB DESCRIPTION Title ICT Officer Career Group ICT Classification Level 5.1 (18-20) Line Manager Director of e-learning Sub-school / Location Strathalbyn and Murray Bridge Reporting to Director of e-learning

More information

UoD IT Job Description

UoD IT Job Description UoD IT Job Description Role: Projects Portfolio Manager HERA Grade: 8 Responsible to: Director of IT Accountable for: Day to day leadership of team members and assigned workload Key Relationships: Management

More information

SECURE CLOUD SOLUTIONS FOR YOUR BUSINESS.

SECURE CLOUD SOLUTIONS FOR YOUR BUSINESS. SECURE CLOUD SOLUTIONS FOR YOUR BUSINESS. 2015 Learning Possibilities Ltd, 506 Centennial Park, Centennial Avenue, Elstree, Herts, WD6 3FG Email: info@cloudpossibilities.com Telephone: +44 (0) 20 8236

More information

61 Westminster Bridge Road, London, SE1 7HT Post holder may be required to work at other locations.

61 Westminster Bridge Road, London, SE1 7HT Post holder may be required to work at other locations. Job description Job Title: Location: Network Services Engineer 61 Westminster Bridge Road, London, SE1 7HT Post holder may be required to work at other locations. Grade: APT&C 34-37 Staff will normally

More information

JOB DESCRIPTION. Head of Information and Communication Technology

JOB DESCRIPTION. Head of Information and Communication Technology JOB DESCRIPTION Job Title Reports to Management Responsibility Head of Information and Communication Technology Chief Operating Officer Senior IT Officer, IT Intern Grade & Level 2A.2 Department Description

More information

Location including building: University wide (Lansdowne Campus/Talbot Campus)

Location including building: University wide (Lansdowne Campus/Talbot Campus) Job Description Post/Job Title: Principal Test Analyst Post holder: Ref: School/Support Service: Group/Section: ITS62 IT Services IT Test Team - Governance Location including building: University wide

More information

Job Description. The post-holder will be expected to implement and work within the University s Policies, Procedures and Guidelines.

Job Description. The post-holder will be expected to implement and work within the University s Policies, Procedures and Guidelines. Job Description Job title: IT Support Manager Department/School: Computing Services (BUCS) Grade: 7 Location: University of Bath Job purpose The IT Support Manager will be responsible for the day-to-day

More information

Karen Winter Service Manager Schools and Traded Services 01823 355267 KWinter@somerset.gov.uk

Karen Winter Service Manager Schools and Traded Services 01823 355267 KWinter@somerset.gov.uk Somerset Services to Education Providers 2014-2015 SOUTHWEST ONE TECHNOLOGY SERVICES Service Provider: Southwest One Service Category: Academy Schools - Chargeable Contact: Karen Winter Service Manager

More information

Organisational Unit/ Department

Organisational Unit/ Department The Salvation Army Australia Southern Territory POSITION DESCRIPTION Position Title ITS Helpdesk Analyst Employee Name Date 19/03/14 Division/ Entity/Location Office for the Secretary for Business Administration/

More information

Reports to: Head of Infrastructure & Technology. Direct reports: None

Reports to: Head of Infrastructure & Technology. Direct reports: None Job description Job title: Network and Infrastructure Engineer Status: Full Time, 40 hours per week Team: IT & CI Main Location: Greenford, with flexibility to work across all sites Department: CTS Reports

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

Candidate Brief. IT Helpdesk Technician. CABI HQ, Wallingford

Candidate Brief. IT Helpdesk Technician. CABI HQ, Wallingford Candidate Brief IT Helpdesk Technician CABI HQ, Wallingford April 2013 1 CABI BACKGROUND CABI (www.cabi.org) is a not-for-profit development-led organization supported by a solid scientific research base

More information

SYSTEM AND NETWORK ADMINISTRATOR

SYSTEM AND NETWORK ADMINISTRATOR SYSTEM AND NETWORK ADMINISTRATOR The Burdekin Region offers an outstanding lifestyle that is both contemporary and relaxed. The major township of Ayr is less than an hour s drive to the city of Townsville.

More information

LAN/WAN TECHNICAL SUPPORT Level 1

LAN/WAN TECHNICAL SUPPORT Level 1 Applications are invited from suitably qualified and experienced persons for the following position. LAN/WAN TECHNICAL SUPPORT Level 1 The Catholic Education Office is seeking a LAN and WAN Technical Support

More information

Job Description. Triage, resolve or escalate support calls within agreed timescales using IT Service Management principles and logging systems.

Job Description. Triage, resolve or escalate support calls within agreed timescales using IT Service Management principles and logging systems. Job Description Job title: AV Support Technician Department/School: Computing Services (BUCS) Grade: 5 Location: University of Bath Job purpose Provide professional, effective, knowledgeable and rapid

More information

Presented By: Daniel Chetty d.chetty@ninesharp.co.uk 01628 771 811

Presented By: Daniel Chetty d.chetty@ninesharp.co.uk 01628 771 811 Candidate Name: Raymond - 145175 Job Applied For: Availability: Key Skills: 1 st /2 nd Line Support Interview: Immediate Start: immediate An experienced IT professional with a proven track record of supporting

More information

Information Services Strategy 2011-2013

Information Services Strategy 2011-2013 Information Services Strategy Issue 1 1 Introduction The States of Jersey public sector is facing significant pressure for efficiencies and savings. This has created the context to take a fresh look at

More information

Project Manager (Learning & Teaching)

Project Manager (Learning & Teaching) About The Job. Management School Faculty of Social Sciences Project Manager (Learning & Teaching) Pursue the extraordinary Overview The Faculty of Social Sciences is a large and diverse grouping of thirteen

More information

INFORMATION TECHNOLOGY & MEDIA SERVICES

INFORMATION TECHNOLOGY & MEDIA SERVICES INFORMATION TECHNOLOGY & MEDIA SERVICES Head of IT Operations Permanent, Full-time Grade SENIOR STAFF: Salary to be determined by the Vice Chancellor De Montfort University is home to more than 27,000

More information

University wide (Lansdowne Campus/Talbot Campus) Communications Team (Part of Applications & Technology)

University wide (Lansdowne Campus/Talbot Campus) Communications Team (Part of Applications & Technology) Job escription Post/Job Title: Principal Security ngineer Post holder: Ref: Location: School/Support Service: Group/Section: Normal hours per week: ITS67 University wide (Lansdowne Campus/Talbot Campus)

More information

The precise duties of fractional post holders will be within the remit of this job description, but will be selective. DIMENSIONS

The precise duties of fractional post holders will be within the remit of this job description, but will be selective. DIMENSIONS JOB DESCRIPTION Ref: 50042171 NOTE: This job description does not form part of the employee s contract of employment but is provided for guidance. The precise duties and responsibilities of any job may

More information

Managed Information Technology Services For the Town of Moraga

Managed Information Technology Services For the Town of Moraga Request for Qualifications Managed Information Technology Services For the Town of Moraga Deadline for Submittal: Wednesday, December 5, 2012 No later than 2:00 p.m. Prepared by: Stephanie Hom Administrative

More information

Islamic Relief Worldwide ICT Desktop Support Technician

Islamic Relief Worldwide ICT Desktop Support Technician Islamic Relief Worldwide ICT Desktop Support Technician BASE LOCATION: REPORTING TO: LINE MANAGEMENT RESPONSIBILITIES: Waterloo, London ICT Service Delivery None PURPOSE OF DIVISION: ICT is part of the

More information

NETWORK ADMINISTRATOR

NETWORK ADMINISTRATOR JOB DESCRIPTION Title: NETWORK ADMINISTRATOR Department: Information Systems Class Code: 1821 FLSA Status: Exempt Effective Date: February 13, 1997 (Rev. 07/2012) Grade Number: 26 GENERAL PURPOSE Under

More information

Applications Manager

Applications Manager Applications Manager Business Unit: and Delivery Reporting to: Service Manager Direct Reports: Date Created: August 2015 Purpose of the position The Applications Manager provides application management,

More information

Client Services Manager Self and contribution to Team. Information Services. Band 8

Client Services Manager Self and contribution to Team. Information Services. Band 8 POSITION DESCRIPTION Position Title: Responsible To: Responsible For Asset and Procurement Co-ordinator Client Services Manager Self and contribution to Team Position Purpose: The Asset and Procurement

More information

CONSULTING SERVICES. Experience in Action

CONSULTING SERVICES. Experience in Action CONSULTING SERVICES Experience in Action EYES ON THE FUTURE - FEET ON THE GROUND Right now, the workspace and its associated ICT infrastructure are undergoing their most radical transformation ever. Social,

More information

JOB SPECIFICATION. Service Support Manager ORGANISATION CHART: JOB PURPOSE:

JOB SPECIFICATION. Service Support Manager ORGANISATION CHART: JOB PURPOSE: JOB SPECIFICATION JOB TITLE: GRADE: Service Support Manager SMP ORGANISATION CHART: JOB PURPOSE: Management responsibility for the Service Support within the Trust delivering an efficient and cost effective

More information

Information Technology Resource Services

Information Technology Resource Services Information Technology Resource Services RTI specializes in resource solutions ranging from Help Desk, Workstation, Network Infrastructure and Telecommunications services to Software and Web Site Developers.

More information

Role Profile Senior Application Support Analyst, ICT ICT & Business Services

Role Profile Senior Application Support Analyst, ICT ICT & Business Services Role Profile Senior Application Support Analyst, ICT ICT & Business Services ROLE SUMMARY Reporting to the Application Support Manager, the Senior Application Support Analyst within the Applications Support

More information

NextLabs International Private Limited. 1. Position: Software Engineer (Java) Location: Singapore

NextLabs International Private Limited. 1. Position: Software Engineer (Java) Location: Singapore 1. Position: Software Engineer (Java) NextLabs (www.nextlabs.com), a Silicon Valley technology company, is the leading provider of policydriven information risk management (IRM) software for large enterprises,

More information

Role Profile SERVICE DESK TEAM LEAD (TIER 1)

Role Profile SERVICE DESK TEAM LEAD (TIER 1) Role Profile SERVICE DESK TEAM LEAD (TIER 1) COMPANY OVERVIEW Informa is one of the world s leading knowledge providers. We create and deliver highly specialised information through publishing, events,

More information

SUPERVISOR, SERVICE DESK (Existing position)

SUPERVISOR, SERVICE DESK (Existing position) Edmonton Catholic Schools is now accepting applications for the position of SUPERVISOR, SERVICE DESK (Existing position) Edmonton Catholic Schools is a large urban school district whose mission is to provide

More information

JOB DESCRIPTION. Service Desk Technician

JOB DESCRIPTION. Service Desk Technician JOB DESCRIPTION Title: Contract type: Service Desk Technician Full Time, Fixed Term for 12 months Grade: Grade 4 Location: Reporting to: London Campus Head of Information Services MAIN PURPOSE OF JOB The

More information

BUSINESS SERVICES ORGANISATION - INFORMATION TECHNOLOGY SERVICES. Band 4 ICT Technician JOB DESCRIPTION

BUSINESS SERVICES ORGANISATION - INFORMATION TECHNOLOGY SERVICES. Band 4 ICT Technician JOB DESCRIPTION BUSINESS SERVICES ORGANISATION - INFORMATION TECHNOLOGY SERVICES BAND 4 ICT Technician JOB DESCRIPTION POSTS: REPORTS TO: ACCOUNTABLE TO: LOCATION: BAND: Band 4 ICT Technician (a waiting list may also

More information

BAND: 5. 37½ hours per week 1. JOB SUMMARY

BAND: 5. 37½ hours per week 1. JOB SUMMARY POST TITLE: Software Developer BAND: 5 HOURS: ACCOUNTABLE TO: LOCATION: 37½ hours per week Head of Informatics Programme Mamhilad 1. JOB SUMMARY Reporting to Software Development Manager, the post holder

More information

Help Desk Coordinator Provincial Court Judiciary / Office of the Chief Judge

Help Desk Coordinator Provincial Court Judiciary / Office of the Chief Judge Help Desk Coordinator Provincial Court Judiciary / Office of the Chief Judge POSITION TITLE: Help Desk Coordinator POSITION NUMBER(S): DIVISION: (e.g., Division, Region, Department) UNIT: (e.g., Branch,

More information

WHITE PAPER. iet ITSM Enables Enhanced Service Management

WHITE PAPER. iet ITSM Enables Enhanced Service Management iet ITSM Enables Enhanced Service Management iet ITSM Enables Enhanced Service Management Need for IT Service Management The focus within the vast majority of large and medium-size companies has shifted

More information

Customer Relationship Management (CRM) and Data Officer. Reference No: 0115 15. Grade:

Customer Relationship Management (CRM) and Data Officer. Reference No: 0115 15. Grade: Job Title: Customer Relationship Management (CRM) and Data Officer Reference No: 0115 15 Reports to: Access to Higher Education Manager Grade: D Working Hours: 37 hours per week Faculty / Service: Marketing

More information

LAN/WAN TECHNICAL SUPPORT Level 2

LAN/WAN TECHNICAL SUPPORT Level 2 Applications are invited from suitably qualified and experienced persons for the following position. LAN/WAN TECHNICAL SUPPORT Level 2 The Catholic Education Office is seeking a Level 2 LAN and WAN Technical

More information

N e t w o r k E n g i n e e r Position Description

N e t w o r k E n g i n e e r Position Description Position Title: Group/Division/Team Network Engineer Business Technology Services / IT Operations Division Date October 2011 Reports to Roles Reporting to This Primary Objective Decision Making Authority

More information

Job description and person specification

Job description and person specification Job description and person specification Cruelty Free International is the leading organisation working to create a world where nobody wants or believes we need to experiment on animals. Our dedicated

More information

CLASS SPECIFICATION Systems Support Analyst II

CLASS SPECIFICATION Systems Support Analyst II San Diego Unified Port District Class Code: B211-UE03 CLASS SPECIFICATION Systems Support Analyst II FLSA Status: EEOC Job Category: Classified: Union Representation: Exempt Professionals No Unrepresented

More information

GLOBAL Service Desk. From Computacenter

GLOBAL Service Desk. From Computacenter From Computacenter CONTENTS 03 04 05 06 07 08 09 11 First class; all the way Great expectations Safety in numbers Choice and flexibility Our next generation service desk Why Computacenter Our customer

More information

Leads organization s IT disaster recovery and business resumption planning, testing, and implementation pertaining to computing infrastructure.

Leads organization s IT disaster recovery and business resumption planning, testing, and implementation pertaining to computing infrastructure. Network Operation Manager About the Education Achievement Authority: The Education Achievement Authority is a new statewide school system that will assume operation of the lowest five (5) percent of performing

More information

Technical Support Engineer. Job Description.

Technical Support Engineer. Job Description. Technical Support Engineer. Job Description. CONTENTS 1. Reporting to 3 2. Scope of role 3 3. Main responsibilities 3 4. Key skills and experience 4 5. Key behaviours 5 2015 Fresh Egg Limited 2 This job

More information

TERMS OF REFERENCE for outsourced IT services at ILO premises

TERMS OF REFERENCE for outsourced IT services at ILO premises 1. Purpose: TERMS OF REFERENCE for outsourced IT services at ILO premises The supplier will provide engineer-level ICT staff for on-site IT Support for X days a week through 1 staff on duty at the ILO

More information

Cubic Live Services. Cubic Live s Strengths. Messaging Solutions & Services. Collaboration Solution & Services

Cubic Live Services. Cubic Live s Strengths. Messaging Solutions & Services. Collaboration Solution & Services Cubic Live Services Messaging Solutions & Services Hosted / In-house of Exchange 2010 Hosted / In-house of Cube Mail / Zimbra Email Hosted / In-house of Cube MailBank Mail Archiving Solution Hosted / In-house

More information

Simplifying Desktop Mgmt With Novell ZENworks

Simplifying Desktop Mgmt With Novell ZENworks Simplifying Desktop Mgmt With Novell ZENworks Joe Marton Senior Systems Engineer Collaboration Solution Principal Novell North America jmarton@novell.com Ryan Radschlag Network Manager Hartford Joint #1

More information

Transformation Service Customer Services Advert text for vacancy for Desktop Manager

Transformation Service Customer Services Advert text for vacancy for Desktop Manager Transformation Service Customer Services Advert text for vacancy for Desktop Manager Information and Communication Technology (ICT) is delivered through the Transformation Services Division as a central

More information

End-to-End Infrastructure Solutions

End-to-End Infrastructure Solutions End-to-End Infrastructure Solutions Thakral One www.thakralone.com www.thakralone.com 1 Agenda 1 2 3 Maximizing Infrastructure Investments End-to-End Infrastructure Solutions Thakral One and Our Value

More information

QUICK FACTS. Managing a Service Operations Team for a Leading Software Developer. TEKsystems Global Services Customer Success Stories.

QUICK FACTS. Managing a Service Operations Team for a Leading Software Developer. TEKsystems Global Services Customer Success Stories. Providing an IT Education Business Processing [ Information Technology, Applications Management ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Software Revenue: $74.3 billion

More information

System Center Service Manager

System Center Service Manager System Center Service Manager Vision and Planned Capabilities Microsoft Corporation Published: April 2008 Executive Summary The Service Desk function is the primary point of contact between end users and

More information

Learning Services Schedule

Learning Services Schedule Ireland s Most Comprehensive Training Schedule July 2012 - December 2012 SureSkills - Enabling Performance Learning Services Schedule Dublin 01 240 2222 Email: info@sureskills.com www.sureskills.com vmware

More information

Microsoft Training and Certification Guide. Current as of December 31, 2013

Microsoft Training and Certification Guide. Current as of December 31, 2013 Microsoft Training and Certification Guide Current as of December 31, 2013 Welcome to the Microsoft Training and Certification Guide. This device is intended to provide a quick, comprehensive view of our

More information

Excellence through experience. Shaping information technology to help you achieve more

Excellence through experience. Shaping information technology to help you achieve more Excellence through experience Shaping information technology to help you achieve more We base our service on the needs of our clients and listen carefully to their problems, their objectives and their

More information

Empowering the Enterprise Through Unified Communications & Managed Services Solutions

Empowering the Enterprise Through Unified Communications & Managed Services Solutions Continuant Managed Services Empowering the Enterprise Through Unified Communications & Managed Services Solutions Making the transition from a legacy system to a Unified Communications environment can

More information

IT Support Assistant (x2) IT Services (12 Month Whole-time Posts)

IT Support Assistant (x2) IT Services (12 Month Whole-time Posts) IT Support Assistant (x2) IT Services (12 Month Whole-time Posts) The IT Services department provides essential services to the University and plays an ever more critical role in the strategic development

More information

Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No:

Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No: Job Description Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No: ER035 Salary: Grade LM1(Points 32-35) Commencing 31,006 with progression

More information

Event Services Company Stays Connected with Unified Communications Solution

Event Services Company Stays Connected with Unified Communications Solution Microsoft Office System Customer Solution Case Study Event Services Company Stays Connected with Unified Communications Solution Overview Country or Region: United States Industry: Professional services

More information

WSU Vancouver Information Technology Service Catalog

WSU Vancouver Information Technology Service Catalog WSU Vancouver Information Technology Service Catalog Overview The VIT Service Catalog documents the technology services and support delivered by VIT to its customers. Included are the general levels of

More information