Healthcare of New Zealand Limited Role Description Date of Last Review: July 2013

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1 Healthcare of New Zealand Limited Role Description Date of Last Review: July 2013 Title: Incumbent: Regional Rehabilitation Coordinator (50/50 position with CSD) Leadership Competency Group: Business and Service Enabler LOCATION Branch and Section: Geographical Location: Manager s Title: Manager Once Removed Title: Realise - Rehabilitation Services / Community Services Division Lakes with Realise cover for Eastern Bay of Plenty General Manager Rehabilitation Services/ Branch Manager - Lakes CEO NZ/ Area Manager CSD ROLE PURPOSE The Regional Rehabilitation Coordinators are responsible for the day to day implementation of ACC funded services within the defined regions and overseeing High Needs clients from other funders. They will be required to work across all entities providing the Realise service as well as other contract types. This maximises outcomes for clients, family and funders by managing all issues that arise from clients, support workers, local ACC branches, DHB and MoH coordinators and subcontractors to ensure Healthcare NZ delivers an efficient innovative, person centred and community focussed service to clients at all times. Kay Role Responsibilities 1. Acts as an expert clinical resource using advanced assessment and reasoning skills to plan and oversee support within the multidisciplinary team 2. Develops support plan with client, utilising the tool that has been determined within the service model 3. Participates in review, discharge planning and multidisciplinary review to coordinate clinical requirements, including client assignment, skill mix, and competencies for the support team to adequately meet the needs of the client 4. Service Coordination work with branch Coordinators to identify the most appropriate services and support options to meet a person s prioritised needs 5. Support the assessment and review functions of the branch by supervising and monitoring the quality of assessments and reviews by service coordinators when it is needed.

2 6. Identify individual learning needs and assist staff to develop competencies through the provision of training, assistance and oversight to ensure best practice in the direct management of clients 7. Evaluate and recommend changes to improve quality and effectiveness of care and interventions provided by all staff ensuring safety issues are addressed appropriately 8. Provides case review, evaluation and monitoring of contracted services DIMENSIONS OF THE POSITION FOR WHICH THE INCUMBENT IS ACCOUNTABLE Number of direct reports Geographical area of responsibility Operating Budget Other Daily supervision and management of client focused multi discipline teams which will vary according to the number and complexity of clients in the region. Lakes and Eastbay (Realise) To be defined in Performance Plan None POSITION SPECIFICS In general terms, this position interacts with the following stakeholders (shaded groups): Internal Staff Board/ Shareholders Clients Competitor Organisations External Companies Government Agencies Funders Representative Bodies IMPORTANT RELATIONSHIPS Internal General Manager Rehabilitation Services Area Manager Branch Managers Coordinators Branch Team Members Clinical Nurse Advisor General Manager and Ops Manager, Realise Other Regional Rehab Co-ordinators Rehabilitation support teams Head office staff External ACC Local Officials Referring Agencies DHBs ACC contracted rehabilitation providers Clients and Family and Whanau Subcontractors Other regional service providers Community based organisations

3 JOB ACCOUNTABILITIES AND EXPECTATIONS Improve Client Outcomes In partnership with clients and families, design and implement outcomes focussed and client centred service plans Provide oversight of high standards of service delivery including identification of appropriate skill mix and competencies required for each support team Establish systems to ensure that collaboration with local resources and providers are maximised Management and implementation of new Maximise Independence and Return to Independence referrals Client risks/vulnerabilities are identified and mitigated with appropriate contingency planning in place Referral information including ACC support needs assessments and integrated rehabilitation assessments are comprehensively understood and service delivery is consistent with the needs identified by clients and ACC Case conferences are organised and facilitated with ACC, clients and relevant stakeholders including other ACC contracted rehabilitation providers Provision of specialist advice and support to service coordinators to assist in the ongoing maintenance of complex claims or when there is a sudden need for increased support or assessment Ensure all aspects of performance meet or exceed specified standards as set by Healthcare of NZ Ltd and the relevant funder Enhance Service Quality Development of clear guidelines and protocols that ensure implementation of high standards of service delivery in accordance with ACC service schedules Monitoring and reviewing of service delivery including exception and quality reporting Consumer focussed and able to monitoring of outcomes achievement or response to the support progress towards clients goals Referrals are managed within the requirements of contract(s) Regional performance of ACC service delivery and outcomes achievement is maintained Clients are assessed to determine whether ongoing or extended services are required, in accordance with the requirements of the contract Innovation and Service Delivery Service delivery is flexible and provides opportunities for innovation in order to most effectively meet the client s needs, within the contractual framework Maximising Efficiencies Ensuring that all ACC volumes including from subcontractors are tracked and reported as required Contractual and service delivery risks are highlighted to the General Manager Rehabilitation Services in a timely manner along with implementation of appropriate contingency planning Ensure that clients service plans are goals orientated and outcomes focussed Engages family, community services to complement the service offering

4 Relationship Management Establish genuine working relationships with clients and their families. Ensure that there is collaboration and involvement in all aspects of client service delivery Develop a close working relationship within local and regional ACC representatives in order to ensure that Healthcare is the provider of choice for the provision of ACC services Disputes are effectively and quickly resolved or elevated to the appropriate level within ACC so that relationships for all stakeholders are maximised Develop local and regional networks with other referral agents, DHBs and PHOs Take the lead in systematically developing community support mechanisms Represents Healthcare NZ at regional provider and sector forums and takes the lead in developing service enhancing initiatives Support Team Leadership Facilitate the recruitment process for the client support team ensuring client and family and whanau involvement in the selection process, where appropriate Support Branch Co-ordinators to coach, train and performance manage support workers in the local area and in particular those working with ACC and complex or high needs clients Liaison within Healthcare NZ to assess training/development needs of support workers and coordinators that are not covered by minimum contractual requirements. Training programme development occurs where specialist skills are required. Provision of collegial support and peer review to other members of the Rehabilitation team and other parts of Healthcare NZ services as required Health and Safety Become familiar with all policies and procedures as they affect their working environment; Ensure that safe working procedures are practiced and no one is endangered through their actions or inactions; Report all incidents including near misses, and unidentified hazards as required; Actively participate in the Company s Health and Safety programmes

5 COMPETENCIES Leadership Competency Group Business and Service Enabler Coaching - Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Focusing on the people we work with Delegating Responsibility - Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organisation s and individuals effectiveness. Developing Others - Planning and supporting the development of individuals skills and abilities so that they can develop and/or enrich their capability in their current or future job/role. Selecting Talent - Evaluating and selecting internal and external talent to ensure the best match between the individual and the organisation s requirements. Enabling Change - Encouraging others to understand the need for change; facilitating the implementation and acceptance of change within the workplace. Executing the strategy Understanding the environment Clinical Taking Action - Setting high goals for personal and team accomplishment; measuring and monitoring team progress towards goals; tenaciously working to meet or exceed team goals while deriving satisfaction from that achievement and continuous improvement. Building Client Loyalty - Effectively meeting client needs; building productive client relationships; taking responsibility for client satisfaction and loyalty. Problem Solving - Identifying problems or opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences. Care and Support Management - Having the knowledge and skills to secure relevant client data and identify key issues and relationships in the management of client care and support; understanding the relationships among assessments, interventions, and client responses; skilled in documentation of assessments. Promoting Wellbeing - Supporting, providing information and advising the client and client s whānau/family/support network (if appropriate) in understanding their care plan and their central role within the plan.

6 QUALIFICATIONS AND EXPERIENCE Essential Registered Health Professional / Must have a current annual practicing certificate with relevant regulatory body Clinical reasoning Critical thinking Experience in some or all of the following: - Community health - Chronic disease Integrated care - Homecare - Community nursing management - Service development experience Personal credibility and established networks with health professionals and senior managers. Ability to design and lead, with Consultants, service models based on national and international best practice. Ability to develop and lead multidisciplinary teams. Ability to coordinate care as one part of a continuum of services Understanding of person centred philosophies. Previous experience in a Community Care Setting in New Zealand or overseas. Experience and an in-depth understanding of the accident insurance, health and disability sectors in New Zealand. Previous business development experience. Knowledge of client goal setting to maintain independence Excellent communication skills Competent computer skills and information systems, word processing and database Demonstrate a commitment to the principles of the Treaty of Waitangi Proven time management practice Holds a current driver s license Desired Clinical qualifications. Experience of relevant sector advisory groups. Experience and knowledge of the home and community support industry

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