Manager Strategic Design

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1 Manager Strategic Design Service Innovation Group, Service Delivery & Operations DIA is the Agency responsible for to the Government for Delivering Better Public Service Result 10 (BPS 10). It is charged with leading the design of a market approach to delivering integrated public services. Manager Strategic Design provides specialist strategic advice on designing the ecosystem and leadership to Service Innovation and to DIA as a market steward; by defining the operating model, products and services within the ecosystem and the delivery models for stakeholder involvement. Reporting to: General Manager Service Innovation Location: Wellington Salary range: Delivery K What we do matters our purpose Our purpose is to serve and connect people, communities and government to build a safe, prosperous and respected nation. In other words, it s all about helping to make New Zealand better for New Zealanders. How we do things around here our principles We make it easy, we make it work Customer centred Make things even better We re stronger together Work as a team Value each other We take pride in what we do Make a positive difference Strive for excellence Working effectively with Māori Te Aka Taiwhenua our Māori Strategic Framework enables us to work effectively with Māori. We accept our privileged role and responsibility of holding and protecting the Treaty of Waitangi / Te Tiriti o Waitangi.

2 What you will do to contribute Strategic Leadership Provide thought leadership and direction to the Strategic Design team by providing specialist advice on ecosystem design and identifying and analysing the objectives, operating model and outcomes Support the General Manager Service Innovation in setting the strategic direction, developing innovative strategies and building the capability of the Service Innovation team to achieve its outcomes Lead ecosystem design activities to enable the Service Innovation team to maximise its capability and capacity to deliver against its strategic objectives and stakeholder expectations Provide trusted advice and recommendations to the Service Innovation team and the external Service Innovation Working Group about opportunities and priorities Apply specialist knowledge of policy, regulatory and legislative implications to setting the ecosystem strategy Prioritise potential federated service offerings and make effective trade-off decisions Facilitate changes in thinking through effective communication with the right people, using the right channels Operational Leadership Drive and champion a customer centric approach to the ecosystem and promote the utilisation of customer feedback, research and analysis to drive decisions and assess whether the ecosystem is delivering desired outcomes Provide a consultative role within Service Delivery and Operations, across DIA and other agencies and organisations, on the design and delivery of the market approach Collaborate with the Integrated Services team to define the interventions required to stimulate market entry and to promote and champion the market approach Assess whether the ecosystem is delivering desired outcomes Contribute to a risks/issues register to inform early resolution of risks/issues Facilitate workshops with key stakeholders As a result we will see The Manager Strategic Design contributing thought leadership to Service Innovation and championing the Group s vision and strategic objectives A clearly articulated vision and strategy for the ecosystem design and approach Trusted advice and specialist expertise is provided to the external Strategic Innovation Working Group An operating model is created that brings services to the ecosystem with DIA acting as the Market Steward. Page 2 of 5

3 What you will do to contribute Building Capability Build ecosystem design capability within Service Innovation Develop and manage the provision of capability resource to support the agreed strategy. Attract top talent, foster fresh ideas and innovative approaches to ecosystem design Foster a culture where staff understand the need for adaptability and flexibility As a result we will see An ecosystem design team is established with all the requisite skill sets required to operate the model Ecosystem design expertise is shared across the Service Innovation team, DIA and the sector An increase in ecosystem design capability within DIA People Leadership & Management Recruit, lead and manage in line with HR guidelines and the People Leader profile of the DIA Capability Framework Lead, motivate, enable and engage the team to achieve results Manage the performance and development of staff in accordance with DIA processes and the needs and priorities of the Service Innovation team Undertake regular DIA culture and engagement activities with the team Stakeholder Engagement Manage strong and effective relationships with Service Innovation, the Service Innovation Working Group, and at the executive level in other agencies in order to drive the implementation and successful delivery of the ecosystem. Proactively identify, establish and build networks across all of government and private sector organisations Leverage networks and maintain effective working relationships with key stakeholders across government and the private sector in order to obtain support and commitment to market approach to service delivery Behaviour as a people leader in line with the DIA Capability Framework Leadership and management of the team meets DIA expectations Direct reports have clear expectations of their performance, including individual Performance Plans, and receive regular performance feedback Regular culture and engagement activities are undertaken and engagement surveys show positive results. Effective networks are established across all of government and private sector organisations Relationships are leveraged to remove barriers and to enable agencies and teams to work together to successfully design and deliver the public service ecosystem Health and safety (for self and team) Take responsibility for keeping self and team free from harm Ensure staff are informed of Health and Safety requirements in the workplace and are equipped to carry out their work safely All requirements of DIA s Health and Safety policy and procedures are met. Page 3 of 5

4 Advise Collaborate with Influence Inform Manage/ lead Deliver to The Department of Internal Affairs Who you will work with to get the job done GM Service Innovation Internal Service Innovation Group (SIG) SDO Leadership team Strategic Design team External Senior Managers in client agencies Project Managers Your delegations as a manager Human Resources delegations Financial delegations Direct reports Your success profile for this role At DIA, we have a Capability Framework to help guide our people towards the behaviours and skills needed to be successful. The core success profile for this role is People Leader. Keys to Success: Setting expectations Encouraging innovation Building effective teams Identifying talent and developing others Motivating others to achieve results Developing business acumen What you will bring specifically Experience: A proven track record in providing strategic and thought leadership in ecosystem design Extensive experience in collaborating with diverse and complex stakeholders at senior levels across multiple organisations Proven experience in programme, project management and governance and delivering an end to end product Proven experience in providing strategic leadership and trusted advice and identifying emergent opportunities and challenges Knowledge: An in-depth understanding of commissioning, digital service delivery and funding models in the public sector, with experience in applying these in complex environments with competing stakeholder demands Strong understanding of programme and project management methodologies and practices Comprehensive knowledge and understanding of government operations, business and financial planning processes Strong understanding of the policy, regulatory Page 4 of 5

5 Your success profile for this role What you will bring specifically and legislative environment Skills: Problem-solving skills and a level to work through issues of considerable complexity, using high-level conceptual thinking skills and in-depth analysis Excellent relationship management, negotiation, facilitation and influencing skills, which can be applied at Ministerial and the all of government level, and with external stakeholders Proven ability to lead cross-functional teams without formal authority Ability to operate in a fast-paced environment that requires excellent time-management and the ability to multi-task and prioritize effectively Proven ability to influence and facilitate significant change in thinking and approach Other requirements: Degree-level Qualification in an area relevant to market design Page 5 of 5

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