JOB TITLE: Community Manager, Mental Health & Addiction Services

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1 JOB TITLE: Community Manager, Mental Health & Addiction Services 1. PURPOSE OF POSITION The Community Manager will work in partnership with the area Clinical Leads, Clinical Director and Clinical Services Manager to provide general leadership and management support. This will be achieved by: Providing leadership and management support to develop the general business and clinical performance of TDHB s Community Mental Health Services. Ensuring that the day to day operations are carried out in a manner that enables the Community Mental Health Services to achieve best possible clinical outcomes within contractual obligations and allocated resources, in both the nature and level of service provided, and with maximum efficiency. Provide oversight to the Alcohol and Drug Service in such a way that takes into account the unique needs of the service. This will occur in a way that ensures that the service model employed within the Addiction Services is fit for purpose, in line with best practice principles, and in keeping with the objectives of the service. Developing and implementing general business management and clinical systems and processes in partnership with the Team Leaders and Clinical Leaders in accordance with accepted and evidence based practice by utilising the expertise of the Clinical Director, Clinical Services Manager, Clinical Leads, Professional Advisors, Financial Advisor, Data Analyst, HR and Quality & Risk Advisor and others as appropriate. Ensuring the general activities of the Team(s) are conducted in a manner which recognises an integrated health management system, meets legislative requirements, mitigates risk and utilises best practice in team development, decision making and problem solving. Ensures all stakeholders are consulted in the development of systems and processes. Providing coaching to Team Leaders to ensure teams within the community are led effectively and any people matters managed appropriately. Providing advice and assistance to the Clinical Director & Clinical Services Manager in regards to area(s) of responsibility including provision of leadership to business and clinical management projects/developments. 2. ORGANISATIONAL VALUES The Taranaki District Health Board (TDHB) is committed to the strategic actions and behaviours of Work Together : Treating people with trust, respect and compassion Communicating openly, honestly and acting with integrity Enabling professional and organisational standards to be met Support achievement and acknowledging successes Creating healthy and safe environments Welcoming new ideas Page 1 of 8

2 3. DIMENSIONS Reports to: Clinical Service Manager Number of people reporting to you - Financial limits authority $5000 Operating Budget 4. WORKING RELATIONSHIPS External Ministry of Health Other DHB s Community Providers NGO s Midland Health Internal Executive Management Clinicians Finance Payroll 5. ACCOUNTABILITIES Key area of responsibility 1. Service Management To effectively and efficiently manage those services that fall under the Community Mental Health Services umbrella. Expected outcomes Community Mental Health service specification requirements, operational guidelines, policies and procedures are followed and meet DHB auditing requirements. Service reflects the NZ Mental Health Standards and Health and Disability Standards, Taranaki DHB Annual Plan, Taranaki DHB Maori Health Plan, and other guiding documents. Client rights are maintained and demonstrated in accordance with the Health and Disability Commissioner Act (1996) and Code of Health and Consumer Rights and Privacy Act (1993). Systems and processes are efficient, and team leader workloads are appropriate. Complaints relating to service function or contracted services are recorded, investigated and managed in accordance to TDHB policies. 2. Team Leadership To provide leadership to the Community Mental Health Team Leaders/ Service. Provides clear direction and support to the team leaders, and advises on how to effectively manage communication and conflict within the teams. Acts as a resource for team leaders where appropriate, and refers team leaders on for further Last Updated: Page 2 of 8

3 support/assistance as required. Participates in strategic planning activities for the Community Mental Health services in conjunction with wider planning of services within Mental Health and Addiction Services as required. Takes a leadership role in change management processes and practices. 3. Resource and Budget Management To ensure appropriate and effective use of resources throughout Community Mental Health services. Operational budgets for individual community mental health units are met. Resources are allocated in line with resource allocation guidelines and processes. Variances and trends analysed, and promptly brought to the attention of the Service Manager. Appropriate team leader delegations are followed. Client services reflect client need and are reviewed regularly. Team Performance is monitored against workflow and budget. Encourages and supports Team Leaders to identify innovative and cost effective ways of meeting client needs. Provider invoices meet requirements and signed off for payment. 4. Service Development To identify Community Mental Health service gaps and development opportunities to ensure service is responsive to client needs. Understands community mental health and addiction needs and service requirements of the different population and community groups. Instills confidence and maintains credibility with key stakeholders providing community mental health services across Taranaki. Establishes and maintains relationships and networks with referrers, providers and community agencies and advocacy services. Identifies gaps in services and report such gaps and potential solutions to the Clinical Services Manager and Clinical Director. 5. Developing and Maintaining Relationships Develops and maintains effective relationships with all stakeholders involved in the delivery of Community Mental Health Services. Maintains professional relationships with health professionals and service providers working with mental health and addictions services clients across the primary, secondary and community care sector. Facilitates communication between agencies, services and providers to ensure services are delivered effectively. Attends service planning, and case conference meetings as required. Delivers presentations and information sessions to Last Updated: Page 3 of 8

4 professional and consumer groups as required to raise awareness and promote understanding of the service. Works in collaboration with relevant professional leaders and seeks advice and guidance on disciplinespecific professional issues. 6. Monitoring and Reporting Effectively monitors, reviews and reports on service progress and performance. Provides monthly operational reports to the Service Manager highlighting significant variances and key issues. Provides information to the Service Manager and Clinical Director on issues relating to contracted service providers, service gaps, and high/complex service costs as required. Ensures all information requirements are accurately recorded, and reported in a timely manner using appropriate data collection systems. Provides expert advice on service issues to the Service Manager and Clinical Director as required. Responds to request for information from the Clinical Service Manager/ Clinical Director including Official Information Act, Ministerial, Health & Disability Commission and other queries. 7. Human Resources Supports development of human resources within teams to ensure Community Mental Health service requirements are met. In conjunction with Human Resources, the Service Manager and relevant professional leaders ensures that team members are appropriately qualified and professional competency is maintained. Ensures compliance with all employment legislation and Taranaki DHB policies and procedures. Is actively involved in selection and recruitment of new staff as required. Systems for maintaining consistent service delivery during periods of staff leave are developed and utilised. Work areas, facilities and equipment are well presented and maintained. Fosters and supports Maori workforce development. Accepts and respects diversity. Leads by example. 8. Quality, Health and Safety Contributes to service direction by ensuring quality, health and safety standards are met. In conjunction with team leaders/clinical leads contributes to the service quality assurance system, identifying improvement opportunities and implementing as necessary. Monitors and reports occupational safety and health risks affecting service teams and ensures units/areas maintain a current Hazard Register. Accidents or incidents are reported to the Service Last Updated: Page 4 of 8

5 Manager and Clinical Director. 9. Professional Practice and Development Acts in compliance with ethical, legal, professional and safety requirements. Participates in professional development, supervision and performance review. 10. Cultural Competence Maori philosophies and values of health are reflected in Community Mental Health services work practice. Participates in professional supervision as required. Participates in ongoing education and training. Seeks out courses and opportunities for continual selfdevelopment. Participates in regular performance reviews. Demonstrates knowledge of and role models in a manner that is consistent with the Treaty of Waitangi in the provision of health care services and support to Maori clients and their whanau. Ensures Tikanga Maori is upheld in accordance with organisational commitment to the principles of the Treaty of Waitangi. Leads/Supports the facilitation of safe services to Maori, including access to Maori treatment options and involvement of whanau in planning and delivery of care as required. Advocates the right of Maori clients and their whanau to participate in cultural activities. Has a working knowledge of the Taranaki DHB Maori communities. Utilises organisational resources and services (e.g. Te Roopu Paharakeke Hauora Maori Health Team) in meeting the cultural needs of Maori clients and their whanau. Promotes and foster Tikanga and Te Reo Maori. Organisational Accountabilities Expected Outcome for all employees Treaty of Waitangi The Taranaki District Health Board embraces the three principles of the Treaty of Waitangi. In practical terms this means: Partnership; working together with iwi, hapu, whanau and Maori communities to develop strategies for improving the health status of Maori Participation; involving Maori at all levels of the sector in planning, development and delivery of health and disability services that are put in place to improve the health status of Maori Protection; ensuring Maori wellbeing is protected and improved as well as safeguarding Maori cultural concepts values and practices Last Updated: Page 5 of 8

6 Organisational Accountabilities Expected Outcome for all employees Health and Safety Responsible for the provision of a safe workplace and ensuring the health & safety of those working in or visiting the workplace under your control means: Systematically identifying and managing hazards in accordance with the Taranaki DHB s Hazard Identification and Management policy and related procedures Providing suitable protective clothing and equipment to staff and ensuring it is worn Providing safety information and ensuring training and supervision of staff occurs so that work is done safely. This includes responding to emergencies, eg: fire. Ensuring all workplace near miss/incidents/accidents are recorded, investigated and reported in a timely manner and outcomes fed back to staff concerned Assisting with the monitoring of the health of employees to ensure that their work is not having a detrimental effect on them Actively participating in the rehabilitation programme put in place for any of their injured employees. Consulting with employees on all health & safety matters that affect them and providing opportunities and encouraging staff to participate in health and safety matters Personal Development Fully contributes to the individuals team performance and is committed to identify and pursue opportunities for developing new knowledge and skills. Participates in the performance appraisal process where personal performance and development is reviewed. Willing to accept new responsibilities, acquire and demonstrate relevant new knowledge. 11. VARIATION TO DUTIES Duties and responsibilities described above should not be construed as a complete and exhaustive list as it is not the intention to limit in any way the scope or functions of the position. Duties and responsibilities can be amended from time to time either by additional, deletion or straight amendment to meet any changing conditions, however this will only be done in consultation with the employee. Last Updated: Page 6 of 8

7 12. CAPABILITY REQUIREMENTS Capabilities are the behaviours demonstrated by a person performing the job. Capabilities identify what makes a person most effective in a role. Those listed below are expected for the Mental Health & Addiction Services team roles in the organisation. The required capabilities can change as the organisation develops and the roles change. Capability Effective Communication Shares well thought out, concise and timely information with others using appropriate mediums. Ensures information gets to the appropriate people within the organisation to facilitate effective decision making Decision Making/Problem Solving Demonstrates effective and timely decision making/problem solving techniques. Aware of the impact of decisions on key stakeholders and consults as appropriate utilizing available resources. Is proactive and effective when problem solving is required. Innovation/Initiative Continually strives for new and improved work processes that will result in greater effectiveness and efficiencies. Questions traditional ways of doing things when choosing a course of action or finds new combinations of old elements to form an innovatve solution. Resilience/Flexibility Articulates differing perspectives on a problem and will see the merit of alternative points of view. Will change or modify own opinons and will switch to other strategies when necessary. Adjusts behaviour to the demands of the work environment in order to remain productive through periods of transition, ambiguity, uncertainty and stress. Cultural Safety Demonstrates a commitment to cultural safety by meeting and exceeding the cultural needs of clients/customers/colleagues. Manages cultural ambiguity and conflicting priorities well. Understands concepts of whanaungatanga and manaakitanga and Maori cultural orientation to whanau, hapu and iwi. Teamwork Works to build team spirit, facilitates resolution of conflict within the team, promotes/protects team reputation, shows commitment to contributing to the teams success Last Updated: Page 7 of 8

8 13. EDUCATION Relevant Tertiary qualification and/or equivalent 14. SKILLS Demonstrated ability to lead, motivate and manage a team Proven ability to prioritise, manage time efficiently and to meet deadlines Ability to network and work collaboratively with community agencies Ability to manage budget and resource allocation Excellent oral and written communication skills Ability to be flexible and lateral thinking An understanding of the Treaty of Waitangi and cultural safety and the implications for health and disability Computer literacy Current Full Drivers License 15. EXPERIENCE At least five years recent relevant experience within the health and disability sector Demonstrated commitment to continuous quality improvement and customer service Ability to respond positively to change and new opportunities Last Updated: Page 8 of 8

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