Healthcare of New Zealand Limited Role Description

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1 Healthcare of New Zealand Limited Role Description Title: Bureau Consultant (Nurse Co-ord) Incumbent: TBA Leadership Competency Group Team Member LOCATION: Branch and Division: Duty Calls Nursing Bureau Geographical Location: Manager s Title: Manager Once Removed Title: Wellington Service manager Area manager ROLE PURPOSE: To provide a high quality service to Duty Calls clients and staff, meeting staffing requests through the placement of appropriately skilled Registered and Enrolled Nurses and Healthcare Assistants. To manage the recruitment, selection, employment and placement of Bureau staff. To promote strong relationships with current and prospective clients, Bureau staff and stakeholders. To monitor quality of service provision in accordance with bureau requirements. To ensure general office administration duties within the business unit are carried out in line with company policies and procedures ensuring the smooth running of Duty Calls Nursing Bureau. 1

2 DIMENSIONS OF THE POSITION FOR WHICH THE INCUMBENT IS ACCOUNTABLE: Number of direct reports Geographical area of responsibility Operating Budget Other (delegation levels) Nil Wellington Region, Canterbury N/A N/A POSITION SPECIFICS: In general terms, this position interacts with the following stakeholders (shaded):. Internal People Board/ Shareholders Clients Competitor Organisation s External Companies Government Agencies Funders Representative Bodies IMPORTANT RELATIONSHIPS: Internal Duty Calls team Bureau staff Community Health, NZ Care and Healthcare Rehabilitation coordinators External Clients including public and private hospitals, rest homes, hospice and private clients. Other health professionals including GPs and District Nurses Other bureau/agencies 2

3 PRINCIPAL ROLE ACCOUNTABILITIES AND EXPECTATIONS: People To manage the recruitment and selection of high quality Bureau staff To manage Registered Nurse and Healthcare Assistant rosters, matching the most appropriate Bureau staff to Clients in relation to skill mix, experience and cultural sensitivity. To provide Bureau staff with a complete and detailed description of the assignment they are to attend including location, hours worked, contact person and duties required. To supply necessary information to after hour s coordinator as required ensuring efficient operation and prevent placement error. Relationships Maintain professional relationships with clients, potential clients and all Bureau staff. Conduct regular follow ups to ensure that clients and staff are very satisfied with their working relationships. Support Bureau staff one on one as required. Work in conjunction with Service Manager to promote Duty Calls Nursing Bureau including preparation of documentation for marketing and relationship development processes. Administration Maintain accurate and comprehensive records for clients and staff ensuring accurate and timely information is provided and processed. Initiate, learn and use new systems when required for continuous service improvement; Data entry of new staff, clients and roster appointments as required. Provide relevant reports and other documentation to management, as required Collate and check staff timesheets before forwarding to Processing Centre. Manage police checks for Bureau staff Process accounts and collate oncology invoices Manage uniform stocks for Bureau staff Order stationary and Bureau supplies. Minute taking for meetings Miscellaneous Be able to undertake other relevant duties as directed. Health and Safety Become familiar with all policies and procedures as they affect the working environment; Ensure that safe working procedures are practiced and no one is endangered through their actions or inactions; Document and report all incidents and accidents, Reportable Events including near misses, and unidentified hazards identified by Bureau staff or clients as per HCNZ Reportable Event policy. Work with staff and clients to ensure resolution. Ensure all follow up actions are completed Actively participate in the Company s Health and Safety programmes. 3

4 COMPETENCIES: Leadership Competency Group Team Member Focusing on the people we work with Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals. Applies nursing knowledge within identified clinical guidelines. Forms technical opinions and conclusions which are objective and well-founded within the area of nursing. Continuous Improvement -. Identifies ways to improve the performance of the business unit. Suggests and contributes new ideas identifying ways to continuously improve performance so best practice is achieved. Has the ability to identify problems and systematically use information to determine solutions and reach decisions. Responds to changes in job demand adapting to new information. Executing the strategy Energy - Consistently maintains high levels of activity or productivity; operating with drive, effectiveness, and determination over extended periods of time. Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; selfimposing standards of excellence rather than having standards imposed. Understanding the environment Building Client Loyalty - Effectively meeting client needs; building productive client relationships; taking responsibility for client satisfaction and loyalty. 4

5 PERSON SPECIFICATION: Essential skills, knowledge and experience A relevant health professional qualification with experience and knowledge of the health industry Demonstrates strong relationship development and a commitment to high quality services. Willingness and ability to participate fully in a team environment as well as autonomously at times. The ability to plan and organise effectively, particularly under pressure Able to establish priorities and meet deadlines. Competent computer skills including word processing and databases. Self-motivated, flexible and enthusiastic. Excellent telephone manner Desirable skills, knowledge and experience Experience of working with a client management system. Sound judgment, a capacity for taking the overview and the ability to establish clear priorities. Be able to clearly convey thought, listen and understand others. Ability to provide culturally appropriate support. A sense of humour and attention to detail. Shows initiative and flexibility. 5

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