AVAILABILITY SERVICES INFORMATION AVAILABILITY... DELIVERS

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1 CONSULTING SERVICES AVAILABILITY SERVICES INFORMATION AVAILABILITY... DELIVERS BCM SOFTWARE MANAGED SERVICES RECOVERY SERVICES

2 WHY CHOOSE SUNGARD AVAILABILITY SERVICES? More than 10,000 customers worldwide 100% recovery success in over 30 years in business 3,400+ invocations supported Over 5 million sq ft of operations space 80+ highly-resilient facilities worldwide A dedicated, redundant global network 25,000+ end-user positions worldwide 40+ mobile recovery units, globally Supporting more than 30 platforms including virtualised environments RELY ON US Established in 1978, SunGard Availability Services has been keeping our customers people and information connected for five decades: providing live production support during system recoveries, or by helping ensure business critical systems are safely managed 24/7 by intelligent hands. We understand that this Information Availability is vital to ensuring that when they partner with SunGard, our customers can rely on us to make the everyday happen for theirs. With the blurring between traditional disaster recovery (DR) and the 24/7 availability facilitated by managed services becoming more apparent as Recovery Time Objective (RTO) and Recovery Point Objectives (RPO) continue to become more ambitious; SunGard Availability Services has naturally evolved its solution set to address this need. Operational structure and best practices backed by SAS 70 Type II & ISO 9001 certification and PCI DSS-compliant facilities & processes and BS Eight-times winner of the Business Continuity Service Provider of the Year Award Excellence in Infrastructure Management Winner winner of the Outstanding Excellence in Business Continuity and the Data Centre Strategy of the Year Award 1.

3 In addition to our enviable pedigree, SunGard is now regarded as one of the 15th largest managed hosting services providers 2. Our infrastructure strategy won the award of the same name in Broad Group has also shortlisted SunGard s Managed Services capability in their annual awards 3, whilst Intellect turned to us to chair its Data Centre Group. So from Consulting and Business Continuity Management (BCM) Software at one end through Recovery Services to Managed IT and cloud-based Infrastructure as a Service solutions at the other, we can meet our customers needs across the Information Availability spectrum with the single aim of keeping them running no matter what. For organisations looking to maximise OpEx and reduce CapEx, SunGard s proven experience, operational scale and financial strength mean that our business and IT availability solutions are not only robust and flexible, but cost-effective too. You can therefore protect the links between your people and the information on which they depend, service your customers, fulfil your corporate strategy and satisfy financial, operational and IT priorities. With SunGard your: Information Availability regime meets the strategic needs of the business IT infrastructure is stable, efficient and cost-effective Data storage and retrieval arrangements match business needs Systems and data are secure and accessible Organisation is prepared for any eventuality. More than 10,000 organisations worldwide can tell you that SunGard Availability Services is the trusted high-performance partner they need to ensure that their IT operations never let them down and always keep them at the top of their game. They can speak to our ability to ensure optimal operational performance, the highest levels of Information Availability and extremely rapid and complete recovery from unplanned interruptions. Whether yours is a small company serving local markets, a dynamic mid-size enterprise or a large multinational organisation, you will benefit from responsive, customised solutions from SunGard that help increase the efficiency of your IT operations and augment the value that information technology provides to the business. Isn t it time that you relied on us too? 3

4 RELY ON OUR STRENGTH About SunGard Availability Services is a division of SunGard Data Systems, the largest privately held business software and services company on the Forbes list of private businesses, serving more than 25,000 customers in more than 70 countries, including the world s 25 largest financial services companies. With revenues about $5 billion, a 19% CAGR and strong organic growth, SunGard has enviable financial strength, of which Availability Services represents 30%: Worldwide = >$1.5 billion (2010) Europe = $335 million (2010) UK = 163 million (2010). Other divisions include Financial Systems, Higher Education, and Public Sector. Dedication Availability Services has over 3,000 Information Availability professionals at hand: 100% customer focused, 82% client facing, 50% technical experts with continuous Board-level commitment to customer experience. Commitment With more than 30 years in the business, SunGard s steady growth reflects our continued ability to answer your needs in an ever-changing industry. SunGard s experience and track record counted for a lot. We knew we were getting a service we could rely on Tom Mackrell, compliance manager, Castle Cover 4

5 To stay ahead of the curve, we continue to innovate and develop our infrastructure and services, supported by substantial investments. We ve invested $hundreds of millions every year to enhance our capabilities from tools and skilled personnel, to data centres and technologies in 2010, we invested 45.7 million to support European Availability Services customers (of which we invested 25 million in the UK alone). Innovation Recover Anywhere True Rollback capability via a standardised approach and the deployment of award-winning Networking Solutions1 IBM Mainframe & Mid-range Recovery UNIX Recovery both Sun and IBM Dealing Room Recovery Workplace Recovery Business Continuity Management Consulting Contact Centre Recovery Enhanced Recovery Continuity Services for the Always On world Monitoring Solutions Vaulting Solutions International Services British Standard/ISO accreditation. As pioneer and leading global provider of Information Availability and business continuity, SunGard was first to deliver: 5

6 CHOOSING THE RIGHT SOLUTIONS FOR YOUR INFORMATION AVAILABILITY NEEDS Recovery Services Workplace Recovery >25,000 end-user seats worldwide for employees displaced by disaster. Each is equipped with a common operating environment and access to voice and data communications. Recover Anywhere Using virtualised desktop and softphone technology to extend recovery further into your business. Recover Anywhere offers full IT workstation experiences without the need to deploy physical assets staff can work remotely and fully participate in operations to help resume normal levels of productivity faster, on a dedicated or shared basis. Technology Recovery SunGard recovery facilities are among the safest places to access hardware and protect applications, data and networks. Customer systems are backed up by redundant infrastructure and network connections, all guarded by SunGard security personnel and systems. QuickShip & Mobile Recovery Our range of pre-packed and mobile recovery services bring the technology to you, enabling near normal business operations while your office or data centre is being restored. Long-term Recovery In the event of major loss, we can construct buildings from modular blocks within days. These are equipped with all the furniture, generators, uninterruptible power supply, communications systems and technology you need to keep going. Systems Testing We are experts at replicating our customers system set-ups no matter how unique in our data centres. Enhanced Recovery By creating mirror systems, our customers, using broadband communications can successfully and securely conduct remote tests anywhere in a safe environment, saving our customers hundreds of thousands of pounds in travelling and test costs whilst also reducing carbon emissions resulting from car and plane journeys. Technology Infrastructure Consulting Operational Risk Consulting & Automation Tools Services Hours INFORMATION AVAIL Recovery For your workfo Managed Reco Recovery Centres, Data Cent The SunGard Information Availability Continuum model helps you matc a combination of services to cover each aspect of your business accord Consulting Services SunGard s BCM Consulting BCM Programme Management BS 25999:2 Gap Analysis Business Impact Analysis BCM Risk Assessment Supply Chain Review Continuity Strategy Definition Developing & Implementing a BCM Response 6 Incident Management Managed Testing BCM Training & Awareness. ICT Consulting ICT Resilience Review & IT Capability Assessment services: Network Infrastructure Infrastructure feasibility Virtualisation Technical Recovery Backup & Storage Security Audit Penetration Testing Social Engineering Technical Recovery Documentation PCI/DSS Compliance Data Profiling & Trend Analysis Exchange Server Services.

7 ABILITY CONTINUUM ce and IT infrastructure very Managed Hosting Infrastructure as a Service Managed Services Cloud-based Infrastructure as a Service Our fully-managed enterprise-class private cloud service is a natural progression for Information Availability strategies. Delivered on shared infrastructure across our fully resilient UK and Ireland Technology Centres, SunGard s IaaS delivers computing power, data storage and associated security and connectivity on an almost zero CapEx basis. Connect: Public & private connection services Secure: Managed virtual firewall IP Network: Monitoring, management & load balancing Compute: Core, processor and memory provision, O/S & DBA management Store: Managed storage, Replication & snapshot services, Offsite backup. es & Dedicated Communications Networks Availability Continuous Secure Hosting Services Provided within highly resilient data centre space as either rack space or caged area with redundant power supplies. All of which is supported with helpdesk services and intelligent hands. Platform & Device Monitoring Monitoringand portal reporting services by device, platform, application, database or website. Environmental monitoring also available. Security & Network Management Providing firewall management as well as intrusion detection and penetration testing services coupled with internet and network access. OS & Database Management Managing equipment, operating systems, and databases as well as providing load balancing solutions. your preferred recovery time to the SunGard service. You can choose ing to how time sensitive it is. This way you only pay for what you need. Vaulting & Replication Automated off-site backup, archive and retrieval of data as well as mirroring solutions. BCM Software Continuity Management Solution (CMS) CMS: Enabling comprehensive and professional business continuity planning across the enterprise. SunGard s BCM Software offers business risk assessment, business continuity plan development, and emergency notification in the event of a business disruption. LDRPS to build and maintain plans with the industry standard planning tool BIA Professional to analyse disruption impacts and identify recovery objectives Risk Assessment to identify and measure potential threats to any location Vendor Assessment to simplify the process of gathering and analysing vendor resiliency and compliance Work Force Assessment to provide a clear understanding of work force criticality and availability to strengthen recovery efforts NotiFind to send and receive communications whenever necessary by way of several options Incident Manager to manage response and recovery efforts during any disruption. 7

8 NETWORKING SOLUTIONS A BACKBONE FOR INFORMATION AVAILABILITY Leicester Stockport Livingston Coventry Warrington Theale Borehamwood Bristol London CRC Leatherhead London SBRC SBR Crawley Multiple Communications Providers London SBRC PG Poole London DRC Elland TC4 SunGard National Network (UK) Flexible, resilient, scaleable connectivity: Gb single feed Gb dual, diverse feeds >Gb - dual, diverse feeds Tb - 'ScaleNet' optical feeds LTC Hounslow Docklands TC2 Workplace Recovery Centre Fully Resilient Technology Centre Woking TC3 Hubbed from two fully-resilient Technology Centres, with different carriers offering diverse and separate dual and/or multi Gigabit and Terabit connectivity into all locations. SunGard offers the highest levels of resilience of any organisation in our industry via an awardwinning National Network 1 designed specifically to support all your Information Availability needs. Our virtual campus of Workplace Recovery and Technology Centres delivers unparalleled robustness and flexibility; and as part of the SunGard Global Network, provides customers with unrivalled connectivity on a regional, national and international basis. 8

9 SUNGARD WORKPLACE RECOVERY & TECHNOLOGY CENTRE LOCATIONS IN THE UK & IRELAND Dundee Borehamwood Livingston LTC Hounslow City Recovery Campus TC2 Docklands LONDON ONDON Theale TC3 Woking South Bank Recovery Campus Docklands Recovery Campus Leatherhead Crawley Technical Technical Operations Operations Centres 1& &2 2 Centres 1 Dublin Dublin TC4 Elland Warrington Stockport Leicester Coventry Bristol Poole Key Fully Resilient Technology Centre Workplace Recovery Centre Technical Operations Centre 9

10 SunGard delivers when it happens, not if the difference our investment in our people, recovery locations, technology, infrastructure, service delivery and attention to customer experience makes all culminating in an unblemished track record of recovery and availability support... A SELECTION OF OUR CUSTOMERS 3i Alexander Forbes Allen & Overy LLP Ansbacher & Co Ltd Aviva Baillie Gifford BDO Stoy Hayward LLP British Medical Journal Cycle30 Dominos Pizza Group EDS Food & Drink Federation Great Ormond Street Hospital Gullivers Travel Associates Homeloan Management Limited In Practice Systems Ltd Irwin Mitchell James Galt Toys Kingston Asset Finance Ltd Leicester City Council Marks & Spencer Mediasurface Europe Limited New Star Asset Management Northgate Information Solutions PhonepayPlus Sainsbury s Severn Trent Water Standard Bank The London School of Economics and Political Science TNT TV3 University Hospitals Coventry & Warwickshire NHS Trust Weightmans 1 CIR s Business Continuity Awards. Business Continuity Service Provider, 2010, 2009, 2006, 2005, 2002, 2000,1999 (finalist: 2008, 2007, 2004, 2001); Infrastructure/Data Centre Strategy 2010, 2008 (finalist 2009); Most Innovative Service 2006 SunGard National Network. 2 Tier 1 Research Summer 10 Managed Hosting Global Report Broad Group: Data Centres Europe Best Risk Mitigation Service Provider (finalist 2009).

11 AWARD-WINNING INFORMATION AVAILABILITY Business Continuity Awards 10th Anniversary Award outsatnding Excellence in Business Continuity Winner 2008 SunGard Availability Services Business Continuity Service Provider Winner, 2010, 2009, 2006, 2005, 2002, 2000, 1999 Finalist, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002, 2001, 2000, 1999 Most Effective Recovery Winner 2006, 2005, 2000 Finalist, 2010, 2009, 2008, 2007, 2003 Most Innovative Service Winner 2010, 2006, 2004, 2002 Highly Commended 2005 Finalist, 2009, 2003, 2001, 2000 Most Innovative Solution Finalist 2010 BCM Planning Software Finalist, 2010, 2009, 2008 Excellence in Infrastructure Management Winner 2010 Finalist Business Continuity Service Provider of the Year 2010 WINNER Excellence in Infrastructure Management Business Continuity Strategy of the Year WINNER Business Continuity Management Planning Software of the Year Industry Newcomer of the Year Data Centre Strategy Winner 2008 Finalist 2009 Business Continuity Team Finalist, 2010, 2009 Business Continuity Strategy Winner Finalist 2010, 2009 Excellence in Business Continuity in Insurance Finalist 2010 Power Strategy Winner 2001 Finalist 2001 Business Continuity Manager Finalist 2010 Business Continuity Consultant Winner 2006 Finalist, 2008, 2005, 2004, 2003, 2002, 2001 Industry Personality Finalist 2009, 2005 Newcomer Winner Finalist 2008, 2007, 2003 WINNER Most Effective Recovery of the Year Business Continuity Consultant of the Year Most Innovative Product of the Year Crisis Strategy of the Year Business Continuity Team of the Year Lifetime Achievement Winner 2001 Finalist 2001, 2000 Data Centres Europe Awards Best New European Cloud Services Finalist, 2010 Judges Award for Outstanding Contribution to the Data Centre Sector Finalist 2010 Best Regional European Data Centre Finalist 2010 Best Risk Mitigation Service Provider Finalist 2009 OpRisk & Compliance Awards Business Continuity Strategy & Planning Services Winner 2007 Business Continuity Planning Software Joint Winner 2007 Financial-i Leaders in Innovation Awards Best & Most Innovative Disaster Recovery & Business Continuity Supplier Winner 2010, 2009, 2008, 2007 The Storage Awards Storage Hosting Company of the Year Finalist The Risk Management Awards Risk Management Application of the Year Finalist The Information Security Awards TeleVault Winner

12 SunGard Availability Services SunGard Availability Services delivers secure, resilient IT infrastructure and organisational availability services through a unique combination of scalable, managed IT production environments and Workplace Recovery centres, with the added benefit of remote access solutions for your workforce: Connected via our private network across our multiple locations and all supported by experience gained from five decades of keeping businesses resilient. Managed Services SunGard s Managed Services give you the IT resources and skills you need to ensure availability, reliability, security and cost-efficiency. Yet we leave you in full control of the systems, applications and data that drive your business forward. Meanwhile our enterprise-class Infrastructure as a Service private cloud delivers computing power, data storage, security and connectivity for almost zero CAPEX. Consulting Services We help you get risks under control, thereby safeguarding your profits, operations, customers and reputation by leveraging our industry-acknowledged operational risk management expertise. From business continuity management to the full lifecycle of technological solutions, we deliver results unique to your business because our start point is always your business needs Recovery Services Interruptions to business are difficult to predict, but SunGard customers know that when disaster strikes, they are always ready. With the widest range of effective solutions SunGard ensures that any business impact is minimised, returning you quickly back to business as usual. BCM Software Our industry leading suite of BCM Software allows you to develop a world-class BCM regime, to manage your preparedness, and any business interruptions you experience. It ensures your staff and customers are fully informed, and that the right people and resources are deployed at the right time. United Kingdom & European Head Office Bracknell Beeches, Old Bracknell Lane West, Bracknell, Berkshire RG12 7BW t: e: infoavail@sungard.com w: Ireland Office Unit 5 Beckett Way, Parkwest, Nangor Road, Dublin 12 t: +353 (01) e: as.ie.sales@sungard.com Information Availability you can trust SunGard Availability Services understands how vital Information Availability is to protecting key operations, servicing customers, preserving reputation, maintaining profitability and engendering stakeholder confidence. Over 10,000 customers trust us to keep their people and information connected. Trust us to do the same for you. SunGard Availability Services (UK) Limited SunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders. V3:11/11