2 THE ACCLIVIS DIFFERENCE ABOUT ACCLIVIS The world s leading companies in Asia Pacific choose Acclivis as their preferred cloud and enterprise IT solutions provider in the industry for 6 key advantages. Make Acclivis your partner of choice today. Our commitment to excellent service delivery ensures that your transition to cloud is a smooth and successful journey. Your IT infrastructure will be optimally managed to provide you with the reliability, security and scalability that you need to respond to the fast-changing needs of your business. VISION To be Asia s leading enterprise cloud provider and cloud ecosystem integrator, driving growth and performance for our clients through innovative private cloud solutions. Acclivis Technologies and Solutions is a trusted advisor and committed to delivering business agility and holistic cloud economics to our clients and offer a comprehensive range of end-to-end private cloud solutions to clients in both the private and public sectors. Founded by a team of highly experienced IT professionals, 6 KEY ADVANTAGES 01 END-TO-END CLOUD OFFERING We have the most complete end-to-end cloud portfolio in the marketplace, encompassing regional Multiprotocol Label Switching (MPLS) links that provide for low-cost, high-speed MISSION To provide innovative private cloud solutions and end-to-end technology and managed services to enterprises through a robust ecosystem that adds value to all stakeholders. network of partners, our presence and service coverage Our technology and business expertise, backed by our delivery capabilities, world-class facilities and exclusive partnerships, truly distinguish Acclivis from other cloud and enterprise IT providers in the industry /7 CLOUD CONCIERGE Our Cloud Concierge is available on a 24/7 basis whether by phone, or on-site to support all your technical needs. THREE KEY PILLARS OF OUR SERVICES 03 LEADER IN SYSTEMS INTEGRATION AND MANAGED SERVICES Our engineers and solution architects bring more than 10 years of experience in systems integration and in managing complex IT systems and operations, making us the undisputed leader in these domains. 04 GLOBAL ACCREDITATIONS Our facilities, processes, and policies undergo stringent thirdparty audits to attain internationally recognised accreditations such as ISO27001 and SS SECURE AND RELIABLE FACILITIES TRANSFORMING CAPEX TO OPEX is compliant with the MAS security standards, including TVRA, we ensure you will enjoy more than 99.5% uptime. We also manage our ITIL-based Helpdesk and Network Operations Centre (NOC) to ensure your systems are in good health and order. Our leasing models and buy-back options for our clients existing IT infrastructure allows them to adopt the cloud seamlessly while CLOUD We transform and simplify IT systems management through our enterprise private cloud solutions that are secure, agile and cost effective. TECHNOLOGY We tailor IT solutions using cutting-edge technologies backed up by our world-class infrastructure to maximise your productivity and growth. MANAGED SERVICES We are domain experts in IT Managed Services who are able to offer 24/7 monitoring, helpdesk services, technical support, disaster recovery, and business continuity planning.
3 CLOUD Our data centre enables us to power key commercial hubs across Asia with Stratum a true Acclivis advantage unmatched by any other cloud service provider. Acclivis is the leading enterprise cloud provider in Asia. At Acclivis, we align executive strategy to cloud benefits and help businesses transform their IT systems through a combination of strategic consulting, industry partnerships, and pre-designed and integrated cloud solutions. Our ultimate goal: to deliver the freedom of choice, flexibility and value you seek along with the highest level of security you would expect from your enterprise-class cloud provider. Stratum: Powering Asia s Cloud Stratum is Acclivis private cloud solution for enterprises. A Latin word meaning to layer upon, Stratum aptly describes the concept behind Acclivis solutions we power the cloud by integrating hardware, applications, network, and a mix of enterprise software to provide a truly holistic solution to our clients. What makes Stratum unique? Its presence in Asia and the ability to coordinate all mission-critical applications to ensure business benefits are realised in time without compromising performance or data sovereignty. OUR CLOUD OFFERINGS Infrastructure-as-a-Service Our Infrastructure-as-a-Service (IaaS) solution encompasses compute power, storage and backup services. These provide a flexible and high-performance virtualised environment across enterprise hardware and operating systems. You have the option of hosting the cloud on your premises or having Acclivis fully host and manage it through our 99.5% Service Level Agreements (SLA), paying only for what you use and scaling up as and when required. Options available: Virtual private cloud Instant deployment and highly scalable Dedicated private cloud Fully customisable with maximum security Premium private cloud Ultimate performance for top range hardware and operating systems Software-as-a-Service Acclivis partners with the world s industry leading players to offer the advantages of the industry s leading software on Stratum, without the additional costs and resources required to build and run your own private cloud. Solutions: Microsoft Partner Hosted Productivity Cloud (PHPC) As Microsoft s first PHPC partner in Asia (ex-japan and Australia), we offer the Microsoft Productivity Suite comprising Microsoft Exchange, Microsoft SharePoint, and Microsoft Lync to deliver work management capabilities and streamline intracompany communications on a single client interface across a mix of devices. EasiShare Enterprise File Share System With an enterprise file share system powered by EasiShare, we provide enterprises with a secure and convenient way to share files across all devices including PCs, mobile phones, tablets, etc. Using security measures such as encryption and remote wipe secure, we prevent unauthorised access or data loss during transit to recipients regardless of your location. Enterprise Mobility Management (EMM) Our EMM solution manages the full range of operating systems, including BlackBerry, ios, Android, Windows Phone and Symbian. Tapping on the gold standard for multi-platform mobile security and management solutions we provide you with a unified multi-platform device management tool that manages applications and content with high security, connectivity and cost savings. Disaster Recovery-as-a-Service Acclivis assists a range of public and private sector clients to provision enterprise IT disaster recovery setup to recover data and IT operations in the event of a disaster. Our Disaster Recovery-as-a-Service (DRaaS) solution provides cost and resource savings on the Cloud in comparison to putting together a replication site with full ownership of the equipment. With DRaaS, you can replace capital investments with monthly bills and enjoy higher flexibility as well as scalability for your environment.
4 TECHNOLOGY By drawing on our Technology offerings, you maintain relevance to the market. We make it our mission to see that technology can be added or implemented swiftly. With this, you can constantly drive technology innovation and reduce time and costs in operating a business across multiple locations. OUR TECHNOLOGY OFFERINGS Virtualisation and Cloud Management Through a simplified software solution, we design, deploy and support virtualised architecture and technologies that allow physical resources to become manageable over the software layer, allowing you to track usage and automate the process of deploying a virtual machine (VM). scalable, robust and secure even in the face of changing business environments and mounting security risks. Our services include: Routing and switching Wireless and mobility Data centre networking Network performance optimisation Leveraging on our strong relationships with leading partners, we provide a complete suite of best-in-class server and storage services to meet your business requirements and objectives. Enterprise Servers As a top-tier partner with leading vendors such as IBM, Hitachi Data Systems, Cisco, and more, we are able to design and deploy a full range of enterprise IT infrastructure and technologies spanning across Wintel, UNIX, Linux and other systems. By revolving our solutions around IT infrastructure life cycle management, we consolidate, maintain and protect the integrity of your servers. IBM System I / AS400 & QuickEDD Replication Tap on Acclivis niche expertise in IBM s toprange systems such as System I / AS400 to operate your most business critical applications with unparalleled resiliency and robustness. Paired perfectly with the QuickEDD software to perform instant replication between different sites, we distribute and deliver a fully integrated, world-class solution unmatched by any other vendors in Asia. Enterprise Network and Security We work with leading vendors such as Cisco, Brocade, Palo Alto, SourceFire and more to design and deploy enterprise network and security solutions such as IP network, LAN, WAN, routers, switches and more, ensuring that your network infrastructure remains Storage Management With the exponential growth of data globally, formulating a storage management strategy can be a daunting task. A well-thought strategy involves end-to-end integration of hardware, data management tools, and manageable policies. Acclivis has rich experience working with leading vendors including Hitachi Data Systems, EMC and more, to deliver complete solutions that include customisation, integration, and migration of existing storage systems. Data Protection, Backup and Replication Partnering with trusted vendors such as Symantec, CA Technologies and Commvault, we provide customised solutions and services in enterprise data management, ranging from backup and replication to protection and management. Additionally, we deploy technologies such as SSL, two-factor authentication and data encryption to keep data secure.
5 MANAGED SERVICES Our portfolio of solutions cover data centre services, infrastructure services, operational support and disaster recovery. Our goal: to allow organisations to focus on their core business activities while we manage and maintain their IT systems and operations that include the network, data centre, security, day-to-day operations and more. Data Centre Hosting We host, manage and support your IT systems, both on and off the Cloud environment, at our enterprise-class data centres in Asia Pacific. Our Managed Hosting can optimise your transition from in-house or leased systems to a fully managed IT environment. Our customers benefit from: Uptime Institute-certified Tier III data centres Stringent ISO security standards Predictable monthly infrastructure expenses An intelligently managed IT environment, run by experienced IT professionals Improved workforce utilisation Increase in performance Server Hosting: Co-location & dedicated Acclivis provides round-the-clock data centre solutions where our customers choose the environment they need servers, databases, storage, internet connection, bandwidth and rack space. With co-location service, we can provide space and racks to house your servers and network devices. We can even go further in providing dedicated servers, operating and monitoring your infrastructure at the same time. Managed Systems These services are tailored to your requirements, allowing you to achieve improved operational efficiency, higher resiliency, ease of management and faster time to market. Manage data centre operations and facilities Management of open systems and mainframes Migration of legacy systems to open systems Backup and recovery Systems administration Managed Network and Security Our Managed Network services cover network design, network deployment and network operation management. These are enhanced by our top-notch security services that maintain the resilience of a company s network security and prevent any cyber-attacks or the leakage of important data caused by vulnerability within their network. Our services are modular and can be tailored to the customer s individual needs or to accommodate specific requirements on a local level. HELPDESK AND MONITORING OPERATIONS End-user Helpdesk and Technical Support Our customer support services ensure you get the continuous performance and resilience that you require at any point in time. It s all about how we can best serve your needs 365 days a year. 24/7 IT Helpdesk based on industry standard ITIL processes our Helpdesk is fully equipped with an IVR system that supports voice recording and a CRM system to centralise the management of all cases and requests. Multilingual ITIL-trained call agents our Helpdesk personnel speak different languages including English, Mandarin, and Japanese, eliminating any language barriers. Technical support team on-demand for cases where further on-site support or investigation is required, our technical support team can be mobilised immediately to resolve the issues in a timely manner. Whether it is a phone call or an for assistance, our team is always ready to provide the best customer support at short notice.
6 Dekstop and End-user Computing Services Our technical staff have the expertise to deploy and administer end-user-related IT services either on-site or remotely: Local Area Network (LAN) setup Active Directory management Mail and user ID creation, password setting/ resetting/control NOC-as-a-Service As the saying goes, prevention is better than cure. Acclivis NOC-as-a-service provides 24/7 pre-emptive monitoring and health check services for our clients on-premise systems and networks, serving to prevent downtime and capture all alerts for immediate remedy. Clients have the option of adding on premium services including automated escalation, on-site troubleshooting, and application monitoring. DISASTER RECOVERY Business Continuity Planning Consulting in your current business continuity defences and provide a comprehensive business continuity strategy that minimises downtime as well as reduces the impact of unexpected disruptions to your business while increasing resiliency and reliability. IT Disaster Recovery disaster recovery services. By setting up at an external location (either a preferred data centre or Acclivis data centre facilities), we ensure that data is secure and safeguarded even during a disaster. Our specialists will work to recover essential data in accordance with our Service Level Agreement so that your business is up and running within the promised timeline. Work Area Recovery Our Business Recovery Centre (BRC) ensures that your employees can safely perform key business functions in the event where they are unable to access work premises. The 25,000 sq ft BRC is fully equipped with more than 200 work seats, IP telephony systems, desktops, printers, and internet connections. Our range of Work Area Recovery (WAR) services comprise of: Dedicated work area recovery Keep business productive with dedicated usage of Acclivis comfortable and highly secure BRC that serve as an alternative workplace for your organisation to work from during a disaster. Shared work area recovery Take advantage of our shared subscription model, which provides access on a event of a disaster. Mobile workforce provision location workplaces, we embrace and translate today s enterprise mobility concept into a solution that enables a business to continue operations with on-the-go equipment when disaster strikes. Cloud Technology Managed Services Headquartered in Singapore, Acclivis Technologies and Solutions is a wholly-owned subsidiary of DeClout Limited, which is listed on the Catalist Board of the SGX-Stock Exchange. Building on our strengths from our traditional IT systems integration business, Acclivis aims to be the leading enterprise cloud provider and capabilities in cloud solutions and managed services. Companies can now look to Acclivis for holistic end-to-end solutions across our three key pillars of service Cloud, Technology and Managed Services. Our integrated suite of services help enterprises achieve even greater By choosing Acclivis, enterprises have the convenience of dealing with a single point of contact to adopt the full spectrum of cloud, technology and managed services. management, adhering to stringent IT standards spelt out by the International Organisation for Standardisation (ISO) for compliance and regulation in the protection of internal and customer information assets.
7 Singapore - Regional HQ Acclivis Technologies and Solutions Pte Ltd 29 Tai Seng Avenue #05-01 Natural Cool Lifestyle Hub Singapore T F E W A Subsidiary of DeClout Limited
OVERVIEW OPTUS MANAGED SERVICES AND DELIVERY LETTING YOU GET ON WITH YOUR BUSINESS CONTENTS WELCOME TO OPTUS MANAGED SERVICES AND DELIVERY 01 A QUICK OVERVIEW 02 OUR SERVICES 03 WHAT IS INCLUDED IN MANAGED
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