WAVEX BACKUP DATA STORAGE ( DSX2 ) Keeping your organisation safe

Size: px
Start display at page:

Download "WAVEX BACKUP DATA STORAGE ( DSX2 ) Keeping your organisation safe"

Transcription

1 WAVEX BACKUP DATA STORAGE ( DSX2 ) Keeping your organisation safe tellmemore@wavex.co.uk 66 Prescott Street, London, E1 8HG

2 Excellence is not simply a word within WAVEX it is our definition of success. We set the bar at excellence knowing it is something others will strive for." 2

3 G-Cloud5 IaaS DSX2 Backup-as-a-service Table of Contents SERVICE DEFINITION LOT 1 - IAAS DSX2BACKUP-AS-A-SERVICE... ERROR! BOOKMARK NOT DEFINED. 1 SERVICE DESCRIPTION: DSX2 BACKUP AS A SERVICE SERVICE OVERVIEW SERVICE FEATURES EXAMPLE USE CASES TECHNICAL FEATURES AN OVERVIEW OF THE G-CLOUD SERVICE INFORMATION ASSURANCE IMPACT LEVEL CONNECTIVITY AND REMOTE ACCESS DETAILS OF THE LEVEL OF BACKUP/RESTORE AND DISASTER RECOVERY THAT WILL BE PROVIDED ON-BOARDING AND OFF-BOARDING PROCESSES PRICING CONTRACT PRODUCT SERVICE OPTIONS SERVICE MANAGEMENT SERVICE CONSTRAINTS SERVICE LEVEL AGREEMENT FINANCIAL RECOMPENSE MODEL FOR NOT MEETING SERVICE LEVELS TRAINING ON-LINE EXTRANET PORTAL ORDERING AND INVOICING TERMINATION TERMS TERMINATION COSTS DATA RESTORATION / SERVICE MIGRATION CUSTOMER RESPONSIBILITIES PROOF OF CONCEPT / TRIAL WAVEX COMPANY AND CULTURE TO EXPLORE FURTHER DOCUMENT CONTROL VERSION ISSUE DATE NEXT SCHEDULED REVIEW DATE

4 1 SERVICE DESCRIPTION: DSX2 BACKUP AS A SERVICE 1.1 SERVICE OVERVIEW Wavex s DSX2 solution is a fully managed online back-up and recovery service designed to protect customer data and simplify file restoration. Provided in partnership with SunGard, DSX2 electronically transmits client data to two geographically separate data centres (Hounslow and London Docklands). As data is sent offsite, data protection is enhanced dramatically over a traditional tape-based back up solution. The manual process of transporting tape media to an offsite storage facility is eliminated. Client requests to restore deleted files and or rebuild servers are fully managed by the Wavex service desk, and engineers, streamlining the recovery process and reducing recovery timescales 1.2 SERVICE FEATURES Fully Managed by Wavex 24/5 Service Desk, additional support outside of these hours is available at additional cost Data stored in two highly resilient geographically separate data centres Ability to restore environment to dissimilar hardware Adheres to regulatory or statutory requirements Data is available to restore immediately Full service reporting provided as standard Backups are done automatically according to a predefined schedule Data protection and retention periods are fully customisable Backup window is reduced and the need to perform full backups is eliminated Backups are monitored on a daily or per back up basis The data restoration process can be customised according to customer priorities Simple monthly charging model based on uncompressed raw data volume 1.3 EXAMPLE USE CASES Wavex s DSX2 Service is ideally suited for organisations interested in: Improving data recovery times and reducing costs Meeting regulatory or statutory back up requirements Customers have the ability to receive updates on the progress of backup and restore jobs via the Wavex Service Desk Greater employee productivity by safeguarding access to vital application data Improved data security as it is stored in multiple offsite locations Reduces administrative costs substantially over traditional backup strategies Manages infrastructure costs and helps increase cash flow 4

5 Reduces or eliminates software upgrades, hardware costs, media costs and offsite storage costs No hardware or media obsolescence Frees up IT staff to meet competitive and market challenges Reduces the cost of downtime by ensuring data is highly available Ensures business continuity to minimise the risk of revenue loss DSX2 is designed for quick access to backups for ad hoc restores or entire server restores and rebuilds caused by individual server failures or entire site failures. 1.4 TECHNICAL FEATURES Backups are done automatically according to a predefined schedule Data is protected and stored offsite immediately Wavex DSX2 can provide the framework to inform key IT policies and procedures throughout the organisation. Data protection and retention periods are fully customisable within Wavex s standard retention criteria. Backup window is reduced and the need to perform full backups is eliminated Backups are monitored on a daily or per back up basis Agent software is installed on each server that needs to be backed up The agent will communicate with the vault at a predetermined time or schedule All data that has changed and requires backing up will be transmitted to the vault over the internet or via a dedicated communications line Data can be encrypted as standard Vaulted data will be stored in two geographically separate SunGard locations at all times Wavex can manage the back-up regimes and can retrieve data from the vaults at any time by using a Web Central Control Graphical User Interface (GUI)) Wavex s service desk will monitor backup jobs and log calls for any failures. All data is stored on disk to allow multiple backups and restores to run simultaneously Data is stored on RAID protected disk VMWare data stores are provided on persistent storage with non-volatile / battery backed up caching to ensure persistence. 5

6 1.5 AN OVERVIEW OF THE G-CLOUD SERVICE Wavex DSX2 is a fully managed online backup and recovery service offering maximum resilience, scalability and fixed costs. 1.6 INFORMATION ASSURANCE IMPACT LEVEL Suitable for data that requires ISO27001 accreditation. The target impact level for this service is IL2. All datacentres are highly resilient Tier3 and UK sovereign. Every aspect of the SunGard UK data centres have been designed with safety, resilience, and security. SunGard Availability Services has created an unrivalled strategy in data centre provision. 1.7 CONNECTIVITY AND REMOTE ACCESS This service can be accessed in two ways: Network Options Across the internet A dedicated communications link. Internet connectivity from Customer Site Wavex in partnership SunGard will provide shared internet access for customers who have internet connections that have spare space during the backup window. This access is limited to the size of bandwidth on the customer side of the network. Dedicated Connection from Customer Site Wavex can provide connection to SunGard Network hubs for customer connections: one in the London Technology Centre (LTC) and the other in Technology Centre II (TC2). Using the wide variety of communication providers available at both facilities. 1.8 DETAILS OF THE LEVEL OF BACKUP/RESTORE AND DISASTER RECOVERY THAT WILL BE PROVIDED Off-site backup at a second geographically separate data centre increases data availability and improves DR position Shared Primary and Secondary Vaults / Dedicated Dual Site 6

7 Figure 1 : Primary & Secondary Vault Data Flow The combination of a Primary and Secondary Vault provides increased availability and a higher level of security for the backed up data, as there is an additional off-site copy ( backup of the backup ) stored at a geographically separate SunGard site Primary Storage Pool The Primary Storage Pool is designed to receive a high volume of simultaneous backups from many different servers, and to sustain its performance even throughout potentially demanding housekeeping processes Service Policy Data will be copied from the client server to this disk storage pool. Data will be held on disk and will be immediately available for restores. Data will be copied to an off-site disk storage pool after backups have been completed Secondary Storage Pool This storage pool is located in a geographically separate SunGard Data Centre and it holds a copy of all data in the Primary storage pool Service Policy Data will be held on disk. Customer data restore can take place only from the Primary vault Dedicated Dual Site This Dual site model is also available as a dedicated solution to the customer Service Policy The designated vault will be a private online cloud infrastructure dedicated to the customer Data will be copied from the client server to this disk storage pool. Data will be held on disk and will be immediately available for restores. Data will be copied to an off-site disk storage pool after backups have been completed. 7

8 1.9 ON-BOARDING AND OFF-BOARDING PROCESSES The setup and installation of a new DSX2 customer has four main elements. Wavex & SunGard will perform the following tasks: If communication with the Vault is to take place via a dedicated line, Wavex will install a managed CPE router (Customer Premises Equipment) Customers must supply a PSTN direct dial telephone line to enable Wavex to manage the router (CPE). Wavex will complete an audit of client data and confirm costs based on volume and retention period required. Wavex will provide guidance regarding connectivity from the client site to the DSX2 vault. Wavex will install and configure the DSX2 software on the servers specified in the data audit. Wavex will work with the customer to establish, configure and install a backup schedule. Seed backup is taken using a portable vault on the client site, which is then ingested into the main vaulting platform. Backup service goes live Service Policy Wavex can provide a Project Manager to act as a single point of contact for the implementation period. The scheduled commencement date will be subject to Wavex's Interactive Services 30 day implementation period. Wavex will provide the following documentation: Managed Services Agreement (MSA) DSX2 Backup schedule 1.10 PRICING Pricing is shown in the separate pricing document CONTRACT Please note that the contract on Cloudstore represents all of the possible terms and conditions and service schedules for all of the Wavex Cloudstore services. Only the appropriate terms and schedules will apply to the services procured PRODUCT SERVICE OPTIONS DSX Options Backup frequency Unlimited Restoration for flat file Notes Configurable to suit client needs, starting from every 15 minutes onwards Included within per GB, per Month fee 8

9 Extended restoration subject to additional charges Variable Retention periods Large databases etc Archive (1 revision static data) Standard (7days, 5weeks, 12 months) Extended (Annual Revisions over 7 years) 1.13 SERVICE MANAGEMENT Wavex s Client Management System offers a unique single application view of our managed on line backup service desk engagement. Along with the provision of the Extranet, which provides a fully transparent view of this environment, we believe we offer a very special and comprehensively open view of every call, groups of calls and a real time view of our engagement with you. We are not aware of any other provider in our market place who provide a similar level of visibility. It should be noted that this feature is standard and free of charge and does not require the expensive construction of a bespoke portal. All clients will be assigned a Sector Business Manager (SBM), whose role is to ensure that Wavex is exceeding expectations in all interactions with the client. Working alongside the Service Delivery team, they are responsible for the delivery of service in line with the Service Level Agreement, and they provide a commercial point of contact for all aspects of the Service Level Agreement, including reporting and attendance at all review meetings. To meet our agreed governance requirements clients will also receive a comprehensive, commented, monthly Service Management Report produced by your Service Delivery Manager (SDM). This report contains illustrations of the following metrics/information. - Overall service RAG (Red/Amber/Green) status - First Time Fix rate (expressed as a percentage) - Call priority breakdown - Call type breakdown (Service Request, Incident, Problem, Change) - User satisfaction feedback (Positive, Neutral, Negative) - General call volumes, including backlog (cumulative total of open calls, based on those open and closed in preceding months) - Planned outages and changes - Upcoming warranty and license expirations The monthly Service Management reports will inform the agenda of the monthly Service Review Meetings. While your initial point of contact remains with the Service Desk, your SBM & SDM will maintain regular communication and should be your primary escalation point for all Service related issues, at all times following Wavex s ITIL-based process framework SERVICE CONSTRAINTS The list below lists the currently supported client agent software supplied by Wavex. The backup and archive agent software comes with a Graphical User Interface (GUI). 9

10 Supported Operating Systems Microsoft Windows Windows Server 2003 Windows Server 2003, 64 bit Windows Server 2008 Windows Server 2008, 64 bit Windows Server 2008 R2 Windows Server 2012 Windows Vista Windows 7 Linux Red Hat Red Hat Linux Enterprise, Advanced Server/Platform 3 * Red Hat Linux Enterprise, Advanced Server/Platform 4 * Red Hat Linux Enterprise, Advanced Server/Platform 5 * Red Hat Linux Enterprise Platform 6 * SUSE Linux Enterprise Server/Desktop 10 * SUSE Linux Enterprise Server/Desktop 11 * *will be required to be at a certain update level Solaris Solaris 8 Solaris 9 (patch ) SPARC * Solaris 10 (patch ) SPARC * Solaris 11 *note: 32 and 64 bit Solaris SPARC platforms are supported. I Series V5R1 V5R2 V5R3 V5R4 V6R1 IBM I 7.1 Novell NetWare NetWare 4.2 NetWare 5.1 NetWare 6.0 (SP5) NetWare 6.5 (SP7) CentOS 4 (up to 4.8) 5 (up to 5.9) 6 (up to 6.4) Debian

11 Supported Application Agent Software Microsoft SQL Server 2005, 2008 & 2012 (incl. clusters) Microsoft Exchange 2003, 2007, 2010 & 2013 (incl. clusters) Microsoft SharePoint 2007, 2010, 2013 Software that is out of support by its vendor will only be supported on a reasonable endeavours basis, as potential problems cannot be escalated to the vendor. Customers with such systems might find that the only way to solve a potential problem is to upgrade to a current and vendorsupported version. Agents for other operating systems and applications might be supported via special requests (via Product Management and Service Delivery) SERVICE LEVEL AGREEMENT The response times in the table below apply to all calls/requests logged, regardless of the category of the call; Change, Service Request, Incident, Problem etc.. This ensures that all requests made by your organisation will have a consistent governance applied to them. This better aligns with your need for a fully managed service environment as requests which fall outside of support still receive a target response time and priority. Priority Criticality Response Time Service Level Target (Business Hours) P1 Critical 1 hour P2 Urgent 2 hours P3 Routine 4 hours P4 Administrative 8 hours 1.16 FINANCIAL RECOMPENSE MODEL FOR NOT MEETING SERVICE LEVELS If the service level falls below the stated availability percentage (excluding any Planned and Emergency maintenance periods) the Customer will be eligible for service credits. Service credits will be calculated as a percentage of the fees for the monthly billing period during which the failure occurred (to be applied at the end of the billing cycle) TRAINING Wavex DSX2 is a managed service, as part of this service Wavex will provide training for the online information and reporting portal, the Wavex Extranet. 11

12 1.18 ON-LINE EXTRANET PORTAL Wavex customers are able to interact with us 24/7. The client extranet is accessible anytime, anywhere, via a standard web browser, giving customer s access to information on: Logged calls per staff member User satisfaction response (per call, positive and negative) User survey responses (overall, per question, per user) 1.19 ORDERING AND INVOICING Customers will receive billing on a monthly basis. Billing for the service will be monthly Payment can be via the following methods: Purchase Order or Direct Debit TERMINATION TERMS Wavex s standard notice period is 3 months, at the point of termination, all consumer data, accounts and access will be permanently deleted, and will not be able to be subsequently recovered or restored TERMINATION COSTS There are no termination costs for this Service. Wavex may make an additional charge for transferring data out of the service and project facilitation (dependent on data volume, and restoration requirements) DATA RESTORATION / SERVICE MIGRATION DSX2 data restoration requests are managed via the Wavex service desk, restoration times will depend on file number, size & available bandwidth CUSTOMER RESPONSIBILITIES Individual users will require internet access (IL0-IL2) or connectivity via a government secure network to the Wavex DSX2 platform. This can be provided by Wavex via partners. The consumer is also responsible for ensuring only appropriate data is stored and processed by applications on this environment and that they comply with the Wavex Security Operating Procedures and other information assurance requirements. 12

13 1.24 PROOF OF CONCEPT / TRIAL Wavex is able to provide DSX2 on a 1 month trial basis as part of a PoC. The PoC process will be limited to a subset of client data. 2 WAVEX COMPANY AND CULTURE Wavex has been providing enterprise-level IT services market since Our consistent growth since then has been anchored by a simple philosophy: client retention through excellence of service. Wavex delivers flexible IT support, professional IT project delivery and expert consultancy to clients throughout the UK and internationally. At Wavex we believe that the provision of support-related services must reflect an in-depth understanding of your business; we engage with our clients to ensure that the IT Strategy is closely aligned to your business objectives. Wavex adopts a consultative approach to all engagements, transparency and accountability are the two key principles on which the business has been built. All Wavex engineers possess qualifications in the core technologies that you may use and equally important is that our staff are bright, motivated and are excellent communicators. Underpinning the efforts of our highly-qualified technicians is The Wavex Platform, which is a suite of IT service management tools developed internally in line with industry best practices, to enable us to deliver a flexible service model based on a framework of measurable and repeatable processes and procedures. Having appeared in the Sunday Times Best Companies to Work For, the UK s Best Workplaces, Sunday Times Tech Track & Deloitte Technology Fast 50, Wavex continues to gain further recognition from industry associations and its peers. In 2010, Wavex won the Enterprise Solution Provider category at the European IT Excellence Award and at the 2010 BCS UK IT Awards - the benchmark for excellence throughout the IT industry. Wavex are recognised by the following partners: NCC: National Computing Centre SDI: Service Desk Institute APM: Association of Project Managers ITSMF: IT Service Management Forum Chartered Institute of Personnel and Development Association of Chartered Certified Accountants Chartered Institute of Purchasing & Supply Institute of Leadership and Management Further details are available on request. 13

14 3 TO EXPLORE FURTHER There are a number of documents available on Cloudstore covering Wavex Services. In order to progress, please contact Andy Smith as per the details below: Andy Smith Industry Development Manager asmith@wavex.co.uk DOCUMENT CONTROL The underlying table must be completed to facilitate document change control. Document change control must be implemented after the first major document release. Version Issue Date Next Scheduled Review Date Author Details /03/ /10/2014 Andy Smith Original G-Cloud /04/2014 Peter Coombs/Tom Fiore-Burt Revision /04/2014 Keith Williams Revision 14

Backup as a Service. Service Definition. G-Cloud VI. Information Security Management System

Backup as a Service. Service Definition. G-Cloud VI. Information Security Management System Backup as a Service Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service Hosted Exchange Colocation

More information

G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS

G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS Capita Division / Supplier: Service Name: Capita Business Services Ltd SIMS OVERVIEW OF THE SERVICE The hosted service for SIMS

More information

SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD

SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD Commercial in Confidence 1 G-CLOUD III FRAMEWORK SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD Capita Division / Supplier: Capita Business Services Ltd powered by SkyScape Service Name: Document

More information

PAAS Public Sector Managed Services

PAAS Public Sector Managed Services Meritec Limited Meritec House, Acorn Business Park, Skipton, North Yorkshire, BD23 2UE 0845 3451155 servicepoint@meritec.co.uk www.meritec.co.uk Registered In England & Wales No. 3224622 Table of Contents

More information

Backup to the Cloud Service Definition

Backup to the Cloud Service Definition Backup to the Cloud Service Definition Service Overview Working together with its Cloud Services Partner, Skyscape, SynApps Solutions (SynApps) has developed its Backup to the Cloud service to enable organisations

More information

Open Source Sales Force Automation (SFA) in the Cloud SaaS

Open Source Sales Force Automation (SFA) in the Cloud SaaS Open Source Sales Force Automation (SFA) in the Cloud SaaS Service Overview Our open source Sales Force Automation (SFA) in the cloud service allows customers to perform marketing automation through multi

More information

Documentum Document Management in the Cloud Service Definition

Documentum Document Management in the Cloud Service Definition Documentum Document Management in the Cloud Service Definition Service Overview Working together with its Cloud Services Partner, Skyscape, SynApps Solutions (SynApps) has developed its Documentum Document

More information

Service Description Archive Storage in the Cloud

Service Description Archive Storage in the Cloud Service Description Archive Storage in the Cloud Product Overview Archive Storage in the Cloud enables an organisation to migrate their valuable but seldom used data to a cost efficient, reliable and secure

More information

G-Cloud 6 Service Definition DCG Cloud Backup Service

G-Cloud 6 Service Definition DCG Cloud Backup Service G-Cloud 6 Service Definition DCG Cloud Backup Service G-Cloud 6, Service Description, DCG Cloud Backup Service Page 1 of 23 CONTACT INFORMATION Guy Silver T: 07733 008799 E: guy.silver@dcggroup.com W:

More information

G-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service

G-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service G-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service 1 of 19 CONTACT INFORMATION Guy Silver T: 07733 008799 E: guy.silver@dcggroup.com W: www.dcggroup.com Data Continuity Group Limited, Bridge

More information

service description Email, SharePoint and File Archive in the Cloud Software as a Service

service description Email, SharePoint and File Archive in the Cloud Software as a Service easy to adopt, easy to use, easy to leave service description Email, SharePoint and File Archive in the Cloud Software as a Service version 4.0 Contents Overview... 3 Example use cases... 3 Pricing...

More information

Service Description Cloud Backup

Service Description Cloud Backup Service Description Cloud Backup Table of Contents Overview iomart Cloud Backup... 3 Cloud Backup Features... 3 Key Features... 3 Key Benefits... 4 Technical Features... 4 Technology Benefits... 4 Fast,

More information

Integrated windows authentication for customers based on Probation GSI network

Integrated windows authentication for customers based on Probation GSI network Product Overview Victims Tracker (VT) is a software application, which was developed by London Probation Trust (LPT) to effectively manage the engagement / contact with victims of crime and the management

More information

Capito. G- Cloud 6. REFERENCE NUMBER RM1557vi. Service Definition Document SECURE HOSTED BACKUP SERVICE 2015

Capito. G- Cloud 6. REFERENCE NUMBER RM1557vi. Service Definition Document SECURE HOSTED BACKUP SERVICE 2015 Capito G- Cloud 6 REFERENCE NUMBER RM1557vi Service Definition Document SECURE HOSTED BACKUP SERVICE 2015 December 2015 1. INTRODUCTION This document forms part of Capito s formal response to the Crown

More information

Solution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time.

Solution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time. Service Solution Overview Online Backup per TB model Databarracks fully managed online backup solution uses the Asigra software to back up and protect both physical and virtual environments. Housed in

More information

REDCENTRIC MANAGED BACKUP SERVICE SERVICE DEFINITION

REDCENTRIC MANAGED BACKUP SERVICE SERVICE DEFINITION REDCENTRIC MANAGED BACKUP SERVICE SERVICE DEFINITION SD003 V2.3 Issue Date 02 July 2014 1) SERVICE OVERVIEW The Managed Backup Service (MBS) is a streamlined alternative to traditional backup and restore

More information

Platform as a Service

Platform as a Service Platform as a Service Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service Hosted Exchange Colocation

More information

Secure Remote Backup (IL3) G-Cloud Lot3 IaaS

Secure Remote Backup (IL3) G-Cloud Lot3 IaaS Secure Remote Backup (IL3) G-Cloud Lot3 IaaS Contents Service Definition... 3 An overview of the Remote Backup as a Service... 3 Key Service Attributes... 4 Information assurance... 5 Details of the level

More information

Vodafone Private Cloud

Vodafone Private Cloud Vodafone Private Cloud Overview Vodafone Private Cloud is our dedicated public sector cloud service that connects you to your own private IL2/IL3 network and / or core government networks, including the

More information

service description Document Management in the Cloud Software as a Service

service description Document Management in the Cloud Software as a Service easy to adopt, easy to use, easy to leave service description Document Management in the Cloud Software as a Service version 4.0 Contents Overview... 3 Example use cases... 3 Pricing... 4 Trial service...

More information

Agilisys G-Cloud Service V

Agilisys G-Cloud Service V Agilisys G-Cloud Service V Service Definition Endpoint Management Lot 1 Infrastructure as a Service (IaaS) April 2014 At Agilisys we deliver success through innovation working with our clients to transform

More information

G-Cloud Service Definition. Cloud Backup Service

G-Cloud Service Definition. Cloud Backup Service G-Cloud Service Definition Cloud Backup Service Cloud Backup Service ATOS Cloud Backup is an end-to-end Managed Service driven which encompass all aspects of backup and recovery within a client environment.

More information

Managed Backup. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open

Managed Backup. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open Managed Backup Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response, no part

More information

Vodafone Primary Storage NAS

Vodafone Primary Storage NAS G-Cloud 6 Primary Storage NAS Service Definition Vodafone Primary Storage NAS Overview Vodafone Primary Storage Network Attached Storage (NAS) gives you a flexible way to provide file storage for your

More information

BACKUP AS A SERVICE - SERVICE DEFINITION

BACKUP AS A SERVICE - SERVICE DEFINITION BACKUP AS A SERVICE - SERVICE DEFINITION Provided in response to the Government Procurement Service G- Cloud Services III Procurement Vehicle Invitation to Tender Reference RM1557/iii 2013 Novosco Ltd.

More information

G-CLOUD FRAMEWORK RM1557-vi 5DRIVE PROFESSIONAL STORAGE (PRO)

G-CLOUD FRAMEWORK RM1557-vi 5DRIVE PROFESSIONAL STORAGE (PRO) Commercial in Confidence 1 G-CLOUD FRAMEWORK RM1557-vi SERVICE DEFINITION 5DRIVE PROFESSIONAL STORAGE (PRO) 5NINES 5NINES Data Centre Services Service Offered 5DRIVE PERSONAL CLOUD STORAGE with remote

More information

Marval Software Limited. G Cloud iii Framework Service Definition

Marval Software Limited. G Cloud iii Framework Service Definition 1 Marval Software Limited G Cloud iii Framework Service Definition Page 1 of 9 2 Contents An overview of the Marval Service Management (MSM) Software Solution... 3 Information assurance Impact Level (IL)

More information

Service Definition Nine23 MDM

Service Definition Nine23 MDM Service Definition Nine23 MDM G-Cloud iv Contents 1 Service Nine23 Mobile Device Management System.....4 1.1 Overview Nine23 MDM...... 4 1.2 Open Standards. 5 1.3 User requirements.....5 1.3.1 Client Browser....5

More information

Guardian365. Managed IT Support Services Suite

Guardian365. Managed IT Support Services Suite Guardian365 Managed IT Support Services Suite What will you get from us? Award Winning Team Deloitte Best Managed Company in 2015. Ranked in the Top 3 globally for Best Managed Service Desk by the Service

More information

How to Set Up Your Virtual Server infrastructure

How to Set Up Your Virtual Server infrastructure Connect Internet Solutions Ltd 4th Floor, New Barratt House, 47 North John Street, Liverpool, L2 6SG Tel: 0151 282 4321 Fax: 0151 282 4322 Email: gcloud@connectinternetsolutions.com Web: www.connectinternetsolutions.com

More information

Service Definition. Hyve cloud based Microsoft Exchange hosting (PaaS)

Service Definition. Hyve cloud based Microsoft Exchange hosting (PaaS) Service Definition Hyve cloud based Microsoft Exchange hosting (PaaS) Hyve cloud based Microsoft Exchange hosting Hyve's cloud based Microsoft Exchange hosting is delivered to Government customers via

More information

G-CLOUD FRAMEWORK RM1557-vi 5DRIVE PERSONAL CLOUD BACKUP

G-CLOUD FRAMEWORK RM1557-vi 5DRIVE PERSONAL CLOUD BACKUP Commercial in Confidence 1 G-CLOUD FRAMEWORK RM1557-vi SERVICE DEFINITION 5DRIVE PERSONAL CLOUD BACKUP 5NINES 5NINES Data Centres Services Service Offered 5DRIVE - CLOUD BACKUP SERVICE with remote access

More information

Online Backup Service Definition

Online Backup Service Definition Online Backup Service Definition 2 Table of Contents Purpose of Document... 3 Online Backup Service... 3 Accreditations... 5 Target Service Levels for Online Backup... 5 Service Credits Rules and Claims...

More information

Application Management. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open

Application Management. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open Application Management Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no part

More information

Managed Server. Lot 2 - Platform as a Service. Version: 3.0, Issue Date: 05/02/2014. Classification: Open

Managed Server. Lot 2 - Platform as a Service. Version: 3.0, Issue Date: 05/02/2014. Classification: Open Managed Server Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response, no part

More information

The IaaS Server On Boarding Process

The IaaS Server On Boarding Process SERVICE DEFINITION G-Cloud 7 MANAGED SERVER Classification: Open Classification: Open ii MDS Technologies Ltd 2015. Other than for the sole purpose of evaluating this Response, no part of this material

More information

G-Cloud Managed Exchange SaaS. Service Description

G-Cloud Managed Exchange SaaS. Service Description G-Cloud Managed Exchange SaaS Service Description Version No: 5.0g Date: 08/04/2014 Table of Contents FEATURES... 3 OPTIONAL FEATURES... 4 BENEFITS... 4 CONNECTED SERVICES... 4 SERVICE REQUIREMENTS...

More information

G-Cloud 6 brightsolid Secure Cloud Servers. Service Definition Document

G-Cloud 6 brightsolid Secure Cloud Servers. Service Definition Document G-Cloud 6 brightsolid Service Definition Document December 2014 Contents 1 Introduction... 3 2 An overview of the G-Cloud Service... 3 3 Information assurance... 3 4 Backup and Disaster Recovery... 3 5

More information

G-Cloud Managed Exchange SaaS. Service Description

G-Cloud Managed Exchange SaaS. Service Description G-Cloud Managed Exchange SaaS Service Description G-Cloud Managed Exchange SaaS Service Description 2 INDEX TO SUNGARD MANAGED EXCHANGE SAAS SUNGARD CLOUD SERVICES... 3 Managed Exchange SaaS Overview...

More information

Redefining Backup for VMware Environment. Copyright 2009 EMC Corporation. All rights reserved.

Redefining Backup for VMware Environment. Copyright 2009 EMC Corporation. All rights reserved. Redefining Backup for VMware Environment 1 Agenda VMware infrastructure backup and recovery challenges Introduction to EMC Avamar Avamar solutions for VMware infrastructure Key takeaways Copyright 2009

More information

Service Description for Hosted Server

Service Description for Hosted Server Service Overview tolomy has created its Hosted Server environment using VMware ESXi which provides the foundation for building and managing a virtualised IT infrastructure. These market leading, production-proven

More information

CLOUD DESKTOP Service Definition

CLOUD DESKTOP Service Definition About Littlefish Established in Nottingham in 2003, Littlefish (UK) Ltd has an innovative, stable and successful history in Managed IT Services and has grown continuously over the last ten years. Through

More information

IBM G-Cloud Microsoft Windows Active Directory as a Service

IBM G-Cloud Microsoft Windows Active Directory as a Service IBM G-Cloud Microsoft Windows Active Directory as a Service Service Definition IBM G-Cloud Windows AD as a Service 1 1. Summary 1.1 Service Description This offering is provided by IBM Global Business

More information

The EVault Portfolio

The EVault Portfolio The EVault Portfolio Built from the start as a pure disk-to-disk solution, EVault is the only data protection platform that can be consumed as a cloud service, deployed as on-premise software, an on-premise

More information

Service Definition. Hyve cloud based Virtual Desktop (PaaS)

Service Definition. Hyve cloud based Virtual Desktop (PaaS) Service Definition Hyve cloud based Virtual Desktop (PaaS) Hyve cloud based Virtual Desktop (PaaS) Hyve's cloud based Virtual Desktop VDI is delivered to Government customers via the e- procurement portal

More information

G-Cloud Service Definition. Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS

G-Cloud Service Definition. Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS G-Cloud Service Definition Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS Canopy Unmanaged Enterprise Private Cloud IaaS Canopy Unmanaged Enterprise Private Cloud delivers the efficiencies,

More information

Spektrix Service Definition

Spektrix Service Definition Spektrix Service Definition An overview of the G-Cloud Service Spektrix is a cloud-based ticketing and marketing software package provided as Software as a Service. It is designed for arts and entertainment

More information

1 ForestSafe SaaS Service details Service Description Functional Non Functional

1 ForestSafe SaaS Service details Service Description Functional Non Functional 1 ForestSafe SaaS Service details 1.1 Service Description ForestSafe is a privileged identity management system used today to manage the Administrator passwords of 65,000 computers by the UK largest bank.

More information

G-Cloud 6 Service Definition DCG Cloud Backup Service

G-Cloud 6 Service Definition DCG Cloud Backup Service G-Cloud 6 Service Definition DCG Cloud Backup Service G-Cloud 6, Service Description, DCG Cloud Backup Service Page 1 of 16 CONTACT INFORMATION Guy Silver T: 07733 008799 E: guy.silver@dcggroup.com W:

More information

Capito. G- Cloud 6. REFERENCE NUMBER RM1557vi. Service Definition Document. Secure Email Archiving

Capito. G- Cloud 6. REFERENCE NUMBER RM1557vi. Service Definition Document. Secure Email Archiving Capito G- Cloud 6 REFERENCE NUMBER RM1557vi Service Definition Document Secure Email Archiving December 2014 1. INTRODUCTION This document forms part of Capito s formal response to the Crown Commercial

More information

CloudSure Managed IaaS

CloudSure Managed IaaS CloudSure Managed IaaS Contents Contents... 1 Overview - CloudSure... 3 CloudSure Benefits... 3 CloudSure Features... 3 Technical Features... 4 Cloud Control... 4 Storage... 4 Data Location and Integrity...

More information

Service Definition. Hyve Government Cloud Servers - Small (IaaS)

Service Definition. Hyve Government Cloud Servers - Small (IaaS) Service Definition Hyve Government Cloud Servers - Small (IaaS) Hyve Government Cloud Servers -Small Hyve's Government Cloud Servers are delivered to Government customers via the e-procurement portal as

More information

L O C K H E E D M AR T I N API accessible Cloud Storage. Infrastructure as a Service. Commercial-in-Confidence

L O C K H E E D M AR T I N API accessible Cloud Storage. Infrastructure as a Service. Commercial-in-Confidence Commercial-in-Confidence L O C K H E E D M AR T I N API accessible Cloud Storage Infrastructure as a Service Lockheed Martin Business Technology Solutions Registered Address: India of Inchinnan, Greenock

More information

Connecting to the Cloud. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 01/12/2014. Classification: Open

Connecting to the Cloud. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 01/12/2014. Classification: Open Connecting to the Cloud Version: 3.0, Issue Date: 01/12/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response,

More information

Service Description Email Archiving

Service Description Email Archiving Service Description Email Archiving Table of Contents Overview iomart Email Archiving... 3 iomart Email Archive Features... 3 Technical Features... 3 ediscovery... 4 Cost Reduction... 4 Email Archiving

More information

Vodafone Cloud Storage

Vodafone Cloud Storage Vodafone Cloud Storage Overview Vodafone Cloud Storage gives you another, more flexible way to store data. It s available on G-Cloud and it s: Flexible you can decide how and where to store your data Fast

More information

Protective Monitoring as a Service. Lot 4 - Specialist Cloud Services. Version: 1.0, Issue Date: 05/02/201405/02/2014. Classification: Open

Protective Monitoring as a Service. Lot 4 - Specialist Cloud Services. Version: 1.0, Issue Date: 05/02/201405/02/2014. Classification: Open Protective Monitoring as a Service Version: 1.0, Issue Date: 05/02/201405/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this

More information

SmartImpact MS Dynamics CRM. Support Service Definition

SmartImpact MS Dynamics CRM. Support Service Definition SmartImpact MS Dynamics CRM Support Service Definition Alliance House, 12 Caxton Road, London, SW1H 0QS United Kingdom Phone: +44 (0) 84 5544 2043 E-mail: info@smartimpact.co.uk http://www.smartimpact.co.uk/

More information

Shipping Products Chart. Contents

Shipping Products Chart. Contents Shipping Products Chart Currently shipping EVault Software products and supported platforms Contents Director (Vault) and Related Products Director (Vault) 7.11e ()... 2 Director Management Console (console

More information

Storage Guardian Remote Backup Restore and Archive Services

Storage Guardian Remote Backup Restore and Archive Services Storage Guardian Remote Backup Restore and Archive Services Storage Guardian is the unique alternative to traditional backup methods, replacing conventional tapebased backup systems with a fully automated,

More information

itg CloudBase is a suite of fully managed Hybrid & Private Cloud Services ready to support your business onwards and upwards into the future.

itg CloudBase is a suite of fully managed Hybrid & Private Cloud Services ready to support your business onwards and upwards into the future. Web Filtering Email Filtering Mail Archiving Cloud Backup Disaster Recovery Virtual Machines Private Cloud itg CloudBase is a suite of fully managed Hybrid & Private Cloud Services ready to support your

More information

Big Data Analytics Service Definition G-Cloud 7

Big Data Analytics Service Definition G-Cloud 7 Big Data Analytics Service Definition G-Cloud 7 Big Data Analytics Service Service Overview ThinkingSafe s Big Data Analytics Service allows information to be collected from multiple locations, consolidated

More information

Service Description CloudSure Public, Private & Hybrid Cloud

Service Description CloudSure Public, Private & Hybrid Cloud Service Description CloudSure Public, Private & Hybrid Cloud Table of Contents Overview - CloudSure... 3 CloudSure Benefits... 3 CloudSure Features... 3 Technical Features... 4 Cloud Control... 4 Storage...

More information

Shipping Products Chart. Contents

Shipping Products Chart. Contents Shipping Products Chart Currently shipping EVault Software products and supported platforms Contents Director (Vault) and Related Products Director (Vault) 8.00b ()... 2 Director Management Console (console

More information

Data Backup and Restore (DBR) Overview... 2. Detailed Description... 3. Pricing... 5 SLAs... 5 Service Matrix... 6. Service Description

Data Backup and Restore (DBR) Overview... 2. Detailed Description... 3. Pricing... 5 SLAs... 5 Service Matrix... 6. Service Description Service Description Data Backup and Restore (DBR) Terremark s Data Backup & Restore provides secure, streamlined online-offsite data storage and retrieval that is highly scalable and easily customizable.

More information

REDCENTRIC MANAGED ARCHIVE SERVICE SERVICE DEFINITION

REDCENTRIC MANAGED ARCHIVE SERVICE SERVICE DEFINITION REDCENTRIC MANAGED ARCHIVE SERVICE SERVICE DEFINITION SD005 V2.0 Issue Date 02 July 2014 1) SERVICE OVERVIEW Redcentric's Managed Archive Service allows customers to regain control of their Microsoft Exchange

More information

Security Consultants / Security Managed Services

Security Consultants / Security Managed Services Security Consultants / Security Managed Services Service Definition Document for G-Cloudv7 Services October 2015 Table of Contents Service Overview...3 Our Approach... 3 Features... 3 Benefits... 4 ON-BOARDING

More information

SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE. Classification: Open

SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE. Classification: Open SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE Classification: Open Classification: Open ii MDS Technologies Ltd 2015. Other than for the sole purpose of evaluating this Response, no part of this

More information

TELSTRA CLOUD SERVICES CLOUD INFRASTRUCTURE PRICING GUIDE AUSTRALIA

TELSTRA CLOUD SERVICES CLOUD INFRASTRUCTURE PRICING GUIDE AUSTRALIA TELSTRA CLOUD SERVICES CLOUD INFRASTRUCTURE PRICING GUIDE AUSTRALIA WELCOME TO TELSTRA CLOUD SERVICES Our cloud infrastructure solutions are made up of a combination of scalable cloud resources, including

More information

G-Cloud 6 Service Definition DCG Enterprise Backup Reporting Service

G-Cloud 6 Service Definition DCG Enterprise Backup Reporting Service G-Cloud 6 Service Definition DCG Enterprise Backup Reporting Service G-Cloud 6, Service Description, DCG Enterprise Backup Reporting Service Page 1 of 16 CONTACT INFORMATION Guy Silver T: +44(0) 7990 690087

More information

Software as a Service (SaaS) Online HR

Software as a Service (SaaS) Online HR Software as a Service (SaaS) Online HR Contents Service Definition... 3 An overview of the G-Cloud Service... 3 Key Service Attributes... 4 Information assurance... 4 Details of the level of backup/restore

More information

Hosted Exchange Service

Hosted Exchange Service Hosted Exchange Service Contents Contents... 1 Overview Hosted Exchange... 3 Hosted Exchange Features... 3 Technical Features... 3 Hosted Exchange - MailBox... 4 Hosted Exchange - Key Points... 4 Cloud

More information

Cloud-based Infrastructure and Application Support Service Definition

Cloud-based Infrastructure and Application Support Service Definition +44 (0) 20 3603 7830 hello@equalexperts.com www.equalexperts.com 30 Brock Street London, NW1 3FG Cloud-based Infrastructure and Application Support Service Definition Overview We provide 24/7 support to

More information

Email Archiving Services

Email Archiving Services Email Archiving Services A reliable offsite and secure storage facility for your emails G-Cloud 5 Service Definition CONTENTS Overview of Service... 2 Effortless Protection... 3 Optional legacy Email Import...

More information

Desktop as a Service Service Definition

Desktop as a Service Service Definition Desktop as a Service Service Definition 2 Table of Contents Purpose of Document... 4 Desktops as a Service (DaaS) Service Description... 4 Technology... 5 Deliver Uncompromised End User Experience... 5

More information

Vodafone secure mail services

Vodafone secure mail services Vodafone secure mail services Overview The G-Cloud Mail service is a business-class email system based on Microsoft Exchange. It provides a secure and robust email service, and includes an inbox, calendar,

More information

TELSTRA CLOUD SERVICES CLOUD INFRASTRUCTURE PRICING GUIDE SINGAPORE

TELSTRA CLOUD SERVICES CLOUD INFRASTRUCTURE PRICING GUIDE SINGAPORE TELSTRA CLOUD SERVICES CLOUD INFRASTRUCTURE PRICING GUIDE SINGAPORE WELCOME TO TELSTRA CLOUD SERVICES Our cloud infrastructure solutions are made up of a combination of scalable cloud resources, including

More information

Involve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition

Involve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition Involve Cloud Video Conferencing Service VC:me (Video Conferencing: made easy) Service Definition Contents 1. Service Overview... 3 Reservations Service... 4 Endpoint Management... 4 Reporting... 4 Testing...

More information

Service Description. Communications Data WorkFlow Management Software from Cyclops Cloud. Product Overview

Service Description. Communications Data WorkFlow Management Software from Cyclops Cloud. Product Overview Service Description Communications Data WorkFlow Management Software from Cyclops Cloud Product Overview Cyclops Cloud Communications Data WorkFlow Management Software provides a comprehensive Cloud based

More information

Data Warehouse as a Service. Lot 2 - Platform as a Service. Version: 1.1, Issue Date: 05/02/2014. Classification: Open

Data Warehouse as a Service. Lot 2 - Platform as a Service. Version: 1.1, Issue Date: 05/02/2014. Classification: Open Data Warehouse as a Service Version: 1.1, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no

More information

Dimension Data Hosted Private Cloud

Dimension Data Hosted Private Cloud Dimension Data CONTACT INFO Andy Lancaster E: andy.lancaster@dimensiondata.com P: +44 12 5277 9649 1 Contents 1 Service Description... 3 1.1 Service Overview... 3 1.2 Service Features... 4 2 Service Management...

More information

easy to adopt, easy to use, easy to leave service description API accessible Cloud Storage IaaS version 5.1

easy to adopt, easy to use, easy to leave service description API accessible Cloud Storage IaaS version 5.1 easy to adopt, easy to use, easy to leave service description API accessible Cloud Storage IaaS version 5.1 Contents Highlights... 3 Overview... 3 Example use cases... 4 Trial service... 4 Information

More information

GPG13 Protective Monitoring. Service Definition

GPG13 Protective Monitoring. Service Definition GPG13 Protective Monitoring Service Definition Issue Number V1.3 Document Date 27 November 2014 Author: D.M.Woodcock Classification UNCLASSIFIED Version G-Cloud 6 2014 Copyright Assuria Limited. All rights

More information

Introduction. Summary of Functionality. Assured Restore On-line Remote Backup Service Description

Introduction. Summary of Functionality. Assured Restore On-line Remote Backup Service Description Introduction. Over the past 10 years, digital content has grown exponentially. Not only that, but the reliance organisations place on crucial electronic data has grown commensurately with the volume growth,

More information

G-Cloud Service Definition. Canopy Remote Backup for Cloud SaaS

G-Cloud Service Definition. Canopy Remote Backup for Cloud SaaS G-Cloud Service Definition Canopy Remote Backup for Cloud SaaS Canopy Remote Backup for Cloud SaaS Canopy, an Atos company provides a highly secure, cloud backup and file management service for Internet-connected

More information

Ubertas Cloud Services: Service Definition

Ubertas Cloud Services: Service Definition Ubertas Cloud Services: Service Definition February 2013 Innovation. Power. Trust. Contents 1. About Ubertas... 2 Our Company... 2 Our Approach to Service Delivery... 2 Our Partner Network & the UK Cloud

More information

SFW CRM for Stakeholders - MS Dynamics CRM

SFW CRM for Stakeholders - MS Dynamics CRM SFW CRM for Stakeholders MS Dynamics CRM Service Definition SFW Reference: Version: 5.0 Date 03/04/14 SFW Limited Southern House Station Approach Woking GU22 7UY www.sfwltd.co.uk Page 1 of 13 1 Service

More information

Service Level Agreement (SLA) Arcplace Backup Enterprise Service

Service Level Agreement (SLA) Arcplace Backup Enterprise Service (SLA) Arcplace Backup Enterprise Service 1. Introduction This Service Level Agreement ( SLA ) forms an integral part of the Agreement between Arcplace and Customer. This SLA describes the Backup Enterprise

More information

Fujitsu Private Cloud Customer Service Description

Fujitsu Private Cloud Customer Service Description Fujitsu Private Cloud Customer Service Description Fujitsu Private Cloud forms part of Fujitsu Hybrid IT portfolio to address the full range of Customers requirements and business needs by providing agility

More information

Service description RFL Virtual Data Centre

Service description RFL Virtual Data Centre Service description RFL Virtual Data Centre IaaS G-Cloud 6 1 Contents Overview... 3 Highlights... 3 Description... 3 Use cases... 3 Use cases... 5 Use cases... 5 Pricing... 5 Information assurance... 5

More information

Call: 08715 900800. Disaster Recovery/Business Continuity (DR/BC) Services From VirtuousIT

Call: 08715 900800. Disaster Recovery/Business Continuity (DR/BC) Services From VirtuousIT Disaster Recovery/Business Continuity (DR/BC) Services From VirtuousIT The VirtuousIT DR/BC solution is designed around RecoveryShield from Thinking SAFE. The service includes a local backup appliance

More information

Amazon Relational Database Service (RDS)

Amazon Relational Database Service (RDS) Amazon Relational Database Service (RDS) G-Cloud Service 1 1.An overview of the G-Cloud Service Arcus Global are approved to sell to the UK Public Sector as official Amazon Web Services resellers. Amazon

More information

Our School Backup A trusted, safe and secure remote backup solution for the UK education sector.

Our School Backup A trusted, safe and secure remote backup solution for the UK education sector. Our School Backup A trusted, safe and secure remote backup solution for the UK education sector. A trusted, safe and secure remote data backup solution for schools. Our ICT presents Our School Backup,

More information

SERVICE DEFINITION G-CLOUD 7 CLOUD BACKUP. Classification: Open

SERVICE DEFINITION G-CLOUD 7 CLOUD BACKUP. Classification: Open SERVICE DEFINITION G-CLOUD 7 CLOUD BACKUP Classification: Open Classification: Open ii MDS Technologies Ltd 2015. Other than for the sole purpose of evaluating this Response, no part of this material may

More information

Mydex Two-Way Data Sharing Services

Mydex Two-Way Data Sharing Services Mydex Two-Way Data Sharing Services G-Cloud Service - Lot 3 Mydex Data Services CIC 2013 1 Table of Contents 1. An overview of the G-Cloud Service How can Two-way data sharing help an organisation Improve

More information

RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS)

RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS) RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS) Video Conferencing VMR Service Virtual Meeting Rooms December 2014 RTS G-Cloud 6 Service Definition Page 1 CONTENTS

More information

G-Cloud iv brightsolid Hosting and Management Services. Service Definition Document

G-Cloud iv brightsolid Hosting and Management Services. Service Definition Document G-Cloud iv brightsolid Service Definition Document Sept 2013 Contents 1 Introduction... 3 2 An overview of the G-Cloud Service... 3 3 Information assurance... 3 4 Backup and Disaster Recovery... 3 5 Monitoring...

More information

Graphical Applications in the Cloud. Lot 2 - Platform as a Service. Version: 4.0, Issue Date: 05/02/2014. Classification: Open

Graphical Applications in the Cloud. Lot 2 - Platform as a Service. Version: 4.0, Issue Date: 05/02/2014. Classification: Open Graphical Applications in the Cloud Version: 4.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating

More information

Service Definition Document

Service Definition Document Service Definition Document QinetiQ Secure Cloud Protective Monitoring Service (AWARE) QinetiQ Secure Cloud Protective Monitoring Service (DETER) Secure Multi-Tenant Protective Monitoring Service (AWARE)

More information

G-Cloud Service Definition. Atos SharePoint Development Service

G-Cloud Service Definition. Atos SharePoint Development Service G-Cloud Service Definition Atos SharePoint Development Service SharePoint Development Services SCS A comprehensive electronic document and records management, collaboration or web content management solution

More information