Why Use Business Continuity Management Software? Bratislava, Slovak Republic Steve Kokol Vice President of International Sales.

Transcription

1 Why Use Business Continuity Management Software? Bratislava, Slovak Republic Steve Kokol Vice President of International Sales

2 Risk is a business issue, NOT an IT issue! Business Continuity is a fancy term for resiliency against financial and operational risk We cannot eliminate all risk, but we can take preventative measures to strengthen our immunity against risk. Does your business continuity planning = your residual or tolerance for risk? Do you know? 1 Inherent Risk Driving a car is dangerous 2 Mitigating practices for lowering risk Anti-lock brakes, horn Break Lights, hazard light, turn signals, seat belts 3 Residual Risk Risk tolerance or appetite to drive a car 2011 SunGard. 2

3 Why Business Continuity Planning? 1 Problem: under increased pressures Compliance 80% organizations had to provide proof of BC readiness at least once but sometimes more external parties in the past 12 months* + 2 Financial & Operational Risk You can t plan without knowing your business and risks, and most organizations lack experience in estimating both their likelihood and their consequences + 3 Data dependencies, system complexity Outdated plans, call lists, interdepartmental dependencies wastes time and effort and places a strain on planners, other personnel Solution: a business-focused Business Continuity Planning strategy Source: Disaster Recovery Journal preparedness survey 2011 SunGard. 3

4 MS Word is NOT the answer to BC planning LDRPS = Living Disaster Recovery Planning System Plans from various business units should be consolidated to provide a corporate, global, enterprise BCP plan No way to do this with MS Word Specialized planning solutions provide for the development of an organizational plan hierarchy for summarization and drill down BCP plans are dynamic, constantly changing & need to be updated regularly Extremely difficult and time consuming to continually update information in MS Word Employee changes, company structural reorganizations, application changes Need the power and flexibility of a BC plan built on a relational database A non web-based word doc may not be securely accessible over the Internet 2011 SunGard. 4

5 SharePoint or Do-It-Yourself is NOT the answer to BCP DIY is not cost-free! No built-in logic, intelligence or best practices methodology DIY methodology requires organizations to build content on their own. SunGard offers relevant, built-in content in the CMS, such as BIA surveys, assessment surveys and plan navigator templates. SunGard offers unlimited, free training, 24/7 support, and large user network Not a relational database = no integration between modules SunGard CMS offers easy updates to push throughout the system and update content in all areas where it is referenced. Static information will require many changes to the same piece of information, wasting time and compromising data integrity. Limited scalability, flexibility If version changes to SharePoint, the BCMP tool would need to be updated to accommodate newer version Limited remote access capabilities In the event of a disaster, you will need to access recovery plans remotely and securely, not from an internal production network SunGard can host CMS for you, saving time in maintenance effort, capital investment $$ and making your solution secure and available remotely SunGard. 5

6 SunGard Continuity Management Solution (CMS): Benefits of a Centralized, Relational Database Advantages Multiple users sharing data Security at the user level Data validation & checking Strong Search and Retrieval Can eliminate repeated data Ability to set field requirements Rules can be applied to data relationships Multiple Presentation formats (GUI) 2011 SunGard. 6

7 Unique Functionality Continuity Management Solution offers all aspects of a complete continuity program from assessment, to planning, to notification and disaster/incident management Easy to Use GUI Navigator interface provides the ability to distribute plan building access to plan owners with an easy to follow step by step methodology that offers guidance and structure to the planning process Proven Planning Content LDRPS offers 5 industry standard, expertly designed plan templates for Crisis Management, Business Process, IT Application, IT Hardware, Site Event Management are provided Proven Assessment Content Standard surveys engineered from our industry experience include the reporting that is necessary to assist your organization in making the right decisions on your strategies 2011 SunGard. 7

8 Unique Functionality Over 250 standard reports for LDRPS alone! Providing full plan content to help you build the composition of your plan providing quality outputs for deliver plan content in a logical, concise format for plan documentation and usage. Over 200 standard reports for Assessment tools Full customization capabilities providing the right data to assist, help make management decisions on recovery strategy Flexible output for multiple audiences Tables of Contents can be created/manipulated to get exact output Each plan can be designed uniquely via sequence of reports and documents to right outputs, (auditors, plan builders/owner, customer, etc.) 2011 SunGard. 8

9 BUSINESS CONTINUITY MANGEMENT SOLUTIONS 2011 SunGard

10 SunGard Continuity Management Solution Each module was expertly designed as an industry-leading, stand alone solution. The single, robust platform offers the simplicity and flexibility to build and customize as requirements expand or change, managing the entire BCM lifecycle from assessing and planning to crisis communications and program management. Assessing Planning Crisis Communications BIA Professional to analyze process and function disruption impacts and identify recovery objectives Risk Assessment to identify and measure potential threats to any location/facility Vendor Assessment to simplify the process of gathering and analyzing vendor resiliency capability and compliance Work Force Assessment to provide a clear understanding of work force (staff, contractors and consultants) criticality and availability to strengthen recovery efforts LDRPS to build, maintain and execute plans for business continuity and disaster recovery *LDRPS for Hospitals also available NotiFind powered by Varolii for rapid and effective notifications to manage any crisis * NōtiFind for Hospitals also available Incident Manager powered by WebEOC to help ensure effective collaboration during the response and recovery efforts during any disruption 2011 SunGard. 11

11 Assessments: BIA Professional Assessing Planning Crisis Communications GUIDES planning professionals by providing the content, survey, and the analytical reporting they need to identify critical areas of the business/processes and their impacts to recoverability. Get a clear, detailed picture of your organization s financial and operational vulnerabilities, business impacts and recovery strategies Ensure integrity of survey results with question branching and validation intelligence Simplify data analysis and presentation of results with robust, built-in standard and custom reporting functionality 2011 SunGard. 12

12 Assessments: BIA Professional Methodology BIA Professional provides the content, survey, and the analytical reporting to drive your process assessment More than 55 pre-written questions for customizable surveys! Integration Seamless integration with LDRPS 10 Data management Dynamic data analysis, presentation, and plan creation Over 150 pre-built reports, and the ability to create custom reports to analyze a range of data SunGard. 13

13 Assessments: Risk Assessment LOCATION BASED assessment that identifies technical, human, natural, and proximal risks threatening any location, along with the probability and potential impact of specific risks Customize site strategy: Assessment findings account for each location s vulnerabilities to formulate site-specific planning and mitigation strategies Satisfy regulations and standards: Assessment results serve as a foundation for addressing regulations and standards, such as Sarbanes-Oxley, BS 25999, and Basel-II Make intelligent decisions: A complete report showing the probability and severity of threats at all locations facilitates resource prioritization. Visual ratings organize all findings based on probability, potential impact, and an overall risk score for each location to assist the planning process SunGard. 14

14 Assessments: Work Force Assessment EVALUATES your critical personnel s ability to respond to disruptions, whether the situation involves the major loss of a facility, the failure of a critical business operation or a widespread event such as a pandemic Minimize employee record maintenance: Enable employees to verify and update their information online Minimize weaknesses in the human aspect of your recovery plans: Identify gaps in staff training and preparedness Assess reliance on staff: Identify employees and contractors with the greatest impact on recovery efforts SunGard. 15

15 Assessments: Vendor Assessment EVALUATES the resilience of your vendors and supply chain compliance with continuity requirements Minimize vendor record maintenance: Enable vendors to verify and update information online, including contract information Minimize weakness in the supply chain: Identify services or suppliers not in compliance Centralize and supplement Vendor Management Program: Collect and store vendor contracts centrally; identify vendors with low resilience and high risk SunGard. 16

16 Planning: LDRPS Assessing Planning Crisis Communications The foundation for your Business Continuity/Disaster Recovery (BC/DR) program Plan navigation Guided user interface, follows best practices, industry expertise Centralized planning Single repository of data, one area for updates Comprehensive output Standardized plans, regulatory compliance, dynamic reports SunGard. 17

17 LDRPS is Where Business Meets IT Planning Interdependencies & Gap Analysis Identifies daily data flow, graphics to visualize interdependencies between applications, hardware, and processes and provides mapping of RTO objectives and organizational gaps in planning requirements and strategy Recovery Task Workflow graphical task flow to visualize the progress of a recovery in complex recovery scenarios where multiple processes are being recovered simultaneously, allowing you to do multiple branching/ decision points in your recovery 2011 SunGard. 18

18 LDRPS Suite of Products Essential For smaller organizations/reduced scope of planning On Demand subscription service only Professional Mid-size or larger organizations On Demand or perpetual license Customization options for sophisticated users Enterprise Global, enterprise-wide planning solution Optional ASP or hosted solution 2011 SunGard. 19

19 Administrator's Interface Full access to functionality of LDRPS Can also provide specific access to various levels in the organization Define Plan hierarchy Common dictionaries for consistent planning Reports and common documents Administer LDRPS Build Customize screens and terminology Import/export data Define security and access Plan Navigators for other users 2011 SunGard

20 Plan Builder's Interface Provides guided, secure access to certain BCM plans and functions Plan Navigators to assist in plan building and maintenance Build and maintain plans easily and publish results SunGard. 21

21 Why LDRPS? Product Integration Enables the integration & management of various types of plans All products share a common database that provides analysis from the Assessment tools for future maintenance of plans and impact analysis Ease of use for Plan Builders Easy access for occasional users Process/application/hardware interdependency mapping and gap analysis Ease of plan maintenance over time Employee accountability and safety, resource allocation Standardized Reporting Supports Software as a Service, license or hosted model 2011 SunGard. 22

22 Communications: NōtiFind powered by Varolii Assessing Planning Crisis Communications LDRPS integration NotiFind is the only notification system with full integration with LDRPS solution No need to keep two separate data sources; flexible integration with other data sources Viability: partnership, experience & support Varolii is over 250 employees, in business more than 10 years SunGard is a leader and pioneer in Business Continuity and Information Availability for more than 30 years Synergies of partnership, single point of support Implementation, Training & Professional Services 2011 SunGard. 23

23 Communications: NōtiFind powered by Varolii Assessing Planning Crisis Communications Message delivery performance Delivering more than 67 million messages in Q Availability SLA: contractually guaranteed service availability SLA of 99.99% Delivery Performance SLA: contractually guaranteed delivery performance SLA of 99.9% Message Trust Report: A report that shows customer results against availability and delivery performance commitments. Blended, inbound and outbound (2-way) communications Unlimited BCP messaging Reliable delivery platform & technology Carrier-class communications network Multiple layers of security Extensive domestic and international reach 2011 SunGard. 24

24 Communications: Incident Manager Powered by WebEOC Electronic boards for any size organization Web-enabled, virtual Enterprise Operations Center (EOC) Establish a virtual EOC at any time for multiple users, access online from anywhere Incident Command System (ICS) built around best practices on tracking:..the safety of your people..the status of your critical processes..the status of the locations affected..the goal of getting your organization back up and running Pre-load a standard methodology Life Safety, Impact Assessment, Recovery and Restoration SunGard. 25

25 The SunGard Difference 2011 SunGard. 26

26 The SunGard Difference Focus Disaster recovery/business continuity has been SunGard s core focus for over 30 years Experience Largest installation base of clients in Business Continuity Software Market with over active installations LDRPS first PC-based BCP software tool, released in 1988 Assessment Modules initially released over 15 years ago NotiFind initially released for SunGard in 2004 Incident Manager initially released over 13 years ago LDRPS Certification program 2011 SunGard. 27

27 Software Support Support Services 30+ Support Representatives with more than 45 application hosting/services certifications available to support your organization throughout your implementation Development Staff 60+ full time SunGard employees actively working within our development team to enhance, improve and create an easy-to-use functionality rich application set Dedicated Account Management 30+ SunGard Account Managers working to help ensure implementation and ongoing service relationship delivers to the customer s expectation and agreements 2011 SunGard. 28

28 Software Support Resources Free and unlimited Product Training Live online via WebEx Pre-recorded online sessions 24x7x365 Also available on customer site* Implementation Staff Dedicated Professional Services Team NotiFind Implementation Specialists User Community Events Annual International User Group Forum offering industry and company-specific sessions, and various workshops. Regional User Group (RUGs) providing an opportunity to share ideas with other customers and offer feedback for product enhancements Additional Consulting Services Available for organizations that wish to outsource areas of their program Fully-educated in software products, able to fill both short and long-term roles on your BCM team. *optional service 2011 SunGard. 29

29 SunGard Global Support Services Local support from our worldwide SunGard offices: US, UK, France, Belgium, Luxembourg, Sweden, and Latin America Local support from our authorized representatives in over 100 countries including Lynx in Eastern Europe Local Technical Support from Lynx Global Support Desk live representative available 24x5 Global Support Desk message line (non-business hours) available 24x7x365 for message escalation International OS support Platform architecture supports multiple languages Term customization with support for double-byte character sets SunGard. 30

30 Availability Services is a Division of SunGard Data Systems Business One of the world's leading software and IT services companies providing software and processing solutions for financial services, higher education and the public sector SunGard also provides Disaster Recovery services, managed IT services, information availability consulting services and Business Continuity Management Software Ranked 380 on the Fortune 500 and is the largest privately held business software and services company on the Forbes list of private businesses Customers Serving more than 25,000 customers in more than 70 countries Higher Education 10% By Business Public Sector 4% Europe, Middle East, Africa 22% By Region Asia-Pacific 5% Availability Services 30% $4.99bn Financial Systems 56% 2011 SunGard. $4.99bn Americas 73% 31

31 SunGard Availability Services Specialized Business Process We provide information availability solutions that costeffectively help reduce the risk for enterprises requiring access to their critical data and systems Broad Industry Footprint Category Leadership Over 5 million square feet of data and operations space; more than 80 locations and 11 countries More than 25,000 workforce continuity positions world wide Over 30 platforms Redundant, dedicated global network Continued investment in technology, tools and infrastructure 7 time winner of the Business Continuity Service Provider of the Year Award 2008 winner of the Outstanding Excellence in Business Continuity and the Data Centre Strategy of the Year Award Recognized as Leader in the Disaster Recovery space by IT analyst firms Gartner and Forrester; recognized on Gartner's Cloud Services Magic Quadrant 2011 SunGard. 32

32 Core Services Disaster Recovery Managed Services 100% recovery success rate supporting customer recoveries Supported over 180,000 tests in North America since inception. SunGard has helped clients recover from over 3,500 declared disasters worldwide. SunGard Availability Services has developed a thorough Disaster Preparedness Plan for its own employees, products and services. Local access to global capabilities: more than 35 Managed Services data centers in North America and Europe Robust portfolio of services ranging from co-location to full infrastructure management Consulting Delivered over 100,000 action plans in past decade alone Supporting Business Continuity Planning and Management engagements with dedicated practice Software SunGard Continuity Management Solution (CMS portfolio) is the most widely used automated BCM solution/software in the industry Over 2,300 customers/ peer-to-peer user community 2011 SunGard. 33

33 2011 SunGard. 34