OUR MINDSET. ROGER ARNROTH HR-chef IFS

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2 OUR MINDSET ROGER ARNROTH HR-chef IFS

3 IFS CORE VALUES SIMPLICITY COMMITMENT PROFESSIONALISM

4 VISION & MISSION GOALS & OBJECTIVES STRATEGIES STRATEGY STRATEGY STRATEGY STRATEGY VALUES & BEHAVIORS

5 UCF Universal Competency Framework 5

6 6 LEADING & DECIDING DECIDING & INITIATING ACTION LEADING & SUPERVISING SUPPORTING & COOPERATING WORKING WITH PEOPLE ADHERING TO PRINCIPLES & VALUES INTERACTING & PRESENTING RELATING & NETWORKING PERSUADING & INFLUENCING PRESENTING & COMMUNICATING ANALYSING & INTERPRETING WRITING & REPORTING APPLYING EXPERTISE & TECHNOLOGY ANALYZING CREATING & CONCEPTUALIZING LEARNING & RESEARCHING CREATING & INNOVATING FORMULATING CONCEPTS & STRATEGIES ORGANISING & EXECUTING PLANNING & ORGANISING DELIVERING & MEETING EXPECTATIONS FOLLOWING INSTRUCTIONS & PROCEDURES ADAPTING & COPING ADAPTING & RESPONDING TO CHANGE COPING WITH PRESSURE ENTERPRISING & PERFORMING ACHIEVING GOALS & OBJECTIVES ENTREPRENEURIAL & COMMERCIAL THINKING

7 DELIVERING & MEETING EXPECTATIONS (A) Focuses on customer needs and satisfaction (B) Sets high standards for quality and quantity (C) Monitors and maintains quality and productivity (D) Works in a systematic, methodical and orderly way (E) Consistently achieves project goals 7

8 Essential & Critical Desirable Less Relevant Not Relevant Frequently Demonstrated Sometimes Demonstrated Seldom Demonstrated Never Demonstrated

9 WORKSHOPS

10 DECIDING & INITIATING ACTION WORKING WITH PEOPLE RELATING & NETWORKING WRITING & REPORTING LEARNING & RESEARCHING PLANNING & ORGANISING ADAPTING & RESPONDING TO CHANGE ACHIEVING GOALS & OBJECTIVES LEADING & SUPERVISING ADHERING TO PRINCIPLES & VALUES PERSUADING & INFLUENCING APPLYING EXPERTISE & TECHNOLOGY CREATING & INNOVATING DELIVERING & MEETING EXPECTATIONS COPING WITH PRESSURE ENTREPRENEURIAL & COMMERCIAL THINKING PRESENTING & COMMUNICATING ANALYZING FORMULATING CONCEPTS & STRATEGIES FOLLOWING INSTRUCTIONS & PROCEDURES

11 START

12 EXPANSION

13 CONSOLIDATION

14 2006 GROWTH

15 DIFFERENT FOCUS IN DIFFERENT PHASES

16 mindset a set of beliefs or a way of thinking that determines one s behavior, outlook and mental attitude.

17 COMMITMENT SIMPLICITY PROFESSIONALISM OUR MINDSET LIVING OUR MINDSET WORK TOGETHER CREATE AND INNOVATE MEET CUSTOMER EXPECTATIONS ADAPT AND RESPOND REACH GOALS Are open-minded and easy to work with Listen, consult others and take their opinion into account Initiate dialog and communicate proactively Support and care for others, adapt to the team and build team spirit Provide new ideas and alternative approaches Create innovative solutions Actively seek opportunities for improvements Dare to think differently Identify and understand the needs of our customers Produce and deliver customer value Set high standards of quality Deliver according to expectations Are agile, swift and efficient in adapting to change Are open to new ideas and initiatives Accept and adapt to cultural diversity Deal with uncertainty, making positive use of the opportunities it presents Contribute to overall goals and take responsibility for own work Take initiatives and strive for high performance Enjoy the challenge of demanding goals Take responsibility for personal development

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19 IFS A STRATEGIC VIEW Alastair Sorbie, IFS CEO

20 OUR MINDSET SHARE VALUES & PRINCIPLES ACT IN THE BEST WAY TO REACH OUR GOALS 20

21 DIFFERENT FOCUS IN DIFFERENT PHASES

22 OUR VISION OUR GOALS OUR STRATEGIES STRATEGY STRATEGY STRATEGY STRATEGY ORGANIZATIONAL GOALS GOALS GOALS GOALS GOALS OUR OUR MINDSET WORK TOGETHER CREATE AND INNOVATE MEET CUSTOMER EXPECTATIONS ADAPT AND RESPOND REACH GOALS COMMITMENT SIMPLICITY PROFESSIONALISM

23 LIVING OUR MINDSET

24 OUTSTANDING PERFORMANCE Implement solution in teams Market and requirement changes. Constant improvement necessary. Embrace change and challenges. Try to achieve goals and understand how they contribute to targets set by my group, R&D and IFS. Find creative, simple, user efficient solution Understand customer Large software Meet customer expectations Analyze effect

25 OUTSTANDING PERFORMANCE Implement solution in teams ADAPT AND RESPOND WORK TOGETHER REACH GOALS Market and requirement changes. Constant improvement necessary. Embrace change and challenges. Find creative, simple, user efficient solution Try to achieve goals and understand how they contribute to targets set by my group, R&D and IFS. MEET CUSTOMER EXPECTATIONS Understand customer CREATE AND INNOVATE Large software ANALYZE Meet customer expectations Analyze effect

26 AN IMPORTANT MEETING OR TWO You are needed in two places at the same time. A customer project approaching standstill and an important project meeting. WORK TOGETHER CREATE AND INNOVATE MEET CUSTOMER EXPECTATIONS ADAPT AND RESPOND REACH GOALS 26

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30 DECIDING & INITIATING ACTION WORKING WITH PEOPLE RELATING & NETWORKING WRITING & REPORTING LEARNING & RESEARCHING PLANNING & ORGANISING ADAPTING & RESPONDING TO CHANGE ACHIEVING GOALS & OBJECTIVES LEADING & SUPERVISING ADHERING TO PRINCIPLES & VALUES PERSUADING & INFLUENCING APPLYING EXPERTISE & TECHNOLOGY CREATING & INNOVATING DELIVERING & MEETING EXPECTATIONS COPING WITH PRESSURE ENTREPRENEURIAL & COMMERCIAL THINKING PRESENTING & COMMUNICATING ANALYZING FORMULATING CONCEPTS & STRATEGIES FOLLOWING INSTRUCTIONS & PROCEDURES

31 COMMITMENT SIMPLICITY PROFESSIONALISM OUR LEADERSHIP LIVING OUR LEADERSHIP DECIDE AND INITIATE ACTION LEAD AND SUPERVISE RELATE AND NETWORK COMMERCIAL FOCUS Make prompt, clear decisions, which may involve tough choices or considered risks Take responsibility for actions, projects and people Take initiative, act with confidence and work under own direction Initiate and generate activity Provide others with a clear direction Live our values Delegate work and responsibilities appropriately Motivate and empower others Provide others with development opportunities and coaching Establish good relationships and effictive networks inside and outside the organization Relate well to people at all levels Manage conflict Keep up to date with industry news, competitor information and market trends Be familiar with and promote our business plans Seek business opportunities for the organization Demonstrate financial awareness and think in terms of profit, loss and business value

32 A MANAGEMENT TEAM

33 TIDPLAN Initialt möte SHL, HR och Management representanter Augusti Beslut om uppstart April Initial workshop HR och Management representanter Maj Parallella workshops alla chefer Juni Augusti Strukturering och visualisering av konceptet September Introduktion av Our Mindset till alla anställda Oktober November HR processer steg 1 rekrytering och perf. mgmt December Mars Introduktion av Our Leadership Maj Juni HR processer steg 2 Pågående

34 FRAMGÅNGSFAKTORER Management med från början och drivande i processen Pedagogiskt verktyg för att konkretisera önskade beteenden Involvering av chefer, förankring Alla chefer alla enheter, alla länder Tillräcklig tid för diskussion Samsyn på innehåll och upplägg Skapandet av alla case till workshop Paketering och visualisering av konceptet Kopplingen till vår verksamhet och resultat Förklaringsmodellen Core Values kontra Our Mindset Involvering av alla anställda Kopplingen till vårt dagliga arbete Förankrat med alla chefer innan Tillräcklig tid för diskussion Positivt klimat kul!

35 UTMANING Hålla det levande!

36 COPYRIGHT 2015 INDUSTRIAL AND FINANCIAL SYSTEMS, IFS AB (PUBL). IFS AND ALL IFS PRODUCTS AND SERVICES NAMES ARE TRADEMARKS OF IFS. ALL RIGHTS RESERVED. THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS S PRODUCTS AND TECHNOLOGY. SUCH STATEMENTS ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. THE NAMES OF ACTUAL COMPANIES AND PRODUCTS MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS IFS