Registered Nurse Southlands Person Specification and Competencies

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1 Competency Profile GROUP COMPETENCY CORE LEVEL OF COMPETENCY A B C D RESULT 1. Customer Focus CUSTOMER ORIENTATION 2. Taking Responsibility 3. Interpersonal Sensitivity 4. Teamwork ALL JOBS 5. Motivation of Self and Others BEING PART OF A TEAM 6. Influencing 7. Results Orientation ALL JOBS 8. Problem Solving 9. Adaptability/Change Orientation SKILLS FOR THE WORKPLACE 10. Creativity and Innovation 11. Planning and Organising 12. Ensuring Understanding 13. Applied Technical and Professional Skills 14. Leadership MANAGING OTHERS 15. Sharing Information 16. Setting Objectives/Managing Performance = Competency Level Required Technical Skills rather than behaviour All jobs with People Management responsibility Signed Position 1

2 Competency Definition Level Positive Indicators Customer Focus Focuses on identifying meeting and exceeding the B Questions to establish what the customer needs needs of internal and external customers Takes ownership to ensure customer s needs are met. Prepared to do things differently to deliver the service required Manages customer s expectations. Is clear about what can and can t be done Communicates own needs to customers and suppliers Builds positive relationships with customers and suppliers through ongoing informal contacts Reacts in a constructive way to feedback about poor service within Taking Responsibility Interpersonal Sensitivity Teamwork Takes on accountability for tasks and achieving objectives. Sees project through to completion. Demonstrates sensitivity to the needs and feelings of other people and uses a range of interpersonal skills. Ability to build effective and committed teams playing an active role as a team member whilst involving and encouraging others to contribute to the team achievements own area. Takes steps to improve. B Ensures others understand their role in completing a task Takes responsibility when there are problems Keeps all relevant parties informed B Picks up and responds to non verbal signs from other people. Shows signs of diplomacy and tact in choosing response Uses a range of questions in a one to one situation to get to the root of the problem Able to use empathy to understand the other person s feelings and needs Delivers negative messages in a positive and acceptable way ALL JOBS Good working relationships with all members of the team equally. Shows commitment to team goals and targets. Takes responsibility for own role as part of the team and takes pride in the achievement of the team Supports colleagues. Offers help without being asked. Shares information or advice Celebrates team success and congratulates others who do well Recognises and values differences. Works effectively with others irrespective of differences of approach Treats all members of the team equally Recognises conflict within the team and acts quickly to deal with it in a constructive way. 2

3 Motivation of Self and Others Influencing Results Orientation Problem Solving The ability to steer others towards a goal and motivate them to achieve it, showing support and encouragement for their efforts The ability to convince others to a course of action through the application of an understanding of the politics of the situation, building a strong and assertive case and making an impact Sets and maintains high work standards and follows up to meet targets. Focuses on achieving results. Analyses issues and breaks them down into their component parts Encourages the contributions of others. Values and builds on input from all sides Finds ways of working with other teams in other departments or functions-works to break down barriers C Individual is a figurehead for the team, providing an overall sense of direction and vision of what they can and will achieve B Selects an approach to meet the needs of the situation. Can be forceful and direct as well as diplomatic. Uses questioning skills to find out what the other party believes/wants and summarises to check own understanding of the arguments Gains ownership and buy in from others. Seeks out a win/win situation in debates and arguments. ALL JOBS Understands the work targets and objectives set for own job and how own actions impact on the achievement of targets. Inputs on the formulation of formal work objectives. Informally suggests how to get things done rather than waiting to be told. Minimises obstacles or problems Volunteers or responds positively when asked to take on new tasks commits to achieving them. Monitors own performance against the objectives and targets set and takes action to improve. Seeks to exceed work targets wherever possible. Monitors the costs involved in any change process as well as ongoing costs. Will look to save money where possible. Focuses on the job in hand. Is not easily distracted from achieving the task. Remains focused under pressure. Strikes a balance between quantity and quality of output to achieve success Reviews work projects and tasks to identify areas for improvement Perseveres despite distractions and conflicting priorities and follows through on promises A Considers a range of possible solutions based on past experience Thinks quickly when required 3

4 Adaptability/Change Orientation Creativity and Innovation Planning and Organising Ensuring Understanding Applied Technical and Professional Skills Understands and is receptive to the need for change. Demonstrates adaptability to changing demands and conditions Ability to find ways to do things better, generate ideas and initiate appropriate action to improve performance Ability to identify what needs to be done to achieve objectives, prioritising key issues, organising short term activities and planning ahead to ensure that all tasks will be achieved The ability to listen to what others have to say and communicate one s own ideas/information in an appropriate manner to ensure all parties maintain a full and up to date understanding Expertise of the individual and ability to apply it in their technical, professional or operational area Thinks clearly and is able to work through unusual situations Identifies practical solutions to problems spots the drawbacks Seeks input from other colleagues or team members to identify possible solutions Identifies issues which fall outside own span of control B Gets to grips with the nature of the change and the reasons for it. Owns the changes. Associates self with the decision to change. Sells the benefits. Understands the impact of change on others and on self. Provides support. Listens to people s concerns and empathises without indulging B Continually challenges the way things are done. Thinks outside the box to come up with new approaches Challenges upwards. Asks questions to understand decisions. Suggests alternative approaches Creates opportunities for innovative thinking within own area. Encourages challenge and independent thinking from own colleagues Takes action to implement improvements in processes and procedures in own area. Achieves improvement however difficult. B Looks weeks ahead in assessing priorities and planning work Manages own time to complete tasks within agreed deadlines and is clear about the impact of decisions on the time of others Prepares fully for work. Organised and in control. Has contingency plans for familiar problems Recognises overload and asks for help B Ensures all information that is relevant to the team or peer group is passed on Arranges opportunities to share views and exchange ideas Is always open to listen to others and ensure that they are clear about the message that is being given B An individual who understands and can complete their tasks Will make decisions based on previous experience Will take on additional responsibility 4

5 Leadership Sharing Information Setting Objectives and Managing Performance Empowers and develops team members. Provides support and encouragement to succeed Creates a culture which ensures a two way flow of information Identify what needs to be achieved and break this down into tasks to be delegated and objectives to be set for others Essential Additional Factors Must hold a Registered Nurse Qualification with a current NMC professional identification number Experience in care of older people Excellent clinical knowledge and skills Prepared to develop self and undergo training To have numeracy and literacy levels appropriate to the standard required for the job role To have clear spoken English and excellent written and verbal communication skills High standard of personal hygiene and appearance Willing to work shifts/weekends/nights and Bank Holidays on a rota basis Desirable Additional Factors Be prepared to bring other skills to the workplace to enhance the customers individual lifestyle choices Willingness to mentor junior staff Acts proactively, looking for additional work or ways they can apply their skills. B Coaches others top do their job better Makes each individual feel they are valued Recognises and diffuses conflict situations Delegates clearly and supports staff A Holds regular team meetings and one-to-ones with direct reports Cascades local and wider issues down to the team directly and follows up with managers to ensure the process is consistently managed A Clarifies standards, policies, rules and targets required with all team members using the processes and tools the organisation provides. Explains how performance will be measured and assessed Sets realistic and achievable objectives with each team member through a process and discussion and agreement. Identifies measures of success Carries out performance reviews and supervisions to the correct standard Delivers effective and positive feedback on all aspects of performance on a regular basis including praise 5

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