How IP Communications Fits Into DR/BC Operations. Bruce Elmore Communications Consultant

Transcription

1 How IP Communications Fits Into DR/BC Operations Bruce Elmore Communications Consultant

2 About Telcom Innovations Group In business since 1997 Supporting over 1,000 installations HP Networking Elite Data Partner VMware Partner AVST Gold Partner Mitel Platinum Elite Partner Cisco Certified Telephony Partner Largest deployment over 2,000 endpoints. 24/7/365 Service Center Fully stocked warehouse Unified Communications Unified Messaging Mobility Applications Telecollaboration Call Center Applications Wired and Wireless Networking 3/14/2012 slide 2

3 Obligatory Scary Numbers 43% of business that close following a natural disaster never reopen.* Another 29% close down permanently within two years.* IT outages cost SMBs an average of $12,500 per day, not including effects on customers. *Source: Library of Congress Strategic Research, Inc: Enterprise downtime can be as high as $90,000 an hour. Touche Ross Study: Survival rates for companies without a DR plan is less than 10%. A prudent person foresees the danger ahead and takes precautions. The simpleton goes blindly on and suffers the consequences. Proverbs 27:12 3/14/2012 slide 3

4 Experience Is The Best Teacher September November /14/2012 slide 4

5 Unified Communications: What and Why? The integration of real-time communication services such as instant messaging, presence information, IP telephony, video conferencing, data sharing, call control and others with non real-time communications services such as integrated voice mail. Not a single product, but a set of products that provide a consistent unified user experience across multiple devices using differing media types. Disseminate critical information across multiple devices to geographically dispersed personnel. Send messages and data using one medium and receive that same communication on another medium. Speeds decision cycles. Reduces response times. Get what you need, where you need it, when you need it. Resource Management! 3/14/2012 slide 5

6 Resource Management; Lessons from History An army marches on its stomach. Napoleon Bonaparte Get there the firstest with the mostest. Confederate General Nathan Bedford Forest The officer who doesn't know his communications and supply as well as his tactics is totally useless." Gen. George S. Patton, USA Amateurs talk tactics. Professionals study logistics Gen. Omar Bradley 3/14/2012 slide 6

7 Unified Communications Applications: Presence Presence applications let you see instantly who is available, what they re doing, and allow you to contact them on any device almost instantly. Can give you access to other very useful applications such as audio/web conferencing, document sharing, secure IM, etc. Device agnostic mobile apps. (Android, iphone, ipad, etc.) 3/14/2012 slide 7

8 Mobility Applications Typically thought of for Road Warriors. Includes Twinning with cellular devices. Some can ring up to 8 different devices. Teleworking and other work from home options. Includes more advanced applications 3/14/2012 slide 8

9 But wait, there s MORE! SIP Clients: Puts mobile devices on your network allowing access to system features, 4 digit dials, etc. Work over 802.xx, 3G and 4G networks. Device agnostic System licensing, not additional hardware 3/14/2012 slide 9

10 Conferencing and Collaboration Applications Audio/Web Conferencing brings people over a Conference Bridge Allow sharing desktops and applications. Document and file sharing options Internet Co-browsing Polling and chat modules available High definition 1080p available 3/14/2012 slide 10

11 Telecollaboration Systems Not just for large enterprises anymore! Ad Hoc, on demand collaboration with the push of a speed dial Application sharing; Excel, Word, etc. on a single screen Desk top sharing True peer to peer architecture. No MCU s required Low bandwidth requirements Set up a War Room on the fly! 3/14/2012 slide 11

12 Mass Notification Solutions Initiate from web, phone, mobile, or 3 rd party system Quickly reach thousands of people OR core teams Select the method to fit the situation Target relevant people based on skill sets, etc. Detailed reports for audit and compliance 3/14/2012 slide 12

13 VHF/UHF Radio Integration With IP PBX Integrates one of these. With one of these! How does it work? Works with any PBX, any phone. Integrated Phonebook Caller ID Display Radio becomes a dialable extension just like a phone! Speed Dials, Call Transfers, etc. Multi-Site roaming 3/14/2012 slide 13

14 Voice Virtualization: What Is It? Software layer that emulates an IP PBX on a standard server. Copies can be saved, replicated, and moved to another server in moments Like having a perfect replica of your PBX ready to go! All your Voice apps, call control, messaging, unified communications, conferencing, collaboration, etc. 3/14/2012 slide 14

15 Why Virtualize Voice Applications? Local availability, remote recovery Prevents planned downtime Minimized unplanned downtime Voice becomes just another application in the Data Center Five 9 s from the ground up. 3/14/2012 slide 15

16 Resilient Voice Networks over IP There will NOT be a test! No single point of failure Locations can fail over to one another as needed Centralized management Virtual voice brings high availability and fault tolerance Applications can be added as needed 3/14/2012 slide 16

17 Summary Modern IP Voice systems can make almost ANY device a valuable tool for Disaster Response, Recovery, and Continuity of Operations 3/14/2012 slide 17

18 Questions? Thank you for your time and attention. 3/14/2012 slide 18