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1 Imagine a Simple, Yet Powerful Small Business Phone System The Avaya IP Office Platform 2014 Avaya Inc. All rights reserved. 1

2 Today s Small Business Challenges Greater customer expectations Managing Growth Tougher competition Understand complex technology 2014 Avaya Inc. All rights reserved. 2

3 What Small Businesses Want in a Phone System Simplicity Affordability Reliability Flexibility Future-ready 2014 Avaya Inc. All rights reserved. 3

4 Your Phone System A lifeline for your small business Customer Service Sales Calls Worker Productivity Meet the Daily Demands of Your Business Always-on connection to customers Enable sales teams to effectively fill orders Enhance productivity with: Voice mail Conferencing Auto Attendants 2014 Avaya Inc. All rights reserved. 4

5 Your Phone System A lifeline for your small business Meets your needs, today and in the future Easily build upon existing investment Simplicity, even when adding sophisticated features Enhancements that drive real business results Greater revenue Higher customer satisfaction More efficient workers Investment Protection Ease of Install, Manage & Use Business Impacting Results 2014 Avaya Inc. All rights reserved. 5

6 The Avaya IP Office Platform 2014 Avaya Inc. All rights reserved. 6

7 Avaya IP Office Simple, Reliable, Affordable Phone System Every IP Office System Includes: Auto Attendant Web Management Hunt Groups Voic to Built-in Voice Mail Built-in Conferencing And much, much more when you re ready 2014 Avaya Inc. All rights reserved. 7

8 Avaya IP Office Phones Wide array of choices 1400 & 9500 Digital Phones 1600 IP Deskphones (Economy VoIP) 9600 IP Deskphones (Premier VoIP) DECT & Wi-Fi Sets B100 Conference Phones 2014 Avaya Inc. All rights reserved. 8

9 Avaya Values Investment Protection Merlin Magix BCM PARTNER Integral Merlin Legend Norstar Reuse existing desk phones Reuse existing cabling infrastructure Up to 60%* Savings 2014 Avaya Inc. All rights reserved. 9

10 Avaya IP Office Solid foundation for basic communications Voice Mail Ad-hoc 64-party conferencing Drive consistent customer contact and sales interactions A system that meets your needs: Today, tomorrow and in the future 2014 Avaya Inc. All rights reserved. 10

11 Avaya IP Office Enhancements Available options to help your business when you need it Reduce Phone Bills (VoIP) Improve Customer Experience (Receptionist Efficiency) Reduce Office Space (Work from Home) Facility Roaming (Cordless Phones) Improve Office Productivity (Integrate with Your Desktop) Connect Mobile Employees (Mobile Apps) 2014 Avaya Inc. All rights reserved. 11

12 Reduce Your Monthly Phone Bills Voice over IP Easy to switch to Voice over IP (VoIP) Cut monthly phone bills by up to 50% Continue to use your existing phones Investment protection Data received from various SIP service providers and assumes a fixed rate for local, long distance, international, and toll-free inbound calling charges. Flip to SIP : Avaya Inc. All rights reserved. 12

13 Deliver Great Customer Service Receptionist Efficiency Receptionist tools to quickly route calls Single receptionist can handle multiple locations Simplified click and drag call handling interface 2014 Avaya Inc. All rights reserved. 13

14 Work From Home Reduce Office Space Web browser turns any phone into an office phone Connect to colleagues with IM and presence All the calling features you get in the office Add Web Collaboration for powerful meetings 2014 Avaya Inc. All rights reserved. 14

15 Connect While Roaming Facility Cordless Phones Be reached while away from your desk Variety of wireless phones DECT and Wifi Available for virtually any environment Medical, high heat, combustible 2014 Avaya Inc. All rights reserved. 15

16 Improve Office Worker Productivity Integrate with Your Desktop Click to dial from desktop apps Outlook, Lync, salesforce.com Instant connection to available colleagues Set up and manage conferences via web browser 2014 Avaya Inc. All rights reserved. 16

17 Keep Mobile Employees Connected Mobile Apps Office phone rings on your mobile device Smart phones and tablets Company directory in the palm of your hand IM, presence & geopresence 2014 Avaya Inc. All rights reserved. 17

18 Choose Based on Business Needs Avaya IP Office Platform Comparison Matrix CAPABILITIES BASIC ADD ESSENTIAL FEATURES ADD PREFERRED FEATURES Telephony Key System Functionality IP PBX Functionality System Networking Voic Basic Embedded Voic Pro Conferencing AD Hoc Secure Meet Me Web Collaboration Mobility Call Twinning to Mobile Make/Receive Calls on Mobile IM/Presence/Directory Conference Controls Call Recording Storage in Voic Advanced Archive/Retrieval 2014 Avaya Inc. All rights reserved. 18

19 2014 Avaya Inc. All rights reserved. 19 IP Office in Action

20 60 Person Retail Firm in Boston Gets Magic Touch Across 3 Locations Business Issue: Phone system too basic Difficult for customers to reach employees who are seldom at their desk Needed to conduct business remotely and on the road Receptionist Efficiency Benefits: Speedy responsiveness among staff and between staff & clients Never miss important calls Reduce local calling costs With our Avaya system, it s easy to keep in touch with customers, suppliers and employees, whether I m at Magic Beans or at home with my children. -- Sheri Gurock, President, Magic Beans 2014 Avaya Inc. All rights reserved. 20

21 Office Equipment Vendor in UK Improves Service With Avaya IP Office Business Issue: Wanted to improve level of service provided to customers Required an intelligent call routing system to support highly mobile and remote workforce Benefits: Near immediate return on investment (ROI) Intelligent, personalized interactions with customers Cost reductions through the use of virtual office spaces and VPN phones Work from Home We don t want the fact that we are a small business to limit who we can target in terms of our customers. With Avaya s IP Office solution, along with one-number access capability, we can compete with big players much more efficiently that we otherwise could -Chris Bailey, Business Development Manager, CST Direct 2014 Avaya Inc. All rights reserved. 21

22 Auto Dealership in Canada Speeding Service Across 3 Locations Business Issue: Customers needed to hang up and re-dial other locations Sales staff were seldom at their desks to take calls Cordless Phones Benefits: DECT cordless phones speed responsiveness among staff and between staff & customers $14,000+ per year in call savings Whole new level of customer service The system was an investment, but in the long run our bills will be much cheaper. This is a great bonus for us, as it will minimize our operating costs by that much more. -- Michel Larin, General Manager Group Lauzon 2014 Avaya Inc. All rights reserved. 22

23 TV Production Company in NYC Makes Cost Savings & Improved Response a Reality Show Business Issue: Business expanded beyond capabilities of outdated Panasonic key system Needed to automatically route calls to employees on location Integrate with Your Desktop Benefits: Improved responsiveness to clients for rapid business growth Reduced monthly service costs with built-in conference bridge Browser-based desktop apps integrate with existing Apple Mac infrastructure IP Office has been working like a dream. No more dropped transfers, no questions like who paged me and which line did they say? it s just saving a ton of time and time is money. -Colby Gaines, founder and co-owner Leftfield Pictures 2014 Avaya Inc. All rights reserved. 23

24 Global Artist Booking Agency 150 employees, 5 locations, London(HQ), New York, LA, Toronto, and Malmo Business Issue: Investment protection for the foreseeable future Keep agents in constant touch without cell phone charges Conference bridge that accommodates a large number of participants Benefits: Preserved investment made in Nortel T7000 phones Enables agents to use WiFi to make calls without cellular Meet Me conference bridge allows flexible set up Mobile Apps Avaya has done a good job of bringing the features of our existing phones to IP Office which makes the transition easier. All the codes carried forward, making programming our Nortel phones very simple, and users can keep working with them, without any added input from IT. -Howie Gold, The Agency Group 2014 Avaya Inc. All rights reserved. 24

25 2014 Avaya Inc. All rights reserved. 25 Summary

26 Avaya IP Office Small Business Telephony Solution A simple, powerful phone system Easy to deploy, use and manage Proven, award-winning solution Resilient and reliable Low Total Cost of Ownership Single or multisite Wealth of features for productivity and customer service Avaya s flagship solution for small and midsize businesses 2014 Avaya Inc. All rights reserved. 26

27 Avaya IP Office Simple, Reliable, Proven Solution Proven Track Record of Success 13 Million+ users worldwide 450,000+ systems worldwide Avaya is #1 Worldwide SME Systems* 25% Lower Total Cost of Ownership Tolly Report Global Reach 2014 Avaya Inc. All rights reserved. 27

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