ncloud PBX ncloud PBX Provides Redundancy, Scalability, and Convergence for your Company! IP Communication:

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1 ncloud PBX ncloud PBX Provides Redundancy, Scalability, and Convergence for your Company! ncloud is a NetCarrier developed platform designed for the next generation of business owners who demand increased reliability, flexibility, and redundancy. With this product line, the emphasis is on providing a unified business solution so that you no longer need to worry about how all of the pieces of your technology needs will fit together. With the ncloud product suite, your applications will be in our experienced hands. NetCarrier has been in business for almost 20 years and we are continuously proud of our custom solutions, outstanding customer service, and knowledgeable staff. The ncloud products are the next evolution of our promise to support your business reputation with exceptional telecom and cloud services. ncloud PBX is a cloud-based phone system that replaces your PBX with a full-featured system hosted within NetCarrier s secure, and redundant network. This means that calls will always reach your phone system, even during circuit and power outages. IP Communication: One of the fundamental advantages of a Cloud-Based PBX is that it can be managed completely online. That means that services, features and functions can be turned on or off as employee counts change; and specific services, such as hunt groups, can be changed or added through an online console from any web browser. An important advantage of a Cloud-Based PBX solution is that no in-house staff is required to manage the system, address system problems, or perform upgrades NCLOUD4 Inside this brochure: Overview... 1 Benefits... 2 Technology... 3 Mobility... 4 Features... 5 Why NetCarrier: 24/7/365 Never Outsourced Customer Support Flat Organization Competitive Pricing Custom Solutions Integrity

2 Why Hosted PBX? Predictable monthly billing and no large up-front cost. Site-to-site extension dialing without multiple PBXs or an MPLS network. System maintenance and upgrades are free. PBX nodes are secured in our carrier-class data centers. Scalable from small (5 users) to large (thousands of users). Pricing models allows flexibility and cost Savings. Gain peace of mind by moving your phone system to the core of our carrier-grade network that has been built to maximize uptime. Full Featured Platform: Time-of-Day and manual call forwarding to ensure that calls are answered Automatic Call Distribution (ACD) for call centers Hoteling and shared line appearance for workspace flexibility Presence and directed call pickup for a connected organization Customizable music on hold and auto attendant messages Voic with notification Private portal for users to manage their personal settings Administrative portal for network admins and managers and much more! 2 Convergence, Redundancy & Scalability Convergence: Merge your phone with your desktop and unify your business applications. Monitor the phone and desktop presences of users within your organization. Click-to-dial calling through Microsoft Outlook Our open and flexible platform allows for custom integrations with CRM and other business software. ncloud Unite provides your business with five communication tools built in to one simple desktop application for improved business efficiency. Redundancy: Gain peace of mind by moving your phone system to the core of our carrier-grade network that has been built to maximize uptime. Every part of our network has redundant power sources, diverse network paths, and automatic fail-safes to protect your business from outages. Callers will always reach the phone system, which eliminates the "I'm down, I'm out of business" situation. Scalability: Easily add users and locations without costly hardware upgrades or complicated programming. ncloud scales infinitely through a proprietary clustered design. Your phone system will easily grow with any organizational changes. Never worry about running out of space or paying a premium to upgrade your phone system's capacity.

3 NetCarrier Telecom Founded in 1996, NetCarrier is a national provider of Hosted PBX. We are also a competitive local exchange carrier serving the Mid-Atlantic region. NetCarrier is a well funded, privately held company operating with positive cash flow. Technical Overview of a standard configuration of ncloud PBX. Calling Features Available: Call Forwarding (busy, no answer)- user automatically redirects all calls to another telephone number when the user s phone is busy. Call Park allows user place an active call in a virtual hold orbit where it can be retrieved by another user. Caller ID (block, unblock)-enable displaying of the user s caller ID. Desktop Fax/E-Fax-allows end user to send and receive fax directly to inbox. Conferencing-enables users to add up to 3 parties to a call from their phone. Direct Inward Dialing allows a caller access to another user s extension, directly without an auto attendant. Do Not Disturb- user can specify do not ring this phone from a key on the phone set, or through personal portal. Hunt Groups- administrator can enter series of numbers to which calls are routed, and the next number is tried if no one answers. Intercom Calling allows user to page a phone over their phones microphone speaker. Music on Hold- incoming calls with music selection while on hold. Hoteling- gives you the ability to use your personal logon at any phone which eliminates the need for individualized work stations. Unified Messaging- Voic to notifications....and MANY MORE! We offer customers quality solutions and peace of mind in a complex telecom marketplace. As we continue to grow, NetCarrier s mission will never change: With integrity, superior communication, custom solutions, and savings, NetCarrier will exceed the highest expectations of the most demanding buyer of telecommunications services. 3

4 Unite Communications Polycom Phone Hardware Choosing a VoIP phone is all about compatibility and features. Every phone is able to initiate and receive calls, but phone firmware must be compatible with a PBX platform in order to make use of all of the phone's features. Polycom have proven to be the most reliable, compatible, and feature-rich partner for the ncloud platform and that is why we choose to deploy Polycom above any other phone. Here are some of the features: Merging your phone with your desktop to increase productivity, efficiency, and control organizational resource costs. Click to dial in See if co-workers are on the phone before calling them. Ground breaking business collaboration tool. Windows, Mac, and Linux compatible versions. Click-to-call and presence integration within Microsoft Outlook Able to remote control your phone, e.g. transfer a call from your desk to your phone to an IM contact. High Performance with color touch screen & HD voice quality (G.722 codec). Video Built-in Camera Decreases bandwidth usage with phone-to-phone audio streaming. Line Presences Easy Navigation for user Unite (Bria) App Available on iphone, ipad, Android, & Tablet Devices Reduces audio latency and delivers HD audio. Combines your communication into one single place, allows businesses to expand into the changing styles of communication and collaboration through voice, video, IM and conference. Mobility: Available on Multiple Devices Use your Cell Phone as your office phone and & Increase Productivity! 4 HD Voice Video Chat Call Recording Field Incoming calls while using other applications Click to Call Instant Messaging Phone Presence Contact List and Contact Favorites Call Display and Voic Indicator Speakerphone, hold and mute functions Call History list of received, missed and dialed calls Ringtones and Contact Avatars Dial Plan Support Multiple Call Support-swap between two active calls, merge, split, and transfer calls Supports headset, headphones and Bluetooth devices

5 ncloud PBX Seat Features Account Codes Automated Attendant (additional MRC on 3 Busy Lamp Field (BLF) Call Detail Recording (CDR) Call Forwarding - Manual Call Forwarding -Date & Time Scheduling Call Groups Call Hold Call Park Call Pick-up Call Restriction Call Transfer -Blind Call Transfer - Consultative Call Transfer - Direct To Voic Call Waiting Caller ID Caller Name Presentation Click-to-Call Conferencing (3-way) Conference Bridge w/ Management Tool Desktop Integration DID (Direct Inward Dialing) Do Not Disturb DOD (Direct Outward Dialing) File Transfer/Sharing Hoteling (Hot Desking) Hunt Groups -Linear (8-Ext# Per Group Instant Messaging Last Number Redial Message Waiting Notification Music on Hold Microsoft Outlook 2010 Plugin Mobility App Paging/Intercom (broadcast & phone to phone) Personal Automated Attendant Phone Presence (Unite) Ring Groups - Ring All (8-Ext# Per Group Max) Soft Client Telephone Speed Dialing - Corporate Speed Dialing - Personal Station to Station Dialing Unified Messaging Unite Broadcast Instant Messaging User Portal Voic 25 GB Exchange Mailbox (Active Sync, Spam Filtering, Local Archiving) Desktop Faxing (Inbound & Outbound) Available with any product ncloud Call Queuing E911 Management 855-NCLOUD4 PBX Features are available on the below seat options. Contact your sales rep for the full list of which features apply to each seat option. Available Seat Options: ncloud Basic ncloud Unite ncloud Office NetCarrier ncloud NetCarrier 5 Telecom, Inc. Copyright

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