CONNECT IP-PBX OVERVIEW

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1 CONNECT IP-PBX OVERVIEW The CONNECT IP PBX Platform empowers Hosted VoIP services to Small Medium and enterprise businesses with abundant features and streamlined customer management. Some of benefits of CONNECT VOIP NETWORKS Hosted IP PBX include: Does not require maintenance from customer side Is not location bound and can be dispersed worldwide Scalable from small office of under ten users to an enterprise with hundreds of users Customizable to fit your business model Flexible to meet your seasonal activities No busy signal and no busy lines whatsoever Cost effective and feature rich Advantages Multilevel Application All Businesses have unique requirements, which is why our platform offers multiple levels of access to streamline your operation. With administrator access businesses are able to self manage their account by defining extensions and managing Auto Attendants. Video Phone With Connect Video Phone, video calling, also known as telepresence allows employees benefit from being able to see the party they are calling on their Video phone. This is particularly valuable for organizations with multiple locations. Reduced Operating Costs Our Customers benefit from the CONNECT Multi Tenant IP PBX solution as it does not require costly hardware to be set up on site at the customer s location, which translates to huge savings for our customer. Because the platform can be managed through a user friendly web portal, there is no need for onsite technical help when changing an extension or phone number. Telecommuting Benefits Organizations are increasingly becoming more geographically spread out, opening offices in other countries and encouraging their employees to work remotely. Aside from the dramatic cost savings of VoIP calling, organizations who implement an IP PBX Solution also benefit from increased convenience. With the CONNECT IP PBX platform, employees can be located anywhere in the world and will be able to access and receive calls at their extension as long as they have access to the internet. Calls can be transferred from extension to extension regardless of the physical location of the party, making it more efficient for organizations to communicate internally.

2 . CONNECT IP PBX FEATURES Self Service Extension Management The CONNECT IP PBX Platform offers the ability for clients and administrators to define their own extensions using our user friendly web interface, eliminating the need to call a technician each time an extension is added or changed. Extension Group Management With this feature, administrators are able to define extension groups for specific departments. For example, they may define a group of 10 extensions as a sales team. Then, when an inbound call is received, the caller will either have the option to press 1 for sales and all 10 sales group extensions will ring at the same time until one person picks up. This is also conveniently managed through or web interface with no intervention needed by a technician Voic CONNECT Voice Mail provides all the functionality required to deploy a full featured voice messaging solution to all enterprise, SOHO, and residential users. CONNECT Voic interface is user friendly and includes a Web interface to manage settings and mailboxes. Voic to & Unified Messaging With Voic to , end users can retrieve their voic s through , making it even more convenient to use VoIP for their business calls. Auto Attendant Creating auto attendants for each company is easy with CONNECT S user friendly web interface. Administrators of each company can set up their own auto attendant to announce the company name and list departments by extension. For example, it may say, Thank you for calling 123VOIP, for sales press 1, for customer service press 2. DID Assignment The CONNECT IP PBX Platform enables administrators to assign multiple DID s to each employee. Each extension can also have its own complete phone number or direct dial. Quick Tip: Companies with international offices may assign multiple phone numbers to each extension. For example, a sales person in the US may have a US, UK, and Mexico number forwarded to their phone, making it easy and affordable for international clients to reach them. Find Me Follow Me With the growing number of people working from home or on the road, this feature enables end users to define an array of phone numbers where they can be reached so that they can receive business calls while they are away from their desk. For example, an employee may have their calls forwarded to their home, remote office, or cell phone so they don t miss an important call. End users can easily set up their list of numbers themselves using the customer web portal with no intervention needed from the administrator or a technician.

3 Music on hold This feature allows customers to play music, advertisements, or custom messages when calls are on hold. Auto Attendant Bypass For added convenience, administrators can define a list of phone numbers of incoming callers that will be recognized by the system and automatically forwarded to the appropriate extension, without the caller having to listen to the auto attendant or dial an extension. Call Parking This feature allows end users to forward calls to a parking lot to be picked up by any other phone in the company. Call Forwarding This module enables customers to have calls forwarded to another number or branch extension. Calls can be forwarded under a specific condition, such as when an extension is busy or when calls are not answered. For example, if customers are expecting a call while they are out of the office, they can forward their calls to their cell phone. Call Waiting This feature allows customers to receive a second call while they are already using the phone line. They can put the current call on hold and answer another incoming call. They have the option to go back to the previous call whenever they like. Call Transfer This feature allows calls to be transferred from one extension to another within a company. Because end users are taking advantage of VoIP, calls can be transferred to any IP phone within the company regardless of the location. This is particularly beneficial for companies with multiple locations who still need to transfer calls within the company and will also result in huge cost savings since calls between IP IP extensions are free. 3 way calling The CONNECT conferencing services for businesses and residential customers. This feature is available to any SIP customer including SIP IP Phones and SIP PC2Phones. Call Pickup This feature enables end users to pick up an extension that is not their own by dialing a command and the extension number. Extension Range Flexibility With the CONNECT IP PBX, each company s administrator can set it s own number of digits per extensions. For example, one company may have a 3 digit extension, while another company may have a 4 digit extension. Flexible Auto Attendant Routing With this convenient feature, administrators can route calls depending on their company s schedule. For example, calls can be routed to the auto attendant during business hours and to an answering service over the weekend.

4 Direct Phone Number Assignment With this feature, Administrators have the flexibility to define a direct phone number and an extension to each of their employees Video Calling With Connect Video calling, also known as tele presence, this allows employees benefit from being able to see the party they are calling on their Video phone or web cam with a soft phone client. This is particularly valuable for organizations with multiple locations. Barge In Barge In is a feature in which an extension, such as an operator, can break into a conversation between two extensions or an extension and an outside line. Listen In This feature allows for another caller to listen to certain calls from a different phone or location. This is beneficial for a Contact Centre or Call Centre environment, where a supervisor needs to teach someone who is on a call. Whisper (trainer mode) With this feature, a defined user can Whisper to the agent on a call, directly from their own phone. Paging/ Intercom This feature allows the system to page / announce information out to a set of phones. IP PBX Call Reporting The CONNECT VOIP NETWORKS IP PBX platform includes powerful web based call reporting capabilities. Access call detail records (CDRs) and filter reports by extension or department. Call Reporting Features: The CONNECT VOIP NETWORKS Web based call reporting tool includes the reports you need to run your business: Summary reports Call detail records Department reports Extension reports Export your data to pdf, csv, etc. your report data

5 SIP CLIENT With CONNECT SIP client all calls from your cell phone are made directly from your office, no voice delay and call quality is excellent. Your cell phone now becomes your office phone with most hosted features; including: Extension dialing Voice Mail notification Transfer And our new video phone PLUS much much more! Blackberry Windows iphone Palm Symbian Android IPad 2 Galexy Tab CONNECT VOIP NETWORKS 211 EAST 43 RD STREET NEW YORK, NY

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