What Do You Get When You Mix IP and BCP?

Transcription

1 What Do You Get When You Mix IP and BCP? Michael Croy Director, Business Continuity Solutions Forsythe IPC 101: Level Setting Convergence, n (kun- ver-jen(t)s) A coming together of two or more distinct entities or phenomena 1

2 IP Communications: Changing requirements Changing the game Planning Testing Recovery Business Continuity Framework 2

3 IPC 101: Level Setting VOIP, (vee-oh-aye-pee) Voice Over Internet Protocol Sending voice information in digital form in discrete packets rather than in the traditional circuit-committed protocols of the public switched telephone network Documented Vulnerabilities Drive Fiduciary Action Identify Identify & Document Document Vulnerabilities Vulnerabilities Documenting vulnerabilities and risks drives fiduciary action Business Business Decision Decision Fiduciary action impacts fiscal side Analyze Analyze Accept Accept Assign Assign Mitigate Mitigate IPC 101: Level Setting IP Applications IPT VOIP IP Communications Environment 3

4 Closing the Gap Business Continuity Planning Data Recovery Planning Security Information Management Change Management IT Availability Strong BC Plan Business Unit Preparedness IT Investment Business Unit Planning IPC 101: Level Setting IP Telephony One of several business applications that can be deployed over a VOIP network. See also Unified Communications and Rich Media Communications. Unified Communications VOIP-enabled business application that enhances productivity by allowing end users to control how and when they can be contacted. Rich Media Communications Integration of voice, video, Web and IM communications streams into a high touch conferencing experience that increases business productivity and reduces cost. Total Market (B$) WW Enterprise Voice Market Source: Synergy Research $16 $14 $12 $10 $8 $6 $4 $2 $ (E) 2006(E) 2007(E) 2008(E) 2009(E) IP ( Enterprise IPT + VoIP GWs) TDM (PBX + KTS) 4

5 These issues are common to the application and network decisions COST Scale Simplification Staffing PRODUCTIVITY Collaboration Application Integration Mobility SECURITY Threats Loss Response time Conferencing Drives Convergence Communication Tools Used in Past 12 Months Which applications are driving your convergence initiatives? 100% 80% 60% 40% 20% Audio Conferencing Instant Messaging Web Conferencing Video Conferencing 60% 50% 40% 30% 20% 10% Conferencing #1 IP Phone-based Applications #2 Video/Distance Learning 0% 0% Over $4 billion now spent on conferencing annually Conferencing accounts for 40-60% of corporate voice traffic Productivity Improvement Return on Investment Initial Cost Savings Reduce transport costs Simplify infrastructure Improve resiliency Simplify feature access Simplify administration Mobility IP Call Processing Converged IP Network Integrated Applications IP Communications Investment & Deployment 5

6 Distinctions in user behavior and technologies are rapidly blurring Point-to-point Voice-only Phone Wired Non-real time Scheduled Multipoint Rich-media PC/PDA Wireless Real time Ad hoc Significant Events in the Disaster Recovery Industry First commercial disaster recovery hot site Storage Desktop capabilities computing increase drastically due to new applications for business Client server computing & decentralized computing Regulatory and compliance issues blossomed Business moved towards compute utility dependence Compute utility proliferation + mid-range computing NSF decommissioned - the Internet goes public Internet becomes a business base IP communications is changing the game in BCP Testing Planning Recovery 6

7 Critical Testing Activities Testing Environment Data collection Recovery training Resource commitment Documentation standards Testing Challenges Testing issue resolution Testing monitoring Location of key personnel Change management Critical Planning Activities Planning Environment Data collection Recovery training Resource commitment Documentation standards Planning Challenges Confusion over responses concerning business definitions of impact Coordination of response Delays in reply of executive team Q&A coordination travel, schedules, etc. Critical Recovery Activities Recovery Environment Damage assessment Mobilization Internal communication Restoration Public relations/external communications Recovery Challenges Out-of-date or incomplete procedures Rumors and misinformation Personal agendas Logistics 7

8 The Physical War Room Recovery-Traditional Response A centralized command center for: Crisis team management Crisis monitoring Crisis communications The Virtual War Room A decentralized command center: Like the traditional war room, but enables faster, broader response Eliminate location and time issues Increase communication frequency Integrated notification and attendance The new way to respond Summary IP and rich media communications represent profound inflection points in the timeline of IT risk management The technology will change both the risk profile and the toolset of IT risk management professionals Industry thought leaders will be quick to learn, adapt and exploit IPC 8