MHA Keystone: Safe Care Workshop

IMPROVING QUALITY & SAVING LIVES MHA Keystone: Safe Care Workshop Wednesday, September 9, 2015 Grand Traverse Resort & Spa Acme, MI A Voluntary Collaborative to Improve Quality and Save Lives

CONFERENCE SPECIFICS OVERVIEW REGISTRATION Each facility may register up to four individuals at no charge; additional attendees are $60 per person. If you have registered for a past MHA event and have login information, you may register online or with the form within this brochure. Space is limited and registrations are available on a first-come, first-served basis. Confirmation will be sent via email. If you do not receive confirmation of registration, contact Tammy Nault at tnault@mha.org. Please note that this event may be photographed and/or videotaped. Your attendance will indicate your consent for the use of such photographs or videotapes for educational and/or promotional purposes. VENUE & ACCOMMODATIONS Room reservation discounts are available for $139 per night for regular hotel guestroom or $169 per night for a tower guestroom at the Grand Traverse Resort & Spa, 100 Grand Traverse Resort Village Boulevard, Acme, MI 49610. If you require overnight accommodations, please make reservations by Aug. 8 to receive this discount. Reserve your room by calling (800) 968-7352 and mention the MHA Keystone Safe Care Workshop to receive the discounted rate. PARKING On-site parking is free and easily accessible. Valet parking is $7 and is located at the front entrance of the hotel. SPECIAL NEEDS If you have any special needs or concerns regarding program site access, dietary restrictions, or your participation in the program, contact Ewa Panetta at epanetta@mha.org or (517) 886-8365. Please inquire in advance so we may respond to your individual needs. CANCELLATION POLICY If notice of cancellation is given 72 hours in advance of the workshop, 50 percent of the registration fee is refundable. No refunds will be issued after this time. 2 The MHA Keystone Center will host the MHA Keystone: Safe Care workshop Sept. 9 at the Grand Traverse Resort & Spa, Acme. All MHA Keystone Center hospitals are encouraged to send a team of individuals to the workshop. Multiple presentations will occur simultaneously throughout the day covering topics such as pain management (Track A), improving care in the emergency department (Track B), and partnering with patients and families in quality improvement work (Track C). Hospital teams will also hear from experts on improving transitions of care and creating a culture of teamwork to optimize quality improvement work.

AGENDA Sept. 9, 2015 Grand Traverse Resort & Spa Acme, MI 7:30 8 a.m. Registration and Continental Breakfast 8 8:30 a.m. Opening Remarks and Welcome Sam R. Watson, senior vice president, Patient Safety and Quality, MHA, and executive director, MHA Keystone Center, Okemos 8:30 9:30 a.m. General Session Power of Engagement: My View Kim Blanton, MIS, MLS, patient advisor, Vidant Health System, Greenville, NC 9:30 10:30 a.m. Finding the Person s Voice in Transitions of Care Jim Kinsley, director of member experience, Planetree, Mechanicsburg, PA 10:30 11 a.m. Break 11 a.m. Noon SESSION 1: (Select one breakout A, B or C) 1A: The Delivery of Consistent and Safe Care in the ED: The Care Plan Perspective Rami R. Khoury, MD, FACEP, assistant medical director, Allegiance Health Emergency Care, Jackson 1B: Safe Transition of All Residence for YoU and Me (STARForUm): A Community Approach to Sepsis Identification and Care Coordination Michelle Moccia, DNP, ANP-BC, CCRN, program director, nurse practitioner, Senior ER, Saint Mary Mercy Hospital, Livonia 1C: Use of Stroke Survivors and Caregivers Experience to Improve Hospitalized Stroke Care and Reduce Falls Kim Gray, RN, MSN, CNRN, stroke program coordinator, and Becky Ward, MS, RN, experience advisor, St. Joseph Mercy Hospital, Ypsilanti Noon 1 p.m. Lunch 1 2 p.m. SESSION 2: (Select one breakout A, B or C) 2A: The Journey to Improving Pain Management: Next Stop, High Reliability Ashley Sweet, BSN, RN, PCCN, critical care nurse educator, Lynn Raynor, MSN, RN, CNOR, clinical nurse specialist, Sparrow Hospital Main Campus, Lansing 2B: The Oxy-Free Emergency Department Mustafa Mark Hamed, MD, MBA, physician and medical director, McKenzie Health System, Sandusky 2C: Partners to Overcome Barriers to Change: Patient Family Advisors and Nursing Leaders Team Up to Enhance Bedside Handovers Monica King, patient and family advisory council chair, and Heidi Wheeler, MS, RN ANP-BC, clinical nurse specialist, Bronson Methodist Hospital, Kalamazoo 2 2:15 p.m. Break 2:15 3:15 p.m. General Session Creating a Culture of Teamwork to Optimize Healthcare Outcomes Eugene S. Chu, MD, FHM, director, Hospital Medicine, Boulder Community Health, Boulder, CO 3:15 3:30 p.m. Closing Remarks and Adjourn 3

SPEAKERS KIM BLANTON, MIS, MLS, is a Patient Advisor at Vidant Health System, Greenville, NC. After going into anaphylactic shock during a cardiac catherization in 2001, she has been a patient in five different hospitals (in four different health systems). Blanton has used her experiences to help her health system improve. She serves on several committees and task forces for Vidant Health System, including its Accountable Care Organization Board of Managers and its flag ship hospital, Vidant Medical Center; National Quality Forum; North Carolina Institute of Medicine; and North Carolina Hospital Association. Blanton holds Masters in Library Science and a Masters in Information Sciences. She believes in the mutually beneficial partnerships of patient-centered care and is a testimony to how it can improve a patient s health and the healthcare system. JIM KINSEY is the Director of Member Experience at Planetree, a nonprofit organization that provides education and information in a collaborative community of healthcare organizations, facilitating efforts to create patient- and resident-centered care in healing environments. In his role, Kinsey leads the team of Planetree advisors who are responsible for assessing organizations patientand resident-centered care practices, measuring their progress and coaching/educating them to implement an authentic patient- and residentcentered culture based on the Planetree designation criteria. He has a background in nursing with high-risk acute care, sub-acute and long-term care experience. He has co-authored Planetree s Long Term Care Improvement Guide, is a sought after speaker and educator and has created and implemented comprehensive staff, physician and leadership training curriculum for Planetree. RAMI KHOURY, MD, FACEP, is a MCEP Board Member and the Assistant Medical Director at Allegiance Health Emergency Care, Jackson. Khoury did his undergraduate work at Wayne State University, where he also graduated from medical school in 2001. He completed his residency in emergency medicine at St. John Hospital and Medical Center, Detroit, finishing in 2004. He was 4 Chief Resident his senior year of residency. After residency, Khoury joined IEP-PC and also worked at Providence Hospital and Medical Center before taking on his current role in 2008. At Allegiance, he works diligently to address the opioid prescription epidemic, including co-authoring MCEP s prescribing guidelines. (JOAN) MICHELLE MOCCIA DNP, ANP-BC, CCRN, is a Nurse Practitioner and the Program Director of Senior ER at Saint Mary Mercy Hospital, Livonia, which opened the first Senior ER in the state of Michigan. She has spoken extensively on the topic of senior ERs and transitions of care both locally and nationally. Her goal is to improve care delivery to the older population and improve outcomes with transition of care between aged-care facilities and the emergency department. KIMBERLY GRAY, RN, MSN, CNRN, is the Stroke Program Coordinator at St. Joseph Mercy Hospital, Ypsilanti, and also the Coordinator of the Stroke Survivor and Caregiver Support Group based in Washtenaw County. In collaboration with the medical director of the Stroke Program, she is responsible for the assessment, planning, implementation and evaluation of process and outcome measures for stroke patients. She has the pleasure of working with her friends, who also happen to be stroke survivors, who provide incalculable resources that she strongly feels improves the stroke program and its impact on new stroke patients and their families. BECKY G. WARD, MS, RN, provided leadership for Stroke Program development and Core Measure compliance at St. Joseph Mercy Hospital, Ypsilanti. As the program s liaison, she led a multidisciplinary stroke team through rapid replication processes to tailor existing organizational policies and procedures to meet local needs. Additionally, Ward facilitated adherence to Core Measure quality indicators for stroke and acute medical conditions through leadership of multidisciplinary patient care teams, direct patient case management, and process improvement activities. She is a stroke survivor and currently sits on the stroke CPT of a major metropolitan hospital as an experience advisor.

LYNN RAYNOR MSN, RN, CNOR, is the Clinical Nurse Specialist for Surgical Services at Sparrow Hospital. She is certified in perioperative nursing and has worked in the perioperative setting as a Circulating RN, Clinical Nurse Educator, and clinical nurse specialist for over 16 years. She is a member of Association of Perioperative Nursing (AORN) and has been actively involved in nursing research, patient safety and quality initiatives throughout her career. She has presented on the local, regional and national level on various topics over her career and also has planned and provided continuing education programs including both pain symposiums and nursing research symposiums. Her interests include patient safety and quality, care of the perioperative patient and her current research interests include handoff communication and opioid safety. She is an active member of the Sparrow Pain Resource Nurse team and has assisted in development of numerous quality improvement and evidence based practice initiatives related to pain management and opioid safety. ASHLEY SWEET, BSN, RN, PCCN, has been a critical care nurse for six years and has recently transitioned to an educator role at Sparrow Hospital. In her current role she teaches orientees about pain assessment and management and leads the Sparrow Pain Champion Group. Furthermore, as an educator she teaches classes at Sparrow including ECH monitoring and VTE prophylaxis. Sweet has assisted in development of quality improvement and evidence-based practice initiatives related to pain management and opioid safety. MUSTAFA MARK HAMED, MD, MBA, has been the Medical Director of the Departments of Emergency and Hospital Medicine at McKenzie Hospital in Sandusky since 2011. He served as Chair of Henry Ford Health System s (HFHS) House Staff Council while a resident physician at Henry Ford Hospital, representing 750 resident physicians and fellows. He is also a senior staff physician and faculty member with HFHS Department of Family Medicine and an associate clinical instructor with Wayne State University School of Medicine and Central Michigan University s College of Medicine. (continued) 5

SPEAKERS (continued) Hamed received his bachelor s degree in Pre-Medical Biology and Health Policy Studies from the University of Michigan. He attended medical school and graduated with his Medical Degree in 2007, while at the same time completing a Masters in Business Administration with a focus in healthcare management from Davenport University. Currently, he is near completion of receiving his Masters in Public Health. He serves as Treasurer and Executive Board member of the Michigan Academy of Family Physicians, Henry Ford Health System s Board of Governor s Professional Standards and Conducts Subcommittee, McKenzie Health System s Medical Staff and Quality Review Committees, and a Chair for the Emergency Consultants Incorporated s Patient Safety Organization. He is Medical Director for the National Rural Accountable Care Organization, and is Associate Medical Director for Sanilac County Medical Control Authority and Sanilac EMS, and is a proud member of the Michigan Pain Advisory Committee. MONICA KING is the current Chair of Bronson Methodist Hospital s Patient and Family Advisory Council (PFAC) in Kalamazoo. She has been a patient advisor with Bronson since February 2013. Her passion for patient- and family-centered care grew after experiencing concurrent and extreme medical situations of two close family members. Monica also participates as a Bronson volunteer and is an active member of Bronson s Children s Hospital Advisory team. One of her first projects with Bronson PFAC was an initiative to improve RN bedside handovers, focusing on patient communication, engagement and safety. She presented on the success of the project at the Institute for Patient- and Family-Centered Care s 6th International Conference. King earned her Bachelor of Accountancy from Western Michigan University s Haworth College of Business. After several moves out of the state, Ms. King returned to Kalamazoo where she now owns and manages a consulting firm specializing in small business growth with a focus on operations and finance. She also serves as a director at DWH Corporation in Grand Rapids, which also provides clients with business and financial advisory services. 6 HEIDI WHEELER, MS, RN, ANP-BC, is a Clinical Nurse Specialist at Bronson Methodist Hospital, Kalamazoo. She channels her expertise as a healthcare practitioner and researcher to champion changes that will positively impact patients and staff. She has a diverse history of roles that add to her perspective including cardiac staff nurse, nurse educator, nurse practitioner, and academic clinical instructor. She is passionate about bringing evidenced-based practice from literature to clinical practice, and deliberately incorporates the main components into each of her projects, one being patient values and preferences. Wheeler received her Bachelor of Science in Nursing from Hope College and pursued her Master of Science with an adult nurse practitioner focus at the University of Colorado Health Sciences Center. She s been employed and lived in Denver, Chicago and just outside New York City, where she has always valued working for healthcare organizations that make quality and patient safety a priority. She is a published author, frequent speaker, and is currently conducting research on various topics in the healthcare field. EUGENE S. CHU, MD, FHM, is the Director of Hospital Medicine for Boulder Community Health and Associate Clinical Professor of Medicine for the University of Colorado s School of Medicine. After finishing his undergraduate work at Stanford University, Chu earned a Medical Degree from Tufts University and completed his residency in Internal Medicine at the University of Colorado Health Sciences Center. A fellow of the Society of Hospital Medicine (SHM), Chu has been President of the Rocky Mountain Chapter of SHM since 2006. Chu has published numerous articles in scholarly journals and acts as a peer reviewer for several medical journals, including the Journal of the American Medical Association and the Annals of Internal Medicine. He has a Black Belt certification in Lean Systems engineering and was a national faculty member of the recently completed On the CUSP:Stop CAUTI program.

MHA Keystone: Safe Care Workshop Wednesday, Sept. 9, 2015 Grand Traverse Resort and Spa 100 Grand Traverse Resort Village Blvd. Acme, MI 49610 PLEASE REGISTER ONE PERSON PER FORM Each facility may register up to four individuals at no charge, additional attendees $60 per person. Registration Deadline: Sept. 2, 2015 Space is limited, and registrations received after Sept. 2 will be taken on a first-come, first-served basis. On-site registrations will be accepted, space permitting. Hospital/Organization: Address: City, State, ZIP: Name: (as you wish it to appear on name badge, including credentials) Title: Email address: (Required to confirm) Phone: Each attendee should select ONE breakout from each of the TWO sessions SESSION 1: 11 a.m. noon (Select one breakout A, B or C) Breakout 1A: The Delivery of Consistent and Safe Care in the ED: The Care Plan Perspective Rami R. Khoury, MD, FACEP, assistant medical director, Allegiance Health Emergency Care, Jackson Breakout 1B: Safe Transition of All Residence for You and Me (STARForUm): A Community Approach to Sepsis Identification and Care Coordination Michelle Moccia, DNP, ANP-BC, CCRN, program director, nurse practitioner, Senior ER, Saint Mary Mercy Hospital, Livonia Breakout 1C: Use of Stroke Survivors and Caregivers Experience to Improve Hospitalized Stroke Care and Reduce Falls Kim Gray, RN, MSN, CNRN, stroke program coordinator, and Becky Ward, MS, RN, experience advisor, St. Joseph Mercy Hospital, Ypsilanti SESSION 2: 1 2 p.m. (Select one breakout A, B or C) Breakout 2A: The Journey to Improving Pain Management: Next Stop, High Reliability Ashley Sweet, BSN, RN, PCCN, critical care nurse educator, Lynn Raynor, MSN, RN, CNOR, clinical nurse specialist, Sparrow Hospital Main Campus, Lansing Breakout 2B: The Oxy-Free Emergency Department Mustafa Mark Hamed, MD, MBA, physician and medical director, McKenzie Health System, Sandusky Breakout 2C: Partners to Overcome Barriers to Change: Patient Family Advisors and Nursing Leaders Team Up to Enhance Bedside Handovers Monica King, patient and family advisory council chair, and Heidi Wheeler, MS, RN ANP-BC, clinical nurse specialist, Bronson Methodist Hospital, Kalamazoo (over) 7

REGISTRATION FORM (continued) REGISTRATION FEE* * These fees are applicable only if sending four or more individuals. Registration for four+ attendees Total number of people from facility registering with enclosed payment: Total fees due and included on the check: Check number enclosed: Total fees to be charged: $60 per person $ $ Charge to card: VISA MasterCard American Express Card Information Account number: Exp. date: CVV Code: (3- or 4-digit security number on the card) Cardholder name (please print): Cardholder signature: Workshop Payment Policy: Following the workshop, the MHA Keystone Center will collect payment from any facility sending more than three attendees. If your hospital wants to pay with a credit card or check, please provide the payment information above. If you do not provide payment information on the registration form, following the workshop the MHA Keystone Center will invoice the collaborative leader for the additional attendees. Cancellation policy: If notice of cancellation is given 72 hours in advance of the workshop, 50 percent of the registration fee is refundable. No refunds will be issued after this time. The following options are available for completing registration: Mail: Tammy Nault, MHA Keystone Center, 2112 University Park Dr., Okemos, MI 48864 Email: Tammy Nault, tnault@mha.org Fax: (517) 703-0605 Online: Visit the MHA Event Registration page and scroll to the MHA Keystone: Safe Care event. Confirmation will be sent via email: If you do not receive confirmation of registration or if you have questions, contact Tammy Nault at tnault@mha.org or (517) 886-8369.