Minnesota Chapter. Case Management Conference. June 15, 2012 Bloomington, Minnesota Crowne Plaza Hotel and Suites Minneapolis Airport

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1 3rd Annual Minnesota Chapter Case Management Conference June 15, 2012 Bloomington, Minnesota Crowne Plaza Hotel and Suites Minneapolis Airport Facilitating Care Transitions Hospital Case Management Education

2 Conference Schedule June 15, :30 am 8:30 am Registration & Networking Breakfast with Sponsors and Exhibitors 8:30 am 8:45 am Welcome Announcements 8:45 am 10:15 am Keynote Presentation: The Unexpected Caregiver 10:15 am 10:45 am Networking Break with Sponsors & Exhibitors 10:45 am 11:45 am Session 2: Pain Management in the Transition from Hospital to Outpatient 11:45 am 1:00 pm Working Lunch Session 3: Delivering Care Coordination within an ACO Setting: Opportunities and Challenges (Sponsored by Accretive Health ) 1:00 pm 1:30 pm Networking Break with Sponsors & Exhibitors 1:30 pm 2:30 pm Session 4: Bridging Nutrition Needs: Acute to Home (Sponsored by Infuscience) 2:30 pm 2:40 pm Transition Break 2:40 pm 3:40 pm Session 5: Professional Survival: A Mindful Approach 3:40 pm 3:45 pm Transition Break 3:45 pm 4:45 pm Session 6: Change Readiness 4:45 pm 5:00 pm Chapter Business Meeting / Closing Remarks Chapter Board of Directors President President-elect Alissa Madden, MA, LICSW Renee Lewis, RN C, BSN, CCM, MHA Director of Care Coordination Manager Quality and Total Cost of Care Division Accretive Health Cigna Health Eden Prarie, MN Treasurer Kathy Naefke, RN, BSN Care Coordinator Univ of MN Medical Center, Fairview Patricia Henderson, RN Case Manager Case Management Glencoe Regional Health Services Glencoe, MN Anne Nelson, LCSW Team Leader Social Work Services Hutchinson Area Health Hutchinson, MN Sandy Hilliker, RN, BSN, MSN, ACM Director Hennepin County Medical Center Cindy St. George, MSW, LICSW Manager St. Joseph's Hospital St. Paul, MN Conference Planning Committee Francis Sheehy President Sales & Marketing Liberty Oxygen and Medical Equipment Alex Wicklander, RN Clinical Liaison Infuscience Eagan, MN

3 Keynote Presentation: The Unexpected Caregiver Kari Berit, MS CEO Kari Berit Presents Red Wing, MN Session Abstract: Ready or not: You re a caregiver! A growing number of people find themselves thrust into a caregiver role, often with little warning or preparation. Where do you get emotional training for this role? Armed with facts and humor, attendees will explore the needs of caregivers from mental fitness to communication tips. 1. Identify tough elephant issues when dealing with families at discharge 2. Improve communication and understanding of the aging process 3. Discern tools to help ease caregiver and family stress Session 2: Pain Management in the Transition from Hospital to Outpatient Miles Belgrade, MD Medical Director Fairview Pain Management Center Fairview Health System Session Abstract: Many hospitalized patients have pain issues that may be acute or both acute and chronic. Dealing with those issues as the patient readies for discharge can be challenging. This session will outline a strategy to identify and manage the barriers to having continuity in pain treatment. 1. List the barriers of transitioning pain treatment 2. Outline strategies to address those barriers 3. Differentiate acute and chronic pain Session 3: Delivering Care Coordination within an ACO Setting: Opportunities and Challenges (Sponsored by Accretive Health ) Tim Barry President Quality and Total Cost of Care Accretive Health Chicago, IL Clive Fields, MD Chief Medical Officer Quality and Total Cost of Care Accretive Health Chicago, IL Session Abstract: This presentation will provide an overview of the evolution of the Accountable Care Organization (ACO) model of care and its impact on health care delivery systems across the United States. Additionally, this presentation will review the role that care coordination has within an ACO infrastructure, including the unique opportunities and challenges commonly faced when working with patients. Lastly, this presentation will explore strategies that care coordination professionals can employ to engage physicians within an ACO framework. 1. Define the key components of an Accountable Care Organization (ACO) 2. Describe the role of care coordination within an ACO 3. Develop strategies to engage physicians within an ACO framework

4 Session 4: Bridging Nutrition Needs: Acute to Home (Sponsored by Infuscience) Trish Skiendzel, RD, LD, CNSC General Manager SC/GA, National Nutrition Manager Pharmacy Infuscience North Charleston, SC Session Abstract: This presentation provides an update on transitioning nutrition patients from the acute to the home environment. Program components include: assessing at-risk nutrition patients, types of nutritional therapies available, indications and ongoing management and monitoring for successful outcomes in care delivery. Medicare guidelines for specific nutritional therapies will be presented. Factors for successful preparation of patients and caregivers for discharge will be examined. 1. Assess at-risk nutrition patients 2. Identify types of nutritional therapies 3. Monitor for successful outcomes in care delivery Session 5: Professional Survival: A Mindful Approach Scott Cruse, MSW, LICSW Clinical Social Worker Cancer Care Center Regions Hospital St. Paul, MN Session Abstract: This session will provide an overview of basic mindfulness principles, which participants will be able to experience in real-time practice. The learning focus will be on how to use mindfulness as a tool to reduce stress and to promote resiliency needed to have successful, satisfying, inpatient care management practice. The contrast between traditional problem-solving approach and a broader mindfulness approach to professional stress will be reviewed through patient stories and case examples. 1. Demonstrate an understanding of brain function when under stress 2. Learn why problem-solving is not an effective way to reduce stress 3. Experience a guided mindfulness practice Session 6: Change Readiness Jennifer Huber Director of Marketing Dale Carnegie Training of Minnesota Edina, MN Session Abstract: With the ever-accelerating rate of change in health care, there may be no skill more important for medical leaders than the ability to build a culture of high change readiness. Case Managers, Social Workers and RNs that are leaders can t do it all: an organization needs to have change embedded as part of its DNA. Our goal is to help leaders identify concrete ways to build a culture of high change agility and readiness. During this session, the speaker will identify 12 reasons why organizational change efforts fail to identify possible barriers, examine five essential characteristics of successful organizations and assess the attendee's own organization s change agility and readiness level. 1. Identify 12 reasons why organizational change efforts fail to identify possible barriers 2. Examine 5 essential characteristics of successful organizations to increase your organization s change agility 3. Learn how to assess an organization s change agility and readiness level

5 WE MAKE REGISTERING EASY! Simply decide which method is best for you. For a hard copy registration form, complete online registration and print to mail. There will be no refunds for cancellations, however, fees may be transferred to another participant for the same event. Online: Mail: West 36th Street Little Rock, AR Fax: IMPORTANT DATES Early Registration Deadline May 18, 2012 Late Registration Begins May 19, 2012 Hotel Deadline May 26, 2012 Conference Date June 15, 2012 Registration Pricing Early Registration ACMA must receive payment and registration by May 18, 2012 ACMA Member:...$65 Non-Member:...$85 Membership Package*: $200 Student (ID Required) $40 *Includes 1-year ACMA & Chapter Membership Membership Application required Late Registration ACMA Member:...$90 Non-Member:...$110 Membership Package*: $225 Student (ID Required) $40 *Includes 1-year ACMA & Chapter Membership Membership Application required Continuing Education Participants at this event may earn up to the following continuing education (CE) hours: 9.0 Nursing (based on 50-min hour) 7.5 Nursing (based on 60-min hour) 7.5 Social Work 7.0 ACM TM For more information, please visit and click on Certification

6 3rd Annual Minnesota Chapter Case Management Conference June 15, 2012 Bloomington, Minnesota Crowne Plaza Hotel and Suites Minneapolis Airport Hotel Information Crowne Plaza Hotel and Suites Minneapolis Airport Three Appletree Square Bloomington, MN (952) The Crowne Plaza Hotel and Suites is offering a reduced rate of $99 per night, plus tax. To receive this rate, you must make your reservation by Saturday, May 26, To make your reservation, please call the hotel directly at (952) and reference the ACMA Conference. Parking Information On-site parking is complimentary West 36th Street Little Rock, AR FIRST-CLASS U.S. POSTAGE PAID LITTLE ROCK, AR PERMIT #1105

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