QUALITY & OPERATIONS

ASGE S PRACTICAL SOLUTIONS FOR THE GI PRACTICE QUALITY & OPERATIONS WINTER SERIES FEBRUARY 26-27, 2016 QUALITY IMPROVING QUALITY AND SAFETY IN YOUR ENDOSCOPY UNIT FEBRUARY 26, 2016 OPERATIONS GI PRACTICE MANAGEMENT 101 FEBRUARY 27, 2016 LOEWS MADISON HOTEL WASHINGTON, DC EARLY REGISTRATION DISCOUNTS END JANUARY 28, 2016

QUALITY IMPROVING QUALITY AND SAFETY IN YOUR ENDOSCOPY UNIT FRIDAY, FEBRUARY 26, 2016 Course Description ASGE has developed this course to educate physician and non-physician unit staff on how to translate quality concepts into practice at their endoscopy unit. The content of the course is dynamic, addressing the fundamentals of quality and safe practice as well as emerging trends and evidence. In addition to advancing their knowledge in endoscopy unit quality and safety, participants in this course will be prepared to apply for the ASGE Endoscopy Unit Recognition Program or renew their current participation. Learning Objectives Upon completion of this educational activity, you will be able to: Identify ways to define and measure quality in endoscopy Describe techniques to make endoscopy more efficient while maintaining safety Describe methods to improve patient satisfaction in endoscopy, including improve doctor-patient communication Recognize the potential sources of infection from contact with various body fluids, their transmissibility during gastrointestinal endoscopy, and their susceptibility to potential disinfectants Specify measures for improving unit quality, including training and credentialing for new procedures, quality assurance programs, sedation and monitoring, and unit accreditation and re-accreditation Target Audience Practicing gastrointestinal endoscopists and surgeons, medical directors, nurse managers, unit managers and allied professionals interested in advancing their knowledge in endoscopy unit quality and safety. Units interested in applying for the ASGE Endoscopy Unit Recognition Program or renewing their ASGE Endoscopy Unit Recognition Certificate are encouraged to send both a physician and a non-physician manager to the course. Program eligibility criteria require completion of this course by at least one unit representative within one year of the initial application to the program and prior to recognition expiration for renewal applications. Course Directors David H. Robbins, MD, MSc, FASGE Medical Director Manhattan Endoscopy New York, New York Lukejohn Day, MD Assistant Professor of Medicine University of California, San Francisco San Francisco, California

IMPROVING QUALITY AND SAFETY IN YOUR ENDOSCOPY UNIT AGENDA FRIDAY, FEBRUARY 26, 2016 6:30 7:30 am Registration Continental Breakfast and Exhibits 7:30 7:40 am Welcome 7:40 8:20 am Quality in Endoscopy: Is There a Problem? What Constitutes a High-Quality Endoscopy Unit? 8:20 9:00 am From Benchmarking to Accountability 9:00 9:40 am Round Table Discussion I: Quality Metrics in the ASC and Hospital Endoscopy Unit 9:40 10:10 am Break and Exhibits 10:10 10:40 am Endoscopy Unit Efficiency 10:40 11:00 am Assessing and Improving Patient Satisfaction 11:00 11:30 am How to Design, Implement and Sustain an Excellent QAPI Program 11:30 am 12:00 pm Round Table Discussion II: Practical Aspects of Quality Improvement 12:00 1:15 pm Networking Lunch Sessions 1:15 2:10 pm Infection Control Concepts of Endoscopy and Endoscopes 2:10 2:30 pm Infection Control Question and Answer 2:30 3:00 pm Break and Exhibits 3:00 3:20 pm Quality in Sedation and Monitoring 3:20 3:40 pm New Equipment and New Procedures 3:40 4:00 pm Strategies for Accreditation, Reaccreditation and Compliance 4:00 4:30 pm Roundtable Discussion III: Playing by the Rules 4:30 5:30 pm Networking Reception and Exhibits Subject to change. LOVED it! There was constant discussion about the similarities and differences of our units and the mix of roles (i.e., RNs, MDs, etc.) made the conversation more interesting. QUALITY OPERATIONS FEBRUARY 2016 3

OPERATIONS GI PRACTICE MANAGEMENT 101 SATURDAY, FEBRUARY 27, 2016 Course Description This ASGE course provides office management staff with the essentials needed to effectively and efficiently manage a GI unit. Presented by GI practice managers at the top of their field, GI Practice Management 101 serves as an introduction to GI endoscopy practice management best practices. Course sessions will cover topics such as running a profitable endoscopy unit, achieving efficiency in your office operations and managing and staffing the GI practice. GI Practice Management 101 is designed to be highly interactive and provide winning practical solutions that can be implemented immediately in your practice. This course is perfect for those propelled into office management, or new to GI practice management. Learning Objectives Upon completion of this educational activity, participants will be able to: Recognize cost centers and profit centers for the typical GI practice Integrate ASGE and other clinical guidelines in your practice Perform rudimentary evaluation of ancillary services such as infusion or histology/pathology Identify how to right size your office Develop an analysis (Proforma) to determine whether a specific cost center activity (pathology lab, infusion, capsule) is profitable Utilize mid-level staff to enhance the efficiency of the office or hospital-based GI practice Identify various staffing models within the office and endoscopy center, and select a model that best fits the practice culture and needs Understand how to properly adopt nationally recognized guidelines in your GI unit Target Audience This course is designed for practice administrators, nurse managers and physicians who are new to GI practice management, or work within a small to medium office. Course Directors Frank J. Chapman, MBA Chief Operating Officer Ohio Gastroenterology Group Columbus, Ohio Nancy F. Garry, BSN, MHA Rockford Gastroenterology Associates, Ltd. Rockford, Illinois Barbara Tauscher, MHA, FACMPE Executive Director The Oregon Clinic Oregon City, Oregon

GI PRACTICE MANAGEMENT 101 AGENDA SATURDAY, FEBRUARY 27, 2016 7:30 8:00 am Registration Continental Breakfast and Exhibits 8:00 8:20 am Welcome 8:20 9:50 am Session l: Labor, Labor, Everywhere Staffing the GI Office Challenges for Staffing the GI Office Large Groups Challenges for Staffing the GI Office Small Groups Techniques for Rightsizing Your Office Question and Answer with Panel Discussion 9:50 10:00 am Break and Exhibits 10:00 11:30 am Session ll: GI Administration 101 Hiring a Nurse Practitioner or Physician Assistant Question and Answer for GI Administration 101 Bringing Histology/Pathology In-House 11:30 am 12:30 pm Lunch and Exhibits 12:30 2:30 pm Session lll: Let s Get Clinical Staffing the ASC or Office Endoscopy Unit Staffing the Endoscopy Unit Achieving Endoscopy Efficiency Administrator s Guide to Safety and Infection Control Question and Answer with Panel Discussion 2:30 3:40 pm Session lv: Cost Centers / Profit Centers GI Ancillary Services How to Run a Profitable Cost Center GI Potpourri 3:40 3:50 pm Break and Exhibits 3:50 5:00 pm Session V: Making Your Life Easier Evaluation of Physician Performance by Clinical Staff Hot Topics Panel Discussion Questions Submitted by Participants Subject to change. Amazing course with great substance discussed by very knowledgeable faculty. QUALITY OPERATIONS FEBRUARY 2016 5

HOTEL ACCOMMODATIONS ASGE courses have a history of selling out. It is recommended that you make your hotel reservations as soon as possible. However, you may want to wait to make your airline reservations until you receive confirmation of registration from ASGE. Loews Madison Hotel 1177 15th Street, NW Washington, DC 20005 Tel: 202.862.1600 Toll Free: 1.855.325.6397 www.loewshotels.com/madison ASGE has arranged a room block for this course at $210 per night plus applicable tax. This discount is valid only if the reservation is made before February 1, 2016. Please contact the hotel directly at 855.325.6397 to make hotel reservations. Please reference ASGE Improving Quality and Practice Management when reserving a room. CONTINUING MEDICAL EDUCATION Physicians The American Society for Gastrointestinal Endoscopy (ASGE) is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. ASGE designates AMA PRA Category 1 Credits for this activity. Physicians should claim only the credit commensurate with the extent of their participation in the activity. Nurses All nurse participants in the GI Practice Management 101 will receive a certificate of attendance specifying hours of education accredited for AMA PRA Course Category 1 Credit. This certificate can be used toward nursing requirements. For all nurse participants in the Quality and Safety course, this continuing nursing education activity was approved by the Society of Gastroenterology Nurses and Associates, Inc., an accredited approver of continuing nursing education by the American Nurses Credentialing Center s Commission on Accreditation. Practice Administrators This program is eligible for American College of Medical Practice Executive (ACMPE) credit hours. To apply this program toward your ACMPE continuing medical education requirement, please calculate the total number of clock hours you spent in educational sessions and enter your hours online in the MY TRANSCRIPT area of mgma.com. Coders The American Academy of Professional Coders (AAPC) will honor 1-for-1 CEUs for any live event offering AMA PRA Category 1 Credits. You may claim only the actual hours that you are present during the education. One hour of instruction is worth one CEU. Below is the maximum number of AMA PRA Category 1 Credits for each live activity: Practice Management 101: This activity was approved for a maximum of 7.25 AMA PRA Category 1 Credits. Improving Quality and Safety in Your Endoscopy Unit: This activity was approved for a maximum of 8.50 AMA PRA Category 1 Credits Nursing Contact Hours. This continuing nursing education activity was approved by the Society of Gastroenterology Nurses and Associates, Inc., an accredited approver of continuing nursing education by the American Nurses Credentialing Center s Commission on Accreditation. This activity was approved for 8.0 contact hours. ASGE CANCELLATION POLICY Requests for refunds must be received at least two weeks before the activity in writing to education@asge.org. Refunds will be subject to an administrative fee of $100. Attendee substitutions are permitted with ASGE authorization. ASGE has the right to cancel a program at any time at its discretion. For more information about this or upcoming ASGE educational courses, please visit www.asge.org, email education@asge.org or call 630.573.0600. Industry representatives interested in attending this course must contact Linda kay Tyler, Director, Sales and Business Development (Ph. 630.570.5601; email: ltyler@asge.org), or Sara Estrella, Corporate Relations Development Coordinator (Ph. 630.570.5618; email: sestrella@asge.org.) In compliance with ACCME guidelines, industry representatives may not participate in hands-on training or ask questions during a CME course. Educational programming through the ASGE Institute for Training and Technology is supported, in part, by the ASGE Foundation. To donate visit www.asge.org

REGISTRATION FEES EARLY REGISTRATION DEADLINE: JANUARY 28, 2016 n Course Fee if registered on or before January 28 n Course Fee if registered after January 28 Quality: Improving Quality and Safety PM101: GI Practice Management 101 Physician Member Physician Non-Member Member Non-Physician Non-Member Non-Physician QUALITY $450 $650 $450 $650 PM101 $595 $695 $795 $895 $395 $495 $495 $595 BEST VALUE QUALITY & PM101 $945 $1145 $1245 $1445 $745 $945 $945 $1145 EURP Members: Contact ASGE Customer Care for special EURP discounted pricing. REGISTRATION FORM NAME DATE ACADEMIC DEGREE(S) TITLE INSTITUTION NPI# ADDRESS CITY STATE ZIP COUNTRY SPECIALTY EMAIL PHONE FAX THIS INFORMATION IS MY: HOME WORK ASGE MEMBER? YES NO NOT A MEMBER? Save even more when you join ASGE prior to registering for the courses. Submit a membership application with your registration form and receive the discounted member rate. Visit asge.org/join for more information. FOUR EASY WAYS TO REGISTER Online: asge.org Phone: 630.573.0600 Fax: 630.573.0691 Credit Card: Visa MC AmEx Discover CARDHOLDER NAME (PLEASE PRINT) CARD NUMBER EXPIRATION DATE SIGNATURE I ve enclosed a check for $ made payable to: American Society for Gastrointestinal Endoscopy P.O. Box 809055 Chicago, IL 60680-9055 For all registration inquiries, email ASGE Customer Care at info@asge.org or call 630.573.0600. QUALITY OPERATIONS FEBRUARY 2016 7