How to Build a Quality Improvement Program and Keep Your Sanity.

Transcription

1 How to Build a Quality Improvement Program and Keep Your Sanity. Come to the Eleventh Annual National Educational Forum for Ambulatory Health Care Las Vegas, NV December 3-4, 2011 Implementing these changes won t be easy. We re pretty set in doing things the wrong way.

2 True, you didn t necessarily sign up for this when you became a health care professional, but developing a sound QI program is not as difficult as it seems. Especially since we can help you use Quality Improvement (QI) techniques to help your organization perform better, achieve better outcomes, and enhance its reputation through our easy-to-follow methods. I have to develop a QI Where do I start? So we hope you ll join your colleagues and fellow ambulatory health care professionals from across the country at the AAAHC Institute for Quality Improvement Eleventh Annual National Educational Forum for Ambulatory Health Care. We ll dispel the mystery and make everything clear and straightforward for you. If you re just beginning to develop a QI program, we can turn you into a QI ace. Even if you have many years of experience in implementing QI activities, our experts can help you rise to the level of superstar. In both cases, we ll show you how to use simple strategies and tools, including the AAAHC 10 elements of QI, to deliver immediate value, and strengthen the overall operation of your ambulatory health care organization. What you learn can be immediately applied to help you: Identify practical and constructive study topics Increase productivity, patient satisfaction, processes of care, or financial performance by using quality data Use clinical benchmarks and other clinical performance data Learn the AAAHC 10 elements of QI and strengthen your organization s QI programs overall Excellent program overall, one of the best, most informative I have been to! Kathi Gascho, RN, BSN Director of Nursing, Camp Lowell Surgery Center

3 Next, an example of the very same procedure when done correctly. Program? A Program for Novice and Wizard alike Just starting a QI program in your organization and looking for guidance? Or trying to bring yours up a notch? This program works for both. You will assess your own level of know-how and then work in small groups with colleagues with similar practice settings and experience. The groups are led by experienced QI faculty who can get you off and running or ratchet up the QI programs you already have in place. Work groups are split into two levels based on the following criteria: Level 1: This level is for you if you have only a basic understanding of how to conduct QI activities and implement results. It s specifically designed for participants interested in gaining more comfort with QI and an understanding of benchmarking. Level 1 work groups address issues such as: Choosing a good QI topic for your organization Understanding what benchmarking means and how it can help you set performance goals Learning how to get the best information (data) you can Level 2: More advanced professionals who are interested in trouble-shooting and exploring new QI concepts should choose this level. Level 2 work groups explore more advanced methodology and concepts such as: Understanding system and other confounding factors Increasing reliability and validity Exploring statistical power and statistical significance Using the information you gather to make real, positive changes in your organization

4 A Distinguished Faculty headed by Dr. Lorraine Jordan, PhD, CRNA Dr. Jordan will provide an overview of national health care QI activities, especially those related to ambulatory care. She will discuss key issues and terms and lay the groundwork for the work groups. Our accomplished QI instructors will lead the work group sessions through the AAAHC 10 elements of QI and work with you to develop problem-solving strategies that can produce an immediate impact in your organization. Marshall Baker, MS, FACMPE, Physician Advisory Services, Inc. Dianna Burns, CGRN, Fort Wayne Endoscopy Center Karen Connolly, RN, KW Connolly & Associates, LLC W. Pat Davey, MD, MBA, FACP, Dermatique Ronald A. Gabel, MD Margaret Haecherl, RN, CNOR, PHN, VA Northern California Health Care System Debbie Jinks, RN, CPHQ, HCA Lorraine Jordan, PhD, CRNA, American Association of Nurse Anesthetists Foundation Kris Kilgore, RN, Surgical Care Center of Michigan Jan Kleinhesselink, RN, CPHQ, Lincoln Surgical Hospital Gayle C. Lowe, RN, BSM - HCA Penni McKinley, RN, Thielen Student Health Center, ISU Jimmie Starling Marsha Wallander, RN, AAAHC Innovations in Quality Improvement Award Winners The 2011 Bernard A. Kershner Innovations in Quality Improvement Program winners will receive their awards during the Forum. Award recipients will also present their studies to the attendees a wonderful opportunity for you to see the benefits of this program in action! Primary Care STD Assessment Margaret Jacobs, MSN, RNC, ANP, Quality Improvement Chairperson, University Health Service, University of Michigan Surgical/Procedural Care Blood Sugar Study Susan Theobald RN, Nurse Manager, James Stinneford, MD, Medical Director, Elgin Gastroenterology Endoscopy Center

5 Attend Both Programs and Save! The National Educational Forum takes place directly following the AAAHC Achieving Accreditation Seminar. Whether you re applying for accreditation for the first time or for re-accreditation, the AAAHC Achieving Accreditation program is an in-depth, interactive program designed to lead you step-by-step through the accreditation process. Attend both programs and save money! It s a great opportunity to learn more about the accreditation process, in addition to QI activities. Achieving Accreditation Dec. 2-3, 2011 The 2011 Achieving Accreditation program begins Friday with a review of AAAHC standards. In the afternoon, experienced AAAHC surveyors lead small, practice-setting specific group discussions focused on how the quality management and improvement standards are applied. On Saturday morning, December 3, the work groups review how to prepare for AAAHC surveys, and attendees will have the opportunity for personal consultation on AAAHC adjunct standards. National Educational Forum for Ambulatory Health Care Dec. 3-4, 2011 This program begins directly after Achieving Accreditation, so you can participate in both programs. It will provide you with the tools and techniques, including how to develop an activity using the AAAHC 10 elements of QI to assess and advance your organization s quality improvement program, as well as reinforce quality improvement principles and methods. You can attend both programs at a discounted rate! For more information about the Achieving Accreditation program or the National Educational Forum, log on to us at education@aaahc.org, or call 847/ Accommodations Las Vegas, NV December 3-4, 2011 Bellagio Phone: Special Rate: $179 single/double Hotel reservation deadline: November 10, 2011 Both the Achieving Accreditation program and the National Educational Forum will be held at the famed Bellagio Hotel where you can explore all the exquisite offerings of a AAA Five Diamond Award-winning resort. You ll find additional hotel information at by clicking on Education Programs. Booking When making your reservation, be sure to mention the Accreditation Association for Ambulatory Health Care to receive the special room rate. The number of rooms available at these rates may sell out prior to the reservation deadline. Once the block is sold out, reservations will be accepted based on available space and rates. Cancellations and Substitutions There is a cancellation fee of $125 per registrant. If you find yourself unable to attend, you may send an alternate without penalty providing they notify AAAHC in writing prior to the first day of the program for which they are registered. Americans with Disabilities Act If you need any of the auxiliary aids or devices identified in the Americans with Disabilities Act to attend this program, call

6 Program Schedule Saturday, December 3, :00 1:15 p.m. Introduction and 2011 Innovations in Quality Improvement Award Presentation Ronald A. Gabel, M.D., Chair, Board of Trustees 1:15 1:45 p.m. Quality Overview Lorraine Jordan, PhD, CRNA, Chair, Program Committee AAAHC Institute for Quality Improvement - National Perspective - Key Issues and Terms - Assessing Your Level of Expertise 1:45 2:45 p.m. Presentations by the Innovations in Quality Improvement Award Winners 2:45 3:15 p.m. Break 3:15 5:15 p.m. Work Groups: Tools and Techniques for Immediate Impact 5:15 6:30 p.m. Reception Sunday, December 4, :30 8:15 a.m. Continental Breakfast 8:15 11:30 a.m. Saturday Work Groups (continued) (Includes a 15-minute break) CNE Credit Either this is the wrong chart or let s just hope this is the wrong chart contact hours are awarded to participants who successfully complete all requirements of the program. This continuing nursing education activity was approved by the Illinois Nurses Association, an accredited approver by the American Nurses Credentialing Center s Commission on Accreditation. This educational program does not receive financial or in-kind contributuions that have been donated from commercial interests to support nursing education. Very enjoyable! Really reinforced previous conference. The facilitator made everyone comfortable and at ease. Class/session was very engaging and interactive. Glad to have this opportunity. Kaye Ringler, RN, BS, CNOR RN Manager, Michigan Vascular Access Center

7 2011 Registration Form Eleventh Annual National Educational Forum for Ambulatory Health Care December Las Vegas, Nevada Please note: Space is limited. We recommend submitting your registration form at least 21 days prior to the program date. Please indicate which meeting(s) you plan to attend: o AAAHC Institute National Educational Forum, December 3-4, 2011 o AAAHC Achieving Accreditation and AAAHC Institute National Educational Forum, December 2-4, 2011 Programs Early Bird Registration Fee By Nov. 10 Regular Registration Fee National Educational Forum $550 $650 National Educational Forum + Achieving Accreditation $990 $1090 $ Name/ title/ first registrant ( Required) Name/ title/ second registrant ( Required) Fee for registrant $ Fee for registrant Please specify your work setting, e.g. ASC, office-based surgery practice, student health service, etc. Please indicate your organization s medical specialty e.g. primary care, endoscopy, or two highest volume procedures. Organization name Address City State Zip Code Phone Fax Please indicate what you consider I have enclosed check # or to be your level of QI expertise: money order in the amount of $ payable to: Registrant 1: o Level I (basic) o Level II (advanced) Registrant 2: o Level I (basic) o Level II (advanced) AAAHC Institute 5250 Old Orchard Road Suite 200 Skokie, IL Please indicate your Practice Setting: Primary Care o Student Health o Indian Health o Other Surgery/Practice o Aesthetic o GI Care o Opthalmology o Orthopaedic o Pain Management o Other Please charge my credit card in the amount of $ o o o o Card number Security code Expiration date Cardholder name (Please Print) Cardholder signature I have read and accept the terms and conditions of the AAAHC Institute as described in this registration form. Please fax registration form and payment information to Name Signature Date

8 Whether you re a novice or an expert, we can show you how to make your Quality Improvement Program work better. Come to the Eleventh Annual National Educational Forum for Ambulatory Health Care 4/10/25M Las Vegas, NV December 3-4, 2011 QI 5250 Old Orchard Road, Ste. 250 Skokie, Illinois Non-Profit Organization U.S. Postage PAID Permit No. 198 Evanston, IL Intimidated by Quality Improvement? We ll help you become more comfortable with it. Come to the Bellagio Hotel, Las Vegas, December 3-4, 2011