Supply Chain & Operatins Management Cllege internship Prgram COURSE SYLLABUS
Supply Chain & Operatins Management Cllege Internship Prgram Supervisr: Erik Dunlap, PhD W: 980-321-3330 C: 980-428-2920 Erik.Dunlap@ccbcc.cm 5001 Chesapeake Dr., Charltte, NC 28216 Internship Descriptin The Cca Cla Bttling C. Cnslidated (CCBCC) Supply Chain & Operatins Management (SCOM) Cllege Internship Prgram is a unique pprtunity fr cllege students t garner handsn experience and take their classrm learning int the real wrld as they experience CCBCC s supply chain and peratins management prcesses respnsible fr ur cntinued success in prducing and delivering the wrld s best beverages n the planet t ur custmers. The prgram fllws the entire SCOM prcess starting with the purchasing f raw materials t the delivery f the finished gds where they are distributed t stres, restaurants, and vending machines. Fllwing that prcess, interns will explre each f the facets invlved in the SCOM prcess at CCBCC including Sales, Warehusing Lgistics, Supply Chain Planning, Manufacturing, Distributin, Transprtatin and Delivery. Interns will gain real-wrld applicatins f thery and SCOM cncepts by wrking in an entry-level capacity in ur facilities as well as spending time with supervisrs and managers in sme f these areas. In additin, interns will have the pprtunity t interface with senir level managers including time with executive leadership at CCBCC headquarters in Charltte, NC. Scpe f Internship The SCOM Internship at CCBCC is an 8-week paid internship that takes place between May and August. (Specific dates agreed upn between student and internship crdinatr.) Interns will wrk between 25-30 hurs per week in each functinal area. In additin, interns will als be expected t spend 4-5 hrs each week reading sectins within the student manual prir t visiting each area, reflecting n the questins at the end f each sectin, and preparing fr weekly presentatins. After a successful 1 st summer internship, students have the pprtunity t be invited t participate in a 2 nd year f the prgram. Internship pprtunities will be available at ur 5 manufacturing centers in Charltte, NC; Bishpville, SC; Ranke, VA; Nashville, TN; and Mbile, AL, and nearby facilities in Claytn, NC; Lavergne, TN; Clumbia, SC; Greenville, NC; Greensbr, NC; and Fayetteville, NC. Each facility has the capacity t accept ne (1) summer intern with the exceptin f Claytn, Charltte, and Nashville where we plan n emplying tw (2) interns each. Cca Cla Bttling C.Cnslidated Cllege Internship 1
Internship requirements Interns selected t participate in the CCBCC SCOM Internship prgram will be in their Sphmre r Junir year. It is preferable fr the intern t have the availability t participate in the prgram ver the curse f 2 (tw) summers. Interns will have in their academic backgrund a cncentratin r majr in Supply Chain Management, Lgistics, Manufacturing, Distributin, Inventry Management, Engineering, Business, r related disciplines. There is an expectatin that Interns participating in the prgram btain, at their wn expense, husing in the city f their internship and have the ability t cmmute t their site and ther nearby lcatins. Sme aspects f the internship prgram will invlve physical activity requiring the intern t pick up r carry finished gds weighing between 20-40lbs as well as walk up and dwn stairs. Expectatins Cca-Cla prduces the wrld s mst recgnized beverages and CCBCC is the largest independent bttler in the United States. We take pride in everything we d and adhere t a philsphy, which can be fund in n the first page f the Intern Manual. Each emplyee is a reflectin f CCBCC and while yu are interning with CCBCC yu are cnsidered an emplyee. The SCOM internship is a unique pprtunity fr interns t learn and shwcase their talent. CCBCC has the fllwing expectatins f its interns: CCBCC expects that interns adhere t ur crprate philsphy and maintain a high level f prfessinalism during the internship. Interns are expected t review the material in the manual pertaining t upcming experiences s that they are prepared t ask and answer questins. Interns are expected t arrive n time and dress apprpriately fr the day s experience. Pl and T-shirts are prvided t yu t wear. Unless therwise indicated, business casual is expected and start times are 8am unless therwise specified by the syllabus r Mentr. Yu will be expected t present yur experiences t yur supervisrs n a weekly basis. Yu will be required t design and cmplete a prject at the end f the internship. The purpse f the prject is t identify sme aspect f ur SCOM prcesses (n yur wn r with the help f ne f yur mentrs) that can be imprved upn and benefit CCBCC. Yu will be given tw weeks t cmplete this prject and present it t senir level managers at CCBCC at the end f the internship experience at the SCO main ffice in Charltte, NC. Interns will be evaluated by their supervisr and the mentrs they interact thrughut the internship. As we strive t prvide the best experiences pssible, interns will be required t prvide feedback annymusly abut their experience t the Directr f Internship Prgramming. Cca Cla Bttling C.Cnslidated Cllege Internship 2
Week 1 Day 1 On Barding Prcess Cmplete paperwrk with Branch Administratr, cmplete Pure Safety Training, and review Persnal Prtectin Equipment (PPE) requirements Safety Overview Training and testing thrugh Pure Safety Overview f Warehuse/Manufacturing Safety Prtcls Intrductin f Fd Safety Overview with Quality Assurance Emergency Prcedures/Accident Reprting Overview: Frk Lift Training Safe Lifting Techniques General Overview Day 2 Manger Discussin - Manager will prvide verview in all areas listed plus request any system user access ID s where needed, assign a mentr, discuss curriculum requirements, scheduling, and reprting structure 1- Cmpany Overview (Histry & Purpse)/ Bttlewrks vide 2- Lgistics Hierarchy 3- Sales Branch Hierarchy 4- Request All Needed user access ID s Nte: Dress: Business Casual. Lunch will be prvided. Branch Overview Intrductin t Teams Day 3 Sales: PreSell Acct. Manager Tur Facility with Manger and receive an verview f the branch peratins t include Sales and Delivery functins. In additin, the Manger will intrduce the Intern t managers and teammates within the branch. Nte: Wear cmfrtable shes. Dress: Business Casual. Lunch will be prvided. 1- Sales 2- Delivery 3- Warehuse 4- Manufacturing Spend Day in field with Pre Sell Manager Nte: Dress: Business Casual. Lunch will be prvided. Day 4 Sales: Bulk Accunt Manager Spend Day in field with Bulk Accunt Manager Nte: Dress: Business Casual. Lunch will be prvided. Day 5 Weekly Reprt & Feedback Students will be respnsible fr prviding weekly reviews/feedback n their experiences each week t their mentrs and invited guests. This is a critical part f the learning prcess. With the cmplexity f the SCOM prcess at CCBCC, this helps t ensure that the intern truly understands each facet f the SCOM prcess. The ther purpse is t fster prfessinal develpment and familiarity with CCBCC staff. Dress: Business casual. Lunch will be prvided. Cca Cla Bttling C.Cnslidated Cllege Internship 3
Week 2 Day 1 & 2 Warehuse I Train with Mentr fr hands-n knwledge f picker/pallet respnsibilities and functins including bulk build, lading and check in prcess Overview f Warehuse functins See hw the flw f infrmatin is received and prcessed Experience rder building and lading f rders nt trucks Nte: This facet f the SCOM prcess will invlve physical activity requiring interns t pick up, stack and carry finished gds weighing between 20-40lbs as well as walking up and dwn stairs. Wear cmfrtable shes and clthes. Bring yur lunch. Interns will be given time fr breaks and lunch. Day 3 Bulk/CLift Rute Ride (5:00 a.m. Sale Branch) Interns will team with a pre-assigned driver and g ut n delivery rutes t develp a better understanding f the different prduct delivery methdlgies emplyed at CCBCC. It will give the intern an pprtunity t get hands n experience n the frnt lines f the SCOM prcess. Nte: Interns will be riding in a truck and lifting between 20-40lbs f prduct t assist driver. Wear cmfrtable clthes. Bring a small cler with beverages and fd. Day 4 Tel-Sell/Full-Service Rute Ride (5:00 a.m. Sale Branch) Similar t Day 4, interns will team with a pre-assigned driver fr this discipline t learn and understand the functin and respnsibilities fr these delivery systems. Nte: Interns will be riding in a truck and lifting between 20-40lb. f prduct t assist driver. Wear cmfrtable clthes. Bring a small cler with beverages and fd. Day 5 Weekly Reprt &Feedback Nte: Yu will be in the ffice. Dress: Business Casual. Lunch will be prvided. Cca Cla Bttling C.Cnslidated Cllege Internship 4
Week 3 Day 1-3 Manufacturing Interns will spend 3 days learning the varius functins f the Manufacturing prcess and hw the different rles within this area take raw materials and turn them int finished gds. Interns will train with Mentrs fr hands-n knwledge f the Manufacturing Prcess at CCBCC including: Quality Assurance Prductin Operatins Maintenance Manufacturing-Related Inventry and Recnciliatin Nte: Yu will be walking arund the manufacturing facility fr extended perids f time pssibly lifting and walking up and dwn stairs. Wear PPE, cmfrtable shes and clthes with lng sleeves and pants fr Fd Safety (all necessary infrmatin r training will be prvided). Yu will be given breaks and time fr lunch/dinner. Prepare accrdingly. Day 4 Shipping/Receiving (Afternns) Interns will spend mst f day shadwing in this area t learn mre abut the Shipping and Receiving functin at CCBCC. Specifically, interns will examine: etc. Receiving Prcess fr finished gds, raw materials, depsit items, etc. Receiving Prcess fr finished gds, raw materials, depsit items, etc. Relatinship between Shipping/Receiving with Manufacturing, Warehuse, Nte: Yu will be walking arund the warehuse. Wear PPE and cmfrtable clthes/shes. Yu will be given breaks and time fr lunch/dinner. Prepare accrdingly. Day 5 Weekly Reprt &Feedback Nte: Yu will be in the ffice. Dress: Business Casual. Lunch will be prvided. Cca Cla Bttling C.Cnslidated Cllege Internship 5
Week 4 Day 1 & 2 Warehuse II 2 nd Shift (Day1 Inventry Crdinate Time w/supervisr Day 2 Evening) The secnd shift prvides interns the pprtunity t see ther critical functins f the Warehuse that take place befre the shift starts r after the first leaves. These functins include: Inventry Check-In Prcess Check-ut Prcess Shift Change Truck Lading Shadw Warehuse Lead, Supervisr and Manager n 2 nd shift Nte: Yu will be lifting between 20-40lbs ccasinally and walking up and dwn stairs. Wear PPE and cmfrtable clthes/shes. Yu will be given breaks and time fr lunch/dinner. Prepare accrdingly. Day 3 Rute Ride Sales Manager Nw that interns have an verview f the rle f the Accunt Managers, they will get the pprtunity t ride arund with a Sales Manager in the field and learn the functins f the supervisr s rle and hw they shape the sales that drive ur SCOM prcess. Nte: Dress is business casual. Lunch will be prvided. Day 4 Rute Ride Delivery Manager Crdinating the delivery f ur prducts t ur custmers is a critical part f the SCOM prcess. Interns will have the pprtunity t shadw a Delivery Manager in the field and learn the functins f this supervisr rle and their relatinship with the delivery f finished gds t ur custmers. Nte: Dress is business casual. Lunch will be prvided. Day 5 Weekly Reprt &Feedback Nte: Yu will be in the ffice. Dress: Business Casual. Lunch will be prvided. Cca Cla Bttling C.Cnslidated Cllege Internship 6
Week 5 Day 1-5 2 week Specializatin/ Begin Prject Develpment This is an pprtunity t select an area within the SCOM Prcess t spend 2 weeks f cncentrated learning. Speak with yur Supervisr abut yur interests. Nte: Yu will be wrking in the area f yur chice gaining a deeper knwledge f the SCOM Prcess f yur chice. During this time yu will meet with yur Mentr/Supervisr t discuss a prject that yu will develp and present at the end f the internship in Charltte, NC t Senir Managers and Directrs. During this time, dress accrding t the area f specializatin. Week 6 Day 1-5 2 week Specializatin/ Begin Prject Develpment This is an pprtunity t select an area within the SCOM Prcess t spend 2 weeks f cncentrated learning. Speak with yur Supervisr abut yur interests. Nte: Yu will be wrking in the area f yur chice gaining a deeper knwledge f the SCOM Prcess f yur chice. During this time yu will meet with yur Mentr/Supervisr t discuss a prject that yu will develp and present at the end f the internship in Charltte, NC t Senir Managers and Directrs. During this time, dress accrding t the area f specializatin. Cca Cla Bttling C.Cnslidated Cllege Internship 7
Week 7 Day 1 Travel with Supervisr Interns will travel with their supervisr t learn hw ther branch peratins vary in size and functinality. Meet branch teams and bserve dynamics Nte: Yu will be visiting ther branches learning the similarities and differences f ther lcatins as well as the cnstraints and challenges ther Branches face. Dress: Business Casual. Lunch will be prvided. Day 2 Travel with Supervisr Interns will travel with their supervisr t learn hw ther branch peratins vary in size and functinality. Meet branch teams and bserve dynamics Nte: Yu will be visiting ther branches learning the similarities and differences f ther lcatins as well as the cnstraints and challenges ther Branches face. Dress: Business Casual. Lunch will be prvided. Day 3 Recap f Weeks 1 7 with Prject Manager Nte: Yu will be in the ffice reviewing yur experiences ver the past 7 weeks with yur supervisr. Dress: Business Casual. Lunch will be prvided. Day 4 Finalize prject fr presentatin Nte: Yu will be in the ffice spending time wrking n the final tuches fr yur presentatin and discussing any questins yu may have with yur mentrs/supervisrs. Dress: Business Casual. Lunch will be prvided. Day 5 Weekly Reprt &Feedback Nte: Yu will be in the ffice. Dress: Business Casual. Lunch will be prvided. Cca Cla Bttling C.Cnslidated Cllege Internship 8
Week 8 Day 1 Interns at Charltte, NC Facility Rute Planning CCBCC Crprate Office Visit All current interns will travel t the Charltte, NC branch fr 5 days t experience sme f the ther areas in the SCOM prcess nt available at ther branches including Rute Planning, Demand Planning, etc.) Observe hw cases are dispatched t trucks and delivery rutes are planned based n Sales/Accunt Manager data Presentatins by Crprate Office team (marketing, ISS, HR, etc.) - Secnd half f day) Nte: Yu will be visiting ur crprate ffice with all ther interns learning mre abut hw crprate persnnel interface with SCOM persnnel in the SCOM prcess. Yu will be listening t brief presentatins frm varius crprate persnnel, including a Q&A sessin. Dress: Business Casual. Lunch will be prvided. Day 2 Supply Chain Planning Warehuse Tur Interns will explre the SCP functin f CCBCC and learn the relatinship f SCP within the SCOM prcess. Interns will train with Mentrs fr hands-n knwledge f Demand Planning respnsibilities and functins including: Frecasting Prcurement Prductin planning Fulfillment Brief verview tur f the SPC Warehuse Vertique System Nte: Yu will be in the SCOM main ffice learning the functins f Demand and SCP at CCBCC. Dress: Business Casual. Lunch will be prvided. Day 3- Transprtatin Interns will learn abut the Transprtatin aspect f the SCOM prcess including: Transprtatin Overview and Histry at CCBCC Functins f Transprtatin The evlutin f RCT &RCTS Team with Interns frm ther Branches Prject Presentatin/Review in frnt f staff Nte: Yu will be wrking alngside interns frm ther intern sites as a grup t present yur experiences frm the internship and yur individual prjects t yur supervisrs and senir level SCOM persnnel. Dress: Business Casual. Lunch will be prvided fr yu. Cca Cla Bttling C.Cnslidated Cllege Internship 9
Week 8 cnt d Day 4 & 5 Team with Interns frm ther Branches Prject Presentatin/Review in frnt f staff Team Recgnitin/Picnic Husekeeping Check-ut prcess Turn in paperwrk Travel Back Branches Nte: Yu will be required t cmplete a brief evaluatin f the prgram and yur experiences with yur supervisr and mentrs. The written evaluatin will be mailed t the SCOM main ffice and kept cnfidential. The feedback is fr us t ensure that we are prviding the best experiences t ur interns. We will take the feedback under cnsideratin as we cntinue t adapt and adjust the internship prgram. Cca Cla Bttling C.Cnslidated Cllege Internship 10