White Paper for Mobile Workforce Management and Monitoring Copyright 2014 by Patrol-IT Inc.

Transcription

1 White Paper fr Mbile Wrkfrce Management and Mnitring Cpyright 2014 by Patrl-IT Inc.

2 White Paper fr Mbile Wrkfrce Management and Mnitring Cpyright 2014 by Patrl-IT Inc. 2 Intrductin Mst f cmpanies that have field wrkers are facing difficulties with managing them, as well as supervising and tracking their activities during the day. They are dealing with many questins daily regarding their field wrkers, such as: Where are they during the day? Have they visited all the custmers? Have they finished their planned tasks? Can I be cnnected t the field? Can I get real time status? A field wrker can be any emplyee wh ding mst f his jb utside the ffice. In mst cases, during the day a manager has n idea where his emplyee is at any given time, what he has dne up till nw, whether he finished the tasks at the custmer s lcatin, etc. The manager is ttally discnnected frm his emplyees during the day, unless he calls them directly and they talk t him. This situatin prevents the manager frm getting reprts frm the field in real-time and frm being able t respnd r t prvide slutins t real prblems which have ccurred. Furthermre, he cannt assign new, unplanned tasks t his emplyees during the day. Such emplyees can be: Security guards that are ding peridic patrls in facilities, factries, htels, shpping malls and cmmercial centers, ffice buildings and s n Pickup & delivery drivers fr delivery cmpanies, curier services and specimen pickup Caregivers and medical nurses making regular huse visits Wrkers at cnstructin cmpanies Fixed field service prviders such as elevatr technicians Cleaning and maintenance staff, and s n. High Level Slutin This white paper describes the Patrl-IT system, which prvides extended slutins t these prblems f managing and tracking field wrkers. The Patrl-IT system is the mst innvative and advanced system n tday s market fr mnitring and managing field wrkers in real-time. The system ffers the mst advanced and ptimal slutins in the field. The system prvides a perfect slutin fr a wide range f applicatins related t supervisin and management f field wrkers, such as: verseeing guards, supervising and managing maintenance and cleaning staff, managing transprtatin, verifying emplyee presence in the field and the ffice, and s n. Essentially, the system can be used fr any applicatin whse purpse is the supervisin and management f field wrkers.

3 White Paper fr Mbile Wrkfrce Management and Mnitring Cpyright 2014 by Patrl-IT Inc. 3 The Patrl-IT system is based n a data-clud server and a mbile phne applicatin n the side f the field wrker user (which can be dwnladed frm any applicatin stre). Thus n cmplicated installatin prcess n the firm s cmputers is necessary, and there is n need t allcate expensive resurces t establish and maintain this system. The system is simple t perate by bth users and server peratrs, while emplying high quality ergnmics and a simple-t-use user interface, thus allws fr implementatin in any rganizatin which needs the system in a very shrt perid f time. The system uses NFC (Near Field Cmmunicatin) technlgy fr reprt tracking by reading the tag lcated n the reprted checkpint. Slutin Details 1. System Cmpnents The Patrl-IT system is based n a data-clud server, where all f the rganizatin s system settings are stred, including sites, checkpints, wrkers, rutes, rutes planning and timing, etc. Additinally, it is pssible t prduce planning and executin reprts f rutes while receiving real-time reprts cncerning wrk prgress in the field via an active dashbard updated frequently. NFC (Near Field Cmmunicatin) supprting smartphne, and a field wrker applicatin fr the smartphne which can be dwnladed directly frm any applicatin stre. Thrugh this, all f the wrker s activities are reprted and transmitted real-time t the central server. NFC tags t recgnize emplyees, recgnize checkpints and t reprt events r t quickly send warnings. 2. Smartphne Applicatin The Patrl-IT field wrker applicatin can be dwnladed fr the smartphne directly frm any applicatin stre. The applicatin was built with a cmfrtable, simple and intuitive user interface suitable fr all types f field wrkers and des nt require prir knwledge in smartphne use r any ther specializatin. During rutine daily activity, the field user is directed by the system t the spts where he is required t visit and perfrm his tasks at specified checkpints. The field wrker s usual use f the Patrl-IT includes the fllwing basic peratins: User identificatin at the start f a wrk day using the emplyee tag (NFC tag) cntaining the emplyee s details, r alternatively by manually inputting his user name and passwrd

4 White Paper fr Mbile Wrkfrce Management and Mnitring Cpyright 2014 by Patrl-IT Inc. 4 Upn identificatin, the emplyee receives his updated wrking plan frm the central sever The system displays the checkpints and rder f cmpletin The user arrives at a checkpint, and reprts his arrival by reading the lcatin s tag The user can reprt unusual events at the checkpint by reading special NFC tags r by chsing frm a given list The user can activate the panic buttn and speed-dial the service center r the manager 3. Central Management System The Patrl-IT system server is clud-based, prviding management, cntrl and supervisin f field wrkers anywhere in the wrld. The server system includes the fllwing elements: One-time setup f all the system cmpnents such as rganizatin settings, sites, checkpints, rutes, users, timed wrking plans, etc. Send messages t mailing lists in real-time Reprt tasks at a checkpint Warnings f delays at checkpints r with tasks Warnings f unusual reprts frm the field Imprt and exprt data t an external prgram Prduces analytical and peratinal reprts with varius crss analyses Emplyee activity reprt Rute executin vs. plan reprt Wrking plan Events reprts, etc. Active graphic cntrl panel (dashbard) updated directly frm the field data which includes real data n the activity in the field Daily wrk prgress rate Task prgress alng set rutes

5 White Paper fr Mbile Wrkfrce Management and Mnitring Cpyright 2014 by Patrl-IT Inc. 5 Number f rutes begun Number f rutes cmpleted Field warnings, etc. System Advantages Multi-purpse the Patrl-IT system is suitable fr a wide number f applicatins fr the supervisin and management f field wrk withut needing additinal devices and special fittings Lw cst by using smartphnes and clud technlgy Simplicity there is n need fr special installatin r maintenance as Patrl-IT uses clud technlgy Instant availability daily rganizatin, registratin, just set up and yu can begin wrking Survivability supervisin tags (NFC) with years f durability Event recrding ability t read and write n the tags fr the sake f tracking and supervisin Online supervisin supervising field wrkers in real-time frm anywhere in the wrld Online warnings sends ntificatins t a mailing list in real-time Business Benefits Based n the mentined infrmatin, the Return n Investment (ROI) can easily meet the fllwing: Significant imprvement in field wrkers perfrmance, estimated at 25% Increased emplyee prductivity Decrease the required manpwer Significant savings in management and cntrl f field persnnel (managers, supervisrs, etc.) Practive behavir t guarantee great service t yur clients Cnclusins This white paper presents the prblems that many cmpanies and their managers are facing every day: managing and tracking the whereabuts and activities f their emplyees while they are in the slutin describes the Patrl-IT prduct, which prvides answers and slutins t all these prblems.

6 White Paper fr Mbile Wrkfrce Management and Mnitring Cpyright 2014 by Patrl-IT Inc. 6 Patrl-IT is an innvative slutin fr the management and mnitring f a mbile wrkfrce in real-time. The system prvides an ideal slutin fr varius verticals, including security guard cntrl, cleaning and maintenance f facilities, child and medical transprtatin, pickup and delivery, etc. The system is a cludbased user cnfiguratin, and mnitring is perfrmed n the web using a brwser. Reprting frm the field is dne using an NFC cmpatible smartphne. Abut the cmpany Patrl-IT Inc. is an internatinal prducer and supplier f sftware prducts designed fr field wrker management and supervisin. The cmpany s prducts include mbile cmpnents which are able t run n a wide range f smartphne and tablet perating systems as well as clud-based server cmpnents. The cmpany s slutins include cnfiguratin, develpment, custmizatin and integratin with existing rganizatinal systems wned by the client. The prducts develped by the cmpany prvide rganizatins with cmplete field wrker management and supervisin slutins. The flagship prduct f the cmpany is the Patrl-IT system which prvides the perfect slutin fr a wide range f applicatins, including supervisin fr guards, cleaning and maintenance persnnel, transprtatin, emplyee time attendance, and s n. Ging frward, the cmpany is taking care t remain at the technlgical cutting edge, presenting innvatin thrugh the use f the mst advanced tls and platfrms available in the sftware wrld. The cmpany emplys experienced management and develpment teams with years f experience in the field. Patrl-IT serves lng-time custmers wh express cnstant appreciatin fr the system and use it in a wide range f applicatins. Fr mre infrmatin, visit