fully supports the delivery of quality clinical care by the practitioners

Transcription

1 JOB TITLE: PRACTICE MANAGER REPORTS TO: PRACTICE PRINCIPALS POSITION DESCRIPTION POSITION PURPOSE The position exists to ensure that the management of both practices: fully supports the delivery of quality clinical care by the practitioners provides for appropriate rewards to the principals, the employees and the patients PRINCIPAL ACCOUNTABILITIES OF THE PRACTICE MANAGER The Practice Manager is accountable for provision of expert management services to the medical practice. These services are predominantly those of MANAGEMENT OF: STAFF BUSINESS OPERATIONS FINANCES BUSINESS DEVELOPMENT Specifically the Practice Manager will be accountable to the Principals of the practice for: the performance of staff other than practitioners the organisational review and personnel management function for a team of staff carrying out a range of clerical, technical and professional activities provision of accurate and timely financial data development of organisation systems to maximise productivity in the workplace development of business plans to meet the objectives of the practice and its principals maintenance of the assets of the practice continuous review of the operating environment of the practice

2 Public Relations and marketing Whatever it takes to make the business successful TASK TYPES There can be no complete definition of the tasks which might be performed by the Practice Manager, however, the following list is indicative of such tasks. The list is not exhaustive and the role may change to meet the overall objectives of the company. Staff Performance Recruitment, induction, and training of staff other than practitioners. Determination of the work of these staff, including position definition, task types and task allocation in response to the needs of the practice. Development and review of systems of staff performance appraisal and training needs analysis, INCLUDING that of the selected practice manager. Review of the performance of staff. Reward staff within parameters agreed with the practice principals. Development and maintenance of appropriate human resources systems. Assistance to Principals with recruitment of practitioners. Financial Performance Development and maintenance of systems of accounting for all monies earned by the practice and expended by the practice - Working with bookkeeper to achieve this. Preparation of meaningful and timely financial reports as required by the principals. (Working with bookkeeper to achieve this). Preparation of statutory reports and accounts. Maintain payroll system for the practice. Maintenance of records. Collection of debt.

3 Return on investment measures Training of staff in financial tasks as appropriate. Productivity Development and maintenance of systems, including appropriate measurement, for: Staff performance. Fee recovery. Purchase and use of consumables. Provision of services to the practice. Hours of operation. Types of services provided by the practice. Undertake analysis of business issues and make decisions, give comments and make recommendations as appropriate. Business Planning In consultation with the Principals, determination of goals and objectives for the practice for (1-5) years. Preparation of budgets and annual plans to meet the objectives of the practice and the Principals. Reporting against plan to Principals at determined intervals. Development of staff competencies in line with plan requirements. Develop strategies for change and growth. Asset Maintenance Development and maintenance of equipment registers, including depreciation schedules. Schedule and ensure routine and non-routine maintenance of equipment. Advise on purchase and replacement of equipment, and methods of funding.

4 Advise on and arrange appropriate insurances for continuation of the business. Operating Environment Maintain knowledge of and comply with government legislation and regulation. Maintain knowledge of and comply with contractual obligations of the practice. Maintain knowledge of and comply with any relevant industrial award. Maintain knowledge of impending changes to the political, economic, legislative and physical environments of the practice. Develop appropriate strategies for change. Advise Principals as necessary. With Principals and staff, develop and maintain appropriate Practices and Procedures for the business. Interact with and influence a range of contacts at all levels inside and external to the practice to provide advice, explanation or gain commitment on specific issues verbally and in writing. Reporting Relationships The Practice Manager reports to the Principals (or a nominated Principal) of the practice. ALL the non-practitioner staff of the practice are subordinates of the Practice Manager. Other Professional Relationships The Practice Manager will negotiate/confer with appropriate outside service providers such as: suppliers of goods and services bank personnel accountant / bookkeeper legal adviser insurance adviser

5 HR Consultancy Medicare / TAC / Workcover, etc. on behalf of the practice, and will have the appropriate authorities. Authorities The Practice Manager will have the following authorities: Veto the selection of staff for whose performance the Practice Manager is accountable. Assign tasks and designate task types as appropriate to subordinates. Reward differentially on the basis of performance. Initiate removal of subordinate from role. Approve annual leave and long service leave. Hire temporary replacement staff. Approve training programs for subordinates. Authorise purchases of non-capital items to a value of $ 1000 per order. Authorise payroll according to budget. Authorise payment of accounts. Recommend on purchase of capital equipment. Skills & Knowledge The Practice Manager is expected to have demonstrated achievement or capability in the following areas: A broad understanding of the requirements of a small to medium business. Ability to communicate verbally and in writing. Leadership and team-building experience. Ability to devise and review systems for operational efficiency and control.

6 Skills in accounting and business reporting. Knowledge of relevant legislation. Knowledge of employment conditions. Commitment to continuing education. Decision making competence. Required qualities Professional approach. Ability to work under pressure. Organistaional and time management skills. Excellent attention to detail. Desired competencies Analytical thinking. Initiative. Business awareness. Tenacity. Strategic thinking. Positive approach to change. PERSON SPECIFICATION Qualifications University Degree or Diploma in Practice Management HIGHLY desirable Experience Fully IT literate and advanced ability with Word/ExCel/Powerpoint/ Skills & competencies Customer service focused: committed to providing exceptional customer service across all channels written, phone and face to face. Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.

7 Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally. Commerciality: ability to apply knowledge in a practical, commercial manner. Teamwork: willingness to assist and support others as required and get on with team members. Time management/organisation: accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner. Personal attributes Professional approach (essential). Confident manner (essential). Positive approach to change (essential). This job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform other job related tasks requested by management and as necessitated by the development of this role and the development of the business.

8 ACKNOWLEDGEMENT I certify that I have read, understood and accept the duties, responsibilities and obligations of my position. SIGNED BY YOU... Employee.... Date SIGNED BY MANAGEMENT... Manager.... Date