FM-QHR-123f JOB DESCRIPTION. JOB TITLE: Head of HR DEPARTMENT/FUNCTION: HR. BASE/AREA: Peninsula House

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1 JOB DESCRIPTION JOB TITLE: Head of HR DEPARTMENT/FUNCTION: HR BASE/AREA: Peninsula House RESPONSIBLE TO: Business Services and Sustainability Director BAND/LEVEL: SMG 1. JOB PURPOSE: To develop, lead and implement (in conjunction with line managers) South West Water s (SWW) people strategy; and to provide a cost effective, proactive and reactive professional and administrative HR and Payroll service to the business (including Pennon Plc, South West Water and Source Contact Management Limited) in the key areas of employee resourcing, employee relations and employee reward. To work with directors, senior and other managers, acting as a business partner, to enable them to meet their business objectives, provide an efficient service to customers and promote employee engagement, through appropriate manpower plans and employment strategies. To provide a centre of expertise for the business in all aspects of the employment relationship, and to ensure that SWW complies with employment legislation, and follows good practice in its dealings with employees, particularly to effect business and organisational change. 2. IMMEDIATE STRUCTURE: BSS Director Head of HR Source HR Team HR Manager x2 Payroll Team Leader HR Systems Consultant

2 3. CORE DUTIES & KEY RESPONSIBILITIES: Managerial 3.1 Be a proactive member of the Business Services and Sustainability management team contributing to Directorate business plans. 3.2 Provide specific HR leadership and guidance to the BSS Director, CEO and other Directors in South West Water and Pennon Plc, including support to the SWW Remuneration Committee. 3.3 Deputise for and represent the BSS Director as required, particularly in HR related matters. 3.4 Operate as a member of the SWW senior management team, including the promotion of effective service to our customers and championing the Company s health, safety and wellbeing strategy. 3.5 Report to EMB on HR matters, recommending changes to strategy, policy and practice as required to ensure legal compliance promotion of appropriate commercial practice to support employee engagement and cost effective service to customers. 3.6 Overall management of the HR and Payroll teams in the performance of their day to day activities for the business. 3.7 Responsibility for HR/Payroll team performance management including personal and professional competence and development, pastoral support and relationship with the business. 3.8 Overall responsibility for delivery of HR service contracts, as appropriate, including seeking continuous improvement and value for money attendance at contract review meetings, day to day liaison with contract staff, and support to re-tendering. 3.9 Management of SWW s negotiative and consultative process (CNC and Staff Council), including the relationship between SWW and its recognised trade unions, shop stewards and staff representatives, working with the CEO, Directors and senior line managers Act as the data owner for employee data within the Data Protection Act, including policy responsibility for of all relevant manual and electronic employment records Work closely with other support services (O&ED, Transport, Health and Safety and Finance) to develop appropriate strategies for the business Functional (client) responsibility for the development, operation and integrity of the HR system (Hermes), working in conjunction with IS and other interested parties within the business Overall management of Payroll, specifically ensuring the accurate and timely processing of Company and pensioner payrolls and associated payments to HMRC, Pensions and relevant third parties, including all relevant returns to HMRC, compliant with legislation and best practice

3 3.14 Ensure appropriate Health & Safety and Quality procedures are effectively communicated and fully complied with within the HR team Undertake specific projects and assignments within the business as directed

4 Category Requirements / Assessment Criteria Qualifications/ Training Degree or equivalent in relevant subject CIPD qualified form form Post graduate management qualification form Experience Senior HR experience in a range of sectors, particularly private sector Worked with recognised trade unions Part of a management team and with senior managers Leading major organisational change Managed HR team Skills/ Knowledge Good knowledge of employment law Confident and articulate influencer and verbal communicator at all levels Able to write clearly and concisely appropriate to the receiver Sound knowledge of recruitment, employee relations and reward good practice Personal Qualities Empathy; high level of emotional intelligence High level of integrity and personal credibility Ability to develop strong professional relationships

5 Tact and diplomacy to deal sensitively with all situations Ability to work under pressure Assertiveness and the awareness to be so when appropriate Resourceful and capable of taking initiative (e.g. working out solutions to problems and introducing improvements to work routines)

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