HR Operations Partner. Purpose of the Role

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1 Role: Responsible To: Responsible For: Location: HR Operations Partner HR & OD Manager HR staff Liverpool Purpose of the Role To provide an effective and efficient service to the People Services Team and the Group through the development of HR systems and software, production and analysis of management information, processing of pay and benefits and coordination of projects which support the growth of the business. Specific Responsibilities & Accountabilities 1. To provide high quality support to the HR & OD Manager in the implementation of a number of key projects. 2. Support the development of the various pieces of HR software, including developing and testing new modules, data cleansing, building process workflows and developing a comprehensive suite of reports. 3. To liaise with the software suppliers and internal departments about implementation and development of the HR software to ensure it supports the needs of the business. 4. To ensure first line user queries and basic errors are resolved by the team. 5. To identify training needs, design, develop and deliver training in the use of the various pieces of HR software. 6. To ensure the monthly payrolls for the Group are processed accurately and on time, carrying out checks as appropriate and obtaining approval for payment. 7. To ensure all third party, pension and statutory returns are made to deadlines and that accurate records are maintained. 8. To produce and distribute communication to employees regarding, pay, benefits, pension and auto enrolment. 9. To develop appropriate reports to enable the production of Total Reward Statements for all employees. 10. Produce monthly and ad hoc HR reports for a range of audiences and analyse any trends and patterns.

2 11. Ensure clear and efficient customer processes and internal HR procedures are in place, and are compliant with the relevant quality standards, for all HR functions and develop a programme of training and review for these procedures. 12. Ensure procedural compliance with internal audit and risk recommendations, HR policies, best practice and legislative changes. 13. Coordinate audits to ensure ongoing data, system and procedure integrity and make recommendations for corrective actions. 14. Act as systems administrator for all software including HR and payroll, learning management system, occupational health, ability testing etc. and ensure appropriate security and permissions are in in place and systems are fully utilised. 15. Coordinate the upkeep of the People Services intranet pages via the Content Management System. 16. Lead on the production of communication to employees and managers on changes to procedures and new HR initiatives. 17. Produce and submit benchmarking information and mandatory statistical returns when required. 18. Maintain the electronic employee filing system, ensuring compliance with the Data Protection Act. 19. Maintain a positive profile for LMH through effective business relationships with partners and stakeholders. 20. To carry out such other duties and responsibilities as are consistent with the expectations of the post. Corporate Responsibilities 1. Have knowledge of LMH s vision and promote the values of the organisation at all times. 2. To maintain a comprehensive knowledge of LMH departments, services, policies and procedures in relation to the role & be responsible for maintaining effective working relationships with internal services, external agencies and organisations. 3. Comply at all times with all LMH policies and relevant legislation including Data Protection, Equality & Diversity, Health & Safety and financial regulations. 4. To understand the key business priorities and performance indicators throughout LMH. 5. Risk management is every member of staff s responsibility and everyone has a role in carrying out appropriate Risk Management by adhering to the LMH Risk Framework and contributing to risk identification, assessment and control exercises. 6. Support the delivery of value for money services, providing cost-effective, efficient, quality services to meet existing and potential customers needs.

3 7. To have an understanding of equality and diversity, to enable the promotion of positive practices in all LMH activities. People Management 1. To provide support and assistance to colleagues within the team through training, coaching and adopting good team ethics. 2. Maintain effective employee relations. 3. Display high degrees of self-motivation, commitment and time management. 4. Undertake communication process in line with service requirements. 5. Provide leadership to initiate drive and cultural change to deliver customer focused services, working within the spirit of the consideration and leadership contracts. 6. Effectively manage all people issues in line with all LMH human resources strategies, policies, procedures and guidance. 7. Effectively manage a diverse range of employees to benefit all parties and enhance LMH s customer service delivery. Continuous mprovement 1. Contribute to the development of the Service business planning process to ensure the vision and outcomes of LMH are delivered effectively. Signature of post holder: Date: Signature of manager: Date:

4 Role: Responsible To: Responsible For: Location: HR Operations Partner HR & OD Manager HR staff Liverpool Essential Desirable Method of Assessment (see list below) Education and Qualifications CT/HR degree level qualification AF/ CQ SO9001 auditor AF/ CQ CPD / CPP qualified or working towards AF/ CQ Evidence of continuing professional development AF/ CQ Experience, Skills & Knowledge Excellent analytical skills demonstrated in a workplace Experience of developing / administering software Significant experience of evaluating and improving services to meet the varying needs of stakeholders Excellent attention to detail in all aspects of work Significant experience of data analysis and report production for differing audience levels Experience in working in a payroll/benefits function, including carrying out compliance checks Experience of procedure analysis and development in conjunction with stakeholders Experience auditing data, analysing and presenting results and monitoring corrective actions Excellent oral and written communication skills, being able to communicate well with all levels within the organisation AF/ Ability to work without direct supervision and able to

5 self-manage Experience in working in a HR department and supporting the delivery of the HR service Demonstrate experience of writing and delivering training courses, based on identified training needs as well as one to one coaching Demonstrate an ability to project manage, understanding the importance of individual/team tasks to meet an overall objective Experience in supervision or management of staff Competencies Able to consult with colleagues, encourage team cooperation and make positive contributions to team activities. Has ability to apply knowledge to practical decision making within own area of work in order to contribute to cost efficiencies business needs. Able to contribute to developing new concepts and approaches within own service area. Able to use technology to maximise effectiveness of service delivery. Key AF Application Form nterview (may include presentation or occupational test where appropriate) CQ Certificate of Qualification

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