Focus on your business, not your business communications

Transcription

1 Business VoiceEdge Focus on your business, not your business communications

2 Business VoiceEdge Advantages NO CAPITAL EXPENDITURE PREDICTABLE MONTHLY OPERATING COST SIMPLIFIED/OUTSOURCED MANAGEMENT UNIFIED COMMUNICATIONS & MOBILITY SCALABLE FOR BUSINESS CHANGES AND NEW LOCATIONS BUSINESS VOICE CONTINUITY BUILT IN 2

3 Business VoiceEdge Simple yet powerful voice and data communication service for businesses Fully managed alternative to onsite hardware-based PBXs or Key Systems All feature functionality is deployed in the network rather than on premise Affordable solution with unlimited nationwide calling and predictable recurring monthly expense Complete packages include state-of-the-art Polycom Phones with high definition audio quality Delivers powerful Fortune 500 PBX features with Microsoft Outlook integration and seamless mobility 3

4 Key Advantages and Benefits No need to buy an expensive phone system Fully managed solution with no maintenance costs with platform upgrades included for future-proofing* Polycom High Definition phones included Built-in Business Voice Continuity (Disaster Recovery) Scalable solution that grows with your business with consistent user experience across multiple locations if needed Unified communication and mobility features including 4, 5 or 6-digit dialing, Voic to , Be Anywhere capabilities, and Outlook Integration features Enables remote workers/telecommuting Perfect for multi-site locations Free on-net calling within and between sites 4 *CPE excluded

5 Who s purchasing this product? Businesses looking to Replace a PBX or Key System to avoid costly upgrade and maintenance costs. Add new locations and looking to avoid heavy capital expenditures associated with premise-based systems. Reduce voice communication costs. Looking for consistent user experience across multiple locations For predictable monthly operating expenses for communications. Needing reliability and advanced services for a critical component to their business. Go mobile and need unified communication features to increase productivity. Needing a hybrid of voice services between locations trunking, hosted, lines. And many more applications 5

6 Business VoiceEdge vs. a PBX Item Premise PBX Business VoiceEdge Acquisition Costs What equipment do I need to purchase? Monthly Recurring Costs What will my monthly costs be for usage? How much does it cost to call satellite locations? Maintenance, MACs & Upgrades - Do I pay extra for ongoing maintenance & moves / adds / changes? -PBX deployments can average $800 - $1000 per handset plus install fees and network Fluctuating costs based on usage, including calls between locations -PBXs often have a monthly maintenance fee built in ~10-15% of the initial cost, paid annually. -Sometimes MACs are charged per item at $ per change making changes expensive. Includes Polycom 335 HD phones* + Network Equipment and access with minimal upfront costs Predictable charges. Unlimited local and domestic long distance included; on-net multi-location calls are also included - Platform Maintenance included. - Platform Upgrades are managed for you, and also included. - Moves and changes are included *With 3 year term. Otherwise, $4.95/month per line. 6

7 Business VoiceEdge Service Components

8 Business VoiceEdge Service Components Customers purchase two service components to get started Lines and Seats The number of Lines to match the number of calls they have going at their busiest hour. Each Line represents a single call path. There does not need to be a 1:1 ratio of lines to users. Over-subscription should be utilized for added cost savings. The number and type of Standard and Unified Communication Seats to equal the quantity of phones for all stations throughout the location Lastly, a customer may select Add-On items such as Auto Attendant, Receptionist Consoles, Toll Free lines, etc. 8

9 Lines/Call Paths Lines are call paths that allow calls to/from the PSTN Equivalent to channels in a trunk service Provides Unlimited inbound, local and domestic long distance calling (US 50, Canada and US Territories) Usage based international long distance (see usage rates for details) Usage based toll-free ($0.03/min and $0.089 for Canada) 9

10 Lines and Call Capacity Call Capacity is determined by The number of concurrent calls at peak times Inbound calls + Internal calls between locations + External calling And the call capacity in the EdgeMarc (quality assurance device) 15, 30 or 70 WAN calls 10

11 Unified Communications Seat Most popular and most selected seat type Includes one local telephone number The Unified Communication Seat service comes with One Local Telephone Number A Voic Box Many productivity features, including Mobility via Be Anywhere and Remote Office Call Management Portal Outlook Integration Telephony Toolbar for Outlook, IE & FireFox Integration Music on Hold 11

12 Standard Seat PBX Features for common telephony needs included It has a 4-6-digit extension number that can be called from within the customer group It is reached from the outside world through a Receptionist, Auto Attendant or Hunt Group 10-digit telephone number available as add-on* A Standard Seat is used in the following scenarios Customer is replacing an existing PBX with a Hosted PBX solution and some of the users have PBX extension numbers today A low cost seat is needed that does not require inbound calling (lobby phone) * A telephone number and/or voic box may be added on separately 12

13 Business VoiceEdge Component Review Line Unlimited inbound, local and domestic long distance calling N11 capabilities (411, 911, etc.,) and Caller ID are included Standard Seat does not come with DID or voic DID and voic can be added as ala carte items If no DID, a 4 6 digit extension number is assigned Unified Communications Seat comes with a DID and voic DID may be ported or new number assigned LINE FEATURES Unlimited Inbound, local and domestic long distance calling (50 states, Canada and U.S. Territories) Toll free International long distance Calling Line Identification 911 Support STANDARD SEAT FEATURES Line features plus Web Portal to manage customizations Free on-net calling Many user and group features, including: 3 way calling Hunt Group (1 per seat) Call Forwarding Not Reachable Call Waiting Call Transfer UC FEATURES Line and Standard Seat features plus many more, including Call Forwarding Telephony Toolbar Outlook integration Be Anywhere - Simultaneous Ring Find Me/Follow Me - Sequential Ring Remote Office Music on hold Voic 13

14 Business VoiceEdge Features

15 Powerful Features Increase productivity, enable mobility for appropriate personnel and improve your customer experience Voic -to- integration to receive messages in your inbox Be Anywhere with Simultaneous Ring to integrate your work line with your mobile number and allow calls to follow you for one-number service Microsoft Outlook, Mozilla Firefox and Internet Explorer integration with a Telephony Toolbar for point and click feature control and calling Remote Office for working as if from the office while on the road or from home. Makes any phone your desk phone and further enables one-number service Plus, a lot more! 15 An overview of the most popular features follows

16 Integrated Telephony Toolbar Wouldn t you benefit from having control of your calls from the applications you work in - especially if it is included in the service? The Unified Communication seat includes a telephony toolbar that is fully integrated with Microsoft Outlook TM, Internet Explorer TM, and Mozilla Firefox Telephone toolbar resides in Microsoft Outlook, Internet Explorer or Mozilla Firefox Click-to-dial functionality from existing Outlook contacts or from phone numbers on a web page Pop-up Toast that displays information about incoming calls with click to answer to send to voic capability Answer calls, end calls and forward calls using the toolbar. One click of the mouse activates the speaker phone or headset 16

17 UC Seats Most Popular Unified Communications and Mobility Features Wouldn t it be more efficient if you could answer your calls from your nearest phone? Wouldn t you be more effective if your calls followed you wherever you went? Be Anywhere - Simultaneous Ring Incoming call rings multiple phones at the same time; whoever answers first handles the call. Find Me / Follow Me Sequential Ring Incoming call rings multiple phones in a pre-determined order. Incoming Call 1 ST ((( ))) Desk Phone ))) ((( ((( ((( ((( ))) Desk Phone ))) Business Cell Phone ))) Home Phone Personal Cell Phone Incoming Call If no answer 2 ND ((( ))) If no answer Business Cell Phone 3rd ((( ))) Personal Cell Phone 17

18 UC Seats - Be Anywhere I wish I could pull a phone call from my mobile to my desk phone seamlessly once I arrived at the office Be Anywhere - Call Pull I wish I could use my desk phone from my mobile device Be Anywhere - Features Initiate call using cell phone application Your phones ring simultaneously so you may receive calls on anyone of several phones. Safely commute to the office Seamlessly pull call to desk phone ((( ))) Desk Phone Headed to a meeting? Turn off simultaneous ring to cell from your cell phone. After the meeting turn it back on. 18

19 More Features Wouldn t you miss fewer calls if your office could come with you? Couldn t you be more responsive to your office voic s if you could listen to them from your cell phone or laptop? Remote Office Outbound calls are made from a remote workplace (hotel, home office, etc.) but appear to be made from your office. When inbound calls ring your desk phone they are routed to the remote location (hotel, home office, etc.) ((( ))) Voic to Integration Voic messages are delivered to inboxes as.wav or.mp3 files. Client leaves voic on office phone Voic is converted to.wav or.mp3 and sent to address Voic can be played from anywhere can be accessed Desk Phone Rings Included with UC Seat Customer s hotel phone, home office, etc. rings. Included with UC Seat 19

20 Video Calling Wouldn t it be good to see the expressions of your caller? The VVX1500 will bring HD video and IP video to your business Makes video calling as easy as audio calling H.264 codec Peer-to-Peer video Not multipoint Other caller needs a video enabled device 20

21 Business Voice Continuity Can your business survive the loss of incoming phone calls? With Business VoiceEdge, incoming calls will automatically re- route in case of Power outage Snow storm Flood Fire Earthquake Tornado IP Phones Data Connection X Quality Assurance Device If access circuit is down or phone is not registered, then incoming calls will be rerouted automatically to a pre-determined number Never miss a call or a voic ! X IP Network Quality Assurance Device With managed services hosted in the cloud, calls are routed to AA or Voic even if there s a power outage or fiber cut to the building Never miss a call or a voic ! Business VoiceEdge Platform Internet PSTN 21

22 Online Management Portal Robust web portal for service and feature management User Portal View Access levels User Personal feature management Technical Admin Group feature access Password resets Customer Admin Same as technical admin, plus invoice, billing and CDR access 22

23 ADVANCED FEATURES AND APPLICATIONS AUTO ATTENDANT HUNT GROUP RECEPTION CONSOLE SHARED CALL APPEARANCE 23

24 Auto Attendants Wouldn t your customers be happier if their calls were immediately routed to the correct person when they called? Inbound call management that enables automated call handling by providing the caller with simple options Please press 1 for Sales, 2 for Customer Service Record multiple greetings Tier auto-attendants together for more flexibility Can be used to answer main line or as an alternative answering point Makes an SMB appear to be a big operation! 24

25 Auto Attendant Management Manage Auto Attendant routing and greetings right from the portal Hunt Groups & Music On Hold can also be managed in the web portal 25

26 Hunt Groups Wouldn t your company get more business if calls to your main line were never missed? Enables calls to be routed to a variety of lines to ensure effective call handling on critical business lines (e.g., Customer Service or Sales lines) Note: 1 Hunt Group per seat is included Regular Rings each user in the order they appear on the User List. Simultaneous Rings all users at once. Circular Notes the last user to answer a call and then rings the next user on the User List. Uniform (New!) Rings the user that has been idle the longest. 26

27 Reception Console Provides advanced front-desk functionality in an easy-to-use format to simplify call handling. Current Switchboard Activity Business Directory - with phone status, alternate # s, Dept, and room for notes Call Options - only valid options are presented Call Control - point-and-click to handle the call 27

28 Hardware Reception Console Polycom SoundPoint 670 with the color attendant console provides a traditional hardware based receptionist solution Color expansion module provides effortless call management Expansion modules supports management of 34 lines and 24 simultaneous calls 28

29 Shared Call Appearance Shared Call Appearance (SCA) allows you to view and manage someone else s line from your phone SCA can be used for Key system replication SCA can be used for line coverage points such as Executive and Administrator Co-Workers within a company $9.95 NRC per SCA SCA is only available with a Unified Communications Seat 29

30 BUSINESS CLASS INTERNET For customers that also have Comcast Business Class Internet you receive up to 8 Hosted Exchange with Microsoft Outlook mailboxes included, which you can use with Business VoiceEdge service. Business VoiceEdge seamlessly integrates into Microsoft Outlook - now broadband, phone, and are all integrated. Note: Business VoiceEdge and Business Class Internet are ordered and billed separately 30

31 Business VoiceEdge Customer Premise Equipment (CPE)

32 Suite of HD Devices and Experiences for Different Users Desk Jockey Polycom 335 (2 Lines) Power User Polycom VVX500 (12 Lines) Executive Polycom 670 (6 Lines) Executive Video Polycom VVX1500 (6 Lines) Reception Polycom 670 Expansion Module Conference Room Polycom 5000 Conference Room Polycom

33 Polycom 335 and VVX500 HD Voice Phones POLYCOM 335 POLYCOM VVX500 Entry-level SIP desktop phone with Polycom HD Voice and highresolution, backlit display Cutting-edge SIP feature set meets Polycom HD Voice technology Twelve-line phone Two-line phone Integrated Gigabit Ethernet (GigE) High-resolution backlit LCD switch to enable bandwidth-intensive $4.95/month applications Touch screen, LCD color display $6.95/month $112 Retail Value, $199 MSRP $235 Retail Value, $379 MSRP 33

34 Polycom 670 and Expansion Module POLYCOM 670 POLYCOM Attendant Console A premium SIP desktop phone with color display Six line phone A large, vibrant color display for easier viewing and navigation Integrated Gigabit Ethernet (GigE) switch to enable bandwidth-intensive applications $9.95/month Delivers advanced call handling capabilities to help boost productivity of a telephone attendant Productivity-enhancing solution for telephone attendants Simplifies management and monitoring of a high volume of concurrent calls $4.95/month $357 Retail Value, $629 MSRP $263 Retail Value, $319 MSRP 34

35 Polycom VVX1500 POLYCOM VVX1500 A premium executive desktop video phone with color touchscreen Six line phone Smart motion detection to enable the screen to go to power-save mode when not in use Integrated Gigabit Ethernet (GigE) switch to enable bandwidth-intensive video applications $19.95/month $653 Retail Value, $1099 MSRP 35

36 Polycom 5000 and 6000 HD Voice Phones POLYCOM 5000 POLYCOM IP 6000 Advanced IP conference phone with Polycom HD Voice clarity, designed for small conference rooms and executive offices Outstanding clarity 7-foot microphone pickup range $4.95/month Advanced IP conference phone with Polycom HD Voice clarity, designed for small conference rooms and executive offices Outstanding clarity 12-foot microphone pickup range $6.95/month $356 Retail Value, $599 MSRP $527 Retail Value, $929 MSRP 36

37 Cisco SPA3102 Analog Telephone Adapter Cisco SPA3102 Voice Gateway Analog FXS/FXO telephone to SIP converter may be used to connect analog conference devices and compatible paging systems to Business VoiceEdge $4.95/month 37

38 Business VoiceEdge PHONE OPTIONS User/Location Type Lobby Phone or Warehouse typically an entry-level phone with less device-based functionality Desk Jockey uses the phone regularly, may need some enhanced device functionality Power/Executive User uses the phone constantly, intuitive interface and device features optimize user experience Front Desk/Reception likes ability to monitor additional lines via sidecar expansion module* Conference Room optimal full room audio experience Devices requiring an analog port overhead pager, analog conference device, etc.. Polycom 335 (2-lines) X X Polycom VVX500 (12-lines) X Polycom 670 (6-lines) Polycom 670 with Expansion Module Polycom VVX1500 (6-lines & video) X X X and device features optimize user Office with Gigabit LANs devices that have power of GigE available X X X X X Polycom 5000 & 6000 X Cisco SPA3102 All phones support High Definition Voice and offer Speaker phone capabilities X Note: Additional monitoring of lines is available via the Shared Call Appearance feature (for one or two lines) and/or via a Reception Console desktop client for up to 200 monitored contacts. Prices vary by device type. 38

39 Quality Assurance Device The EdgeMarc 4550 is an on-site Quality Assurance Device, that provides Traffic shaping Provides higher priority to voice traffic NAT and Firewall NAT and Firewall functions are available for both voice and data traffic Provides remote testing capabilities Proactive monitoring Survivability Enables failover capabilities that utilize Comcast - Golden s geographic redundant architecture 39

40 VoiceEdge Training Available for You

41 Business VoiceEdge Customer Education Webinar Series Interactive sessions Schedule online for easy registration or re-play of recorded session Included in the service Self-Help Video Library Videos that address top pre- and postinstall questions Included in the service Onsite Training Live on-site training Fee-based training for large enterprises 41

42 Business VoiceEdge TRAINING SCHEDULE Schedule is online: business.comcast.com/getstarted Register for a class or choose Play Now option 42

43 Business VoiceEdge Video Library A Voice Help Library of 20+ videos Each video is 1-4 minutes long, averaging 2 minutes Hosted by Comcast Subject Matter Experts on a variety of topics Phones Web Portal Billing Etc. Posted on the /getstarted website as well as our Business Services YouTube channel 43

44 Coming Enhancements Softphone application (October 2012) Video enabled PC & MAC Support Use it anywhere you have Internet Mobile Application ios & Android Cordless Phones KWS300 Base Station & Handset 44

45 Comcast takes you F.A.R. Fast Agile Responsive

46 COMCAST CORPORATION Comcast is one of the nation s leading providers of entertainment, information and communications products and services. The largest Cable Operator in the U.S Million Video Customers 16.9 Million Internet Customers 8.6 Million Voice Customers 100,000 Employees in 39 states $37.9 Billion in Revenue 46

47 THE COMCAST NETWORK The largest facilities-based last mile alternative to the phone company The first fully 40G backbone and 100G router interface deployment Self healing, redundant core network architecture 100% owned, managed and maintained by Comcast 47

48 THE COMCAST NETWORK 48

49 COMCAST PARTNERSHIP Comcast is a leading supplier who can provide certain benefits as compared to the incumbent: Offer voice, data, and video services from one provider Business Continuity included Provide a wholly owned and managed network inclusive of last mile Provide the benefits of locally based services and resources Cost effective Offer local calling and incoming calls The largest North American Hosted Voice provider 49

50 Business VoiceEdge Pricing

51 Business VoiceEdge Pricing ITEM ONE-TIME MONTHLY USAGE CHARGE NUMBER OF LINES Line 5 lines or less Local & Domestic Long Distance $24.95 $34.95 Included Line 6-24 lines Local & Domestic Long Distance $24.95 $29.95 Included Line 25+ lines Local & Domestic Long Distance $24.95 $24.95 Included SEATS Standard Seats $9.95 $ Standard Seats $9.95 $ Unified Communication Seats $9.95 $ Unified Communication Seats $9.95 $ ADD-ON SERVICES ONE-TIME MONTHLY USAGE CHARGE OTHER SERVICES Auto Attendant (up to 5, includes 1 Local TN) $24.95 $24.95 Additional Hunt Group $12.00 $19.95 Call Queue Agent $12.00 $9.95 Reception Console $12.00 $29.95 Shared Call Appearance $ Additional Voic Box - $

52 Business VoiceEdge Pricing TELEPHONE NUMBER & USAGE ITEMS Toll-Free Number $9.95 $5.00 $0.03/minute/domestic Alternate/Additional Telephone Number - $ Local Telephone Numbers $0.00 $ Local Telephone Numbers $0.00 $ Local Telephone Numbers $0.00 $ Local Telephone Numbers $0.00 $ Local Telephone Numbers $0.00 $ Domestic Long Distance Usage - - Included in the Service International Termination Usage - - See current rate schedule International Calling Activation - - Domestic Directory Assistance (per call) - $1.55 Directory Assistance with Call Completion (per call) $2.45 International Directory Assistance (per call) $5.45 Operator Assistance per Call - $2.55 International Operator Services Surcharge (per call) $5.45 Payphone Surcharge - $

53 Business VoiceEdge Pricing CUSTOMER PREMISE EQUIPMENT Polycom SoundPoint 335 HD - $4.95 Polycom Sountpoint VVX 500HD - $6.95 Polycom SoundPoint 670 HD - $9.95 Polycom 670 Sidecar (1 module) - $4.95 Polycom VVX 1500 HD - $19.95 Cisco 3102 ATA - $4.95 Polycom Soundstation $4.95 Polycom Soundstation $6.95 EdgeMarc 4550 (15 WAN Calls) -1 per physical location - $4.95 EdgeMarc to 30 WAN Call Upgrade - $9.95 EdgeMarc to 70 WAN Call Upgrade - $

54 Business VoiceEdge Pricing INSTALLATION Installation - 1 Year Term Commitment $ Installation - 2 Year Term Commitment $ Installation - 3 Year Term Commitment $ Installation - 5 Year Term Commitment $ Expedited Order Fee $ Truck Roll NRC $ Unreturned or Replacement Polycom SoundPoint 335 HD Fee $89.00/per device - Unreturned or Replacement Polycom SondPoint WX500 HD Fee $223.00/per device - Unreturned or Replacement Polycom SoundPoint 670 HD Fee $224.00/per device - Unreturned or Replacement Polycom SoundPoint WX1500 HD Fee $755.00/per device - Unreturned or Replacement Polycom Sidecar $123.00/per device - Unreturned or Replacement Cisco 3102 ATA $72.00/device Unreturned or Replacement Polycom Soundstation 5000 $399.00/per device - Unreturned or Replacement Polycom Soundstation 6000 $590.00/per device Unreturned or Replacement EdgeMarc 4550 Fee $398.00/per device - 54

55 Business VoiceEdge On-site Training Pricing Live, webinar-based training and full Self-Help video library available to you at no charge. Fee-based onsite training options below: ONSITE TRAINING Onsite Training - 1 business day, single location up to 250 seats $1, Onsite Training - 1 business day, single location 250+ seats $ Onsite Training - 1 business day, additional locations $

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57 Thank you! To learn more, visit business.comcast.com/enterprise 57

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