Comcast Business VoiceEdge The New Voice of Business. March 2012

Transcription

1 Comcast Business VoiceEdge The New Voice of Business March 2012

2 Comcast Business Services: A Growth Story Continued strong revenue growth, outpacing the market $1.8 billion in revenue in 2011, up 41.4% from nd largest contributor to Cable business unit growth 5,000+ cell towers connected Target markets of $25-30 billion (small, mid-market, mobile backhaul) Comprehensive portfolio of voice, data and value-added services for SMBs to mid-market Broadband and Ethernet from 1 Mbps to 10 Gbps Voice lines, trunks and new managed service Video for common areas, waiting rooms, bars/restaurants Value-added web hosting, security, Microsoft cloud services and more Dedicated team and on-going network investments 5,000 employees dedicated to Business Services (sales, operations, customer care, etc.) $600 million capital investment in

3 Comcast Business Class Voice Services Business Class Voice Launched in 2007 Voice service for businesses with up to 24 lines Unlimited local, domestic long distance Hunt groups Online voic Excellent value: typical savings of 33% Business Class Trunks Launched in 2010 Connection from PBX to Comcast network Scale service as needed in channel increments Advanced business voice continuity Great value when bundled with Internet Comcast is the largest facilities-based last mile alternative to the phone companies 3

4 Introducing Comcast Business VoiceEdge Fully-managed alternative to on-site, hardwarebased PBXs or Key Systems Minimizes CAPEX and maintenance costs Predictable monthly expense Features and functionality delivered and upgraded from the cloud to future-proof voice communications Excellent for multi-site businesses Simple, yet powerful voice communication service for businesses Brings enterprise-class phone features to small to medium businesses Microsoft Outlook, Internet Explorer and Firefox integration Complete, affordable packages 4 Includes Polycom HD phones at no extra charge* Unlimited nationwide calling Professional installation and multiple training options *With 3 year term. Otherwise, $4.95/month per line.

5 Additional User Experience Benefits High Definition voice quality Vastly superior call quality for important business communications Built-in business voice continuity and disaster recovery Ability to automatically redirect incoming calls to back-up numbers to keep business operating Set in advance before there is a problem Empowers employees, boosts productivity Allows employees to work from anywhere at home, on the road, etc. Customized call control so you never miss a call 5

6 UC Features in Action Voic -to- Be Anywhere (work address) (personal address) (555) Mobile Pop-Up Toast (555)

7 Telephony Toolbar in Detail 7

8 Business VoiceEdge Service Components Customers choose the number of lines and the type of user experience for each user with oversubscription available to further reduce costs Lines A call path with access to the PSTN Unified Communication (UC) Seat includes one local telephone number (your existing phone number or receive a new one) Standard Seat is assigned a 4 to 6 digit extension number LINE FEATURES Unlimited Inbound, Local, and US Long Distance (Includes 50 US States, Canada, Guam, American Samoa, Virgin Islands and Puerto Rico) Toll-Free (optional) International Long Distance Calling Line Identification 411, 711, E911 Support Pricing 1-5: $ : $ : $24.95 STANDARD SEAT FEATURES Line Features plus PBX functionality Web portal to manage customizations Business Voice Continuity Free on-net calling 3 way calling Hunt Group (1 per Seat) Call Waiting, Call Transfer, Call Return Pricing 1-49: $ : $9.95 UC SEAT FEATURES Line and Standard Features plus Telephony Toolbar Voic -to- Integration Be Anywhere Remote Office Call Forwarding Always, Busy, No Answer, Selective Music on hold Pricing 1-49: $ : $

9 Business VoiceEdge vs. On-Site PBX Item On-Site PBX Business VoiceEdge Acquisition Costs Deployments can average $800 - $1000 per user for handsets, QoS devices and the PBX, with installation extra Includes Polycom 335 HD phones* Minimal upfront, non recurring charges Monthly Recurring Costs Fluctuating costs based on usage, including calls between locations Predictable charges Unlimited local and LD Free calling between sites Maintenance, MACs & Upgrades Reliability Maintenance fee of ~10-15% of the initial cost, paid annually MACs may cost $ per change making changes expensive No voice service if there is a power outage, equipment failure, access line cut or other issue with on-site phone system Maintenance included Moves / Adds / Changes are included Upgrades Call Forward Unreachable Be Anywhere Everything in the cloud 9 *With 3 year term. Otherwise, $4.95/month per line.

10 The Multi-Location Sweet Spot Unify the calling experience across offices No longer maintain PBXs at each office patched together with T1s One phone experience eliminates: How do I access my voic in this office? Free on-net calling within and between offices and 4 to 6 digit extensions Multiple offices, one company Comcast supports all Business VoiceEdge sites on one bill, eliminating multiple vendors and phone bills for each office Business voice continuity Easily add new sites as your business grows Shared call handling One receptionist for multiple sites Shared hunt groups and auto attendants across sites Connected by Comcast s scalable and reliable network 10

11 The Network to take Managed Voice to the Mass Market Service in 20 of the Top 25 U.S. Markets Unsurpassed Reach Within Markets 39 States & Washington, DC 600,000 plant route miles 138,000 fiber route miles Capacity: 2.8 Tbps and growing Extensive, deep hybrid fiber coax infrastructure Physically diverse network (routes, access points, building access, etc.) 24x7x365 proactive monitoring from redundant NOCs and backed by specialized and dedicated support for business customers 11

12 Case Study: Manchester Mental Health Industry: Healthcare Business Challenge Six locations served by old AT&T Definity PBXs with point-to-point T1s between locations Wanted faster network connections and consistent voice experience for all employees in all locations Manchester Mental Health s selection of Business VoiceEdge was driven by its ability to deliver a common, HD-quality user experience across multiple offices and is backed by a brand they could trust. In addition, convenient and predictable monthly pricing eliminated the burden of buying and managing onsite phones and PBXs, which allows network managers to spend their time supporting the organization s focus on mental health instead of a phone system.. 12 Comcast Business VoiceEdge Solution 48 Lines, 350 Seats across six locations 50 Mbps & 100 Mbps Internet $7,200 in monthly recurring revenue

13 Case Study: Shawsheen Coating & Converting Industry: Chemical Business Challenge Integrated T1 for voice and data to support organization selling to customers nationwide PBX repairs getting costly and parts harder to find Business impacted by repeated outages Comcast Business VoiceEdge Solution 4 lines, 24 seats, 22 Mbps Internet and TV Same cost as previous 1.5 Mbps voice and data solution! Business voice continuity kicked in automatically when a large storm hit and office lost power for three days Thanks to the fact that most of our Comcast infrastructure is in the cloud, we didn t lose touch with clients when a storm hit and our office lost power for three days. The network was uninterrupted. Our customers never knew we were having any trouble. We took orders, talked with suppliers and kept going. 13 Zib Drelich, Operations Executive

14 Case Study: Baystate Metal Solutions Industry: Manufacturing Business Challenge Sales driven by inbound calls so voice is mission critical Relying on legacy, end-of-life PBX Three lines, no voic and lots of busy signals Comcast saves me hundreds of dollars each month and there was no capital outlay on our part so we were able to put the money we saved toward new projects. I was able to eliminate the number of vendors I deal with. Now I have one Comcast contact for these services, and I pay one provider each month at one predictable price. Tony Fernandez, CEO 14 Comcast Business VoiceEdge Solution Existing Internet and TV customer, upgraded Internet to 22 Mbps and added 10 lines and seats Customer saving $3,000 per year with better user experience and support for their customers Predictable monthly expense and local support were keys

15 Voice Portfolio Spans Target Market BCV # of employees Business VoiceEdge BCT Full featured service for small businesses Reliable Excellent value Better experience Reduces costs and hassles Do it for me to simplify their life Want to use their existing PBX Looking to save money Reduce vendors 15

16 Comcast is the New Voice of Business Comcast is uniquely positioned to deliver Hosted PBX Powerful, recognized brand for business services Nationwide, all-ip next generation network Innovative Business VoiceEdge product Network reach of an ILEC with a CLEC s clarity of purpose Flexible portfolio meets wide range of needs from small, one-site business to multi-location, mid-market company Full range of voice solutions: Lines, Trunks and Managed Products can be delivered in hybrid or custom solutions to meet specific customer voice needs Unleashing the Anytime, Anywhere Business Experience Voice portfolio complemented by nationwide network with Business Class Internet and Ethernet products Added customer value from Hosted Exchange, SharePoint, UC features, softphone, mobile app and more More than a big pipe complete communications solutions 70% of businesses view network connectivity as a strategic or transformational asset* 16 * CIO/Computerworld survey of 230 IT leaders

17 Thank you To learn more, visit business.comcast.com