Cloud Voice & Cloud UC Feature Comparison

Transcription

1 Clear Connections In The Cloud Cloud Voice & Cloud UC Feature Comparison September 05, 2014 FUS-CloudVoice-UC-Comparison D4.3.docx

2 TABLE OF CONTENTS DOCUMENT REVISIONS... 3 INTRODUCTION... 4 COMMON FEATURES AND CAPABILITIES... 5 END-USER SEAT FEATURES... 7 END-USER ADD-ONS... 9 COMPANY ADD-ONS ONLINE PORTAL ACCESS

3 Document Revisions This section lists any changes to this document since the last revision. Product Cloud Voice, Cloud UC Changes Initial document release. 3

4 Introduction The purpose of this document is to highlight feature commonalities and differences between the Fusion Cloud Voice and Cloud UC product lines and to better assist our partners in guiding the proposal development and quoting process. 4

5 Common Features and Capabilities CALLING PLAN Concurrent Call Path Pricing Select the number of concurrent call paths your company requires and pay a low price per seat. Ideal for companies with a high ratio of phones to required call paths. Bundled Seat Pricing Provides for an unlimited number of call paths (up to bandwidth limitations) and pay a standard seat price. Ideal for those companies that have a high percentage of phones in use simultaneously. Pay a bundled price per seat for the features and usage for each employee or common phone, based on the usage plan selected (see below). Note: one calling plan per customer account. USAGE RATE PLAN Unlimited Inbound Includes inbound, non toll-free calling. Outbound local and long distance calls are charged low, per minute rates. Optionally, add a bundle of long distance minutes to reduce the per-minute rate. Unlimited Local Includes inbound, non toll-free and outbound local calling. Domestic long distance calls are charged a low, per minute rate. Optionally, add a bundle of long distance minutes to reduce the per minute rate Unlimited Local & LD Includes inbound, non toll-free and outbound calling to the lower 48 and Canada. Note: one usage plan per customer account. IP PHONES Polycom VVX 300/310, 400/410, 500, 600 Polycom SoundStation IP6000 Cisco SPA 112, SPA 8000 Mediatrix analog gateways Other: Polycom SoundPoint (various models supported) CPE / LAN EQUIPMENT Voice / QOS gateway (EdgeWater Networks) Managed Switch 5

6 DID SERVICES One BTN per location (10 dig DID, 911, DL and outbound CNAM setup) Local and Enhanced Local Number Out of Market Number Toll-free, International Toll-free Number Number Port Inbound and Outbound CNAM E911 service Remote Call Forwarding (RCF) FAXING Scheduled Delivery Send Receive notifications Multiple administrators 6

7 End-user Seat Features C LOUD V OICE C LOUD UC COMMON AREA SEAT Basic Calling: place and receive calls from and to extension Caller ID, Caller Name, Call Transfer, Call Waiting, Do Not Disturb HD Voice Video Calling (with selected handsets) EMPLOYEE SEAT Includes all Common Area Seat features plus: Unified Messaging Voic to Visual voic (end user portal) Instant Conferencing Up to 3 parties Added from user s phone Advanced Call Routing Forward Always Forward Busy Forward No Answer Failover Call Forwarding (/not reachable) VOICE SEAT Includes all Common Area Seat features plus: Unified Messaging Voic to Voic notification Instant Conferencing Up to 15 parties Added from user s phone or Call Manager portal Advanced Call Routing Forward Always Forward Busy Forward No Answer Forward Not Reachable Forward Selective Fixed Mobile Convergence (FMC) Single number to dial Push call to and from mobile handset Find Me / Follow Me Simultaneous Ring 10 numbers Sequential Ring 5 numbers Note: requires add-on service Hoteling 7

8 C LOUD V OICE C LOUD UC COLLABORATION SEAT Includes all Voice Seat features plus: Instant Messaging (intra-company, select 3 rd party e.g. Google IM) Note: Buddy Monitoring / Presence, included in voice seat. Display on handset. Presence. Display on handset and Communicator client. Personal Audio Bridge Meet-me / ad-hoc calls Scheduled meetings Voice Mail to Text Convert voic into text Delivered via , with transcription and.wav attachment Desktop Sharing Ad hoc meetings Integrates with chat personal audio conference bridge 3 rd party integration Community-supported soft clients Requires purchase / support from 3 rd party Communicator Client Software application for desktop and mobile: Instant Messaging & Presence Voice / Video calling Desktop sharing Feature management Directory integration Windows, Mac OS, ios, Android 8

9 End-user Add-ons C LOUD V OICE C LOUD UC Hoteling service Note: Hoteling feature included in Voice or Collaboration seat. Receptionist client: Call management Drop / Call transfer Line monitoring Direct Call Pickup Voic transfer Call barge-in Group Call Park Day / Night mode Messaging Call history / statistics Note: add-on available to Voice or Collaboration seat. Softphone service. Requires customer-purchased softphone in addition to add-on service. Call Center Agent Queue login Status change Skill-based routing Silent monitoring Outbound reporting Note: service and software client license included in Collaboration seat. Call Center Agent Standard Queue login Status change Call Center Agent Premium: Standard features plus: Skill-based routing Silent monitoring Outbound reporting Call Center Software Client (agent or supervisor) 9

10 Company Add-ons C LOUD V OICE C LOUD UC Account Codes: verified and non-verified Call Center Service Multiple DNIS support (reporting) Account codes: unlimited, included in service. Call Center Queue Standard Up to 50 calls in queue Call Center Queue Premium Up to 525 calls in queue Multiple DNIS support (reporting, whisper) Multiple Walk-away and Call Disposition codes Voice Mailbox Auto-attendant Standard: 3 deep, 10 wide Advanced option available Hunt Group Unlimited Voice Mailbox Auto-attendant Basic: 1 level deep, 10 wide Advanced option available Hunt Group A la carte Geographic Call Routing (ANI-based call routing) Time of Day Routing On any DID Note: feature included in Auto Attendant and Call Forward Selective Audio-conferencing room Up to 20 participants Reservationless bridge access Single DID and Toll-free number Audio-conferencing room Up to 20 participants Custom local DID or Toll-free number Meet-me or schedule calls Call-recording All calls recorded, accessible from admin portal 10

11 Online Portal Access C LOUD V OICE C LOUD UC End User Profile management (password update, ) Incoming Call Handling (forward) Visual voic (view, listen, sort, group) Missed calls Click-to-dial Call logs, including account codes, filtering End User Profile management (password update, , schedules) Incoming Call Handling (forward, DND, seq/sim ring) Speed Dial /phone list configuration Shared Call Appearances configuration Push to talk Audio-conferencing management and recording access Voic portal access, voic distribution lists, greeting management Missed calls Click-to-dial Call logs, including account codes, filtering Voice Manager Console (VMC) Monitoring of active calls CDR Portal Call Detail Records and Reporting Call Recordings (if applicable) Call Flow Manager Service management Auto Attendant Service Management Hunt Group Geographic routing (based on ANI) Audio-recording management Administrator Portal Password change End user feature configuration (on behalf of end user) Service management: Auto Attendant Service Management: Hunt Group Service Management: Call Center 11

12 C LOUD V OICE C LOUD UC Call Center Queue configuration portal ACD reports 1 local DID included Call Center Accessed via Admin Portal Skill-based routing Statistics reporting On-demand reconfiguration 12