Amcom IP Tel POWERED BY BROADSOFT

Transcription

1 Amcom IP Tel POWERED BY BROADSOFT

2 Unified Communications as a Service Unified Communications (UC) brings together all your real-time communication services such as IM, telephony, video conferencing and data sharing into a single communication platform. Traditionally, UC has only been accessible to larger enterprises due to its complexity and high maintenance costs. However, when delivered as a service in the cloud, any type of business (small, midmarket or enterprise) can now take advantage of hosted UC, managed by a service provider. Businesses today are able to buy UC on an as-needed basis, enabling your staff to collaborate more effectively using multiple devices from diverse and remote locations. Amcom IP Tel, powered by BroadSoft, is an integrated solution that gives you access to the latest UC features and functions for a fixed monthly fee. Traditional on-premise applications, while adequate for the demands of previous decades, often struggle to meet the real-time communication and collaboration needs of current users. FROST & SULLIVAN, AUSTRALIAN UNIFIED COMMUNICATIONS MARKET (2012) POWERED BY BROADSOFT 1

3 The move to a hosted platform Small and medium enterprises (SMEs) are eager to take advantage of customised UC features, and hosted services that offer them access to advanced communications at a predictable monthly charge. Many SMEs are still deploying low-end key systems or adopting consumer VoIP services, but these solutions do not typically meet all of their communications and collaboration needs. SMEs are now looking for technologies and tools to help consolidate their communications and infrastructure while integrating applications, reducing cost and complexity of ownership. As a result, more businesses are now considering a hosted voice and video platform as it eliminates long-term commitments, unnecessary expenses and inefficiencies of traditional on-premise services. Flexibility and Scalability Control and Efficiency On-premise Limited capacity Hard to scale up and down Time consuming process Costly training process Often requires manual upgrades Hosted Provider managed On-demand capacity that scales to meet your business needs Faster implementation Greater resiliency and support Automatic upgrades so you always have the latest features and software Cost Upfront capital costs for hardware and software licensing Pay for maximum capacity upfront High human resources costs No upfront costs for licensing Pay as you grow * Upfront costs may be required for setup, hardware and data network connections. Automatic upgrades means that I can quickly deploy new collaboration features across the entire company without any business disruption. It allows me to respond to my customers and staff no matter where I am. A hosted voice and video platform allows me to... Simplify security & compliance Reduce licensing costs Minimise IT resources Receive automatic upgrades 2 3 POWERED BY BROADSOFT POWERED BY BROADSOFT

4 Connecting your team on one platform Amcom IP Tel powered by BroadSoft is a hosted telephony system, available to use as a service on a monthly subscription basis, providing you with a flexible phone solution for a fraction of the cost. Amcom IP Tel is delivered across our Intelligent Network, eliminating the hassle of dealing with isolated phone systems at different offices. It allows you to utilise a fully featured communication suite over the network without installing expensive, dedicated switching equipment or telephone lines. Telephony Tailored to meet your communication needs. Amcom telephony solutions enable your business to connect the right people with the right information at the right time. Our range of Polycom handsets and conferencing devices deliver high-definition (HD) voice, video and content within a simple and intuitive user interface. IM & Presence Secure communication service that connects people in real-time. Amcom Instant Messaging (IM) & Presence offers chat, buddy lists, user status and telephony integration, facilitating rapid information exchange and real-time decision making, which improves organisational responsiveness and customer satisfaction. Mobility Seamless integration between devices anywhere, anytime. Amcom mobility provides easy access to instant messaging, presence, voice and video calling from mobile, tablet and desktop platforms via a single user interface called UC-One. Conferencing Full range of easy-to-use conferencing capabilities. Complementing Amcom s hosted telephony service is a range of audio and video conferencing solutions from simple audio and video devices, virtual web and video tools, to high-definition conferencing. Call & Contact Centre Efficient management of customer calls for a range of call centres. Amcom Call & Contact Centre delivers a comprehensive solution with the functionality required for a broad range of call centres. We offer a feature-rich, hosted call centre solution run from our secure data centres, operating seamlessly across multiple sites via a simple desktop application. Free on-net calls and between offices Enterprise directory search Contact integration across devices Single platform for all communications Automatic Call Distribution (ACD) One phone number across multiple devices Move calls seamlessly among devices Reduce on-site management through web-based interface Video telephony enabled hardware options and video calling support Custom contact lists Efficient IM Chat with multiple people simultaneously Determine and display user status with Presence Integration with MS Outlook Instant messaging and group chat Presence and availability High definition voice & video calling Cost effective calls Enterprise directory search & click to call integration Simplified access to video and audio conferences Content sharing, media files & live video stream Multi-party conferencing Integration of video telephone and video conference Simple audio and video devices for meeting rooms to HD telepresence conferencing Prompted self-service with IVR/Auto Attendant Agent and supervisor clients Call recording add-on options Monitoring and reporting 4 5 POWERED BY BROADSOFT POWERED BY BROADSOFT

5 Introducing UC-One, your new mobile client We make it easy At Amcom, we believe in making things easy. Simply choose a user package that is right for your business then add your devices and advanced features Packages Devices Features One Identity Any Device Anywhere A single user login allows you to access all your services, telephony, video, IM and Presence. Access all your communication services from any supported device, including your desktop, laptop, mobile and tablet. Facilitate faster decisions, increase productivity, speed up communication, and reach out to your employees and customers from any Internet connected location. Basic User Office User Knowledge User Handsets Jabra Headsets Accessories Unified Messaging Conferencing Auto Attendant Amcom UC-One is an easy-to-use application that enables you to access all your communication services, telephony, video, IM and Presence from any supported device. It is seamlessly integrated with your mobile devices so you can communicate and collaborate with your colleagues anytime, anywhere. Key features of Amcom UC-One: Simple, user-friendly interface that enables you to initiate and receive phone calls, video calls and IM Ability to escalate from IM, to an audio call, to a video call with click-to-call function Share presence and availability with your contacts Universal number for all incoming and outgoing calls Compatible with ios and Android Power User Web Collaboration Call & Contact Centre 6 POWERED BY BROADSOFT POWERED BY BROADSOFT 7

6 Flexible feature packages for different users We have a complete range of packages from basic to advanced communication features and productivity tools. For our full package features, please refer to p13. Amcom IP Tel offers feature packages tailored to meet the diverse needs of your organisation. Basic User BASIC Office User STANDARD BASIC PREMIUM BASIC PREMIUM BASICUC Knowledge User Power User Advanced Features Basic voice calling enables users to make and receive calls using a regular desktop phone. Essential call functionality enables users to redirect calls and manage communications. Premium features enable users to handle multiple calls and transfers. Complete communications package that enables users to collaborate across multiple devices. Auto Attendant A flexible, powerful, front office tool that acts as an automated receptionist. Entry telephony Entry telephony Entry telephony Entry telephony Desktop Integration Standard telephony Standard telephony Premium telephony Standard telephony Premium telephony An integrated toolbar that enables users to make and accept telephone calls, and change telephone settings from within Microsoft Outlook and Internet Explorer. Mobility Mobility Unified Messaging IM & Presence (optional) IM & Presence Any supported device A suite of advanced, fullyintegrated, multimedia messaging services for customers, including standard voice messaging, fax messaging and video messaging. Call waiting All Basic User features + All Office User features + All Knowledge User features + Reception Console Calling line ID delivery blocking Calling number delivery Call forwarding Call transfer Three-way conference Hot desking Music on hold Premium mobility Contact integration Voice and video File-sharing An attendant console for receptionists or telephone attendants who manage and screen inbound calls for enterprises. Hunt groups Simultaneous ring Click-to-call Selective call forwarding IM 8 9 POWERED BY BROADSOFT POWERED BY BROADSOFT

7 Amcom IP Tel Advanced Features Complete your UC offering with Amcom IP Tel advanced feature options, designed to enhance your collaboration experience. Web Collaboration Conferencing Desktop Integration Auto Attendant Receptionist Console Call & Contact Centre Cloud Call Recording Unified Messaging Enables you to easily share content, media and conduct online meetings in real-time from multiple locations. Provides an integrated user experience for a few, to many participants, from a number of devices. Allows you to make and accept telephone calls from Microsoft Outlook, Internet Explorer and Firefox. Acts as an automated receptionist that professionally greets and routes calls to the correct destination. An attendant console with a simple interface that manages and screens inbound calls. A comprehensive solution suitable for a broad range of call centers, available options include standard or premium. A secure solution that records and manages your calls without expensive on-premise servers and software. Use and manage voic , s and messages from anywhere, over any interface. Access contacts from various devices Share media files, presentations and your desktop Multi-person conferencing Hosted audio and video conferencing Multi-party desktop sharing Support for Windows, MAC, ios, Android and H323 devices Click-to-dial your Outlook contacts from messages Full call control Compiled desktop and mobile call history Flexible routing options including after hours and holiday routing Professional, recorded greetings Route calls to mobile employees without fixed line phones Indexed, keyword contact searching for quick retrieval, supporting up to 40,000 contacts Caller ID display for inbound and outbound calls Call register that tracks calls and response time Queuing allows mobile employees to answer calls Gain performance insight with both historical and realtime reporting Web agent and supervisor clients provide an easyto-use interface that helps manage workflow No onsite equipment required All calls are stored on the Amcom network, accessible via a web portal Agents can pause recording and administrators can monitor recordings Fully integrated Unified Messaging platform that supports existing mail storage platforms Route all calls to a single mailbox and retrieve messages from any device Communicate with video messages Sharing desktop information between teams in multiple locations. Geographically diverse organisations, on the road sales staff and client meetings. Improving productivity by reducing the time taken to initiate calls. Small companies with no physical office, otherwise unable to professionally manage calls. Receptionists or telephone attendants that manage and direct incoming calls. Call centres of any size. Verbal customer satisfaction surveys, employee training and legal compliance. Integration with Microsoft Office POWERED BY BROADSOFT POWERED BY BROADSOFT

8 Why Amcom does it better Amcom is an award-winning, ASX listed, IT and Telecommunications Company employing over 380 talented people positioned in six offices across Australia. Dependable ICT solutions Amcom has the infrastructure and experience on which business and government depend. Our fibre network stretches more than 2,200 kilometres and connects to 50 data centres nationally of which seven are owned and operated by Amcom. Tailored support and training We understand that as a business, support and training are essential to the successful adoption and ongoing use of Amcom s ICT solutions. To ensure Amcom ICT solutions are the right fit for your organisation, we offer tailored support and training features including: Built for business Across the Intelligent Network, we offer truly integrated and industry leading end-to-end ICT solutions, tailored to your requirements and delivered with the peace of mind of using a single provider. Our range of products and services span: Through the delivery of innovative, flexible and cost-effective solutions and top-line customer service and support, we are the provider of choice for the converging Information, Communication and Technology (ICT) needs of business and government across the country. BroadSoft Enterprise Partnership Amcom is a BroadSoft Enterprise Partner and together we share a commitment to delivering innovative unified communications over a variety of networks. Outstanding customer service and leading applications ensure our valued customers receive world-class network based IP telephony to more effectively stay in touch through voice, video, messaging and conferencing. Over 200 Channel Partners Australia-wide Manage over 120,000 unified communications end-points Support 30,000 cloud users nationally Connect more than 1.2 million people through the Amcom Network every day Purpose-built infrastructure As one of Australia s most rapidly growing ICT service providers, Amcom is uniquely positioned to build and plan infrastructure with the most advanced technology available. We have made significant investment into our owned and operated Data Centres to ensure we create a performance-driven cloud infrastructure that our customers can depend on. World-class data centre security Data centre access is monitored and controlled with video surveillance and building access management systems Personnel access is subject to stringent security clearance protocols and approvals 24/7 support via phone or Amcom Network Status iphone App Webinar training seminars On-premise training Video training guides Tailored training packages Advanced Service Level Agreements (SLAs) Intelligent Network The Amcom Intelligent Network is designed and built for business, providing your organisation with national connectivity across an advanced MPLS network. It is backed by industry leading Service Level Agreements, dedicated 24/7 support, and over 13 years of experience owning and operating data centres and an extensive fibre optic network. National network connectivity State of the art multi-service network carried over a high-quality fibre optic backbone An advanced MPLS core with built-in redundancy Network and data centre Enterprise Internet High-speed data connectivity options Cloud solutions IP Tel and unified communications Diversity of on-shore local data centre locations to suit your requirements POWERED BY BROADSOFT POWERED BY BROADSOFT

9 Package Features included in package optional at extra charge Features Basic user Office user Knowledge user Power user Entry Telephony Standard Telephony Premium Telephony Call Waiting Calling Line ID Delivery Blocking Calling Number Delivery Customer Originated Trace Privacy SMDI Message Desk Third-Party MWI Control Zone Calling Restrictions LDAP Integration Call Forwarding Call Transfer Three-Way Conference Do Not Disturb Call Pickup Hunt Groups Last Number Redial Call Return Speed Dial Call Park Busy Lamp Field Shared Call Appearance Instant Group Call Call Notify Hoteling Music on Hold Anonymous Call Rejection Premium Mobility Simultaneous & Sequential Ring Selective Call Forwarding Shared Call Appearance Video Video Calling 14 POWERED BY BROADSOFT Call us on or visit us at amcom.com.au Mobility Advanced Feature Options UC-One PC/MAC and Mobile Instant Messaging Presence File Transfer Click-to-Call Contact Integration Web Collaboration Conferencing Desktop Integration Auto Attendant Receptionist Console Call & Contact Centre Call Recording Unified Messaging Voic Fax to Outlook Integration

10 Amcom IP Tel Sales Brochure POWERED PERTH DARWIN ADELAIDE MELBOURNE SYDNEY BRISBANE Level 22, 44 St Georges Terrace, Perth WA 6000 GPO Box 2541, Perth WA 6001 tel fax amcom.com.au ABN