Vocalocity Small Business Cloud-Based Voice Solutions

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1 Vocalocity Small Business Cloud-Based Voice Solutions Now your business can have all the benefits of a full-featured phone system like the ones Fortune 500 companies use at an incredibly affordable price. Save on phone costs while you improve customer satisfaction and employee productivity with advanced features such as voic -to- , cell phone integration,and call groups. Ideal for small and medium-sized businesses, Vocalocity is a hosted PBX solution that brings an unmatched level of simplicity, reliability, and cost-effectiveness to your company communications. The Advantages of Voice-over-IP (VoIP): VoIP is fast becoming the standard for business communications. It enables a broader array of features than traditional analog phone systems to improve productivity, enhance customer satisfaction, and deliver exceptional business intelligence. Vocalocity PBX uses your current broadband connection to transport calls over the Internet to deliver superior voice quality and reliability. With Vocalocity the lower cost and robust features offered by VoIP can make a positive impact to your bottom line.as you need. Then adding extensions down the road is quick and simple. In a matter of minutes, your company can expand to accommodate growth. Vocalocity reduced overhead and helped increase sales as my office grew seamlessly from one location to three. - Jason VanDevender, CEO, ANSR, Inc. benefits of Vocalocity A BIG BUSINESS PRESENCE Regardless of the size of your company, with the advanced, professional features of Vocalocity s cloud VoIP phone system, you ll project the image of a savvy, successful enterprise. You ll ensure each and every customer call is answered in the most timely, efficient manner with automatic routing that you can easily change and maintain, without a technician. LOWER COSTS Vocalocity eliminates the need to purchase and maintain expensive phone systems. You get the big business benefits of leading edge technology, automatically upgraded as technology changes, without the headache and expense of hiring technicians to service it. In addition, Vocalocity provides ongoing savings with unlimited local and long distance calling or flat rate pricing. Copyright 2011 Vocalocity. All Rights Reserved

2 Benefits of Vocalocity (continued) ONE OF A KIND PERSONALIZED SETUP Vocalocity offers you a unique three-step, personalized setup starting with your sales evaluation, and moving along to your account manager for training, and configuration. This account manager will train you on your personal interface, and help you configure the settings and features available within your account. Although the setup for Vocalocity PBX is designed to be simple and user friendly, your account manager will be available to address any questions or concerns that you may encounter along the way. FREEDOM With Vocalocity, calls can be routed anywhere, to any type of phone. Far-flung offices? Virtual business? No problem! Your employees can work from the office, home, other work sites, or on the road without impacting sales or customer service. No need to buy extra capacity or worry about how many more extensions your equipment will support before you need to upgrade. And with our new Vocalocity Mobile apps for iphone and Android, you can now make calls from anywhere while appearing as though you re at the office. We could not have set up as quickly or operate as efficiently without Vocalocity. I give them top ratings for customer service, quality of service, and support. - David Fortner, Administrative Officer, Career Training Institute DO-IT-YOURSELF SIMPLICITY No need to call the phone company and wait for a technician to make changes to the phone system. Vocalocity s user-friendly Web interface lets you do it all yourself in an instant. You can turn features on and off as you need them with just a click of a mouse. NO GROWING PAINS No need to buy extra capacity or worry about how many more extensions your equipment will support before you need to upgrade. With Vocalocity, managing company growth is drastically easier. You can get started with as few or as many extensions as you need. Then adding extensions down the road is quick and simple. In a matter of minutes, your company can expand to accommodate growth. What Are You Waiting For? All VoIP systems are not alike - let us tell you about our no-contract, cloud-based VoIP service that comes preloaded with dozens of features so you can make your phone work harder for you. Get started today with a free consultation from Vocalocity. Call or visit today. Copyright 2011 Vocalocity. All Rights Reserved

3 Number Options Monthly Description Highlights Main Company Number $9.99 Toll Free Number $39.99 Local Number $9.99 Fax This number is attached to the main Virtual Receptionist. Incoming callers select options from a menu to reach the appropriate department or individual. Toll Free numbers allow anyone in the US and Canada to reach you without the caller incurring any long distance charges Portray a local presence in any additional market by publishing a local phone number in any area code. Easily send and receive faxes via and manage all messages in a unified inbox. Toll free FAx $19.99 Easily send and receive faxes from a toll free number Different greetings for day or night Unlimited Virtual Receptionist tiers Dial by name directory No per minute charges Perfect for businesses with nationwide customer base Local numbers for remote employees Great for geo-targeted marketing campaigns Same functionality as primary number Unlimited use Paperless fax solutions in a unified inbox. Unlimited use Toll free for your customers EXTENSION PLANS * Only Continental United States and Canada Included in Plans ** One Unlimited Ext and one Main Company Number required for service Per User/Month Per Minute U.S. & Canada* In Network Calls Phone Number Unlimited Extension $39.99 Free Free Free Direct Inbound Dial Included with each ext. Metered Extension $0.03/min/ext. $0.03/min/ext. Free Direct Inbound Dial Included with each ext. Unlimited Virtual Extension N/A N/A N/A Direct Inbound Dial for outbound forwarding

4 FEATURES INCLUDED IN EACH PLAN Call Conference (3 Way Calling) Call Continuity In the event of an ISP outage, Vocalocity reroutes your calls to a number of your choice Call Flip Transfer calls to a cell phone to take a conversation on-the-go Caller ID Caller ID Block Call Logs View reports of all incoming and outgoing calls in the system Export call logs to Excel Search by specific criteria and date Call Screening Enhanced Custom Number Tagging Add a unique tag to easily identify origin of incoming calls to phone number, extension, VR, call queue & call groups Customizable Music on Hold Upload your own music files Upload advertising or messaging for callers to hear Call Park Park a call in a spot to be retrieved by another extension Call Transfer Call Waiting Click-to-Dial Integrate Vocalocity service with your web browser and Outlook, and initiate calls with Click-to-Dial Dashboard Real-time status of coworkers Extension to extension click-to-call functionality Company-wide directory Outlook Integration Directory Assistance (411) Do Not Disturb Dynamic Caller ID Emergency Assistance (911) Local Number Portability Keep an existing phone number by porting it Mobile Apps FREE iphone and Android apps Never Miss A Call Cell phone integration - allows employees to forward calls to cell phones and use PBX functions from their cell phone Call Forwarding, Follow Me, Simultaneous Ringing Online Backup and Storage 2GB of storage space, additional space available Online Customer Portal Administer all account settings and billing online through the easy-to-use interface Set Permissions/Multiple Roles that allow limited access for end users View billing history and statements End Users can manage their own extension settings Set Caller ID Select any number on your account to appear as your caller ID Softphone Softphone support - compatible with CounterPath Softphones Seven-Digit Dialing Set a default area code to make dialing even quicker Unified Inbox Keep all messages in a single unified inbox - access and manage all messages from your existing inbox All Message Types - Supports voice, fax, and messages Virtual Receptionist Day and Night Mode - Schedule customizable greetings according to time of day and day of week Dial-by-name Directory - Callers can dial a last name or first name to get the extension they need. Virtual Departments Play different greeting messages on each incoming phone number Vocalocity Desktop Free utility pre-loaded with LinkedIn, Google & Caller Locator QuickBooks, Method CRM, SugarCRM, MS Dynamics available for a low monthly fee Voic Password Protected Unavailable/Busy/Employees Name Exit Voic Visual Waiting Indicator Voic to Receive voic as a.mp3 file attached to Voic Online Check voic through online customer portal Annotate voic s with notes for future referencing and searching Call Monitoring Monitor, Whisper, or Barge to listen in on a call. Copyright 2009 Vocalocity. All Rights Reserved. /

5 Add-on Features Monthly Description Highlights Conference Bridge + $0.03/min Virtual Mailbox $4.99 Call Groups $4.99 Full-featured conference bridge, connecting up to 30 people at one time through the easy to use and secure conference bridge. Used to gather voic messages for a particular function or for employees that do not need full phone service. Designate a group of extensions that will ring simultaneously or sequentially to share the distribution of incoming calls. Unique dial-in number Password Protected Save on travel time and expenses Collect information; i.e. reservations Create appearance of multiple business units Create departments; i.e. Sales, Support Ensure incoming calls are answered Call Queue + $0.03/min. An advanced queuing system that allows incoming calls to be placed in a queue until they can be answered by an available agent. Callers will hear customized music and messaging while waiting for an agent. Opt-out for callers Real-time monitoring/status Assignment strategy - tiered, random or least used Voic Transcription $4.99/Ext/Month Get text transcriptions of voic s sent to your , along with the MP3 file. Text transcriptions of voic s Receive text and sound file in an Company call recording service $49.99/Month Automatically record calls on your account with no need to press a button. 500 hours of recording time are included. Set recording rules from your admin portal Useful for training and monitoring purposes On Demand Call recording service $4.99/Ext/Month Record calls on your extension with a simple keystroke. Record what you want, when you want. 15 hours of recording time are included. Record directly from your phone Useful for information accuracy and protecting your employees. Paging groups $4.99/Paging Group/Month Assign select extensions to a paging group, and broadcast messages to the paging groups you ve selected. Ensure callers are handled quickly Broadcast messages to a group Microsoft dynamics $2.99/Month Instantly access essential call information from Microsoft Dynamics without leaving the Vocalocity Desktop. Retrieve information quickly Syncs with Microsoft Dynamics software Sugarcrm $2.99/Month View caller information from SugarCRM with each Incoming call. Create contacts and take notes during calls Quickly gather critical information

6 Add-on Features Monthly Description Highlights QuickBooks $4.99/Month Instantly access essential call information from QuickBooks without leaving the Vocalocity Desktop. View QuickBooks records instantly Log notes and record updates easily method CRM $2.99Month Instantly access essential call information from Method CRM without leaving the Vocalocity Desktop. View Method CRM records instantly Log notes and activity history easily Call Monitoring $49.99/Month Listen in on calls, whisper to the user being monitored, and also barge into the call so both the monitored user and the third-party can hear the user monitoring. Monitor callers for quality assurance Speak one-way to the user for training purposes Join the call if assistance is required