The Foehn Transparent Pricing Guarantee. The Most Flexible Cloud Phone System. By Experts from Start to Finish

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1 The Foehn Transparent Pricing Guarantee The Most Flexible Cloud Phone System By Experts from Start to Finish

2 -002 Introduction INTRODUCTION Whether you are a growing company or an established company looking to reduce operational budgets by removing PBX maintenance costs, hosted telephony provides a very compelling proposition. Smart telephony for a smarter business world

3 -003 How it works We will route your communications over a high speed data connection to our hosted network so all you need to get started is an IP phone or even simply a softphone on your PC or mobile phone. The main difference to traditional telephony systems is that instead of paying for upfront hardware and installation, all costs are covered by a low monthly fee and priced on a per-user basis. We take care of your telephony on resilient platform, located in our secure data centres. When you need to make changes you can simply access your system through a simple web interface or you can contact the Foehn team to make those changes on your behalf. You can keep your existing numbers or select a new number range as required.

4 -004 The Foehn Transparent Pricing Guarantee Transparent Pricing All features included, no hidden costs More features for the money than any other UK Provider The Most FLexible Cloud Phone System Our telephony can adapt to your business We have an unrivalled ability to integrate with your business systems, such as your CRM Scale up or down as required Delivered by Experts From Start to Finish Leading system integrator with 15 Years experience delivering IP Telephony Designed, deployed and supported 24/7/365 by experienced engineers We are highly experienced at managing migrations

5 -005 We built, own and manage the platform ourselves Our helpdesk is staffed by qualified and experienced engineers Scale up or down as required Integrate easily with your business systems such as your CRM Flexibility for home and remote working Easy to use web-portal Manage system features at a business wide and user level Voic to Integrated voic to allows users to keep track of their messages wherever they are Call recording All your required call recordings are free and stored for up to 30 days Dialpal click to dial application Dial any number on your screen with a single press of a hotkey Conference calls Personalised real-time conference management. Customise your welcome message with your choice of on-hold music and record your conferences Improve your profitability and customer relationships Keep your existing number You have flexibility with the numbers you want to use. You can keep your existing numbers or use new numbers Auto attendant/ivr Advanced call routing options that allows callers to be transferred to different departments without going through an operator Mobile twinning Use your mobile as a twin of your office extension, so when your desk phone rings, your mobile can also ring so you never miss a call.

6 -006 The benefits of hosted telephony Lower cost of ownership No capital outlay in purchase, installation and configuration of an on-site PBX Attractive pay-per-use cost model Lower call tariffs Free on-net calls Free access to new features. No need replace your whole system every few years Minimal IT support required & admin made easy Phones arrive pre-configured so all you need to do is plug and go Using our easy interface you can simply move, add or change users Simply call the Foehn team to make changes on your behalf Business continuity & security In the event of a disaster, regardless of anything that happens at your offices or your remote sites your cloud telephone system carries on as normal as it resides in our fully redundant and secure data centres Low risk, phased migration with Foehn s team of expert engineers Flexibility Easily move, add and change extensions and dial plans through a simple web interface Easy home and remote working capability Choose from a range of handsets to suit your business Easily integrate your phone system with your CRM or other business systems Numbers Keep your existing numbers Select from a range of Geographic, Non-Geographic and International Numbers Direct Dial Numbers & Extensions

7 -007 Features Call Features Call ID Blocking Call Queuing Media Files Management Music-on-Hold Management and Upload Click-to-Call Recording of Messages Call Screening Based on Caller ID Call Forward on Busy Call Forward on No Answer Call Forward Follow Me (concurrent or linear) Call Forward Follow Me Based on Caller ID (concurrent or linear) Call Parking and Retrieval Multi-Level IVR Auto Attendants Schedules Inbound & Outbound Routes Ring Groups & Hunt Lists (list of ring groups) Free inter-site calls Audio Conferencing Interactive voice response (IVR) alerts of missed calls Full Call Records Do Not Disturb Virtual Extensions (pure forwarding). Voic Features Voic to Forwarding Message Waiting Indicator Web Management of Voic Recordings Voic Configuration Call Centre Features ACD Queues Local & Remote Agents Conferencing Conference Rooms Both Fixed & Dynamic Rooms Personal Conferences Real-time Conference Management Directory Company Directory Enhanced Directory Personal Contact List Access to Directory with Click-to-Call Personal Contact List with Click-to-Call Billing Call Directory Records Add-Ons CRM application Integration (additional charges apply) Reception Console with configurable layout and presence status Call recording Access to Voic Messages Visual Voic

8 -008 IP devices for hosted telephony We can provide you with a selection IP handsets. These all have a second switch port for connection to the desktop so no additional cabling is required. And, of course you could also opt for the softphones on your PCs or mobiles. There are a range of handsets that are compatible with Foehn Hosted Telephony. Using your existing handsets is always and option. Speak to our team and we can help you make the most of your telephony, maximize your budget and serve your customers better. The complete cloud phone system for a smarter business

9 -009 The Foehn Transparent Pricing Guarantee The Most FLexible Cloud Phone System Foehn is an established provider of hosted telephony for businesses, with over 200 customers in the UK. The best value, business grade VoIP telephony with % platform availability, provides flexibility, scalability and reliability. Delivered by Experts From Start to Finish Boston Borough Council Robert Barlow, Strategic Director of Resources The decision to move to Foehn s hosted telephony was simple. The council has dramatically reduced its costs and been able to provide all users with a modern, agile and scalable telephony solution to meet the challenges ahead. SRK Accounting Simon Kallu ACA, Managing Partner Our choice of Foehn has been the right one, not just because they have provided us with a feature rich system that is configurable and will grow and adapt to our needs but also because they have an experienced team which is highly responsive to our needs as a business. Accumulus Consulting Geoff O Shea, Accumulus Consulting Our new system works well and does everything we need it to do. Also, any member of the team working remotely can simply plug in their headset to their laptop and function as if they were working in the office. The quality is good and Foehn customer support is very responsive. Theatre Sites Roger Coleman, Director Making the move to Foehn hosted telephony was exactly the right thing to do. Not only does it support our business in ways that any telephone system should, it also provides us with higher levels of flexibility and scalability.

10 -0010 Foehn is an established provider of hosted telephony for businesses, with over 200 customers in the UK. WITHOUT HD HANDSET WITH HD HANDSET per user / per month per user / per month Free setup & training* 2000 minutes per user UK geographic landline numbers (01, 02, 03) Full 24/7/365 support included Free number porting SIP Trunks included Free Call Recording Free setup & training* 2000 minutes per user UK geographic landline numbers (01, 02, 03) Full 24/7/365 support included Free number porting SIP Trunks included Free Call Recording Terms & conditions apply - without handset is subject to a 12 month contract, with handset is subject to a 24 month contract *Price includes remote setup and training only. Complexity of setup will need to be determined and an additional setup cost may be applied

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