HOSTED PBX SERVICE. A Detailed Service Overview. GLOBALINX 275 Kenneth Dr., Suite 100 Rochester, NY

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1 HOSTED PBX SERVICE A Detailed Service Overview GLOBALINX 275 Kenneth Dr., Suite 100 Rochester, NY

2 GLOBALINX HOSTED PBX SERVICE Service Guide GLOBALINX Hosted PBX delivers all the PBX features your company needs via any broadband connection without the need for expensive on-site equipment and related maintenance agreements. Eliminate capital expense, complex installations, and dependence on third-party vendors every time you need to make a change to your service. Our efficient implementation simplifies your service and our online portals allow you to make fast and easy changes on your own. Manage call routing, hunt groups, remote call forwarding, follow-me features, and much more from your desktop with the GLOBALINX Assistant Tool Bar and Custom Account Management (CAM) Portal. Unlimited Business Potential With GLOBALINX Hosted PBX, there is no expensive equipment to buy and install, far lower up-front capital expenditures and no ongoing maintenance agreements. Our efficient system simplifies your service. Calling Plan Overview Hosted Voice Calling Plans GLOBALINX Hosted PBX helps you customize your solution to meet the unique needs of your small business. With GLOBALINX Hosted Calling Plans you pay a budgetable lower per-employee rate because you have all your service and minutes (to US, Canada and PR covered in one low monthly fee. Our International dialing plans include highly competitive international calling rate Seasonal Packages Overview GLOBALINX now provides Seasonal packages for our Hosted PBX Calling Plans. These Seasonal packages provide a specially tailored group of tools for calendar oriented businesses and organizations. The Seasonal packages include near real time seat suspension and turn-up capabilities, forwarding and transfer capabilities, unified messaging, automated attendant capabilities, and mobility services. These tools help to control the costs involved with seasonal or calendar based changes, while keeping the feature sets in place to allow a business or organization to communicate effectively with reduced staff and resources. GLOBALINX service packages are available to meet the fluctuating needs of businesses and organizations without the cost and limitation of trying to modify the premises-based telephony platform of a seasonal business. With these packages, retailers can dramatically reduce their total cost of their off-season communications, while leveraging a quick ramp-up to full capacity when their in-season period begins. Customers can vary the number of seats they want in their in-season and off season categories 2. They can also vary the amount of time that their seats can remain in each category 1. 1: Seats may not remain in off-season status for a period greater than 7 months in a twelve month period. 2: At least one (1) seat must remain In-season, during off-season period.

3 GLOBALINX Hosted PBX Is A Complete Solution That Includes: Most calling plans have unlimited dialing to the U.S., Canada and Puerto Rico included Full range of advanced IP features Industry-leading customer service Laptop Control of IP features on laptop through the use of Assistant Tool bar Choice of feature-rich IP phones and hardware Choice of broadband (GLOBALINX Business Class T1, Bonded T1 or Business Ethernet or bring your own broadband) Professional Installation included with every order 3 GLOBALINX Hosted Calling Plans - Office Unlimited For employees calling nationwide Includes unlimited nationwide calling. Includes all of US, Canada and PR Full Suite of Hosted PBX Services Exec/Admn option supports administration of group and seat permissions and configurations at customer s premise includes Voice Mail Assistant Tool Bar Receptionist Controls inbound and outbound calls for up to 200 employees in one or many locations Perform basic functions quickly and easily, such as call transfer via drag and drop Advanced call control features includes: group call park, call barge-in, and busy camp-on Includes unlimited nationwide calling. Including US, Canada and PR Includes the full suite of Hosted PBX Services Receptionist option can supports administration of group and seat permissions and configurations at customer s premise Includes Voice Mail ` GLOBALINX Hosted Calling Plans - Conference/Common Area For locations with minimal long distance calling needs Unlimited local and Inbound Competitive Metered Rates for Intrastate and Interstate LD NETWORK OVERVIEW 3-Professional installation is priced on an ICB basis in orders above 50 seats.

4 DETAILED PLAN FEATURES Voice s Basic s (Class 5) Includes all the basic phone functions like caller ID, call forwarding, call hold, call transfer, call waiting, call return, 3-way calling, redial, do not disturb, speed dial and hook flash. e911 Service Local emergency services. Unlimited On-net Calling All calls placed to other GLOBALINX Hosted Calling Plan customers are free and unlimited. Unlimited Local Calling Free unlimited local calling. Unlimited Domestic Long Distance Unlimited calls to the U.S., Canada, and Puerto Rico. Extension Dialing Using a 2 to 6-digit extension, users can call coworkers within their company regardless of location. Calling Line ID Offers the capability for the outgoing number to be revealed or blocked by the employee. Hold Lets employees put a caller on hold and resume the conversation with the caller at a later time. Anonymous Call Rejection Enables a user to reject calls from anonymous parties. Call Park Enables users to hold a call and retrieve it from another station within a group. Call Pick Up Enables a defined user to answer any ringing line within their call pick-up group. Call Forwarding Call Forwarding in multiple variations including: Busy, No Answer, Always, and Selective, Not Reachable and Do Not Disturb Simultaneous Ring Enables users to have incoming calls ring up to ten phone numbers or extensions at the same time. Sequential Ring Allows users to have up to five phone numbers ring in a specified sequence when they receive incoming calls that meet specific criteria. Push to Talk / Intercom Enables user-to-user intercom service across an enterprise. Can be configured for the called station to answer automatically. Remote Office Lets users place and receive calls from any phone as if they were in the office, avoiding long distance fees and hotel calling surcharges. Speed Dial Speed Dial 8/100 Enables users to dial one or two-digit codes to call up to 8/100 frequently-called numbers or long strings of digits that are hard to remember. Call Logs - on Phone Displays records of the user s most recent incoming, missed, and outgoing calls and allows the user to click-todial any number on the logs.

5 Voice Mail s Voice Messaging Voice Messaging allows users to customize their personal greeting. Users can also listen to forward, delete and save each voice message they receive. During playback, users can fast forward, skip, rewind or pause. Voice Message Indication A stutter tone and visual indicator on the phone indicate a new voice mail message. Voice mail as Get voice mails as attachments. Voice mails are attached in a.wav file. If available, the caller s name and number are included in the subject line. Voice Message Call Back Allows the user to respond to a message by calling the sender directly from the system, removing the hassles of searching for and dialing numbers. Web-based s Voice Mail Portal Enables users to configure their voice service settings from anywhere they have internet access through an easy-to-use web portal. Voice s Including placing and accepting telephone calls, transferring calls, changing telephone settings and 3-way conferencing. Customer Account Manager (CAM Portal) A web-based tool that allows employees to facilitate a variety of phone functions via the web - click-todial, answer call, call hold & transfer, and configure services. Assistant Tool Bar GLOBALINX Assistant Tool Bar is a light weight desktop communications management product for everyday users of Microsoft Outlook, Microsoft Internet Explorer. Users can manage incoming and outgoing messages, maintain up-to-date connection information, and configure controls on calls and voice mail. Group Administrator s Dialing Restrictions Allows the administrator to set the calling policy for each user, from most restrictive (internal extension dialing only) to least restrictive (domestic long distance, and international dialing). Music on Hold Plays music to parties on hold. Group administration may replace the default music by uploading a.wav file. Device Inventory Via the web portal, administrators can inventory their Integrated Access Devices, gateways, and IP phones. Devices are easily added, deleted, and modified by calling GLOBALINX. Password Management Group administrators can re-set user passwords for the web-based portal and the voice mail system. Customer Account Management (CAM) Portal Allows administrators to easily view and manage their voice services online.

6 OPTIONAL ADD-ONS Additional functionality can be added to your GLOBALINX Hosted PBX Service, giving your business even more administrative options and productivity features. Auto Attendant The Auto Attendant serves as an automated receptionist that answers the phone and provides a personalized message to callers with options for connecting to the operator, dialing by name or extension, or connecting any number of configurable extensions. Additionally, for maximum flexibility, the Auto Attendant can be configured to provide separate business and after hours greetings. Receptionist Receptionist is an attendant console for use by receptionists or telephone attendants who manage and screen inbound calls for enterprises. Receptionist users can perform basic functions quickly and easily, such as call transfer via drag and drop, view busy lamp field status and pick-up calls for monitored personnel. Advanced call control features include group call park, call barge-in, and busy camp-on. Local Appearance Forwarding Numbers Basic dedicated forwarding service or use as a market expansion line so that your business can enjoy a local appearance anywhere in the country. Hunt Groups Hunt Groups allow for automatic distribution of incoming calls to two or more extensions. Extensions may be dialed simultaneously or sequentially and include options for simultaneous ringing and weighted distribution. Shared Call Appearance w/ Line Status Monitoring Allows users to see when a shared line is active on another phone. Users can make a call on an active line that is not in direct use by them. Audio Conferencing And Collaboration Integrated web and audio conferencing functionality supports 2 to 97 participants per call, allowing users to schedule anything from team meetings to prospect-facing webcasts. Easily create, view, modify, and send conference reservations through the web portal. Service includes conference recording and playback capabilities. Toll-Free Numbers Add toll-free numbers to make it even easier for customers to contact you. Toll-free numbers can be configured to forward toll-free calls to your auto-attendant, hunt group, call center, or any other extension you feel would benefit your business and your customers. Toll-free minute bundles are also available. Vanity Telephone Numbers You may request vanity toll-free numbers like FLOWERS to help you gain mindshare with your customers. If a number you request is available, GLOBALINX will add it to your account just like any other toll-free number. Voice Mailboxes This independent voice mail package with a dedicated phone number can be used by one or many employees to check and receive voice mail messages in the office or on the road.

7 Detailed Group s Auto Attendant s IVR-Automated menus Allow incoming callers to self-direct calls to the appropriate party, which ensures an efficient calling experience. Customizable Menu Options Enables businesses to customize the auto attendant to meet their unique needs. Dial by Extension Allows callers to reach employees by dialing their extension at any time during the auto attendant greeting. Dial by Name Allows callers to reach employees by dialing the letters of the employee s first or last name. Holiday Schedule Group administrators can designate business holidays and set an after-hour greeting for those scheduled dates. Day/Night Schedule Enables group administrators to establish a different Auto Attendant greeting and call flow outside of normal business hours or Receptionists. Transfer to Operator A business can configure the phone menu options to include a transfer to the operator or front desk receptionist, for example. Record Greeting Remotely Enables group administrators to record greetings remotely in case changes arise unexpectedly. Record User Names Employees can record their name associated with their greeting, this name is played when callers dial by name or extension from the Auto Attendant. Audio Conferencing and Collaboration Audio & Web Conferencing Provides one platform for audio conferencing and document sharing. Web-based Conference Management Allows users to quickly create audio and web conferences, setting presenters, reoccurring conferences, and reminder notices. Reservations can be easily viewed, modified, and sent through the web portal. Small to Large-scale Conferencing Conferencing supports 2 to 97 participants per call allowing users to schedule anything from team meetings to prospect-facing webcasts. Conference Setting Controls Multiple controls allow presenters to record the conference, mute/drop participants, lock conference, and more. Record Conferences Record conferences for playback at any time to free up presenter s time from re-presenting over and over again or save recordings as knowledge references. WANT SOME? Call GLOBALINX at for a full-fledged, no nonsense review of your voice and data needs.