SEASON TICKET HOLDER BROCHURE

Transcription

1 SEASON TICKET HOLDER BROCHURE 2016

2 TABLE OF CONTENTS MyBlueJays TM is Back!... 5 Account Management... 9 Exclusive Events...13 Benefits & Discounts...17 Ticket Exchanges...25 Donating Tickets...29 Seating Map & Pricing Regular Season Schedule...32 Contact Information...35 PAGE 2 PAGE 3

3 MYBLUEJAYS IS BACK FOR 2016! Your Season Tickets will be delivered to you on your MyBlueJays Card, and you can manage them online via MyBlueJays. PAGE 4 PAGE 5

4 Your MyBlueJays Card can be used to enter Rogers Centre for Blue Jays games, and to pay for Rogers Centre concessions and Jays Shop merchandise with stored ecash, all while earning you points towards unique rewards throughout the season! You can redeem your MyBlueJays points through Marketplace and Auctions for once-in-a-lifetime experiences, such as throwing out the ceremonial first pitch, or watching a game in a luxury suite with Blue Jays alumnus. Accessing your tickets: All of your ticket management will be done by logging into MyBlueJays, and selecting Manage My Tickets. When you attend games, simply scan your MyBlueJays Card or your smartphone displaying your virtual card (accessed via MLB Ballpark App) at the gate to enter the stadium and enjoy the game. You will be issued a locator slip for each ticket bearing the applicable seat location and other information. Points, points, points: We want you to have even more opportunities to earn points throughout the season will offer new ways to earn! You asked, we responded: Look for new experiences and items available in the MyBlueJays Marketplace and Auctions, based on your suggestions! Use your smartphone: Don t forget that you can use the virtual version of your MyBlueJays Card on most smartphones in the same way you use the physical Card by logging in through MLB Ballpark App. This year, you ll see even greater integration of the MyBlueJays home page on the mobile site. You will receive a MyBlueJays brochure with your 2016 Season Ticket package outlining the ways you can earn points and the schedule of Auction and Marketplace items for For more information on the MyBlueJays program, as well as Frequently Asked Questions and Tutorials, please visit bluejays.com/mybluejays. PAGE 6 PAGE 7

5 ACCOUNT MANAGEMENT Season TIcket Holder Gate Entrance and Subscriber Services Window Making Changes to Your Account Reissuing Misplaced or Stolen Tickets Prohibited Uses of Tickets PAGE 8 PAGE 9

6 Season Ticket Holder entrance at Gate 6A and Subscriber Services Windows at Gate 7 box office Gate 6A is a dedicated Season Ticket Holder entrance! This entrance is for Season Ticket Holders, Ticket Partners and their guests. To enter at this gate, you will need one of the following: MyBlueJays Card, or Virtual MyBlueJays Card on a smartphone, or Print-at-home ticket from the original season ticket subscription. Windows 1, 2 and 3 of the Gate 7 box office at Rogers Centre are dedicated to subscriber services on game days from 90 minutes before the first pitch to the end of the 2nd inning. Subscriber services windows can be used to purchase additional tickets, complete ticket exchanges, load ecash to your MyBlueJays Card and manage your account. Account changes Please help us serve you better by remembering to update your account information with the correct contact name, mailing address, address and phone numbers of the person designated to receive account information and tickets. To make changes to your account, log into MyBlueJays, or contact your Account Executive, whose name appears on your season ticket renewal form or order confirmation form. Reissue misplaced or stolen tickets Tickets that are misplaced or stolen can be reissued by logging in to MyBlueJays and reprinting the tickets. Once a ticket has been reissued, the original ticket becomes null and void. Prohibited uses of tickets No tickets may be used for advertising, promotion (including contests, giveaways and sweepstakes) or any other trade or commercial purposes without the prior written consent of the Toronto Blue Jays. PAGE 10 PAGE 11

7 EXCLUSIVE EVENTS As a Toronto Blue Jays Season Ticket Holder you will be invited to attend exclusive events throughout the year. PAGE 12 PAGE 13

8 STH FAN FESTIVAL STATE OF THE FRANCHISE STH PLAYER AUTOGRAPH NIGHT PREGAME BATTING PRACTICE Expect a great day of fun and excitement for the entire family when Season Ticket Holders take over the stadium. Cheer on your Toronto Blue Jays while they re on the road by watching an away game on the giant video board at Rogers Centre. Enjoy exciting activities like playing catch on the field, inflatables, face painting, games and giveaways. NEW THIS YEAR: Registration will be conducted through MyBlueJays as a Marketplace item. To ensure the best experience possible for all those in attendance there will be a limited number of spaces available and registration will be done on a first come first served basis. Attendees will be required to present their MyBlueJays Card to gain access to this event. An exclusive opportunity for Season Ticket Holders to meet with senior members of the Toronto Blue Jays front office for a candid Q&A on the overall philosophy and direction of the organization. Join us postgame on the field at Rogers Centre one night this season where Season Ticket Holders will have an exclusive opportunity to get autographs from Toronto Blue Jays players. NEW THIS YEAR: Registration will be conducted through MyBlueJays as a Marketplace item. To ensure the best experience possible for all those in attendance there will be a limited number of spaces available and registration will be done on a first come first served basis. Attendees will be required to present their MyBlueJays Card to gain access to this event. Get right down on the field to watch your Toronto Blue Jays take batting practice and prepare for the game from our designated Season Ticket Holder area. Season Ticket Holders will be able to register for one pregame batting practice visit during the 2016 season from a list of available dates. NEW THIS YEAR: Registration will be conducted through MyBlueJays as a Marketplace item. To ensure the best experience possible for all those in attendance, there will be a limited number of spaces available for each available date and registration will be done on a first come first served basis.event details subject to change without prior notice. Event details subject to change without prior notice. Some conditions apply. Event details subject to change without prior notice. Some conditions apply. PAGE 14 PAGE 15

9 BENEFITS & DISCOUNTS Scanning your MyBlueJays Card, or using your smartphone, when you enter the gate or buy concessions or merchandise will help you earn additional benefits. PAGE 16 PAGE 17

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11 Access to Postseason Season Ticket Holders are eligible to purchase Toronto Blue Jays Postseason tickets before the general public. Jays Shop VIP discount Your MyBlueJays Card will save you 20% off most regularly-priced Toronto Blue Jays and Major League Baseball merchandise at any Jays Shop location, including the Stadium Edition at Rogers Centre Gate 5, stadium kiosks, and the new flagship location at the Eaton Centre. Simply attend in person and present your MyBlueJays Card. You may be required to present photo identification. The 20% merchandise discount is available on all regularly-priced Toronto Blue Jays and Major League Baseball merchandise at the listed locations with the exception of game-used/game-ready merchandise, custom cresting services, publications, gift cards, admission tickets, shipping charges and surcharges. The 20% merchandise discount cannot be combined with any other discounts or offers. The 20% merchandise discount benefit is valid until the end of the final home game of the 2016 Toronto Blue Jays regular season on Thursday, September 29, Storing and using ecash Your MyBlueJays Card can be loaded with ecash up to a maximum dollar value of $2,000 CDN. You can load and reload ecash on your Card through your online MyBlueJays account or by visiting the Rogers Centre Gate 9 Box Office during regular hours of operation. ecash stored on your Card can be used to purchase, in person, any product at selected merchandise and concession kiosks inside Rogers Centre and at the Jays Shop locations inside Rogers Centre and at the Eaton Centre. You can return merchandise purchased using stored ecash by showing your receipt to the place of purchase within 30 days. Your purchase can be exchanged only for merchandise of equal or greater value at the time of the return. Unfortunately, we are currently unable to accept returns for store credit. ecash stored on your card can be used to purchase, in person, any of the food or beverage items available at selected Rogers Centre fixed food and beverage concession stands. For clarity, you cannot use the ecash stored on your card to pay for food or beverages at any Rogers Centre restaurant (e.g. Sightlines, Arriba, TD Comfort Clubhouse), mobile food and beverage vendors (carts and hawkers) or in Rogers Centre luxury suites. ecash stored on your card is not redeemable/ refundable for cash. ecash stored on your card is not transferable. In order to use ecash, the cardholder may be required to present photo identification. ecash stored on your card can be used in conjunction with cash, debit or credit card for the purchases specified above. Any promotional ecash loaded on the card by the Toronto Blue Jays Baseball Club will expire at the end of the final home game of the 2016 Toronto Blue Jays regular season on Thursday, September 29, Any ecash loaded on the card by the Season Ticket Holder that remains unused at the conclusion of the 2016 Toronto Blue Jays season (i.e., including the 2016 Postseason, if applicable) will remain in your account. PAGE 20 PAGE 21

12 Season Ticket Holder Wall Of Fame In recognition of your commitment to the team, see your name displayed all season long on the digital Wall of Fame, located on the 100 level concourse behind home plate, near aisle 123. Preferred Acura Luxury Suite Rate Receive a preferred rate on a regular priced single Acura luxury suite for a corporate or personal event during a Toronto Blue Jays 2016 regular season game. PAGE 22 PAGE 23

13 TICKET EXCHANGES Ticket Exchanges (Before a Game is Played) Ticket Exchanges (After a Game is Played) Designated Ticket Partner Exchanges Donating Your Tickets PAGE 24 PAGE 25

14 TICKET EXCHANGES BEFORE A GAME IS PLAYED Tickets from a 2016 Toronto Blue Jays full season ticket subscription can be exchanged in advance of the game on a ticket-for-ticket basis only for games scheduled to be played during the 2016 regular season. Replacement tickets must be selected at the time the original tickets are returned to complete the exchange process. There will be no future ticket credits provided and no credit will be issued to the account. Maximum of 40 tickets can be exchanged per account per season. Maximum of 4 tickets can be exchanged per account per season for Canada Day, New York Yankees and Boston Red Sox games and a maximum of 10 tickets can be exchanged per account for any other game. Exchanges are not available for the first 2016 home game. Exchanges must be completed at least 24 hours prior to the date on the original ticket. Tickets can be exchanged by logging into MyBlueJays or at the subscriber services windows at the Gate 7 box office on game days or to the Gate 9 box office on non-game days. The replacement ticket(s) will be issued for the 2016 Toronto Blue Jays regular season based on availability, in a seating area of equal or lesser value than the original ticket(s). Only tickets from the Season Ticket Holder's 2016 full season ticket subscription can be exchanged. In other words, there are no exchanges for tickets acquired through a previous ticket exchange, from other subscription packages, from group sales, or as single game tickets. Only Season Ticket Holders and designated Ticket Partners can exchange tickets from their own account. Valid ID is required at the box office. Exchanges not available until March TICKET EXCHANGES AFTER A GAME IS PLAYED If you are unable to exchange tickets from your 2016 full season ticket subscription in advance of the game, there are still opportunities to exchange them for your choice of three designated games played during the 2016 Toronto Blue Jays regular season: Wednesday, May 18 vs. Tampa Bay Rays Tuesday, June 21 vs. Arizona Diamondbacks Friday, August 26 vs. Minnesota Twins Maximum of 20 tickets can be exchanged per account per season with a limit of 10 tickets per designated game. Tickets can be exchanged by visiting the subscriber services windows at the Gate 7 box office on game days or to the Gate 9 box office on non-game days. The replacement ticket(s) will be issued for the 2016 Toronto Blue Jays regular season based on availability, in a seating area of equal or lesser value than the original ticket(s) and will be limited to the 200 Level Bases, Field Level Bases, 100 Level Outfield, 200 Level Outfield and 500 Level seating. Only tickets from the Season Ticket Holder's 2016 full season ticket subscription can be exchanged. In other words, there are no exchanges for tickets acquired through a previous ticket exchange, from other subscription packages, from group sales, or as single game tickets. Only Season Ticket Holders and designated Ticket Partners can exchange tickets from their own account. Valid ID is required at the box office DESIGNATED TICKET PARTNER EXCHANGES Designated Ticket Partners can perform ticket exchanges based on the above exchange policies, unless the Club is otherwise notified by the primary Season Ticket Holder to deactivate this privilege. Exchanges done by Designated Ticket Partners count towards the Season Ticket Holders exchange limits. Designated Ticket Partners will have access to perform exchanges at the box office only and will not have access to exchange tickets online. Once a ticket has been transferred out of the primary Season Ticket Holder account, that ticket can no longer be exchanged online and can only be exchanged at the box office, even if the ticket is transferred back to the Season Ticket Holder PAGE 26 PAGE 27

15 THE BLUE JAYS CARE ABOUT PUTTING KIDS UP FRONT! We are thrilled to announce that the Toronto Blue Jays, through Jays Care Foundation, have continued our partnership with KIDS UP FRONT to provide an outlet for Ticket Holders to donate tickets to children who otherwise would not have the opportunity to experience the excitement of a Blue Jays game this season! How are the tickets distributed? Kids Up Front Foundation Toronto is a charitable organization that provides access to arts, culture, sport and recreation for children who otherwise do not have the opportunity. Your donated tickets will be distributed to children and families from more than 200 participating charities and social service agencies in and around Toronto. How do fans donate their Blue Jays tickets? Tickets can be donated in one of 4 ways: 1) MyBlueJays: Log into MyBlueJays and select the "donate tickets to charity" action when managing your tickets. 2) transfer your tickets to [email protected]. 3) Mail\Courier: Kids Up Front Foundation Toronto Corus Quay, 25 Dockside Drive Toronto, ON M5A 0B5 4) Call: Tickets are accepted until noon on the day of an evening game, and 5 p.m. the day before an afternoon game (5 p.m. on Friday for weekend games). That said, the more notice the better! Will a tax receipt be provided for my ticket donation? Yes! If you purchased the tickets and can provide proof of purchase including the donor's name and mailing address then Kids Up Front can issue you a charitable tax receipt for the purchase price of the tickets. Why donate tickets to Kids Up Front? To provide children who otherwise wouldn't have an opportunity to experience the Toronto Blue Jays! PAGE 28 PAGE 29

16 TV TORONTO BLUE JAYS FRONT STREET SEATING MAP AND PRICING STADIUM SECTION FULL SEASON PRICE IN THE ACTION TD COMFORT ZONE PREMIUM DUGOUT FIELD LEVEL INFIELD 200 LEVEL INFIELD FIELD LEVEL BASES 200 LEVEL BASES 100 LEVEL OUTFIELD 200 LEVEL OUTFIELD 500 LEVEL $18,630 $5,670 $4,860 $4,779 $4,779 $3,564 $3,564 $2,430 $2,106 $1,134 Ticket prices are per seat and include applicable taxes. Ticket prices do not include service, delivery or other similar charges. Seats are subject to availability at the time of purchase. The Toronto Blue Jays reserve the right to limit the availability of seats for sale in any section or price category. BLUE JAYS WAY A D C 130B A B 524B 224A 8 524A A D 113C 113B A N NON-ALCOHOL SEATING AREA WHEELCHAIR ACCESS SIMCOE STREET BREMNER BOULEVARD PAGE 30 PAGE 31

17 2016 REGULAR SEASON SCHEDULE PREMIUM REGULAR AWAY All times are Eastern (Toronto) time. Times, opponents and dates are subject to change. Schedule as of September 8, 2015 APRIL SUN MON TUE WED THU FRI SAT :05PM :35PM 24 OAK 4 7:10PM 5 7:10PM D 25 CHI CHI 6 1:10PM CHI JULY :10PM 22 OAK :10PM 9 16 D 23 OAK 30 D SUN MON TUE WED THU FRI SAT 3 CLE 10 DET 17 OAK 4:05PM 24 SEA 31 1 CLE KC KC KC DET DET ALL-STAR BREAK OAK 10:05PM ARI ARI SEA 9:40PM 3:40PM 25 SD 26 SD 27 SD 12:37PM :07 2 CLE 9 DET 16 OAK 4:05PM 23 SEA 30 1:07 MAY SUN MON TUE WED THU FRI SAT 1 1:10PM 8 LAD 15 TEX 3:05PM 22 MIN 2:10PM 29 2 TEX 9 SF 10:15PM 16 3 TEX 10 SF 10:15PM TEX 11 SF 3:45PM TEX LAD TEX 8:05PM 19 MIN 8:10PM 26 D AUGUST 20 MIN 8:10PM 27 7 LAD 14 TEX 8:05PM 21 MIN D 28 SUN MON TUE WED THU FRI SAT 7 KC 2:15PM 14 HOU 21 CLE 1:10PM 28 MIN 1 HOU 8:10PM HOU 8:10PM LAA HOU 8:10PM :05PM 24 LAA 31 4 HOU 8:10PM 5 KC 8:15PM HOU CLE 7:10PM LAA MIN 6 KC 7:15PM 13 HOU 20 CLE 7:10PM 27 MIN JUNE SUN MON TUE WED THU FRI SAT 5 1:35PM :35PM 26 CHI 2:10PM 6 DET 7:08PM 13 PHI 7 DET 7:08PM 14 PHI 12:37PM ARI 27 COL 8:40PM 28 COL 8:40PM 1 8 DET 1:08PM 15 PHI 22 ARI 4:07PM 29 COL 3:10PM PHI 7:10PM CHI 8:10PM 30 CLE SEPTEMBER/OCTOBER 4 D CHI 2:10PM SUN MON TUE WED THU FRI SAT 4 1:10PM LAA 3:35PM :35PM 5 D SEA 10:10PM SEA 10:10PM :37PM 21 SEA 3:40PM :10PM LAA 10:05PM 16 LAA 10:05PM :10PM 3 D 10 D 17 LAA 9:05PM 24 D 1 D PAGE 32 PAGE 33

18 CONTACT US SEASON TICKET SERVICES DEPARTMENT ERIK BOBSON MANAGER JONATHAN BAGNELL ACCOUNT EXECUTIVE KRISTOPHER ERICKSON ACCOUNT EXECUTIVE ADAM HAGERMAN ACCOUNT EXECUTIVE GENERAL INQUIRIES MYBLUEJAYS INQUIRIES MAILING INFORMATION TORONTO BLUE JAYS BASEL CLUB One Blue Jays Way, Ste 3200 Toronto, ON M5V 1J1 PAGE 34 PAGE 35

19 TORONTO BLUE JAYS, JAYS SHOP, MYBLUEJAYS and all related marks and designs are trademarks and/or copyright of Rogers Blue Jays Baseball Partnership PAGE 36