Questions about your U.S. Bank FlexPerks Visa Account Call Cardmember Services

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1 Questions about your U.S. Bank FlexPerks Visa Account Call Cardmember Services Get 24-hour cardmember service for any account inquiries or to report a lost or stolen card. U.S. Bank FlexPerks Travel Rewards Visa Signature card (Outside U.S. or Canada, , call collect) We accept relay calls. U.S. Bank FlexPerks Select Rewards Visa card (Outside U.S. or Canada, , call collect) We accept relay calls, For technical support for the U.S. Bank FlexPerks Go Mobile app We accept relay calls. Frequently Asked Questions Applying for the U.S. Bank FlexPerks Travel Rewards Visa Signature card How can I check the status of my application? Please call and choose option 1 (check the status of an applications) for the status of an application. For your security, you will be required to enter your Social Security number to locate the application. Additional verification item(s) may be needed What will be my credit limit? Your application will be reviewed by our credit department, and your credit limit will be determined after your application has been approved. Your credit limit is determined using a combination of the information that you provide in the application and information we receive from your credit bureau report. Will I receive an instant decision? Yes, you may be approved immediately. For applications that require additional review, you will receive a message instantly indicating additional review is necessary and a final decision regarding your credit card application will arrive via the U.S. Mail within 7-10 business days.

2 What will the instant credit limit be? Your temporary credit limit will be displayed after you have been approved for the card and it will be a portion of your approved credit limit. How long will it take to receive my card? If approved, you ll receive your Welcome Kit via the U.S. Mail within 7 10 business days, which will include your card. Where do I find privacy information? Your privacy and security are important to U.S. Bank and we are committed to protecting your information. Learn more at Using the Virtual Card If I apply for a FlexPerks Visa card, do I need to get instantly approved to have access to the virtual card? Yes, you will only have access to the virtual card if you are instantly approved. If not instantly approved, you ll receive notification of the status of your application via the U.S. Mail within 7 10 business days. How do I access the virtual card? Instantly approved cardmembers will be prompted to set up the virtual card. Existing cardmembers can select the Wallet option to setup the virtual card. Setup includes an opt-in to receive a text message via your phone. Existing cardmembers will need to login with their personal ID and password. A one-time password will then be sent which you must use in order to set up a PIN to access the virtual card. To retrieve the virtual card, you will need to leave the U.S. Bank FlexPerks Go Mobile app, re-launch it and follow the prompts. The virtual card will then be displayed for your immediate use. Where can I use my virtual card? The virtual card can be used anywhere Visa is accepted online. Some in-store retailers may accept a virtual card, but acceptance is not guaranteed. Your virtual card will not be accepted for casino purchases or for cash advances at ATMs or for other advances as defined in the Cardmember Agreement. How do I use the virtual card? The virtual card will have all of the necessary information you need to complete a transaction, if the merchant accepts virtual cards. Managing my FlexPerks Visa card Account How can I use the U.S. Bank FlexPerks Go Mobile app to manage my FlexPerks account? As a cardmember you can use the app to view your account summary, see recent

3 transactions, and make a payment. You must be enrolled in Online Banking to access My FlexPerks Visa Account. You may be charged access rates by your carrier, dependent upon your individual plan. Can I access my FlexPerks Visa card account online? Yes. You can access your card account by enrolling in U.S. Bank Online Banking. With just a few clicks, you'll be in the know about your balance, your account activity and more. You can also pay your statement online and access your account using your mobile phone. How do I enroll in Online Banking? Go to select "Full Site" at the left-hand bottom of the page. Under Login click Get Instant Access. Then simply follow the online instructions. How many of my FlexPerks transactions can I view? With the U.S. Bank FlexPerks Go Mobile app you can view a maximum of the last 25 transactions. You can see all of your transactions at our Online Banking. Can I make a payment to my FlexPerks Visa account with the U.S. Bank FlexPerks Go Mobile app? Yes, the app has the ability to process a payment. Payment accounts must be set up and managed at usbank.com for payment processing via the U.S. Bank FlexPerks Go Mobile app. What if I have more than one U.S. Bank FlexPerks Travel Rewards Visa Signature card account? For the account servicing function you can select the account you want to view/service. Learn More Exclusive Benefits of your U.S. Bank FlexPerks Credit Card U.S. Bank FlexPerks Travel Rewards Visa Signature card: Earn 20,000 enrollment FlexPoints with a new FlexPerks Travel Rewards Visa Signature card after you spend $3,500 in Net Purchases within four months of account opening 1 Earn 1 FlexPoint for every $1 in Net Purchases 2 Earn double FlexPoints for gas, grocery or airline purchases - whichever you spend the most on each monthly billing cycle 3 Earn double FlexPoints on most cell phone purchases, including monthly bills 4 Earn triple FlexPoints for qualifying charitable contributions you make with your card 5 No Foreign Transaction Fees Your card features smart chip technology which provides even better acceptance and security in Canada and overseas. No cap on the number of FlexPoints you can earn

4 Award travel starting at just 20,000 FlexPoints, with air, hotel and package options from more than 150 airlines and thousands of hotels 6 Invitations to exclusive FlexPerks events like movie premieres, concerts, sporting events, fine dining and more. Earn up to a $25 airline allowance with each award ticket, which can be used toward baggage fees, or in-flight food, drinks or entertainment 7 24/7 Concierge Service can help you with restaurant recommendations, reservations or even vacation planning assistance. Call National Car Rental discounts including up to 25% off and a Free Rental Day each year 9 BostonCoach chauffeured car service with cardmember discounts in hundreds of cities worldwide. Visa Signature Luxury Hotel Collection offers top-flight resorts and hotels in stunning destinations worldwide. You receive the best available rate and other exclusive perks when you use your FlexPerks Visa Signature card. 10 We will first consider you for the U.S. Bank FlexPerks Travel Rewards Visa Signature card. If you are not eligible for the Travel Rewards card, you'll automatically be considered for the U.S. Bank FlexPerks Select Rewards card which earns 10,000 Enrollment Bonus FlexPoints after spending $1,000 within the first four months, and earns 1 FlexPoint for every $2 in net purchases. The Select Rewards card is not eligible for the double FlexPoints on highest spend in each monthly billing cycle and on cell phone expenses but does earn 1.5 FlexPoints for charitable donations, charges foreign transaction fees, and does not earn the up to $25 airline allowance U.S. Bank FlexPerks Select Rewards Visa card: You will earn 10,000 enrollment FlexPoints once you are approved for a FlexPerks Select Rewards Visa card and have spent $1,000 in Net Purchases within four months of account opening 1 Earn 1 FlexPoint for every $2 in Net Purchases 2 Earn triple FlexPoints (1.5 FlexPoints for every $1) for qualifying charitable contributions you make with your card 5 No cap on the number of FlexPoints you can earn. Rewards starting at just 5,000 FlexPoints including merchandise, gift cards and statement credit. Award travel starting at just 20,000 FlexPoints, with air, hotel and package options from more than 150 airlines and thousands of hotels 6 To learn how you can earn 20,000 FlexPoints by submitting your favorite travel photo, visit 1. One-time 20,000 bonus FlexPoints will be awarded when you re approved for a new FlexPerks Travel Rewards Visa Signature card and net purchases (purchases minus credits and returns) totaling $3,500 or more post to your account within four months from account opening. Applicants for the FlexPerks Travel Rewards Visa Signature Card who only qualify for and receive a FlexPerks Select Rewards Visa Card earn 10,000 bonus FlexPoints when net purchases totaling $1,000 post to your account within four months from account opening. Please allow 6-8 weeks for your bonus FlexPoints to be credited to your FlexPerks account. You re eligible to receive one-time bonus FlexPoints for each new FlexPerks Travel Rewards and FlexPerks Select Rewards account type. Existing and previous FlexPerks Travel Rewards and

5 FlexPerks Select Rewards accounts do not qualify for bonus FlexPoints for a similar account type. One-time bonus FlexPoints do not apply toward account upgrades. Use of the FlexPerks Travel Rewards Visa Card is subject to terms and conditions of the FlexPerks Travel Rewards Visa Cardmember Agreement, which may be amended from time to time. This offer may not be combined with any other bonus offer. Offer is subject to credit approval. 2. U.S. Bank will credit your FlexPerks Travel Rewards Visa Signature account with FlexPoints as follows. Yearly award level: For net purchases (purchases minus credits and returns) less than or equal to $120,000, earn one FlexPoint for every $1. If during the calendar year net purchases exceed $120,000, all FlexPoints for the remainder of the calendar year are earned at a rate of one FlexPoint for every $2. Exemption: FlexPerks Travel Rewards Visa Signature AutoPay Cardmembers who select the full payment option on the first available payment date after their statement date. FlexPerks Select Rewards Visa cardmembers will earn one FlexPoint for every $2. FlexPoints will be awarded as long as your account is open and not 5 days or more past due at the close of your Visa billing period. We will not award FlexPoints for advances, convenience checks, balance transfers, interest charges and fees, credit insurance charges, or transactions to fund certain prepaid card products. We reserve the right to adjust the number of FlexPoints for purchases or to stop issuing FlexPoints for purchases on the account, upon notice to you. Refer to the FlexPerks Travel Rewards Visa Signature Cardmember Agreements for full details. 3. FlexPerks Travel Rewards Visa Signature cardmembers may earn additional FlexPerks for purchases at merchant locations in one of the following consumer card categories: airline, gas or grocery (each, a category ). Cardmembers will earn FlexPoints at a rate of two FlexPoints for every $1 in the one category in any given monthly billing cycle that has the highest total of net purchases charged to the account (the highest category ). In addition, FlexPerks Travel Rewards Visa Signature cardmembers will be awarded FlexPoints at the rate of two FlexPoints for every $1 in net purchases during the current month s billing cycle for any merchant location that classifies itself as having telecommunication services/products. The FlexPerks Select Rewards Card is also not eligible for the double FlexPoints on highest spend in each monthly billing cycle In all cases, U.S. Bank does not have the ability to control how a merchant chooses to classify their business and therefore reserves the right to determine which purchases qualify for additional FlexPoints. 4. Cardmembers will be awarded FlexPoints at the rate of two FlexPoints for every $1 in Net Purchases during the current month's billing cycle for any merchant location that classifies itself as having telecommunication services/products. U.S. Bank does not have the ability to control how a merchant chooses to classify their business and therefore reserves the right to determine which purchases qualify for additional FlexPoints. 5. FlexPerks Travel Rewards Visa Signature cardmembers will earn FlexPoints at a rate of three (3) FlexPoints per every $1 in Net Purchases and FlexPerks Select Rewards Visa cardmembers will earn FlexPoints at a rate of 1.5 FlexPoints per every $1 in Net Purchases during the current month's billing cycle for any merchant location that classifies itself as a Charitable and Social Service Organization. U.S Bank does not have the ability to control how a merchant chooses to classify their business and therefore reserves the right to determine which purchases qualify for additional FlexPoints. Bonus FlexPoints will be awarded within 60 days of donation. 6. You will have the ability to redeem FlexPoints for award travel on more than 150 airlines. FlexPerks Cardmembers may redeem if their accounts are open and in good standing under the terms of their Cardmember Agreement. All FlexPoints redemptions are final. FlexPoints are not transferable, are not redeemable for cash and cannot be used as payment for obligations owed to U.S. Bank or its affiliates. There are no refunds, exchanges, replacements or conversions for currency, credit, other points or rewards for no-shows or unused portions or rewards. Determination and payment of tax liability is the sole responsibility of the cardmember. We reserve the right to verify and adjust FlexPoints at any time before or after posting any redemption. Once you or we close your account for any reason, all accumulated FlexPoints may be forfeited. Cardholders must have a Frequent Flyer number with the airline if they wish to earn Frequent Flyer miles on their award ticket. You may redeem FlexPoints to purchase travel rewards. All travel reservations must be booked online through the Rewards Center at usbank.com or by phone at (only airline tickets may be booked over the phone). FlexPoints are considered fully redeemed when a confirmation number is issued and FlexPoints are deducted from your balance. Travel rewards can be issued in any individual s name, but FlexPoints used for the purchase must be redeemed by an authorized Cardmember on the Account. U.S. Bank and our third party vendor(s) shall not be liable for any bodily and/or property damage that may result from your use of travel rewards, or the performance by the travel providers (e.g., airlines, hotels, etc.).your redemption for or purchase of travel rewards constitutes your agreement to the terms and conditions of our third party vendor(s). If you book travel through the Rewards Center at usbank.com, please refer to additional terms and conditions provided in the online redemption process. If you book travel by phone, a $20 Travel Advisor Consultation fee will be charged per award ticket, and please refer to additional terms and conditions provided on your travel itinerary. Airlines may impose additional fees that are not included in your award ticket, including but not limited to fees for seating, luggage and changing your ticket. 7. FlexPerks Travel Rewards Visa Signature cardmembers may receive up to a $25 airline allowance with each redeemed airline award travel ticket. Cardmembers who redeem FlexPoints for award travel may be credited up to $25 on a future statement for qualified purchases made using their FlexPerks Travel Rewards Visa Signature card with the airline carrier providing award travel flight. Qualified purchases are any purchases made with your FlexPerks Travel Rewards Visa Signature card that post to your account under the airline carrier providing your award travel flight between the dates of your award travel flight. Cardmembers must call Cardmember Services at to request a statement credit within 90 days of a qualified purchase. Once the request is approved by Cardmember Services, the cardmember will receive a statement credit within 4 to 6 weeks for the amount of the qualified purchase, up to $25. U.S. Bank does not have the ability to control how a merchant chooses to classify their business and therefore reserves the right to determine which purchases qualify for allowance. You may redeem allowance for qualified purchases only if the outstanding balance of your account is below its revolve limit and if your account is open and in good standing under the terms of your Cardmember Agreement. Once you or we close your account for any reason, your allowance may be forfeited. 8. Cardholders are responsible for the cost of any goods or services purchased by the Visa Signature Concierge on cardholders behalf. 9. Up to 25% discount off each rental. To reserve, book online or call 800-CAR-RENT. Contract ID required at time of reservation. Discount applies to base rate only. Taxes (including GST/VAT), other governmentally authorized or imposed

6 surcharges, license recoupment fees, airport and airport facility fees, fuel, additional driver fee, one-way rental charge and optional items (such as LDW up to US$29.99 per day) are extra. Concession recoupment fees up to 15.5% may be added to the rental rate at some airport locations. Up to 10% may be added to the rental rate if you rent at an off-airport location and exit on our shuttle bus. Renter must meet standard age and driver requirements. Subject to change without notice. Additional terms and conditions may apply. Free National Car Rental day. Coupon is valid through December 31, Three-day rental required with a Saturday-night keep. To reserve, book online or call 800-CAR-RENT. Coupon Code and Contract ID required at time of reservation. One coupon per National rental and void once redeemed. Free day is prorated against basic rate of entire rental period, which does not include taxes (including GST/VAT), governmentally authorized or imposed surcharges, license recoupment/air tax recovery fees, concession fees or optional items. Coupon may not be used on one-way rentals. Renter must meet standard age, driver and credit requirements. Blackout dates may apply. Not valid with any other discounts or promotions. Coupon is subject to availability and good only at participating National locations in the United States and Canada. 24-hour advance reservation required. Offer not valid in the New York Metropolitan area. Offer valid for compact through full-size car. Additional terms and conditions may apply. The Emerald Club and its services require a signed Master Rental Agreement on file. Emerald Aisle is available at select locations only. Expedited counter service available at all other locations Vanguard Car Rental USA Inc. All rights reserved. Sign up ( for a free Emerald Club Membership. 10. View Visa Signature Luxury Hotel Terms & Conditions ( for complete details.