introduction started getting exclusive rewards Overview Website Management Ticket

Transcription

1 introduction getting started exclusive rewards Website Overview 2015 Ticket Management

2 introduction This brochure is designed to give you an overview of Tribe Rewards and all the information you need to get started. From managing your online account, to designating ticket partners, to browsing and redeeming your rewards, we want to help you make the most of Tribe Rewards. Show off your fastball with a Ceremonial First Pitch Hold up the finish line in the Hot Dog Derby Bid on autographed items from your favorite players...or join Tom Hamilton and Jim Rosenhaus for the call in the booth. More Rewards, More Flexibility, More Convenience. 2 Tribe Rewards 2015

3 A MESSAGE FROM MARK SHAPIRO, PRESIDENT Before you read about all the benefits Tribe Rewards has to offer, let me thank you for the support you have shown as a Tribe fan and Season Ticket Holder. Our Season Ticket Holders are the lifeblood of our organization and it is with you in mind that we come to work every day dedicated to bringing a World Series championship home to Cleveland. We ended 2014 on a high note, with breakout pitcher Corey Kluber winning the AL Cy Young award and Yan Gomes and MVP finalist Michael Brantley receiving Silver Slugger awards. We are looking forward to continuing this on-field success in 2015, and we are also incredibly excited to introduce new renovations to Progressive Field that will improve your experience at the ballpark. New bullpens in center field will allow fans to get closer to the players. The expanded Kids Clubhouse will be among the largest family areas in all of sports and will feature new activities such as a virtual locker room, batting cage, whiffle ball field and baseball skills areas. A new twostory bar in right field will give fans a new social area with prime view of the action on the field. The new Right Field District will have food and drink selections from popular local restaurants such as Melt, Barrio and Sweet Moses. These additions to ballpark, among others, will provide you with even more opportunities to create memories with your family, friends, and colleagues. The Tribe Rewards program is designed to give our Season Ticket Holders unique and memorable rewards. You will have the opportunity to join the team for a road trip to New York, watch from the field as the Tribe takes batting practice, receive autographed memorabilia, and more. You have already earned points simply by being a Season Ticket Holder and have the ability to earn more points through game attendance, purchasing additional tickets or merchandise and following the team on social media. We want to make sure you are rewarded for your loyalty to the Indians. introduction After reviewing this packet, if you have any questions regarding your account or Tribe Rewards please review the News Area and FAQ section of or contact your dedicated Client Service Specialist. I look forward to sharing an exciting 2015 season with you at Progressive Field. Go Tribe! Mark Shapiro President, Cleveland Indians Still have questions? Log on to or contact your Client Service Specialist at HITS. Tribe Rewards

4 getting started YOU RE ALREADY A MEMBER! As a valued Cleveland Indians Season Ticket Holder, you re already a Tribe Rewards member and there are already points in your account! Getting started is quick and easy with just a few steps you ll have direct access to all the rewards Tribe Rewards has to offer. 1. Visit 2. Click Log In 3. Use your linked MLB.com address and password to log in to Tribe Rewards. Please note, if you have not yet linked your MLB.com account to your My Indians Tickets account, you can do so at any time at For more details, check the Tribe News section of the Tribe Rewards homepage. TICKET PARTNERS To add a ticket partner, click Ticket Partners (under the Home tab). IF your ticket partner already has a My Indians Tickets account, simply click Add New Ticket Partner and type their name and the address associated with their account. IF your ticket partner does not yet have a My Indians Tickets account, direct them to where they can easily create their own account for ticket management. Once their account is created, click Add New Ticket Partner and type the name and address associated with their new account. PLEASE NOTE: Partner registration is not yet available. Season Ticket Holders will be notified when partner registration is open closer to the start of the 2015 season. In order to log in to Tribe Rewards, your partners will also need to link their My Indians Tickets and MLB.com accounts, which they can do at 4 Tribe Rewards 2015

5 Rewards TIERED REWARDS As a Season Ticket Holder, you are entered into a Tribe Rewards tier based on the number of base and tenure points you earn. Every Season Ticket Holder receives a unique set of rewards specific to their tier: Tiered Rewards TIERED REWARDS Number of point-free ticket exchange dates Access to Platinum and Gold Areas of Tribe events Exclusive Season Ticket Holder item 20% off Indians Team Store merchandise purchases TRIBE REWARDS TIERS Platinum Gold Silver Bronze 250, BASE & TENURE POINTS 249, ,000 99,999-25, , Suite redemption requires Tribe Rewards points - subject to availability Suite Info Suite On-Sale Date March 9 March 10 March 11 March 12 Featured Rewards Check out the featured rewards section for one-of-a-kind items and experiences, such as tickets to see the Indians play the Boston Red Sox at Fenway in August, or the opportunity to spend a game with Mike Hargrove in his personal suite. Ticket Exchange You can use your points to exchange unused tickets (both past and future) for games that are more convenient for your schedule. Depending on your tier, you will also be able to exchange into 20 to 50 games without using any points. Please check the Ticket Exchange Process section for additional important details. Suite Redemption Being an Indians Season Ticket Holder gives you the opportunity to use your points for your very own suite for a game. Autographed Items Use your points for exclusive autographed and game-used items from your favorite Indians players that you won t get anywhere else. Gameday Experiences Make your baseball dreams a reality by stepping onto Progressive Field to throw out a Ceremonial First Pitch, watch batting practice up close, or play catch on the outfield grass. Or give your kids the experience of a lifetime to yell Play ball! or serve as the Tribe s pregame honorary bat kid. Merchandise Add to your Tribe collection with classic bobbleheads, jerseys, shirts, posters, and other unique Indians items. getting started Still have questions? Log on to or contact your Client Service Specialist at HITS. Tribe Rewards

6 FULFILLMENT In 2015, Season Ticket Holders will be able to choose their preferred delivery method when redeeming physical items on the Tribe Rewards website: 1. In-Park Pickup Season Ticket Holders will be able to schedule a pickup at the ballpark at any time throughout the season. You will have the option of picking up your items ingame at the Tribe Rewards kiosk in Section 156 (behind home plate), or picking up on a non-gameday in the Indians executive office. Please allow 3-5 business days for processing. 2. Shipping New this year, you can choose to have your item shipped to your business or home address. Items will be shipped every two weeks. Please note that fulfillment options are subject to change throughout the 2015 season. 6 Tribe Rewards 2015

7 EARNING POINTS Base & Tenure Points Base & Tenure points will represent the majority of your Tribe Rewards points. You will accrue points in your account as payments are made. When you have completed one year of Season Ticket tenure, you will also begin to earn tenure bonus points. Base & Tenure points = 5*(amount spent) + 5*(tenure bonus) Example: John spends $10,000 on Indians Season Tickets and has 3 years of tenure. His total base points will be: 5*($10,000 spend) + 5*(3,000 tenure bonus) = 65,000 base points tenure Bonus Structure 1 year tenure points: 10% of spend 2 year tenure points: 20% of spend 3 year tenure points: 30% of spend 4 year tenure points: 40% of spend Attendance You will earn 70 points for every one of your Season Tickets that is used to attend a game. If you forward your tickets to a Tribe Rewards partner and your partner attends the game, your partner will receive the attendance bonus. Away Game Codes When the Tribe is on the road, watch and listen to the TV and radio broadcasts for special nightly promo codes. You will earn 50 points per correct code entered, with a maximum of 100 points (one radio code, one TV code) per game. Food & Beverage For every Season Ticket that is scanned at the gate, you will also receive 25 Food & Beverage points. This credit is automatic; you don t have to do anything! Merchandise Any time you buy merchandise at the Progressive Field Team Shop or any ballpark merchandise stand, have your ticket scanned or provide your Season Ticket account information to receive 2 points per every dollar spent. 5 year tenure points: 50% of spend 6-10 year tenure points: 75% of spend year tenure points: 100% of spend 20+ year tenure points: 110% of spend Single Game Tickets If you buy additional Indians single game tickets outside of your Season Ticket plan online, you will earn additional Tribe Rewards points. For a limited time only, for every $250 you spend on single game tickets, you will receive an automatic 1,000 points bonus in addition to your normal single game ticket bonus. Social Media Earn points by linking your Facebook and Twitter account to Tribe Rewards. Engage with designated Indians social media accounts throughout the year by re-tweeting, following, and using approved hashtags to receive additional points. Check out the leaderboard on the Tribe Rewards home page to see how many points you ve earned through social media and away game codes compared to other Season Ticket Holders. exclusive rewards Still have questions? Log on to or contact your Client Service Specialist at HITS. Tribe Rewards

8 WEBSITE OVERVIEW Ticket Exchange Process Select past games with unused Select the number of tickets Select the number of tickets tickets or future games you you want to exchange you want to redeem for a cannot attend future game HERE ARE SOME IMPORTANT THINGS TO KNOW ABOUT TICKET EXCHANGES There is a limit of 1,000 total tickets that can be exchanged for each of the 80 games. Look for a green, yellow, or red indication on each game to gauge how many tickets are remaining for exchange. For example, a yellow indicator means a particular game is close to reaching the maximum number of allowable exchange tickets. Exchange tickets can run out, so you are encouraged to submit your exchanges early. To ensure timely online delivery, all ticket exchange submissions must be completed two (2) business days prior to the game date. Your new tickets are added to your My Indians Account within a few days after your submission. 80 games are available for exchange, excluding Opening Day. The points per ticket required for any exchange will vary based on the game you are redeeming. HELPFUL HINT FOR TICKET PARTNERS To give your ticket partners access to the online Ticket Exchange system, add them to the Ticket Partners page on Tribe Rewards. For more information on adding ticket partners, please see the Ticket Partners section of this packet on page 4. All tickets forwarded to registered ticket partners will be available for exchange through the partners Tribe Rewards account. 8 Tribe Rewards 2015

9 SUITE REDEMPTION PROCESS Navigate your calendar and Select your suite type Proceed to checkout to select your desired game. and quantity finalize redemption Your Tribe Rewards tier will determine the number of suites you can redeem for the season as well as your priority in redeeming your first suite(see tiered rewards section.) Suites include 16 tickets. Parking passes are not included with the suite but can be purchased, subject to availability, through your Client Service Specialist. Food is not included, but can be purchased through our suite catering team at Delaware North Companies, which will contact you prior to your suite date. All suite tickets are added to your My Indians Account within a few days of redemption. AUCTIONS Tribe Rewards auctions allow you to bid your points against fellow Season Ticket Holders for a chance to win some of the most exclusive rewards. Each auction has a minimum starting bid and a designated close time. When you submit a bid, those points will be removed from your account. If another Season Ticket Holder outbids you, you will receive notification and your points will be returned to your account. Bypass the entire auction process and redeem the item at the Buy It Now point value. If you want the reward but do not want to participate in the auction process, you have the option to end the auction and buy it immediately. Auction winners will receive confirmation along with details about fulfillment. Website Overview Still have questions? Log on to or contact your Client Service Specialist at HITS. Tribe Rewards

10 MY SCORECARD Rollover Points Season Ticket Holders are able to roll over a percentage of their unused Tribe Rewards points from one season to the next, depending on when they renew their season tickets. Next year, you will be eligible to receive rollover points Earned Base and Tenure Points Base & Tenure points will compose the majority of your Tribe Rewards points. Base points are calculated with the following formula: Base points = 5 * (amount spent) When you have completed one year of Season Ticket tenure, you will begin to earn tenure bonus points. Bonus Points You can earn bonus points by attending home games, entering away game promotional codes, purchasing additional single game tickets, and more Projected Points Still to Be Earned The projected points section summarizes future points that will be earned when outstanding season ticket payments are made. 10 Tribe Rewards 2015

11 first steps Getting Started The Indians have switched to a new, easy-to-use ticketing system called My Indians Tickets. To manage your tickets in our new system, visit indians.com/mytickets, and log in with your account ID and temporary password. If you don t remember your password, click the Reset Password button to have a new password ed to you. Linking your My Indians Tickets account to your MLB.com account To create your login for Tribe Rewards in 2015, you ll need to link your new My Indians Tickets account to your MLB.com account. After your accounts are linked, you can use your MLB.com credentials to log in to My Indians Tickets, Tribe Rewards and the MLB.com Ballpark app. Step 1. Log in to your My Indians Tickets account. Step 2. Click the My Account button, then click the Link MLB Accounts tab in the right corner of the page. Step 3a. If you do not yet have an MLB.com account, you can create one here. Simply enter your address, password and a nickname, and click Create New MLB.com Account. Step 3b. If you already have an MLB.com account, enter your address and your password, and click Link MLB.com Account. Step 4. After your account has been successfully linked, you ll see a confirmation screen that summarizes your linked account. The address and password you have just linked will be your login for My Tickets, Tribe Rewards, MLB.com and the Ballpark app. Still have questions? Log on to or contact your Client Service Specialist at HITS. Tribe Rewards Ticket Management

12 Printing, Forwarding and Recalling Tickets The look of My Indians Tickets is new and improved, allowing you to conveniently manage your digitally delivered tickets. My Indians Tickets provides a secure, password-protected online ticket management system accessible from your desktop, tablet or smartphone. Printing Tickets Step 1. Log in to your My Indians Tickets account at indians.com/mytickets. Step 2. Select the My Ticket Inventory button. Step 3. Select Print Tickets from the Ticket Action dropdown menu. Step 4. Select the event(s) and seat(s) you would like to print. Step 2 Step 5. Continue through the confirmation screens and select the Print Tickets button. Step 6. A new window will pop up with the printable ticket, followed by another window to select the printer. Step 5 Step 6 12 Tribe Rewards 2015

13 Forwarding Tickets Step 1. Log in to your My Indians Tickets account at indians.com/mytickets. Step 2. Select the My Ticket Inventory button. Step 3. Select Forward Tickets from the Ticket Action dropdown menu. Step 4. Select the event(s) and seat(s) you would like to forward. Step 3 Step 5. Click a friend s name from the friends list or add a new friend. Step 6. Click Continue and add an optional personal message, then select Forward Tickets. Step 7. A confirmation will appear stating successful delivery of the tickets. Step 5 Step 6 Still have questions? Log on to or contact your Client Service Specialist at HITS. Tribe Rewards

14 recalling Tickets Step 1. While logged in to My Indians Tickets, click the My History tab, choose Forwards and click the Forward ID that contains the ticket(s) you want to recall. Step 2. Select the ticket(s) you want to recall and click Recall Tickets. Step 3. Enter an optional message to your friend and click Recall Tickets to complete the recall. Step 4. The ticket(s) will be available immediately on your account to manage. Step 1 Step 2 Step 3 14 Tribe Rewards 2015

15 My Tickets Mobile and MLB.com Ballpark app With a smartphone, fans are able to access My Indians Tickets by logging into their account within the MLB.com Ballpark app. Within My Tickets Mobile you can browse your ticket inventory, present digital tickets for admission, forward tickets to a friend and recall tickets. How to Use the App After opening the MLB.com Ballpark app, tap the My Indians Tickets button and log in to your account for access to the features. For fans attending separately from their group, it s strongly recommended that tickets be transferred to each individual prior to entry into the ballpark. Other Features Unlock offers and check in to games using ibeacon technology View your check-in history and access exclusive content with My Journal Explore the park with interactive concourse maps, directories and concession menus Find out your favorite player and ballpark entrance music, with the ability to purchase songs on iphone Contact Fan Services to report any issues or disturbances Still have questions? Log on to or contact your Client Service Specialist at HITS. Tribe Rewards

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