December 2013 E-Newsletter FAQs

Transcription

1 December 2013 E-Newsletter FAQs QUESTIONS AND ANSWERS Q1. Why didn t I receive the Newsletter in the regular mail; I have a valid mailing address? A1. To reduce the impact to the environment, members who have provided us with a valid address and consent to receive communications will be sent the Inner Circle e-newsletter via . If you have not received the e-newsletter, please check your spam and junk mail folders and add noreply@winnerscirclerewards.ca to your contacts list help our s reach their destination. If you do not want to receive e-newsletters via please visit My Account/Profile at and unselect this option. Please know that any offers we send to you via will be available for you at the Winner s Circle Rewards desk or Express kiosk, or on WinnersCircleRewards.ca, even if you do not receive your . Please ensure your information is current and accurate in our system in order to help ensure you receive all promotional communications. NEW YEAR S EVE Q2. When do the New Year s Eve promotions take place? A2. New Year s Eve promotions take place on December 31, 2013 at all 19 OLG Slots & Casinos. Please contact the individual Gaming site for further information. HOLIDAY MENU Q3. Where can I purchase the Festive Holiday Menu items? A3. The Traditional Turkey Dinner and Holiday Feast are available for purchase from December 1-30, 2013 at all Getaway restaurants at the following OLG Slots & Casinos: OLG Casino Brantford, OLG Casino Thousand Islands, OLG Casino Sault Ste Marie, OLG Casino Thunder Bay, OLG Casino Point Edwards, OLG Slots at Ajax Downs, OLG Slots at Western Fair District, OLG Slots at Georgian Downs, and OLG Slots at Grand River Raceway. Q4. What do I receive by purchasing a Festive Holiday Menu item? A4. Purchase a Festive Holiday Menu item between December 1, 2013 and December 30, 2013 and receive a coupon redeemable from January 1, 2014 to January 31, 2014 for one (1) $5.00 Slot Play offer and one (1) $5.00 Getaway Restaurant Offer. The Slot Play offer is only valid at the Gaming site where it was issued. 1

2 HOLIDAY CASH Q5. When does the Holiday Cash promotion take place? A5. The Holiday Cash promotion takes place from December 1-12, 2013 at all 19 OLG Slots & Casinos. Q6. How can I participate in the Holiday Cash promotion? A6. There are two ways to participate in the Holiday Cash promotion: 1. Daily Swipe: Active Winner s Circle Rewards members can swipe their card at the Winner s Circle Rewards desk or Express kiosk for 1 daily entry into that day s promotional draw for $500 Cash. Silver Member Bonus: Silver Winner s Circle Rewards members will receive one bonus ballot for that day s promotional draw when completing their daily swipe. Gold Member Bonus: Gold Winner s Circle Rewards members will receive two bonus ballot for that day s promotional draw when completing their daily swipe. 2. Hot Seat Draws: Select gaming sites will also be holding Hot Seat draws. The Winner s Circle Rewards member seated at the selected slot machine or table game seat with their Winner s Circle Rewards card inserted will have the chance to win up to $50 Cash. AS SEEN ON TV Q7. How do I receive a discount on the AS SEEN ON TV product? A7. Simply log into WinnersCircleRewards.ca, and go to the Promotions page. Click on the link to and follow the purchase process on the thane.ca website. When prompted for the promo code at checkout, key in WCR30. Q8. Is there a bonus offer for some AS SEEN ON TV products? A8. Yes, each week in December, one product will be featured on the website to receive free shipping, in addition to the 30% discount. Simply log into WinnersCircleRewards.ca, and go to the Promotions page. Click on the Featured Product link to and follow the purchase process on the thane.ca website. When prompted for the promo code at checkout, key in WCR30. Q9. Who do I contact for information about my purchase? A9. For any purchasing questions, please contact Thane Direct Canada directly using the contact information located on OLG has no control over their website, servers or terms and conditions, and members are using it of their own accord. Q10. If I didn t receive the e-newsletter, am I still eligible to use the discount offer code? A10. Yes. Any Winner s Circle Rewards member may use the discount offer code to purchase items on The discount information and promotional code are posted on WinnersCircleRewards.ca. Q11. Can I use my cashback or comp to pay for the item I want to purchase? 2

3 A11. No, you must have a valid credit card to purchase items. Cashback is only redeemable at an OLG Slots and Casino location with valid government issued photo ID. Cashback points or Discretionary Comp Values cannot be used for purchases on thane.ca/wcr. Q12. Will OLG be able to see my credit card information? A12. No. Your transaction will be completed through the thane.ca/wcr secure website. WHEEL OF FORTUNE LOTTO Q4. Who is eligible to receive the Wheel of Fortune Lotto Free Play Coupon? A4. Only active members of the Winner s Circle Rewards program with consent and a mailable address as determined by OLG can receive the Wheel of Fortune Lotto Free Play Coupon. Members must be 19 years of age or older, and NOT inactive, self excluded, archived or trespassed, as determined by OLG. Q5. How many Free Play Coupons for Wheel of Fortune Lotto can I receive? A5. Only one Wheel of Fortune Free Play Coupon per eligible member can be received from November 8, 2013 to January 19, OTTAWA SENATORS Q12. How do I purchase discounted tickets for the Ottawa Senators games? A12. Simply log into WinnersCircleRewards.ca, and go to the Promotions page. Click on the link to website, key in the promotional code OLG, and follow the directions for purchase. Q13. What does entering a promotional code get me? A13. Some of our vendors events may require a promo code to be entered in order to gain access to Winner s Circle Rewards members-only discounts or tickets. The offer code for the Ottawa Senators tickets provides a discount of up to 10% on Ottawa Senators tickets to the Regular Games specified on Q14. Are all Ottawa Senators games eligible for the discount? A14. Only Regular Games are eligible for the discount. Please see the website for specific games. Q15. Is there a maximum number of tickets per game I can purchase? A15. A maximum of 8 tickets per game are available to be purchased, subject to availability. Please see the website for availability. Q16. Who do I contact for information about my purchase or the game? A16. For any purchasing, ticketing, event or venue related questions, please contact Capital Tickets directly using the contact information located on OLG has no control over their website, servers or terms and conditions, and members are using it of their own accord. 3

4 Q17. If I didn t receive the e-newsletter, am I still eligible to use the discount offer code? Q17. Yes. Any Winner s Circle Rewards member may use the discount offer code to purchase Ottawa Senators tickets to the games specified on the website. The ticket discount information and promotional code are posted on WinnersCircleRewards.ca. Q18. If I have already purchased tickets for one of these games, am I able to receive a refund equal to the amount I would have saved with the discount offer? A18. No. The discount offer is not valid for any previous purchases. Q19. Are there any tickets excluded from the offer? A19. Yes, some sections of tickets may be excluded due to availability. Please see for available sections. Q20. What do I do if a game is cancelled or postponed? A20. OLG is not involved in the ticketing process and thus will not be responsible for providing any refund in such an event. In the event of a game cancellation or postponement, please contact Capital Tickets directly using the contact information located on their website. Capital Tickets may provide you with your options for reuse, rescheduling or repayment if applicable. Please read Capital Tickets terms, conditions, and purchase policies. Q21. Can purchased tickets be picked up at the Winner's Circle Rewards desk? A21. No. OLG is not involved in the ticketing process. Tickets will be delivered by the means indicated at time of purchase. Ticket pick up information is available on Capital Tickets website. Tickets cannot be sent to the Winner s Circle Rewards desk. Please direct any questions regarding tickets or purchase information to Capital Tickets. Q22. Why can t I purchase my tickets directly through WinnersCircleRewards.ca? A22. While the discount offer is exclusive to Winner s Circle Rewards members, the tickets are purchased through Capital Tickets. As a matter of convenience, we have included a link to the Capital Tickets website where you can purchase your tickets. Q23. Can I use my cashback or comp to pay for the tickets I want to purchase? A23. No, you must have a valid credit card to purchase tickets. Cashback is only redeemable at an OLG Slots and Casino location with valid government issued photo ID. Cashback points or Discretionary Comp Values cannot be used for ticket purchases. Q24. Will OLG be able to see my credit card information? A24. No. Your transaction will be completed through Capital Tickets secure website. GIFT CERTIFICATES Q13. Can I purchase OLG Slots & Casinos Gift Certificates online? A13. No. OLG Slots & Casinos Gift Certificates can only be purchased in person from the 19 OLG Slots & Casinos. Please visit the Winner s Circle Rewards desk for purchase details. OLG Slots & Casinos Gift Certificates cannot be purchased or redeemed at any of the Resort Casinos or Great Blue Heron Casino. DECK THE HALLS Q14. When does the Deck the Halls promotion take place? A14. The Deck the Halls promotion runs from November 1, 2013 to February 28,

5 Q15. Where does the Deck the Halls promotion take place? A15. The Deck the Halls promotion takes place at all 19 OLG Slots & Casinos. For a list of participating partners, please click here. Q16. What do I receive for redeeming the Deck the Halls Coupon? A16. Once per promotional week, eligible members may present a Deck the Halls Coupon to receive one ten dollar ($10.00 CAD) slot play offer valid at the site of issue. Q17. Can I redeem the Deck the Halls Coupon with any other offers? A17. No, you cannot redeem the Deck the Halls Coupon with any other Group Sales, Stay and Play or Motor Coach offer on the same promotional day. GENERAL Q18. I feel that having an exclusive online promotion is discriminating to the elderly, or to those who do not have a computer. A18. WinnercCircleRewards.ca was created to make gaming even more rewarding for our members by extending the gaming excitement for patrons and members at home. We understand that some people may not have computers at home; however there are many options available to participate online, such as at a friend or relative s house, or at a local library. We understand that some people are still adapting to our online promotions, so if you require assistance participating online we will be happy to assist you. A valid address is required to register. You can obtain an for free using providers such as Hotmail, Yahoo or Gmail. 5