5. To assist with the preparation of financial reports for relevant senior officers and Councillors.

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1 Job escription ate November 2009 Post Title Post No. Business Support and evelopment Manager SSCF0189 Grade Grade 9 Section Service Area Service Grouping Responsible To Integrated Family Support Service Children and Family Services Social Well-being and Housing Service Manager Job Purpose To manage the operational activities of the Intergrated Family Support Service in an efficient and effective manner in accordance with approved objectives, aims, targets, key tasks and performance measures. To represent the Service at relevant working groups and partnership working meetings and develop good working relationships with community and other groups. To function as lead officer dealing with major development projects. Key Results Areas Financial Management 1. To function as lead officer dealing with major development projects ensuring all requirements of funding bodies are met and coordinating statistical returns tom such bodies. 2. To be responsible for the monitoring of the Integrated Family Support Service budgets and the provision of accurate financial data and information to the Social Services Accountancy Team. 3. To be responsible for the accurate and efficient operation of all financial and related Administrative processes for the Integrated Family Support Service and communicating with budget managers to ensure services meet Audit requirements. 4. To take a lead role in the production of internal and external funding bids (in consultation with Service Managers) and the establishment of Service Level Agreements, which will monitor and evaluate against agreed targets. 5. To assist with the preparation of financial reports for relevant senior officers and Councillors. 6. To be responsible for the provision of research and briefing to all managers in the Service areas.

2 Service and Systems Management 7. To develop a strategy for the management and development of Information Technology and systems across the Integrated Family Support Service and lead on projects set up to implement and develop IT systems, ensuring systems are developed to their full potential to meet the needs of the service. 8. To lead in establishing and maintaining performance management systems to improve and develop the efficiency of the Service consistent with agreed national standards and service strategies. 9. To develop an manage the Service s building and accommodation strategy by anticipating future demand and ensuring building works are undertaken, and that security and cleaning standards are maintained. 10. To coordinate the management and Health and Safety at work within the Integrated Family Support Service: this will include the development of a Health and Safety action plan for the Service, the production of risk assessments, ensuring the maintenance of appropriate registers and documentation, and communication with, and training of employee s in relation to health and safety issues. 11. To manage the development and implementation of the Integrated Family Support Service annual training plan in liaison with the Training Manager Social Services. 12. To be a member of the Integrated Family Support Service senior management team, and to participate in the development and implementation of the Integrated Family Support Service annual Service Plan. 13. To prepare and present reports and recommendations to Cabinet and Head of Service when required. Staff Management 16. To be responsible for the appointment, and line management, of the Administration and Support Team ensuring the highest possible standards of customer care and service. 17. To be responsible for the coordination of Human Resources Administration for the Integrated Family Support Service including recruitment and selection, training and induction processes, and to provide advice and guidance to operational managers on human resource procedures. 18. To be responsible for the coordination of administrative support to the Integrated Family Support Service when required. 19. To provide advice and guidance to Integrated Family Support Service staff on administrative systems and procedures, including the provision of on-the job training and ensuring that relevant training manuals are maintained and updated. 20. To implement and monitor the Council s Social Services and Human Resources policies and procedures. 21. To represent the Integrated Family Support Service in partnership groups and establish good working relationships with Communities and other groups ensuring they are fully involved in the development of local plans. Qualifications and xperience ducation to a degree level or equivalent Possess a relevant business, administrative or financial qualification OR a minimum of four years experience at middle management level in a business role. Significant experience of working within a business support/administration role Significant experience of the leadership and management of staff xperience of financial management, including monitoring budget expenditure and financial reporting

3 Supervisory Responsibilities Members of the Administration and Support Team Supervision Received Service Manager Integrated Family Support Service Principal Contacts Members of the public Staff of Social Services Staff of Internal Audit and Central Finance Special Conditions isclosure and Barring Service isclosures This post will result in you having substantial contact with children, the elderly, sick or disabled. The Authority, therefore, requires that by virtue of the Rehabilitation of Offenders Act 1974 (xceptions) Order 1975, the Children s Act 1989 and/or the Police Act 1997, you reveal any criminal convictions, bind over orders or cautions, including those which would normally be regarded as spent. You must complete the relevant section on the application form your application will be returned if this section is incomplete. If successful in your application you will be subject to a isclosure and Barring Service Check. Further information about isclosure and Barring Service Checks and the Council s approach to recruiting ex-offenders should follow the application form, if not contact the person named in the advertisement. This job description sets out the main duties of the post at the date when it was drawn up. Such duties may vary from time to time without changing the general character of the post or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.

4 Job Requirement ate November 2009 Post Title Service Area Business Support and evelopment Manager Children and Family Services Requirement ssential or esirable How Tested (S) used at Shortlisting ducation/qualifications/knowledge 1.1 ducated to degree level or equivalent. 1.2 Possess a relevant business, administrative or financial qualification OR a minimum of four years experience at middle management level in a business support role. 1.3 Possess a sound knowledge of administrative systems and financial procedures. 1.4 Possess a knowledge of the Councils financial systems and procedures. 1.5 Understanding of project management techniques I / / / xperience 2.1 Significant experience of working within a business support.administration role. 2.2 Significant experience of the leadership and management of staff 2.3 xperience of financial management, including monitoring budget expenditure, financial reporting and management grant funding. 2.4 xperience of bidding for grants. 2.5 xperience of using information technology, including the set up and use of spreadsheets and databases. 2.6 xperience of project management and implementing change. 2.7 xperience of developing, implementing and managing administrative policies and systems. 2.8 xperience of training staff in the use of administrative and financial systems and procedures 2.9 xperience of developing IT and quality assurance systems to meet service needs. / / /

5 2.10 xperience of partnership working xperienced of reporting to Council Committees. / / Aptitudes and Skills 3.1 Ability to communicate effectively, verbally and in writing with colleagues, outside agencies and service users 3.2 Ability to understand and ensure compliance witrh the Councils policies, procedures and statutory regulations. 3.3 To be customer orientated in the delivery of support services to operational managers and service users. 3.4 Able to lead and motivate team members to achieve performance objectives. 3.5 Ability to manage budgets. 3.6 Ability to develop IT and quality assurance systems to fully realise the potential of ICT in service delivery. 3.7 Ability to set priorities and plan process of work, often working to deadlines. interview interview Personal Attributes 4.1 Commitment to continuing professional development of both self and team 4.2 Able to work as part of a team and on own initiative 4.3 Be self motivated 4.4 emonstrate an ability to show initiative and work creatively and flexibly in approaches to problem solving 4.5 Able to demonstrate diplomacy when working in Communities Circumstances 5.1 Ability to work flexibly to meet the needs of the service 5.2 Welsh speaking. / qual Opportunities 6.1 Understand and demonstrate a willingness to promote positively the qual Opportunities Policy of Newport City Council