Job purpose. Main duties and responsibilities. Business Development Administrator. Band: 2

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1 Job title: Business Development Administrator Band: 2 Group: Work location: Responsible to: Resources Group Gloucester Business Support Manager Job purpose The post holder will carry out a full range of tasks undertaken by the Business Support Team and will deliver dedicated administrative support for business development activities and projects within the Business Development team. The post holder will ensure the provision of excellent customer service to QAA's internal and external customers. Main duties and responsibilities Business Development duties Provide administrative support to all business development activity, working closely with the Business Development Coordinator and the Business Development Manager. Provide administrative support for international business development activities as required. This includes the booking of UK and overseas travel and accommodation taking into account visa, immunisation, passport, identity verification and other requirements. Provide proactive personal assistant support to the Head of Business Strategy and Development, including but not limited to: inbox and diary management coordination of internal and external meetings taking responsibility for booking venues, conference facilities, travel and catering arrangements in accordance with QAA policy supporting meetings, including the collation and distribution of papers, and taking notes and minutes at meetings. First point of contact for all business development related enquiries, responding within agreed service levels and escalating enquiries to colleagues within the Business Development team. Support the recruitment and appointment of associates. Provide administrative support for business development events, maintaining up-to-date knowledge of event processes and administration requirements.

2 Business Support duties Accurately process fees and expense claims within defined timescales. Liaise with Finance in the issuing of quotes and invoices and maintain accurate financial records. Records management and filing. Maintain risk and issue logs. Maintain database of customers and business opportunities. Provide reliable reception and enquiries cover ensuring all relevant processes are maintained and performed professionally. Develop and maintain a sound understanding of the work of QAA. Provide support/cover across all core work areas that the Business Support Team has responsibility, where necessary ensuring continuity of workflow and consistency of support. Work effectively with other teams to ensure administrative processes are streamlined and effective. Develop effective and professional relationships with colleagues, both internally and externally. General duties and responsibilities Take part in meetings as a team member and actively share experience, knowledge and solutions with colleagues. Exercise absolute integrity in respect of confidential matters. Demonstrate commitment to equality and diversity and implement QAA's Equality policy. Comply with Health and Safety policy and procedures at all times in the workplace. Take an active part in the performance review process and required training. Maintain records management systems in accordance with QAA policy. Adhere to QAA's values of integrity, professionalism, accountability, openness and independence. Be committed to promoting QAA's 'Ways of working'. Carry out the duties and responsibilities of the post at all times in compliance with all of QAA's policies and legislative requirements.

3 The duties and responsibilities in this job description are not exclusive or exhaustive and the post holder will be required to complete such duties as may reasonably be expected within the scope and grade of the post. Key contacts The main contacts will be with the Head of Business Strategy and Development as well as colleagues at all levels, both internal and external to QAA. QAA is an ever changing organisation, and all colleagues are expected to participate constructively in QAA activities and to adopt a flexible approach to their work. The job description will be reviewed regularly and will be varied in the light of the organisational needs of QAA. The job description sets out the main duties of the post at the date when it was drawn up. The duties may vary from time to time without changing the general character of the post or the level of responsibility entailed. Such variations are a common occurrence.

4 Person Specification Attributes Criteria * How measured Experience Experience of providing a full range of competent administrative support. Experience of coordination of conference/event administration and effective communication to delegates and facilitators. Experience of working with databases, spreadsheets and management information systems. Experience of providing high levels of customer service. Experience of dealing with the public both face-to-face and over the telephone. Experience of providing personal assistant support., E Qualifications and training A good general education to GCSE (A*-C) or equivalent, including Maths and English A Knowledge, skills and abilities Essential Excellent organisational and interpersonal skills. Excellent verbal and written communication skills. Proficiency in the use of Microsoft Office products. Ability to develop PowerPoint presentations based on other colleagues' requirements. Ability to prioritise and work flexibly to accommodate changing priorities and deadlines. Self-motivated with the ability to work unsupervised and also as part of a busy team. Ability to deal tactfully with sensitive or confidential information. Ability to use initiative and problem solve. An excellent team player, showing flexibility and a responsive attitude to team/individual tasks. Desirable Knowledge of further and higher education would be an advantage., E, E, E A Job circumstances The job will require a reasonable amount of travel within the UK and possibly abroad. The job is largely based in our Gloucester office but may occasionally involve working from our Glasgow or London offices. * A: application form I: interview E: exercise February 2015

5 Additional information relating to the post The Quality Assurance Agency for Higher Education holds an Investors in People Silver Award for its performance as an employer. Key information about working with us is provided below. More details are given in our information booklet. See also and Hours of work Hours of work will be 35 per week. QAA's normal business hours are until 17.00, Monday to Friday, with one hour for lunch. Salary This role is at Band 2, with salary starting at 16,240. Depending on experience, skills and knowledge, the appointment salary may be higher than 16,240 up to 20,300. Progression through the band will be linked to an individual's performance and contribution to QAA. Annual Leave Staff are entitled to all public holidays with an additional six days (five days at Christmas and one day after Easter Monday), together with a full-time annual leave allowance of 25 days, rising to 28 days after two years and 30 days after five years. Probationary period and notice Appointments are normally subject to a six-month probationary period, with one month's notice required on either side. References and medical clearance All appointments are subject to satisfactory reference(s) and medical checks. You will be required to complete a medical assessment form before your appointment is confirmed. If you are shortlisted we will normally contact your referee(s) without advising you in advance. When giving details of referee(s), please ensure you supply an address and daytime telephone number, to avoid any delay in processing your application. Right to work in the UK You need to have the right to work in the UK. Your appointment will be subject to UK Visa and Immigrations requirements: Terms and conditions Appointments are subject to QAA's Terms and Conditions of Employment. Pensions Membership of QAA's contributory pension scheme, the Superannuation Arrangements of the University of London (SAUL) is available. QAA employees join the Career Average Revalued Earnings (CARE) section. QAA will currently contribute 13 per cent. Employee contributions are currently set at six per cent. Travel to work Car parking is not provided for staff. Gloucester has public car parks and a Park and Ride scheme. Our Gloucester office is within easy walking distance of the bus and railway stations, and also has a bike store and changing facilities. Our London and Cardiff offices are readily accessible by public transport, and our Glasgow office is within a convenient walk of Glasgow Central railway station.

6 Equal opportunities QAA is committed to a comprehensive policy of equal opportunities in employment. Individuals are selected solely on the basis of their relevant merits and abilities, and all staff enjoy equal opportunities within the organisation. Application procedure and interview information Applications should be received by Wednesday 11 March at 12 noon. Late applications will not be accepted. Applicants should forward the completed application form and equal opportunities monitoring form to Interviews will be held on Thursday 19 March in our Gloucester office. Data Protection Act (1998) The information contained within your application is being requested by QAA to make employment decisions and meet statutory obligations. Any information provided in this context will be treated confidentially and used only by manager(s) and Human Resources during the course of your employment.

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